SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

National Certificate: Wholesale and Retail Sales Practice 
SAQA QUAL ID QUALIFICATION TITLE
48764  National Certificate: Wholesale and Retail Sales Practice 
ORIGINATOR ORIGINATING PROVIDER
SGB Retail and Wholesale   
QUALITY ASSURING BODY NQF SUB-FRAMEWORK
Was W&RSETA until Last Date for Achievement  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Wholesale and Retail 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  131  Level 3  NQF Level 03  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 
SAQA 0160/05  2008-01-22  2008-10-22 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2009-10-22   2012-10-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification is replaced by: 
Qual ID Qualification Title Pre-2009 NQF Level NQF Level Min Credits Replacement Status
63409  National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  120  Complete 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This qualification is the second step in a learning pathway that underpins a career in the Wholesale & Retail arena. A large number of the competencies developed in the qualification are rooted in actual workplace practice and should lead to greater productivity resulting from the improved performance by the learner, due to the integration of the knowledge mastered with workplace practice.

Specifically the purpose of this Certificate qualification is to equip learners to understand and apply the underlying principles of the Wholesale & Retail sector and associated practices with particular emphasis on Sales and Customer Service. It aims to provide career paths through associated learnerships at various levels and areas of the W&R environment and to develop a richer learning environment in the field of Wholesale & Retail through high quality lifelong learning. By improving the W&R Sales and related administration skills of employees in the sector, this qualification aims to improve service delivery in the W&R field, arguably one of the most important arenas for social and economic transformation in the country.

This learning supports the objectives of the NQF through increased portability and articulation of learning and career path progression. By concentrating on the link between theory and practice, the quality of education and training as well as the personal development of the learner will be elevated.

Rationale for the Qualification:

The Certificate in Wholesale & Retail Sales Practice- NQF level 3, is part of the learning pathway in Wholesale & Retail (W&R), which starts with a National Certificate at NQF level 2 and will currently end with a Diploma qualification at NQF level 5, thus encouraging the notion of lifelong learning.

In South Africa, as elsewhere in the world, the Wholesale & Retail arena provides a major source of employment opportunities as well as scope for the development of budding entrepreneurs and small, micro and medium enterprises (SMMEs) to develop. Very few SMME owners have the time or opportunity to develop through learning, whether academically or in the workplace. Qualifications of this sort will empower management and staff in Wholesale & Retail organisations of any size and context.

The Certificate in Wholesale & Retail Sales Practice - NQF level 3 is designed to meet the needs of the learners who are already employed and involved in the field of Wholesale & Retail commerce. Additionally, however, it will also meet the needs and aspirations of the youth and unemployed who wish to pursue a career in this and associated fields, or in other fields where this learning may be useful. This audience includes adult learners who want to enter the sector or develop their careers in one or more of the related learning areas. Since the Certificate is part of a learning pathway, it will allow mobility to persons operating at any level in the field.

This qualification provides learners with a solid grounding in sales in the W&R environment. It caters for instances where only cash sales are entertained, as well as those where store accounts may be opened and purchases made on such an account on credit terms. It aims to enable learners to understand cash and credit selling in the South African W&R field and will underpin their ability to use this learning in various business environments. The development of competence in this field will lead to better service delivery and company longevity.

The qualification recognises that the knowledge and application of cash & credit selling practice is a business imperative, necessary for the success of any organisation in the W&R environment. This Certificate is thus designed to enable individuals to develop the theoretical competencies and the practical skills to operate effectively in this environment. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Learners accessing this qualification should be competent in:
  • Communication at NQF level 2
  • Mathematical literacy at NQF level 2.

    Recognition of Prior Learning (RPL):

    This qualification can be achieved wholly or in part through the Recognition of Prior Learning and the qualification may be granted to learners who have acquired the skills and knowledge without attending formal courses providing they can demonstrate competence in the outcomes of the individual unit standards as required by the Fundamental, Core and Elective areas stipulated in the qualification and by the exit level outcomes.

    An RPL process may also be used to credit learners with unit standards in which they have developed the necessary competency as a result of workplace and experiential learning.

    RPL may also be used by learners, who are not in possession of a GETC or equivalent qualification, to gain access to the qualification.

