SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Further Education and Training Certificate: Mail Supervision 
SAQA QUAL ID QUALIFICATION TITLE
48664  Further Education and Training Certificate: Mail Supervision 
ORIGINATOR
SGB Postal Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
SERVICES - Services Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Further Ed and Training Cert  Field 11 - Services  Consumer Services 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  144  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 10105/14  2015-07-01  2018-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification is aimed at creating a competent workforce in the postal industry that will enable the industry to meet current and future needs. It will allow learners within the industry to obtain a nationally recognised qualification in the supervision of handling and processing mail, whilst simultaneously altering the current negative perception of the Postal Industry in South Africa, by increasing the levels of efficiency. Thus it will set a standard to create and ensure quality delivery of all mail products in the Postal industry.

Rationale:

This qualification is designed to meet the workplace-based needs of the Postal Industry that relates to the supervision of the handling and processing of mail, as expressed by employers and employees. The qualification will equip the learner with competencies that will enhance accessibility to employment in the Postal Industry, whilst also providing flexibility to facilitate the pursuit of different career opportunities. The generic nature of some competencies will allow for transferability, facilitating the address of national through to individual needs. Competencies acquired are primarily aimed at optimising the service delivery, profitability and image of organisations within the Postal Industry. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that learners embarking on learning towards this qualification are already competent in the areas of communication, mathematics and computer literacy at NQF level 3 in the Further Education and Training Band, and Life Skills at NQF level 2. These competencies are required in order to communicate verbally and in writing (for example with mail handlers), and in order for workers to conduct themselves professionally.

Recognition of prior learning (RPL):

This qualification can be achieved through recognition of prior learning, both in part or as a whole. Recognition of prior learning will include formal, informal and non-formal learning and workplace experience, in terms of the criteria laid out.

Any learner wishing to be directly assessed may arrange to do so, without participating in further training or education. 

RECOGNISE PREVIOUS LEARNING? 

QUALIFICATION RULES 
This qualification is designed as follows:

Compulsory:
  • All Fundamental Unit Standards
  • All Core Unit Standards

    Optional:
    At least 10 credits, from Elective Unit Standards, in the following "modules":
  • Career:
    Identify possible ways of improving employment prospects (3 Credits)
    Manage individual careers (5 Credits)
    Analyse the skills development legislation and apply it in the workplace (4 Credits)
  • IT:
    Produce a word processing document for business (5 Credits)
    Produce and use spreadsheets for business (5 Credits)
    Produce presentation documents for business (5 Credits)
  • Junior Management:
    Apply a range of project management tools (8 Credits)
    Advise on the management of a skills development course (6 Credits)
    Apply technical knowledge and skill in order to manage risk in occupational health and occupational hygiene (8 Credits) 

  • EXIT LEVEL OUTCOMES 
    On achieving this qualification, a learner is able to:

    Fundamental:
    1. Use and interpret language effectively for verbal and non-verbal communication.
    2. Use mathematics for personal and business applications.

    Core:
    1. Supervise mail operations and perform basic management functions.
    2. Monitor and participate in the management of people in the workplace.
    3. Implement policies and engage in other preventative activities around HIV/AIDS.
    4. Participate in the management of projects.

    Elective:
    1. Participate in the development of careers of self and others.
    2. Use information technology in the workplace to enhance overall efficiency and effectiveness.
    3. Perform various junior management tasks in the workplace. 

    ASSOCIATED ASSESSMENT CRITERIA 
    Fundamental:

    1.1 Verbal and non-verbal communication is used effectively.
    1.2 Text and subtext of verbal and non-verbal communication is identified and acted on.
    1.3 Communication is used to learn individually or in groups.

    2.1 National regional and personal budgets are analysed accurately.
    2.2 Calculations and statistics are used correctly and accurately.
    2.3 Calculations and instruments are used accurately and taken into account when reporting final values.

