|All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.|
|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|Further Education and Training Certificate: Postal Frontline Service|
|SAQA QUAL ID||QUALIFICATION TITLE|
|48666||Further Education and Training Certificate: Postal Frontline Service|
|SGB Postal Services|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|SERVICES - Services Sector Education and Training Authority||OQSF - Occupational Qualifications Sub-framework|
|Further Ed and Training Cert||Field 11 - Services||Consumer Services|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||148||Level 4||NQF Level 04||Regular-Unit Stds Based|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification does not replace any other qualification and is not replaced by any other qualification.
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
|This qualification is aimed at creating a competent workforce in the Postal Industry that will enable the industry to meet current and future needs. It will allow learners within the industry to obtain a nationally recognised qualification in the rendering of frontline service, whilst simultaneously altering the current negative perception of Postal Industry in South Africa, by increasing the levels of efficiency. Thus it will set a standard to create and ensure quality delivery of all mail products in postal industry.
On completion of this qualification the learner will be able to:
This qualification is designed to meet the workplace-based needs of the Postal Industry that relates to the rendering of Frontline Service, as expressed by employers and employees. The qualification equips the learner with competencies that will enhance accessibility to employment in the Postal Industry, whilst also providing flexibility to facilitate the pursuit of different career opportunities. Learners who qualify will be able to improve their earning ability, by obtaining professional competence (simultaneously addressing their basic needs for security and improving their skills base and marketability). The generic nature of some competencies will allow for transferability, facilitating the address of national, through to individual, needs. Competencies acquired are primarily aimed at optimising the service delivery, profitability and image of organisations within the Postal Industry and the retail industry in general.
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|It is assumed that learners embarking on learning towards this qualification are already competent in the areas of communication, mathematics and computer literacy at NQF level 3 in the Further Education and Training Band, and Life Skills at NQF level 2. These competencies are required in order to render frontline services, and in order for workers to conduct themselves professionally.
Recognition of prior learning (RPL)
This qualification can be achieved, in part or entirely, through recognition of prior learning. Recognition of prior learning will include formal, informal and non-formal learning and workplace experience, in terms of the criteria laid out.
Any learner wishing to be directly assessed may arrange to do so, without participating in further training or education.
|RECOGNISE PREVIOUS LEARNING?|
|The Qualification consists of a Fundamental, a Core and an Elective Component.
To be awarded the Qualification, learners are required to obtain a minimum of 148 credits as detailed below.
The Fundamental Component consists of Unit Standards in:
It is compulsory therefore for learners to do Communication in two different South African languages, one at Level 4 and the other at Level 3.
All Unit Standards in the Fundamental Component are compulsory.
The Core Component consists of Unit Standards to the value of 87 credits all of which are compulsory.
The Elective Component consists of Unit Standards to the value of 47 credits in a number of specializations each with its own set of Unit Standards. Learners are to choose Elective Unit Standards at least to the value of 5 credits from the specialisations below.
> 7570: Produce word processing documents for business, Level 3, 5 credits.
> 7567: Produce and use spreadsheets for business, Level 3, 5 credits.
> 7575: Produce presentation documents for business, Level 3, 5 credits.
> Demonstrate basic knowledge of computers, Level , 6 credits.
> 10140:Apply a range of project management tools, Level 4, 8 credits.
> 14550:Advise on the management of a skills development course, Level 4, 6 credits .
> 14551: Analyse the skills development legislation and apply it in the workplace, Level 4, 4 credits.
> 13950:Apply technical knowledge and skill in order to manage risk in occupational health and occupational hygiene, Level 4, 8 credits.
|EXIT LEVEL OUTCOMES|
1. Use and interpret language effectively for verbal and non-verbal communication.
2. Use mathematics for personal and business applications.
3. Manage transactions in executing frontline service.
4. Market products and services in the execution of frontline service.
5. Perform general frontline service activities
Elective (10 Credits)
1. Use information technology in the workplace to enhance overall efficiency and effectiveness.
2. Perform various junior management tasks in the workplace.
|ASSOCIATED ASSESSMENT CRITERIA|
Elective (10 Credits)
Learners are expected to demonstrate competence in a way that integrates all outcomes, showing their ability to integrate concepts, ideas and actions across unit standards, in order to achieve competence that is grounded and coherent in relation to the purpose and exit level outcomes of the qualification. Assessors should make use of formative and summative assessment methods and should assess combinations of practical, applied, foundational and reflexive competencies.
