SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Motor Sales and Support Services 
SAQA QUAL ID QUALIFICATION TITLE
21003  National Certificate: Motor Sales and Support Services 
ORIGINATOR ORIGINATING PROVIDER
SGB Retail and Wholesale   
QUALITY ASSURING BODY NQF SUB-FRAMEWORK
Was MERSETA until Last Date for Achievement  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Wholesale and Retail 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  145  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 
SAQA 0160/05  2006-11-07  2008-11-26 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2010-11-26   2013-11-26  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification is replaced by: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
64289  Further Education and Training Certificate: Automotive Sales and Support Services  Level 4  NQF Level 04  147  Complete 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification will allow a learner in the retail automotive industry to obtain a nationally recognised qualification in and for the four functional areas, namely vehicle sales, parts sales, services sales and tyre sales. It will also contribute to the upliftment of the automotive industry and will set a standard for professionalism in the industry. The qualification will assist in changing perceptions of the lack of integrity and business ethics of the industry. The obtainment of a qualification in the four functional areas of the retail automotive industry will also attract and retain quality learners and employees. This qualification will also provide for recognition of prior learning to allow for the recognition of existing and common knowledge and skills that will not only allow a learner to gain credits towards this qualification, but also to move across the functional areas.

The generic core unit standards as well as the specialised context (functional) unit standards provide credits that allow access to both vertically and horizontally articulated qualifications. This qualification will enhance the status, productivity and employability of the learner within the automotive industry as well as contribute to the quality, production rate and growth of the four functional areas. This allows for access, progression, portability and mobility within and between the functional areas. Through the electives component of the qualification learners are able to demonstrate vocational skills through which they are able to engage in life skills activities, small business development, health and environmental issues. Through recognition of prior learning adult learners are encouraged to access basic education with an understanding that they already have knowledge and experience.

Learners, once qualified, are capable of increasing sales in the different functional areas in the automotive industry. This will allow the learner to provide a more effective service that will improve customer satisfaction. Learners will also be capable of representing products and services in the four functional areas effectively to assist customers to make an informed decision. Learners will be able to move to higher levels of functionality and learning in different functional areas.

This qualification will also allow for transformation within the retail automotive industry as learners will be a model for other employees/learners. This will as mentioned earlier, attract quality people and allows for the aspiration of people to be part of the industry. The recognition of prior learning policies from the SETA/ETQA will formalise informal and non-formal learning and learners will be able to obtain a national qualification. This will improve the level of participation of employees in the industry.

A person acquiring this qualification will have skills, knowledge and experience to:
  • Demonstrate familiarity with local knowledge and contexts in performing the tasks related to the four functional areas in the automotive industry
  • Demonstrate an understanding of and the ability to carry out simple operations using the fundamental systems, procedures in the four functional areas
  • Communicate with peers, customers and members of supervisory/management levels by demonstrating the ability to summarise information and express opinions on given information in spoken and written form
  • Explore broader competencies required for entrepreneurial opportunities

    Rationale of the qualification:

    This qualification reflects the workplace-based needs of the retail automotive industry that relates to motor sales and support services that is expressed by employers and employees, both currently and for the future. This qualification provides the learner with accessibility to be employed within the functional areas, vehicle sales, parts sales, service sales and tyre sales as functional areas in the automotive industry and provides the flexibility to pursue different careers in the broader automotive industry and articulation within the vehicle sales, parts sales, service sales and tyre sales contexts. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Fundamental component of learning at NQF 3 or equivalent in communication and language as well as mathematics.

    Recognition of prior learning:

    This qualification may be achieved in part or completely through the recognition of prior learning. The learner will be assessed against the individual unit standards as per the assessment criteria specified in these units of learning. An integrated assessment approach should be employed in the award of the qualification. 

    RECOGNISE PREVIOUS LEARNING? 

    EXIT LEVEL OUTCOMES 
    The outcomes are specified in terms of a combination of specific and critical cross-field outcomes as defined in the different unit standards. On achieving this qualification, a learner is able to:
  • Recall, interpret and apply knowledge and competence of the sales function within Motor Sales and Support Services that will enhance the image and professionalism of Motor Sales and Support Services;
  • Identify, interpret and demonstrate knowledge and competence in the areas of customer service within Motor Sales and Support Services that will assist the customer to make an informed decision;
  • Describe, interpret, relate and demonstrate familiarity with local knowledge and contexts in performing the tasks related to the four functional areas in Motor Sales and Support Services i.e. Part Sales, Vehicle Sales, Service Sales and Tyre Sales;
  • Apply and demonstrate knowledge and competence in presenting the unique product features, advantages and benefits related to the various functional areas and allow the customer to make an informed decision;
  • Communicate with peers, customers and members of supervisory/management levels by demonstrating the ability to summarise information and express opinions on given information in spoken and written form.

