|All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.|
|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:|
|National Certificate: Wholesale and Retail Sales Practice|
|SAQA QUAL ID||QUALIFICATION TITLE|
|48764||National Certificate: Wholesale and Retail Sales Practice|
|SGB Retail and Wholesale|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|Was W&RSETA until Last Date for Achievement||OQSF - Occupational Qualifications Sub-framework|
|National Certificate||Field 11 - Services||Wholesale and Retail|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||131||Level 3||NQF Level 03||Regular-Unit Stds Based|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
Passed the End Date -
Status was "Reregistered"
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification is replaced by:
|Qual ID||Qualification Title||Pre-2009 NQF Level||NQF Level||Min Credits||Replacement Status|
|63409||National Certificate: Wholesale and Retail Operations||Level 3||NQF Level 03||120||Complete|
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
|This qualification is the second step in a learning pathway that underpins a career in the Wholesale & Retail arena. A large number of the competencies developed in the qualification are rooted in actual workplace practice and should lead to greater productivity resulting from the improved performance by the learner, due to the integration of the knowledge mastered with workplace practice.
Specifically the purpose of this Certificate qualification is to equip learners to understand and apply the underlying principles of the Wholesale & Retail sector and associated practices with particular emphasis on Sales and Customer Service. It aims to provide career paths through associated learnerships at various levels and areas of the W&R environment and to develop a richer learning environment in the field of Wholesale & Retail through high quality lifelong learning. By improving the W&R Sales and related administration skills of employees in the sector, this qualification aims to improve service delivery in the W&R field, arguably one of the most important arenas for social and economic transformation in the country.
This learning supports the objectives of the NQF through increased portability and articulation of learning and career path progression. By concentrating on the link between theory and practice, the quality of education and training as well as the personal development of the learner will be elevated.
Rationale for the Qualification:
The Certificate in Wholesale & Retail Sales Practice- NQF level 3, is part of the learning pathway in Wholesale & Retail (W&R), which starts with a National Certificate at NQF level 2 and will currently end with a Diploma qualification at NQF level 5, thus encouraging the notion of lifelong learning.
In South Africa, as elsewhere in the world, the Wholesale & Retail arena provides a major source of employment opportunities as well as scope for the development of budding entrepreneurs and small, micro and medium enterprises (SMMEs) to develop. Very few SMME owners have the time or opportunity to develop through learning, whether academically or in the workplace. Qualifications of this sort will empower management and staff in Wholesale & Retail organisations of any size and context.
The Certificate in Wholesale & Retail Sales Practice - NQF level 3 is designed to meet the needs of the learners who are already employed and involved in the field of Wholesale & Retail commerce. Additionally, however, it will also meet the needs and aspirations of the youth and unemployed who wish to pursue a career in this and associated fields, or in other fields where this learning may be useful. This audience includes adult learners who want to enter the sector or develop their careers in one or more of the related learning areas. Since the Certificate is part of a learning pathway, it will allow mobility to persons operating at any level in the field.
This qualification provides learners with a solid grounding in sales in the W&R environment. It caters for instances where only cash sales are entertained, as well as those where store accounts may be opened and purchases made on such an account on credit terms. It aims to enable learners to understand cash and credit selling in the South African W&R field and will underpin their ability to use this learning in various business environments. The development of competence in this field will lead to better service delivery and company longevity.
The qualification recognises that the knowledge and application of cash & credit selling practice is a business imperative, necessary for the success of any organisation in the W&R environment. This Certificate is thus designed to enable individuals to develop the theoretical competencies and the practical skills to operate effectively in this environment.
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|Learners accessing this qualification should be competent in:
Recognition of Prior Learning (RPL):
This qualification can be achieved wholly or in part through the Recognition of Prior Learning and the qualification may be granted to learners who have acquired the skills and knowledge without attending formal courses providing they can demonstrate competence in the outcomes of the individual unit standards as required by the Fundamental, Core and Elective areas stipulated in the qualification and by the exit level outcomes.
An RPL process may also be used to credit learners with unit standards in which they have developed the necessary competency as a result of workplace and experiential learning.
RPL may also be used by learners, who are not in possession of a GETC or equivalent qualification, to gain access to the qualification.
Learners submitting themselves for RPL should be thoroughly briefed prior to the assessment, and will be required to submit a Portfolio of Evidence in the prescribed format to be assessed for formal recognition. While this is primarily a workplace-based qualification, evidence from other areas of endeavour may be introduced if pertinent to any of the exit level outcomes.
|RECOGNISE PREVIOUS LEARNING?|
|In this Qualification the credits are allocated as follows:
Fundamental: 36 credits (27%)
Core: 57 credits (44%)
Elective: 38 credits (29%)
|EXIT LEVEL OUTCOMES|
|Qualifying learners will be able to:
1.1 Communicate orally and in writing with clients and colleagues in a W&R environment.
1.2 Utilise mathematical and numeracy skills in a W&R environment.
2.1 Implement Point of Sale transactions and procedures.
(Range: Point of Sale (POS) refers to the place where transactions are processed and includes equipment used to process a transaction.)
2.2 Deal with customers in a W&R outlet.
2.3 Administer credit accounts.
3.1 Promote and market W&R products and services.
3.2 Important workplace procedures of a general nature are implemented.
(Range: Procedures outside the ambit of the learner, such as fire-fighting, hostage negotiation, bomb disposal, equipment repair and apprehension of shoplifters are not included.)
