SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Tourism: Guiding 
SAQA QUAL ID QUALIFICATION TITLE
20155  National Certificate: Tourism: Guiding 
ORIGINATOR ORIGINATING PROVIDER
SGB Tourism Guiding   
QUALITY ASSURING BODY NQF SUB-FRAMEWORK
Was CATHSSETA until Last Date for Achievement  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  144  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 
SAQA 0160/05  2007-06-13  2009-09-09 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2010-09-09   2013-09-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification is replaced by: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
71549  Further Education and Training Certificate: Tourist Guiding  Level 4  NQF Level 04  134  Complete 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
In the context of the guiding sector, this qualification will enable the creation of innovative and exciting guided experiences. A qualifying learner will be able to contribute positively towards the guiding sector as a part of Southern Africa`s tourism industry.

A learner who has achieved this qualification will be capable of combining a range of life-long learning skills and a knowledge of South African tourism issues, integrating these within a context to produce multi-skilled guiding practices.

In addition they will be positioned to further their learning, practice and career within the guiding sector - either at further levels or in other areas of practice. Expansion into other sectors of tourism is also possible. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that learners wishing to enter a programme leading to this qualification have literacy, numeracy and communication equivalent to NQF Level 3.

Recognition of prior learning:

This qualification may be achieved in part or in whole through the recognition of prior learning. 

RECOGNISE PREVIOUS LEARNING? 

EXIT LEVEL OUTCOMES 
1. Conduct, reflect on and improve a guided experience within a specific area that entertains and educates tourists by interpreting cultural and natural environments.
2. Research, use and plan an itinerary themselves.
3. Present authentic, balanced interpretation of general aspects of South African society as well as specific sites and resources.
4. Apply procedures to protect the social and cultural integrity of the host communities.
5. Supply appropriate alternatives to problems and constraints, taking into account issues such as the constraints of the facilities, tourist expectations, and the requirements of the host community.
6. Apply a range of presentation techniques appropriate to the audience, context and client profile.
7. Monitor and improve their own performance based on critical reviews and evaluation of the event.
8. Reflect on what they have learnt about themselves. 

ASSOCIATED ASSESSMENT CRITERIA 
Integrated assessment:

Integrated assessment at the level of qualification provides an opportunity for learners to show that they are able to integrate concepts, ideas and actions across unit standards to achieve competence that is grounded and coherent in relation to the purpose of the qualification.

Integrated assessment must judge the quality of the observable performance, but also the quality of the thinking that lies behind it. Assessment tools must encourage learners to give an account of the thinking and decision-making that underpin their demonstrated performance. Some assessment practices will be of a more practical nature while others will be of a more theoretical nature. The ratio between action and interpretation is not fixed, but varies according to the type and level of qualification.

A broad range of task-orientated and theoretical assessment tools may be used, with the distinction between practical knowledge and disciplinary knowledge maintained so that each takes its rightful place.

The learner must demonstrate an ability to consider a range of options and make decisions about:

1. Selecting appropriate sites, and planning routes and activities for both general and special interest tourist groups.
2. Adapting their tour to meet the requirements of clients from diverse backgrounds and with diverse interests and abilities.
3. Finding ways of presenting the happy and the sad, the proud and the painful, the shared and the disputed in recognising that there are aspects of heritage that are painful.
4. Ways to remain sensitive to the requirements, interests and perspectives of culturally diverse tour groups and host communities.

The learner must demonstrate an understanding of:

1. The importance to strive for authenticity and avoid shallow stereotyping - especially in respect of living cultural experiences, such as township tours, theme parks, cultural villages etc, that are constructed as commodities for tourist consumption.
2. The fact that both cultural and natural heritage are not simply `things to be discovered`, but that they are constructed and given meaning by living communities as they continually develop new ways of seeing themselves and the world around them.
3. A set of professional ethics and code of conduct.
4. Different and changing perspectives and how to respect the dignity and integrity of people.
5. The characteristics, complexity, intricacies and diverse nature of the specific area and host community.
6. The importance of the tourism industry as a whole and guiding as part of that system.
7. The legal framework in which tourists and tourist guides operate.


The learner must demonstrate an ability to:

1. Assess client responses to their experiences and adapt and improve their tour to meet client needs.
2. Reflect on information gathered prior to a tour and determine its appropriateness.
3. Assess the success of a tour against expectations of a target client group, with regard to theme, duration, value for money, benefit to the community/ies, accommodation, activities and other services provided.
4. Evaluate own performance as part of a team, but mostly as the leader of the team. 

