SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Tourism: Car Rental 
SAQA QUAL ID QUALIFICATION TITLE
17492  National Certificate: Tourism: Car Rental 
ORIGINATOR ORIGINATING PROVIDER
SGB Hospitality,Tourism,Travel, Leisure and Gaming   
QUALITY ASSURING BODY NQF SUB-FRAMEWORK
CATHSSETA - Culture, Arts, Tourism, Hospitality and Sports Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  122  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Registered" 
SAQA 1136/01  2001-06-13  2004-06-13 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2005-06-13   2008-06-13  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
In the context of the Car Rental industry, this qualification will enable a qualifying learner to operate effectively in the Car Rental System and to interact with other sectors of the Tourism industry. This competence will contribute positively towards supporting economic sustainability of the car rental sector as part of Southern Africa's tourism industry.

A learner who has achieved this qualification will be capable of combining a range of self-organisation and life-long learning skills with a working knowledge of South African tourism issues, and integrating these within a context to produce a multi-skilled practice.

In addition they will be positioned to further their learning, practice and career within the Car Rental industry - either at further levels or in other areas of practice. Expansion into other sub-sectors of tourism is also possible. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that learners wishing to enter a programme leading to this qualification have literacy, numeracy and communication equivalent to NQF Level 3

Recognition of prior learning:

This qualification may be achieved in part or in whole through the recognition of prior learning. 

RECOGNISE PREVIOUS LEARNING? 

EXIT LEVEL OUTCOMES 
On achieving this qualification, the learner will be able to:

1. Use a thorough knowledge of the car rental sector and interrelated tourism sectors to operate effectively in this sector to ensure optimum customer satisfaction.
2. Demonstrate sufficient knowledge to promote his/her local area and South Africa in general as a tourism destination.
3. Demonstrate competency in a variety of skills required to enable him/her to operate in various areas of the car rental industry.
4. Supply appropriate alternatives to problems and constraints, taking into account issues such as inadequate fleet planning, shortage of cars, late arrivals of customers, rental extensions.
5. Monitor and improve their own performance based on critical reviews and evaluation of the service excellence.
6. Work effectively within a team to insure efficient operation.
7. Apply technology to access and process information.
8. Reflect on what they have learnt about themselves as a learner. 

ASSOCIATED ASSESSMENT CRITERIA 
The learner must demonstrate an ability to consider a range of options and make decisions about:

1. Ways of seeing the car rental industry as a system, the parts of that system and their inter-connectedness within broader systems.
2. Appropriate responses to customer needs
3. Relevant resource material
4. Appropriate responses in the event of problem situations.

The learner must demonstrate an understanding of:

1. Legal implications of rental agreements.
2. The importance of knowing what facilities is available for customers with special needs.
3. Their role within the tourism industry as a whole and car rental as part of the industry.
4. The importance of quality service and facilities in the tourism industry.
5. Complexity, intricacies and dynamic nature of the tourism industry.

The learner must demonstrate ability to:

1. Assist customers, providing information (e.g. directions, reputable accommodation establishments, interesting attractions and special events in and around the local destination.
2. Deal with complaints.
3. Process documentation and payments, following correct procedures using a manual and/or computerised system.

Integrated assessment:

Integrated assessment at the level of qualification provides an opportunity for learners to show that they are able to integrate concepts, ideas and actions across unit standards to achieve competence that is grounded and coherent in relation to the purpose of the qualification.

Integrated assessment must judge the quality of the observable performance, but also the quality of the thinking that lies behind it. Assessment tools must encourage learners to give an account of the thinking and decision-making that underpin their demonstrated performance. Some assessment practices will be of a more practical nature while others will be of a more theoretical nature. The ratio between action and interpretation is not fixed, but varies according to the type and level of qualification.

A broad range of task-orientated and theoretical assessment tools may be used, with the distinction between practical knowledge and disciplinary knowledge maintained so that each takes its rightful place. 

INTERNATIONAL COMPARABILITY 
International comparability:

The standards for the tourism industry with specific reference to car rental have been compared against standards from the United Kingdom and show a substantial degree of similarity. This qualification is therefore comparable to the equivalent UK qualification. However, incorporating these unit standards into a tourism qualification adds a specific South African angle to the qualification, which enhances portability within the broader tourism industry. 

MODERATION OPTIONS 
Anyone assessing a learner against this qualification must be registered as an assessor with the relevant ETQA.
Any institution offering learning that will enable achievement of this qualification, or assessment against this qualification must be accredited as a provider with the relevant ETQA.
Moderation of assessment will be overseen by the relevant ETQA according to agreed ETQA procedures.

Therefore anyone wishing to be assessed against this qualification may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA. 

NOTES 
13 credits must be accumulated from any Unit Standards from the field of Mathematical Literacy level 4 

UNIT STANDARDS: 
  ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Core  8493  Maintain occupational health and safety  Level 2  NQF Level 02 
Core  8600  Care for Customers  Level 4  NQF Level 04 
Core  8555  Contribute to information distribution regarding HIV/AIDS in the workplace  Level 4  NQF Level 04 
Core  8490  Contribute to sustainable tourism in South Africa  Level 4  NQF Level 04 
Core  8480  Introduce South Africa to tourists  Level 4  NQF Level 04 
Core  8598  Introduce South African heritage to tourists  Level 4  NQF Level 04 
Core  8553  Operate in a business  Level 4  NQF Level 04 
Core  8551  Oversee arrival and departure of customers  Level 4  NQF Level 04 
Core  8643  Analyse the car rental industry and links between various travel & tourism sectors  Level 5  Level TBA: Pre-2009 was L5 
Core  8642  Operate within the car rental system  Level 5  Level TBA: Pre-2009 was L5  10 
Fundamental  7547  Operate a personal computer system  Level 2  NQF Level 02 
Fundamental  8618  Organise oneself in the workplace  Level 2  NQF Level 02 
Fundamental  8591  Analyse and understand social issues  Level 4  NQF Level 04 
Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
Fundamental  8558  Collate, understand and communicate workplace data  Level 4  NQF Level 04 
Fundamental  8570  Demonstrate an understanding of issues affecting people with special needs  Level 4  NQF Level 04 
Fundamental  8612  Demonstrate an understanding of societal values and ethics  Level 4  NQF Level 04 
Fundamental  8561  Function in a Team  Level 4  NQF Level 04 
Fundamental  8556  Interact orally and in writing in the workplace  Level 4  NQF Level 04  10 
Fundamental  8559  Plan and conduct research  Level 4  NQF Level 04 
Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
Elective  8645  Prepare vehicles for customer use  Level 1  NQF Level 01 
Elective  8646  Advise Customers about local information  Level 2  NQF Level 02 
Elective  8644  Sell car rental products and services  Level 5  Level TBA: Pre-2009 was L5 


LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
 
NONE 


PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
 
1. DRUM BEAT SAFARIS 



All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.