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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

National Certificate: Tourism: Guiding 
SAQA QUAL ID QUALIFICATION TITLE
17174  National Certificate: Tourism: Guiding 
ORIGINATOR
SGB Tourism Guiding 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  134  Level 2  NQF Level 02  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 10105/14  2015-07-01  2018-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
A qualifying learner who has achieved this qualification will be able to create and conduct a short-guided experience, based on local natural and cultural resources, that entertains and informs visitors. This qualification will enable the learner to be a competent guide operating within a local area.

A qualifying learner will provide quality experiences to tourists and thus strengthen the profession and tourism in general.

In addition they will be positioned to further their learning, practice and career within the guiding sector, through, among others, the support and teamwork of members of the guiding sector - either at further levels or in other areas of practice. Expansion into other sectors of tourism is also possible. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that learners wishing to enter a programme leading to this qualification have literacy, numeracy and communication equivalent to NQF Level 1.

Recognition of prior learning:

This qualification may be achieved in part or in whole through the recognition of prior learning. 

RECOGNISE PREVIOUS LEARNING? 

QUALIFICATION RULES 
N/A 

EXIT LEVEL OUTCOMES 
On achieving this qualification, the learner will be able to:

1. Conduct a guided experience within a specific area that entertains and educates tourists by interpreting cultural and natural environments.
2. Research, use and plan an itinerary themselves.
3. Present authentic, balanced interpretation of general aspects of South African society as well as specific sites and resources.
4. Apply procedures to protect the social and cultural integrity of the host communities.
5. Supply appropriate alternatives to problems and constraints, taking into account issues such as the constraints of the facilities, tourist expectations, and the requirements of the host community.
6. Apply a range of presentation techniques appropriate to the audience, context and client profile.
7. Monitor, reflect on and improve the content of the guided experience, their own performance and what they have learned about themselves. 

ASSOCIATED ASSESSMENT CRITERIA 
Integrated assessment:

Integrated assessment at the level of qualification provides an opportunity for learners to show that they are able to integrate concepts, ideas and actions across unit standards to achieve competence that is grounded and coherent in relation to the purpose of the qualification.

Integrated assessment must judge the quality of the observable performance, but also the quality of the thinking that lies behind it. Assessment tools must encourage learners to give an account of the thinking and decision-making that underpin their demonstrated performance. Some assessment practices will be of a more practical nature while others will be of a more theoretical nature. The ratio between action and interpretation is not fixed, but varies according to the type and level of qualification.

A broad range of task-orientated and theoretical assessment tools may be used, with the distinction between practical knowledge and disciplinary knowledge maintained so that each takes its rightful place.

In particular assessors should check for:

The learner must demonstrate an ability to consider a range of options and make decisions about:

1. Selecting appropriate sites, and planning routes and activities for general tourist groups.
2. Adapting their tour to meet a selected range of client and host requirements.
3. Finding ways of presenting the happy and the sad, the proud and the painful, the shared and the disputed in recognising that there are aspects of heritage that are painful.

The learner must demonstrate an understanding of:

1. The importance to strive for authenticity and avoid shallow stereotyping - especially in respect of living cultural experiences, such as township tours, theme parks, cultural villages etc, that are constructed as commodities for tourist consumption.
2. A set of professional ethics and code of conduct.
3. Different and changing perspectives and how to respect the dignity and integrity of people.
4. The importance of the tourism industry as a whole and guiding as part of that system.
5. The legal framework in which tourists and tourist guides operate.

The learner must demonstrate an ability to:

1. Assess client responses to their experiences and adapt and improve their tour to meet client needs.
2. Reflect on information gathered prior to a tour and determine its appropriateness.
3. Assess the success of a tour against expectations of a target client group, with regard to theme, duration, value for money, benefit to the community/ies, accommodation, activities and other services provided.
4. Evaluate own performance as part of a team, but mostly as the leader of the team. 