    The qualification consists of unit standards that describes the knowledge and skills that will change the values of the learner and that describes competence in a specific unit standard. It allows the learner to specialise in on of the functional areas. There are unit standards that can be clustered together in a skills programme for forecourt attendants. This will allow mobility for the forecourt attendant to complete a full qualification and progress to one of the functional areas. 

  • ASSOCIATED ASSESSMENT CRITERIA 
    Assessors should check that the learner must demonstrate an ability to consider a range of options and make decisions related to their context of work.
  • The functions related to sales are described, analysed, assessed and the appropriate actions are taken to ensure that the customer makes an informed decision.
  • Customers requirements, concerns and needs are analysed and appropriate strategies are designed to assist customers in the motor sales and support services industry.
  • Local knowledge and context in performing the tasks in the relevant functional area are explained, analysed and applied.
  • Customers are able to make an informed decision when buying products or services after explaining and presenting the features, advantages and benefits of the products and services.
  • Learners are able to communicate effectively with customers and members of the organisation.

    Integrated Assessment:

    The applied competence (practical, foundational and reflective competencies) of this qualification will be achieved if a learner is able to achieve all outcome statements of the qualification. The identification and solving of known problems, team work, organising self, using of data, implication of actions and reactions in the world as a set of related systems must be assessed during any combination of practical, foundational and reflexive competencies assessment methods and tools to determine the whole person development and integration of applied knowledge and skills.

    Certain exit level outcomes are measurable and verifiable through assessment criteria assessed in one application. Applicable assessment tool(s) to establish the foundational, reflective and embedded knowledge to problem solving and application of the world as a set of related systems within the electrical installation and maintenance environment. Competence will be assessed when conducting formative and summative assessment.

    Assessors and moderators

    Assessors and moderators should develop and conduct their own integrated assessment by making use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.

    Unit standards associated with the qualification must be used to assess specific and critical cross-field outcomes. During integrated assessments the assessor should make use of formative and summative assessment methods and should assess combinations of practical, applied, foundational and reflective competencies. 

  • INTERNATIONAL COMPARABILITY 
    The unit standards were benchmarked against unit standards and qualifications from New Zealand and the United Kingdom (Motor sales, parts sales and tyre sales), as well as against criteria from the motor industry in Japan with regard to service sales. The qualification was compared with qualifications from the motor industry-training organisation in the UK in terms of specific outcomes, assessment criteria and degree of difficulty. 

    ARTICULATION OPTIONS 
    This qualification provides the learner with the flexibility to pursue different careers in the automotive industry and articulation within retail and wholesale. The level of flexibility within the range of electives will allow the individual to pursue further learning within an entrepreneurship, supervision/management, quality assurance, health and safety and engineering sub-disciplines. 

    MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this Qualification must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQAs policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQAs (including professional bodies); and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards, exit level outcomes as well as the integrated competence described in the qualification.

    Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors need experience in the following areas:
  • Interpersonal skills
  • Subject matter and
  • Assessment.

    The assessor needs to be competent in the planning and conducting of assessment of learning outcomes and in the design and development of assessments as described in the unit standard `Plan and conduct assessment of learning outcomes` NQF level 4. Subject matter experience must be well developed within the different functional areas of the automotive industry. The assessor must have completed:
  • a similar qualification at the level with a minimum of 6-12 months field experience after he/she has completed the qualification or;
  • The subject matter experience of the assessor can be established by recognition of prior learning.

    Assessors need to be registered with the relevant Education and Training Quality Assurance Body. 