    Core:

    1.1 Mail operations are supervised within the parameters of Health and Safety legislation.
    1.2 Budgets are managed ethically and in accordance with organisation's requirements.
    1.3 Office supplies are managed in accordance with organisation's requirements.

    2.1 Employment relations legislation is applied in the workplace, within the limitation of the job description, occupational health legislation and organisational polices.
    2.2 Conflict management is applied to resolve workplace related problems effectively.
    2.3 Own performance and development is monitored to identify areas of potential development.

    3.1 The impact of HIV/AIDS in the workplace is communicated to others.
    3.2 Information around HIV/AIDS is distributed in the workplace to ensure a high level of awareness.
    3.3 Workplace policies on HIV/AIDS are implemented effectively.

    4.1 Projects are participated in as a member of a team, in a way that enhances effectiveness of a team.
    4.2 Project meetings are planned and organised effectively and within realistic timeframes.
    4.3 Projects are supported and information regarding projects, is distributed effectively in the workplace.

    Elective:

    1.1 Skills development is applied in workplace according to legislation.
    1.2 Career guidance is offered to others within the parameters of pragmatics, legislation and organisational goals.
    1.3 Own career is managed within the parameters of pragmatics, legislation and organisational goals.

    2.1 The need for and applications of information technology is placed within the workplace context.
    2.2 Applications of information technology is used in the workplace to the benefit of the individual and the organisation.

    3.1 Projects are managed using predefined tools appropriately.
    3.2 Advice is given on the development of skills of others to benefit both the individual and the organisation.
    3.3 Risks relating to occupational health and occupational hygiene are managed to ensure legal compliance.

    Integrated assessment:

    Learners are expected to demonstrate competence in a way that integrates all outcomes, showing their ability to integrate concepts, ideas and actions across unit standards, in order to achieve competence that is grounded and coherent in relation to the purpose and exit level outcomes of the qualification. Assessors should make use of formative and summative assessment methods and should assess combinations of practical, applied, foundational and reflexive competencies.

    Integrated assessment must assess the quality of the observable performance, as well as the quality of thinking that lies behind it. Assessment tools must thus encourage learners to explain the thinking and decision-making that underpin their performance. Assessment criteria in the unit standards are performance-based (applied competence as opposed to required knowledge only). Workplace experience may be recognised when awarding credits towards this qualification.

    A broad range of task-oriented and theoretical assessment tools may be used, and the distinction between practical knowledge and disciplinary knowledge must be maintained. 

    INTERNATIONAL COMPARABILITY 
    Various international Qualification Authorities were researched to establish the international alignment of this qualification. These Authorities include:
  • Qualifications Curriculum and Assessment Authority for Wales
  • National Skills Standards Board Institute, USA
  • Australian Qualifications Framework
  • Scottish Qualifications Authority
  • New Zealand Qualifications Authority
  • National Qualifications Authority of Ireland
  • Northern Ireland Council for the Curriculum, Examinations and Assessment

    The Qualifications and Curriculum Authority, UK, showed close overlap with this qualification.

    This authority has 2 similar, registered, qualifications:

    Title: Mail Operations
    Level: 2-Intermediate
    Candidates must complete a total of 6 units for the qualifications:
    Three mandatory units from Group A:
  • Contribute to the Maintenance of Health and Safety in the Workplace
  • Contribute to the Security of the Workplace
  • Identify and Support Improvements to Customer Service and Business Operations

    Group B - One Optional Units
  • Separate Mail for Processing
  • Sort Mail Manually
  • Sort Mail Through Automated Processing Systems
  • Deliver Mail to Domestic and Business Customers

    Group C - Two Optional Units
  • Contribute to Effective Working Relationships
  • Meet Customers' Needs for Information and Advice
  • Contribute to the Maintenance and Security of Vehicles
  • Process Orders using Automated Assembly Systems
  • Collect and Transport Mail for Processing
  • Contribute to Maintaining the Effectiveness of Mail Processing Machinery

    Group D - Optional Additional Units:
    Various language Units

    The present qualification aligns well with the UK qualifications' compulsory Group A units. The Group B units are operational and reflect the type of competencies that learners of the present qualification will supervise. The Units in Group C units overlaps somewhat, but again the present qualification focuses more on supervision.