INTERNATIONAL COMPARABILITY 
International comparability

The standards for the guiding industry have been compared against the United Kingdom standards and show a substantial degree of similarity. This qualification is therefore comparable to the equivalent UK qualification. However, incorporating these unit standards into a tourism qualification, adds a specific South African angle to the qualification, which is an advantage as it enhances portability within the broader tourism industry. 

MODERATION OPTIONS 
Anyone assessing a learner against this qualification must be registered as an assessor with the relevant ETQA.
Any institution offering learning that will enable achievement of this qualification, or assessment against this qualification must be accredited as a provider with the relevant ETQA.
Moderation of assessment will be overseen by the relevant ETQA according to agreed ETQA procedures.

Therefore anyone wishing to be assessed against this qualification may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA. 

NOTES 
This qualification has been replaced by qualification 71549, which is "Further Education and Training Certificate: Guiding", Level 4, 124 credits.

13 credits must be accumulated from any Unit Standards from the field of Mathematical Literacy level 4. 

UNIT STANDARDS: 
  ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Core  8493  Maintain occupational health and safety  Level 2  NQF Level 02 
Core  8535  Acquire an overview of South Africa  Level 4  NQF Level 04 
Core  8600  Care for Customers  Level 4  NQF Level 04 
Core  8531  Conduct a guided experience with customers  Level 4  NQF Level 04  10 
Core  8555  Contribute to information distribution regarding HIV/AIDS in the workplace  Level 4  NQF Level 04 
Core  8490  Contribute to sustainable tourism in South Africa  Level 4  NQF Level 04 
Core  8532  Design a guided experience for customers  Level 4  NQF Level 04 
Core  8533  Interpret guiding for tourists  Level 4  NQF Level 04 
Core  8553  Operate in a business  Level 4  NQF Level 04 
Core  8479  Operate within the national and international legal framework  Level 4  NQF Level 04 
Core  8551  Oversee arrival and departure of customers  Level 4  NQF Level 04 
Core  8550  Weave South African heritage into tourism  Level 4  NQF Level 04 
Fundamental  7547  Operate a personal computer system  Level 2  NQF Level 02 
Fundamental  8618  Organise oneself in the workplace  Level 2  NQF Level 02 
Fundamental  8591  Analyse and understand social issues  Level 4  NQF Level 04 
Fundamental  12154  Apply comprehension skills to engage oral texts in a business environment  Level 4  NQF Level 04 
Fundamental  12155  Apply comprehension skills to engage written texts in a business environment  Level 4  NQF Level 04 
Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
Fundamental  8558  Collate, understand and communicate workplace data  Level 4  NQF Level 04 
Fundamental  8570  Demonstrate an understanding of issues affecting people with special needs  Level 4  NQF Level 04 
Fundamental  8612  Demonstrate an understanding of societal values and ethics  Level 4  NQF Level 04 
Fundamental  8561  Function in a Team  Level 4  NQF Level 04 
Fundamental  8556  Interact orally and in writing in the workplace  Level 4  NQF Level 04  10 
Fundamental  8559  Plan and conduct research  Level 4  NQF Level 04 
Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
Fundamental  12153  Use the writing process to compose texts required in the business environment  Level 4  NQF Level 04 
Elective  8440  Conduct a guided nature experience in a limited geographical area  Level 2  NQF Level 02  21 
Elective  8456  Conduct a limited guided nature expierience  Level 3  NQF Level 03  20 
Elective  8511  Conduct a guided cultural experience  Level 4  NQF Level 04  20 
Elective  8514  Conduct a guided nature experience  Level 4  NQF Level 04  20 
Elective  8518  Track animals and identify spoor using moderately difficult spoor  Level 4  NQF Level 04  50 
Elective  8458  Conduct an advanced guided nature experience  Level 6  Level TBA: Pre-2009 was L6  20 
Elective  8530  Track animals and identify spoor using difficult spoor  Level 6  Level TBA: Pre-2009 was L6  60 
Elective  8459  View potentially dangerous animals  Level 6  Level TBA: Pre-2009 was L6  30 


LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
 
NONE 


PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
 
1. ADVENTURE QUALIFICATIONS NETWORK cc 
2. M tsamai Adventure Expedition 
3. Makiti Guides & Tours (Pty) Ltd 
4. Montavigus Projects And Tours Bk 
5. Pachoto Training 



All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.