  • NOTES 
    This qualification has been replaced by qualification 64289, which is "Further Education and Training Certificate: Automotive Sales and Support Services", Level 4, 146 credits. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  9850  Communicate and liaise with internal departments and external sales support structures  Level 3  NQF Level 03 
    Core  9849  Maintain health, safety and security within the internal environment  Level 3  NQF Level 03 
    Core  9852  Merchandise and display products, services and related goods  Level 3  NQF Level 03 
    Core  9851  Prepare and execute vehicle delivery to the customer  Level 3  NQF Level 03 
    Core  9860  Receive and process stock in motor sales and support services  Level 3  NQF Level 03 
    Core  9848  Conduct sales in motor sales and support services  Level 4  NQF Level 04  16 
    Core  9856  Control, balance and channel workflow to complete required work  Level 4  NQF Level 04 
    Core  9847  Create and maintain a positive relationship with the customer within motor sales and support services  Level 4  NQF Level 04  14 
    Core  9846  Forecast, monitor and evaluate personal sales performance in the automotive industry  Level 4  NQF Level 04 
    Core  9858  Handover vehicles  Level 4  NQF Level 04 
    Core  9844  Identify customers and generate selling opportunities  Level 4  NQF Level 04 
    Core  9845  Identify the needs and concerns of customers and advise customers to optimise choice and benefits  Level 4  NQF Level 04 
    Core  9862  Identify vehicle part number  Level 4  NQF Level 04 
    Core  9857  Implement quality control measurement systems in motor sales and support services  Level 4  NQF Level 04 
    Core  9859  Make appointments and control flow of customer vehicles  Level 4  NQF Level 04  16 
    Core  9853  Present and demonstrate features, advantages and benefits of vehicles to customers and prospective buyers  Level 4  NQF Level 04 
    Core  9861  Processing of orders and payments in the areas of part sales and tyre sales and support services  Level 4  NQF Level 04 
    Core  9854  Procure and buy stock in motor sales and support services  Level 4  NQF Level 04 
    Core  9855  Receive customer, confirm initial requirements and investigate further service and repair concerns  Level 4  NQF Level 04 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 
    Fundamental  8975  Read analyse and respond to a variety of texts  Level 4  NQF Level 04 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
    Fundamental  8979  Use language and communication in occupational learning programmes  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  8976  Write for a wide range of contexts  Level 4  NQF Level 04 
    Elective  9874  Direct, receive and communicate with customers on the forecourt  Level 2  NQF Level 02 
    Elective  9875  Perform basic safety checks to ensure general vehicle safety  Level 2  NQF Level 02 
    Elective  9867  Remove and replace wheels and tyres, and balance wheels  Level 2  NQF Level 02 
    Elective  9868  Demonstrate knowledge of, and rectify faults in motor vehicle tyres and wheels  Level 3  NQF Level 03 
    Elective  9863  Identify tyre applications for tractors and agricultural machinery, and remove and replace tyres  Level 3  NQF Level 03 
    Elective  9865  Remove and replace wheels and tyres from industrial machines and equipment  Level 3  NQF Level 03  10 
    Elective  9864  Repair and replace light and heavy commercial vehicle tyres  Level 3  NQF Level 03  17 
    Elective  9869  Repair punctures and fit tyres to wheels  Level 3  NQF Level 03 
    Elective  9873  Appraise and valuate used vehicles  Level 4  NQF Level 04 
    Elective  9866  Check, demount, and mount a heavy off-the-road equipment tyre  Level 4  NQF Level 04  10 
    Elective  9870  Explain and practically apply the fundamentals of vehicle finance and insurance  Level 5  Level TBA: Pre-2009 was L5  15 
    Elective  9872  Provide options on heavy commercial vehicles and add-on products for heavy commercial vehicle industry  Level 5  Level TBA: Pre-2009 was L5 
    Elective  9871  Sell products and services to corporate fleet owners  Level 5  Level TBA: Pre-2009 was L5  16 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. BMW SA (Pty) Ltd (MIDRAND) (TP) 
    2. BPC HR Solutions (PRETORIA) (TP) 
    3. Equal Career Services (Pty) Ltd (CENTURION) (TP) 
    4. McCarthy Academy Cape Town (BLACKHEATH) (TP) 
    5. McCarthy Automotive Artisan Academy (MIDRAND) (TP) 
    6. McCarthy Automotive Artisans Academy (PINETOWN) (TP) 
    7. McCarthy Learning & Development (BELLVILLE) (TP) 
    8. McCarthy Learning Centre (WESTVILLE) (TP) 
    9. McCarthy Training & Development (IRENE) (TP) 
    10. Ronald Sewell & Associates SA (Pty) Ltd T/A Sewells (BRYANSTON) (TP) 
    11. Umfolozi FET College 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.