    In general the UK qualifications overlap, but focuses more on operational competencies rather than the supervision of the competencies, the latter which was also a need identified in South Africa, and which was to be met by the present qualification. 

  • ARTICULATION OPTIONS 
    This qualification will allow learners to articulate:
  • Vertically to: National Certificate in Frontline Service Management (NQF Level 5)
  • Horizontally to: National Certificate: Management (NQF Level 4) 

  • MODERATION OPTIONS 
    Moderation includes both internal and external moderation of assessments at exit points of the qualification and encompasses achievement of the competence described both in unit standards as well as the integrated competence described in the qualification.

    Assessment of learner achievements take place at ETQA accredited providers for the provision of programmes that result in the outcomes specified for the Further Education and Training Certificate in Mail Supervision, NQF level 4. These providers are responsible for the moderation of learner achievements of learners who meet the requirements of each unit standard. Those assessing the outcomes of this unit standard should be qualified and registered with the relevant ETQA.

    A moderator registered with the relevant ETQA will externally moderate each Unit Standard.

    Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA. 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Notes to Assessors:

    Assessors should keep the following principles in mind when designing and conducting assessments against this qualification:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the learner is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this qualification, that the learner can achieve the outcomes repeatedly. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.

    All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  13915  Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace  Level 3  NQF Level 03 
    Core  10170  Demonstrate understanding of employment relations in an organisation  Level 3  NQF Level 03 
    Core  13886  Gather and provide relevant information to contribute to contact centre problem solving  Level 3  NQF Level 03 
    Core  13941  Apply the budget function in a business unit  Level 4  NQF Level 04 
    Core  110057  Conduct a self-evaluation of own progress and development  Level 4  NQF Level 04 
    Core  8555  Contribute to information distribution regarding HIV/AIDS in the workplace  Level 4  NQF Level 04 
    Core  14667  Describe and apply the management functions of an organization  Level 4  NQF Level 04  10 
    Core  114496  Manage and control office supplies  Level 4  NQF Level 04 
    Core  114487  Manage Mail Operation  Level 4  NQF Level 04  15 
    Core  9243  Monitor occupational health and safety  Level 4  NQF Level 04 
    Core  10136  Plan, organise and support project meetings and workshops  Level 4  NQF Level 04 
    Core  10135  Work as a project team member  Level 4  NQF Level 04 
    Core  9224  Implement policies regarding HIV/AIDS in the workplace  Level 5  Level TBA: Pre-2009 was L5 
    Core  14609  Participate in management of conflict  Level 5  Level TBA: Pre-2009 was L5 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  8973  Use language and communication in occupational learning programmes  Level 3  NQF Level 03 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 
    Fundamental  8975  Read analyse and respond to a variety of texts  Level 4  NQF Level 04 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
    Fundamental  8979  Use language and communication in occupational learning programmes  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  8976  Write for a wide range of contexts  Level 4  NQF Level 04 
    Elective  10713  Identify possible ways of improving employment prospects  Level 3  NQF Level 03 
    Elective  7567  Produce and use spreadsheets for business  Level 3  NQF Level 03 
    Elective  7575  Produce presentation documents for business  Level 3  NQF Level 03 
    Elective  7570  Produce word processing documents for business  Level 3  NQF Level 03 
    Elective  14550  Advise on the management of a skills development programme  Level 4  NQF Level 04 
    Elective  14551  Analyse the skills development legislation and apply it in the workplace  Level 4  NQF Level 04 
    Elective  10140  Apply a range of project management tools  Level 4  NQF Level 04 
    Elective  13950  Apply technical knowledge and skill in order to manage risk in occupational health and occupational hygiene  Level 4  NQF Level 04 
    Elective  11911  Manage individual careers  Level 5  Level TBA: Pre-2009 was L5 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.