INTERNATIONAL COMPARABILITY 
The standards for the guiding industry have been compared against the United Kingdom standards and show a substantial degree of similarity. This qualification is therefore comparable to the equivalent UK qualification. However, incorporating these unit standards into a tourism qualification, adds a specific South African angle to the qualification, which is an advantage as it enhances portability within the broader tourism industry. 

ARTICULATION OPTIONS 
N/A 

MODERATION OPTIONS 
Anyone assessing a learner against this qualification must be registered as an assessor with the relevant ETQA.
Any institution offering learning that will enable achievement of this qualification, or assessment against this qualification must be accredited as a provider with the relevant ETQA.
Moderation of assessment will be overseen by the relevant ETQA according to agreed ETQA procedures.

Therefore anyone wishing to be assessed against this qualification may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA. 

CRITERIA FOR THE REGISTRATION OF ASSESSORS 
N/A 

REREGISTRATION HISTORY 
As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

NOTES 
14 credits must also be accumulated from any Unit Standards from the field of Mathematical Literacy levels 1 - 4 

UNIT STANDARDS: 
  ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Core  8478  Create a guided experience for customers  Level 2  NQF Level 02  20 
Core  8494  Demonstrate an understanding of HIV/AIDS and its implications  Level 2  NQF Level 02 
Core  8493  Maintain occupational health and safety  Level 2  NQF Level 02 
Core  8420  Operate in a team  Level 2  NQF Level 02 
Core  8618  Organise oneself in the workplace  Level 2  NQF Level 02 
Core  13584  Participate in sustainable tourism in South Africa  Level 2  NQF Level 02 
Core  8416  Understand and apply personal values and ethics  Level 2  NQF Level 02 
Core  8489  Understand and interpret our natural and cultural heritage  Level 2  NQF Level 02 
Core  8419  Understand social issues  Level 2  NQF Level 02 
Core  8417  Use numeracy for self-organisation  Level 2  NQF Level 02 
Core  8421  Work with people who have special needs  Level 2  NQF Level 02 
Core  8600  Care for Customers  Level 4  NQF Level 04 
Core  8480  Introduce South Africa to tourists  Level 4  NQF Level 04 
Core  8553  Operate in a business  Level 4  NQF Level 04 
Core  8479  Operate within the national and international legal framework  Level 4  NQF Level 04 
Core  8551  Oversee arrival and departure of customers  Level 4  NQF Level 04 
Fundamental  8963  Access and use information from texts  Level 2  NQF Level 02 
Fundamental  9009  Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems  Level 2  NQF Level 02 
Fundamental  11803  Apply basic written and oral communication skills  Level 2  NQF Level 02  10 
Fundamental  7480  Demonstrate understanding of rational and irrational numbers and number systems  Level 2  NQF Level 02 
Fundamental  8418  Do basic research  Level 2  NQF Level 02 
Fundamental  9008  Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts  Level 2  NQF Level 02 
Fundamental  8962  Maintain and adapt oral communication  Level 2  NQF Level 02 
Fundamental  7547  Operate a personal computer system  Level 2  NQF Level 02 
Fundamental  8965  Respond to literary texts  Level 2  NQF Level 02 
Fundamental  7469  Use mathematics to investigate and monitor the financial aspects of personal and community life  Level 2  NQF Level 02 
Fundamental  9007  Work with a range of patterns and functions and solve problems  Level 2  NQF Level 02 
Fundamental  8964  Write for a defined context  Level 2  NQF Level 02 
Elective  8440  Conduct a guided nature experience in a limited geographical area  Level 2  NQF Level 02  21 
Elective  8438  Create a guided cultural experience in a limited geographical area  Level 2  NQF Level 02  20 
Elective  8460  Track animals and identify spoor using easily recognisable spoor  Level 2  NQF Level 02  40 
Elective  8456  Conduct a limited guided nature expierience  Level 3  NQF Level 03  20 


LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
 
NONE 


PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
 
NONE 



All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.