SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

National Diploma: Funeral Services Practice 
SAQA QUAL ID QUALIFICATION TITLE
21789  National Diploma: Funeral Services Practice 
ORIGINATOR
SGB Funeral Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
SERVICES - Services Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Diploma  Field 11 - Services  Personal Care 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  262  Level 5  NQF Level 05  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 06120/18  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2028-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Any individual who is or wishes to be involved in the Funeral Services Industry, will have access to this qualification. It also serves as an advanced qualification into Funeral Service operations and support. This qualification will be registered at NQF Level 5.

A learner can complete the qualification specialising in Embalming and Restoration, Marketing and Merchandising or Disaster Management. The core unit standards are common to all three areas of specialisation. Portability across these areas of specialisation is therefore ensured.

Learners working towards this qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to the learner`s job. This Qualification is intended to enhance the provision of quality service within the Funeral Service Industry.

The learners will be able to integrate supervisory and managerial knowledge and skills with those ensuring the funeral business operates smoothly, and those of customer services. It also enables the learner to use competencies that will grow the business.

Building day-to-day managerial qualities as well as general operational competencies, the Qualification will ensure progression of learning, enabling the learner to meet standards of excellence set within the Funeral Services Industry.
It will provide the broad knowledge, skills and values needed in the Funeral Services Industry and will facilitate access to, and mobility and progression within, education and training, and progress along a learning path for learners who:
  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
  • Have worked in the Funeral Services Industry for many years, but have no formal qualification.
  • Wish to extend their range of skills and knowledge of the industry so that they can become competent workers in the Funeral Services Industry.

    The Qualification has building blocks that can be developed further and will lead to a more defined Funeral Services learning path at more complex NQF levels. It also focuses on the skills, knowledge, values and attitudes required to progress further.
    The intention is
  • To promote the development of knowledge, skills and values that are required in the Funeral Services Industry.
  • To release the potential of people.
  • To provide opportunities for people to move up the value chain.

    Rationale for the qualification

    The National Diploma in Funeral Services Practice: NQF Level 5 is designed to meet the needs of those learners who are already involved in the field of Funeral Services and now wish to practise in a supervisory / managerial career in the Funeral Service Industry. The Funeral Service Industry is an essential industry and by its very nature a constant supply of customers is ensured. This means there is a need to develop career paths in this field, and it is an industry constantly in need of skilled people.

    The Funeral Services Practice National Diploma at NQF Level 5 supports the objectives of the NQF in that it gives the learner access to the National Qualifications Framework. It will therefore ensure that the quality of education and training is enhanced and be of a world-class standard.

    The National Diploma in Funeral Services Practice: NQF Level 5 allows the learner to work towards a nationally recognised qualification. The qualification will allow both those in formal education institutions and those already employed in organisations in the funeral business access to a qualification that can be used as a benchmark to gauge their competence against local and international standards. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Learners accessing this qualification, will have demonstrated competence against standards in funeral services qualification - National Diploma in Funeral Services Practice at NQF Level 4 or equivalent.

    Recognition of Prior Learning

    The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible, if the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this Funeral Services Practice Qualification. Recognition of Prior Learning will be done by means of an Integrated Assessment as mentioned in the previous paragraph

    This Recognition of Prior Learning may allow:
  • For accelerated access to further learning
  • Gaining of credits towards a unit standard
  • Gaining of credits from informal or non-formal sources of learning

    All recognition of Prior Learning is subject to quality assurance by the relevant accredited Education, Training, Quality, Assurance Body and is conducted by a registered workplace assessor. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    N/A. 

    EXIT LEVEL OUTCOMES 
    Exit level Outcomes

    The critical cross-field outcomes are integrated into the assessment criteria of each Unit Standard. Whilst each Unit Standard is designed to be assessed on its own, (including the critical cross-field outcomes), unit standards have been combined into exit-level outcomes of marketable skills that can be assessed accordingly. On achieving this qualification, the learner will be able to:

    1. Manage funerals and funeral ceremonies
    2. Manage the marketing and merchandising of rpoducts and services
    3. Monitor and control embalming of human remains
    4. Manage the process of exhumation
    5. Manage the disaster scene 

    ASSOCIATED ASSESSMENT CRITERIA 
    1. Manage funerals and funeral ceremonies
  • Interaction with the bereaved family during and after the funeral is observed and evaluated
  • Approval of funeral plan is obtained from role-players and the plan is implemented according to
    agreed-upon timelines
  • Funeral site preparations is evaluated against organizational standards
  • Funeral ceremonies are observed and evaluated against standards and instructions

    2. Manage the marketing and merchandising of products and services
  • Sales promotional activities are consistent with sales objectives and satisfy client needs
  • Display design is assessed against display objectives
  • Sales objectives fit the resource make-up of the organization
  • Personnel selling skills are assessed through observation and performance appraisal techniques

    3. Monitor and control embalming of human remains
  • Human remains are inspected to identify repairs to be undertaken as per instructions
  • Human remains are handled with all precautionary measures being taken for the prevention of disease and infections

    4. Manage the process of exhumation
  • Legal obligations are assessed to ensure compliance
  • Site is inspected to ensure compliance of procedures and processes

    5. Manage the disaster scene
  • Disaster data is gathered and assessed to determine specialist services
  • The needs and requirements of the disaster are established from available data
  • Progress of operation is monitored to ensure compliance and completion
  • Debriefing sessions are conducted with relevant parties to obtain facts

    Integrated Assessment

    Because assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification.

    Learning, teaching and assessment are inextricably linked. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated.

    Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Funeral Services contexts wherever possible.
    A variety of methods must be used in assessment, and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.