3.3 Monitor and minimise customer credit risk and defaulting debtors.
3.4 Utilise appropriate electronic equipment in a W&R outlet.
|ASSOCIATED ASSESSMENT CRITERIA|
Integrated assessment at this level will evaluate the learner's ability to combine actions and ideas across a range of activities and knowledge areas. The integrated assessment must specifically assess the learner's ability to:
The assessment will require assessment methods, which take evidence generated during on-the job activities into account. Because assessment practices must be open, transparent, fair, valid and reliable; ensuring that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification.
A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working or will work. Where it is not possible to assess the learner in the workplace simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.
The term 'integrated assessment' implies that theoretical and practical components should be assessed together. Whenever possible the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated and, during integrated assessment, the assessor should make use of a range of formative and summative assessment tools and methods. Combinations of practical, applied, and foundational competencies should be assessed. Assessment should further ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated in an integrated way.
Assessors must assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience as the assessment process is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA.
|This Qualification has been benchmarked against international practice in Wholesale and Retail. However, it needs to be recognised that this Qualifications is explicitly placed within the South African context.
The following list of qualifications relates to the National Certificate: Wholesale and Retail Sales Practice.
Although a search was done for retail qualifications in Namibia, Zimbabwe and Nigeria, no results were found.
|This Qualification will articulate vertically with all other qualifications registered within the envisioned learning pathway (currently NQF Levels 2-5). Possibilities for vertical articulation outside of the Wholesale and Retail environment include (for example):
Possibilities for horizontal articulation outside of the Wholesale and Retail environment include (for example):
The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory.
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|For an applicant to register as an assessor or moderator of this qualification the applicant needs:
|This qualification has been replaced by qualification 63409, which is "National Certificate: Wholesale and Retail Operations", Level 3, 120 credits.|
|ID||UNIT STANDARD TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Core||114895||Define the core concepts of the wholesale and retail environment||Level 2||NQF Level 02||10|
|Core||114907||Display merchandise visually in a Wholesale and Retail outlet||Level 3||NQF Level 03||15|
|Core||114896||Receive stock||Level 3||NQF Level 03||12|
|Core||114911||Resolve customer queries / complaints||Level 3||NQF Level 03||8|
|Core||114900||Sell products to customers in a Wholesale and Retail outlet||Level 3||NQF Level 03||12|
|Fundamental||9302||Access information in order to respond to client enquiries in a financial services environment||Level 3||NQF Level 03||2|
|Fundamental||8968||Accommodate audience and context needs in oral communication||Level 3||NQF Level 03||5|
|Fundamental||9303||Communicate verbally with clients in a financial environment||Level 3||NQF Level 03||3|
|Fundamental||9010||Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations||Level 3||NQF Level 03||2|
|Fundamental||9013||Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts||Level 3||NQF Level 03||4|
|Fundamental||8969||Interpret and use information from texts||Level 3||NQF Level 03||5|
|Fundamental||9012||Investigate life and work related problems using data and probabilities||Level 3||NQF Level 03||5|
|Fundamental||7456||Use mathematics to investigate and monitor the financial aspects of personal, business and national issues||Level 3||NQF Level 03||5|
|Fundamental||8970||Write texts for a range of communicative contexts||Level 3||NQF Level 03||5|
|Elective||114891||Count stock for a stock-take||Level 2||NQF Level 02||5|
|Elective||114904||Implement promotional instructions||Level 2||NQF Level 02||6|
|Elective||114912||Maintain a safe and secure wholesale and retail environment||Level 2||NQF Level 02||10|
|Elective||12751||Maintain and administer documents relating to client accounts||Level 2||NQF Level 02||5|
|Elective||114899||Maintain the customer's account||Level 2||NQF Level 02||5|
|Elective||114906||Mark merchandise and maintain displays||Level 2||NQF Level 02||10|
|Elective||114919||Offer a credit facility||Level 2||NQF Level 02||8|
|Elective||114902||Operate a computer in a Wholesale/Retail outlet||Level 2||NQF Level 02||6|
|Elective||114893||Pack customer purchases at point of sales||Level 2||NQF Level 02||3|
|Elective||114894||Process payment at a Point of Sales (POS)||Level 2||NQF Level 02||10|
|Elective||114889||Record transactions||Level 2||NQF Level 02||8|
|Elective||114909||Administer and control the organisation's deposits and floats||Level 3||NQF Level 03||8|
|Elective||114905||Administer day-end cashing up procedures||Level 3||NQF Level 03||8|
|Elective||13419||Calculate the repayment ability and assess the credit risk of potential clients||Level 3||NQF Level 03||8|
|Elective||114901||Control customer repairs and credits||Level 3||NQF Level 03||8|
|Elective||114892||Dispatch stock||Level 3||NQF Level 03||10|
|Elective||9849||Maintain health, safety and security within the internal environment||Level 3||NQF Level 03||4|
|Elective||114898||Minimise defaulting customer accounts||Level 3||NQF Level 03||5|
|Elective||13931||Monitor and control the maintenance of office equipment||Level 3||NQF Level 03||4|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
|2.||Edutel Wholesale & Retail Academy|
|3.||Open Learning Group (Pty) Ltd|
|4.||Owl Business Training PTY LTD|
|5.||Umgungundlovu FET College - Central Office|