Integrated assessment must assess the quality of the observable performance, as well as the quality of thinking that lies behind it. Assessment tools must thus encourage learners to explain the thinking and decision-making that underpin their performance. Assessment criteria in the unit standards are performance-based (applied competence as opposed to required knowledge only). Workplace experience may be recognised when awarding credits towards this qualification.
A broad range of task-orientated and theoretical assessment tools may be used, and the distinction between practical knowledge and disciplinary knowledge must be maintained.
|Various international Qualifications Authorities were researched to establish the international alignment of this qualification. These Authorities include:
The Qualifications and Curriculum Authority, UK, showed close overlap with this qualification
This authority has 2 similar, registered, qualifications:
Title: Mail Operations
Candidates must complete a total of 6 units for the qualifications:
Three mandatory units from Group A:
Group B - One Optional Units
Group C - Two Optional Units
Group D - Optional Additional Units:
Various language Units
The present qualification aligns well with the UK qualifications' compulsory Group A units and optional Group C units, which are customer and health and safety oriented.
|This qualification will allow learners to articulate:
Vertically to: National Certificate in Frontline Management (NQF Level 5)
Horizontally to: National Certificate: Management (NQF Level 4)
|Moderation includes both internal and external moderation of assessments at exit points of the qualification and encompasses achievement of the competence described both in unit standards as well as the integrated competence described in the qualification.
Assessment of learner achievements take place at ETQA accredited providers for the provision of programmes that result in the outcomes specified for the Further Education and Training Certificate in Postal Frontline Service, NQF level 4. These providers are responsible for the moderation of learner achievements of learners who meet the requirements of each unit standard. Those assessing the outcomes of this qualification should be registered with the relevant ETQA.
Each Unit Standard will be externally moderated by a moderator registered with the relevant ETQA.
Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA.
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|Notes to Assessors
Assessors should keep the following principles in mind when designing and conducting assessments against this qualification:
All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent.
|As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.|
|ID||UNIT STANDARD TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Core||114502||Capture, process and analyse frontline transactions||Level 4||NQF Level 04||15|
|Core||10039||Carry out marketing administration within agreed parameters||Level 4||NQF Level 04||10|
|Core||110057||Conduct a self-evaluation of own progress and development||Level 4||NQF Level 04||2|
|Core||114495||Control cash at a point of sale||Level 4||NQF Level 04||15|
|Core||114480||Control stock at a point of sale||Level 4||NQF Level 04||15|
|Core||10021||Instil in myself a personal marketing culture||Level 4||NQF Level 04||4|
|Core||114500||Perform general frontline service duties||Level 4||NQF Level 04||5|
|Core||8284||Selling goods and services||Level 4||NQF Level 04||16|
|Core||114503||Perform mail related in frontline service environment||Level 5||Level TBA: Pre-2009 was L5||5|
|Fundamental||8968||Accommodate audience and context needs in oral communication||Level 3||NQF Level 03||5|
|Fundamental||8969||Interpret and use information from texts||Level 3||NQF Level 03||5|
|Fundamental||8973||Use language and communication in occupational learning programmes||Level 3||NQF Level 03||5|
|Fundamental||8970||Write texts for a range of communicative contexts||Level 3||NQF Level 03||5|
|Fundamental||9015||Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems||Level 4||NQF Level 04||6|
|Fundamental||8974||Engage in sustained oral communication and evaluate spoken texts||Level 4||NQF Level 04||5|
|Fundamental||8975||Read analyse and respond to a variety of texts||Level 4||NQF Level 04||5|
|Fundamental||9016||Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts||Level 4||NQF Level 04||4|
|Fundamental||8979||Use language and communication in occupational learning programmes||Level 4||NQF Level 04||5|
|Fundamental||7468||Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues||Level 4||NQF Level 04||6|
|Fundamental||8976||Write for a wide range of contexts||Level 4||NQF Level 04||5|
|Elective||9532||Demonstrate basic knowledge of computers||Level 3||NQF Level 03||6|
|Elective||7567||Produce and use spreadsheets for business||Level 3||NQF Level 03||5|
|Elective||7575||Produce presentation documents for business||Level 3||NQF Level 03||5|
|Elective||7570||Produce word processing documents for business||Level 3||NQF Level 03||5|
|Elective||14551||Analyse the skills development legislation and apply it in the workplace||Level 4||NQF Level 04||4|
|Elective||10140||Apply a range of project management tools||Level 4||NQF Level 04||8|
|Elective||13950||Apply technical knowledge and skill in order to manage risk in occupational health and occupational hygiene||Level 4||NQF Level 04||8|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.