    The term `Integrated Assessment` implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.

    Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.

    Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge. 

  • INTERNATIONAL COMPARABILITY 
    Benchmarking was done by comparison to Unit Standards / Outcomes of learning against:
  • The New Zealand qualifications - `National Certificate in Embalming`, National Certificate in Funeral Directing and the `National Diploma in Funeral Directing, with a total credit value of 302 credits. The SGB also compared the unit standards in this qualification to the 21 New Zealand unit standards at levels 3, 4 and 5.
  • NVQ Qualifications from Britain. The NVQ`s in funeral Service - Levels 2 and 3.

    A direct comparison of the title, specific outcomes, assessment criteria and embedded knowledge was undertaken with each and the best practice points were highlighted and incorporated into each unit standard. However the points incorporated were written in a South African context.

    Because of the difference in levels across the different countries, difficulty was found in making actual direct comparisons, level to level. 

  • ARTICULATION OPTIONS 
    This Qualification articulates, both vertically and horizontally, with Qualifications in a wide range of areas of economic activity. A learner could follow a career in:
  • Funeral Directing
  • Funeral Business Ownership
  • Funeral Administration Management
  • Embalming and Restoration of Human Remains
  • Funeral Insurance Sales Management
  • Marketing and Merchandising Management
  • Disaster Scene Management
  • Funeral Undertaking
  • Inventory and Material Handling Supervision
  • Mortuary Administration Management
  • Mortuary Management
  • Funeral Service Managers
  • Psychological counselling 

  • MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this Qualification must be registered as an assessor with the relevant Education, Training, Quality, and Assurance (ETQA) Body.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA`s policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQA`s (including professional bodies); and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards as well as the integrated competence described in the qualification.

    Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA.

    Notes

    The above is an indication rather than an exhaustive listing. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    For an applicant to register as an assessor, the applicant needs:
  • To have the technical competence to achieve the Qualification themselves and must hold a Qualification one level above or equivalent, and should demonstrate evaluative ability in relation to the outcomes of the Qualification
  • To be declared competent in all the outcomes of the National Assessor Unit Standards as stipulated by South African Qualifications Authority (SAQA)
  • Detailed documentary proof of educational qualification, practical training undergone, and experience gained by theapplicant must be provided (portfolio of evidence). 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  10018  Deal with brand, product and service promotions  Level 4  NQF Level 04 
    Core  14160  Co-ordinate and monitor funeral ceremonies  Level 5  Level TBA: Pre-2009 was L5 
    Core  14175  Co-ordinate community projects for a funeral business  Level 5  Level TBA: Pre-2009 was L5 
    Core  14155  Create and maintain positive workplace relationships  Level 5  Level TBA: Pre-2009 was L5 
    Core  14178  Design presentations for products and services  Level 5  Level TBA: Pre-2009 was L5  11 
    Core  10067  Develop customer needs and relationships  Level 5  Level TBA: Pre-2009 was L5  16 
    Core  10054  Identify and manage areas of customer service impact  Level 5  Level TBA: Pre-2009 was L5 
    Core  14173  Integrate funeral information and arrangements  Level 5  Level TBA: Pre-2009 was L5 
    Core  7858  Maintain supply levels  Level 5  NQF Level 05  10 
    Core  14165  Manage the exhumation of human remains  Level 5  Level TBA: Pre-2009 was L5  10 
    Core  14158  Oversee the preparation of funerals  Level 5  Level TBA: Pre-2009 was L5  10 
    Core  14161  Produce, co-ordinate and integrate all aspects of a funeral business  Level 5  Level TBA: Pre-2009 was L5  15 
    Core  14157  Repair human remains for viewing and deal with problems in the preparation of human remains  Level 5  Level TBA: Pre-2009 was L5 
    Core  7885  Research and update the legal knowledge required for business compliance  Level 5  Level TBA: Pre-2009 was L5 
    Core  7874  Contribute to the provision of required staff  Level 6  Level TBA: Pre-2009 was L6 
    Core  14187  Design and structure funeral provision options  Level 6  Level TBA: Pre-2009 was L6  12 
    Core  14179  Develop specifications for products and services  Level 6  Level TBA: Pre-2009 was L6  11 
    Core  14167  Embalm human remains with complications and/or trauma  Level 6  Level TBA: Pre-2009 was L6  17 
    Core  14166  Establish and monitor training in a funeral business  Level 6  Level TBA: Pre-2009 was L6  16 
    Core  14183  Monitor the well-being of clients and personnel  Level 6  Level TBA: Pre-2009 was L6  16 
    Fundamental  7784  Communicate in a business environment  Level 4  NQF Level 04 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 
    Fundamental  9243  Monitor occupational health and safety  Level 4  NQF Level 04 
    Fundamental  7822  Prepare written communications  Level 4  NQF Level 04 
    Fundamental  8662  Analyse and communicate workplace data  Level 5  Level TBA: Pre-2009 was L5 
    Fundamental  8647  Apply workplace communication skills  Level 5  Level TBA: Pre-2009 was L5  10 
    Fundamental  9224  Implement policies regarding HIV/AIDS in the workplace  Level 5  Level TBA: Pre-2009 was L5 
    Elective  14168  Monitor and control embalming of human remains without complications  Level 5  Level TBA: Pre-2009 was L5 
    Elective  14170  Plan and design product displays  Level 5  Level TBA: Pre-2009 was L5  10 
    Elective  14171  Set and monitor sales standards in a funeral business  Level 5  Level TBA: Pre-2009 was L5  12 
    Elective  14176  Establish, manage and debrief disaster teams  Level 6  Level TBA: Pre-2009 was L6  25 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.