    Learners submitting themselves for RPL should be thoroughly briefed prior to the assessment, and will be required to submit a Portfolio of Evidence in the prescribed format to be assessed for formal recognition. While this is primarily a workplace-based qualification, evidence from other areas of endeavour may be introduced if pertinent to any of the exit level outcomes. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    In this Qualification the credits are allocated as follows:

    Fundamental: 36 credits (27%)
    Core: 57 credits (44%)
    Elective: 38 credits (29%) 

    EXIT LEVEL OUTCOMES 
    Qualifying learners will be able to:

    1. Fundamental

    1.1 Communicate orally and in writing with clients and colleagues in a W&R environment.
    1.2 Utilise mathematical and numeracy skills in a W&R environment.

    2. Core

    2.1 Implement Point of Sale transactions and procedures.
    (Range: Point of Sale (POS) refers to the place where transactions are processed and includes equipment used to process a transaction.)
    2.2 Deal with customers in a W&R outlet.
    2.3 Administer credit accounts.

    3. Elective

    3.1 Promote and market W&R products and services.
    3.2 Important workplace procedures of a general nature are implemented.
    (Range: Procedures outside the ambit of the learner, such as fire-fighting, hostage negotiation, bomb disposal, equipment repair and apprehension of shoplifters are not included.)
    3.3 Monitor and minimise customer credit risk and defaulting debtors.
    3.4 Utilise appropriate electronic equipment in a W&R outlet. 

    ASSOCIATED ASSESSMENT CRITERIA 
    1. Fundamental

    1.1
  • Audience and context needs can be accommodated in oral communications.
  • Information from texts is interpreted and used.
  • Text is written for a range of communicative contexts.
  • Instructions and information are followed, utilised or shared in a W&R outlet.

    1.2
  • Simple forms of complex numbers are identified and utilised.
  • Life and work related problems are investigated using data and probabilities.
  • Financial aspects of personal and business issues are investigated and monitored using mathematics.
  • Related mathematical and/or numeracy problems are solved using a wide range of patterns and transformation of functions.
  • Mathematical calculations related to a W&R environment are solved.

    2. Core

    2.1
  • Payments at a Point of Sales are processed.
  • The organisation's deposits and floats are administered and controlled.
  • Day-end cashing up procedures are completed.
  • Activities related to a Point of Sales station are performed.

    2.2
  • Products and services are sold to customers in a W&R outlet.
  • Customer queries/complaints are resolved.
  • Customer service and satisfaction levels are maintained.

    2.3
  • A credit facility is offered.
  • A customer's account is maintained.
  • Documents relating to client accounts are maintained and administered.
  • Client responsibility related to credit accounts is explained.

    3. Elective

    3.1
  • Instructions relating to promotions are implemented.
  • Merchandise is displayed visually in a W&R environment.
  • Suggestions regarding the promotion and marketing of W&R products and services are generated.

    3.2
  • Maintenance of office equipment is monitored and controlled.
  • Shrinkage prevention procedures in the workplace are understood and implemented.
  • Health, safety and security is maintained within the internal environment.
  • Information notices relating to office equipment, shrinkage, health, safety and security are read, understood and followed.

    3.3
  • Defaulting customer accounts are minimised.
  • The repayment ability and credit risk of potential clients are calculated and assessed respectively.
  • Errors related to customer credit accounts are resolved and rectified.

    3.4
  • Computer equipment is operated in a W&R setting.
  • Procedures related to equipment malfunction or error are understood and followed.

    Integrated Assessment:

    Integrated assessment at this level will evaluate the learner's ability to combine actions and ideas across a range of activities and knowledge areas. The integrated assessment must specifically assess the learner's ability to:
  • Demonstrate competence by means of the practical application of the embedded knowledge in a manner that meets the required performance standards required;
  • Illustrate a clear understanding of the concepts, theory and principles that underpin the practical action taken.

    The assessment will require assessment methods, which take evidence generated during on-the job activities into account. Because assessment practices must be open, transparent, fair, valid and reliable; ensuring that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the qualification.

    A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working or will work. Where it is not possible to assess the learner in the workplace simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.

    The term 'integrated assessment' implies that theoretical and practical components should be assessed together. Whenever possible the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated and, during integrated assessment, the assessor should make use of a range of formative and summative assessment tools and methods. Combinations of practical, applied, and foundational competencies should be assessed. Assessment should further ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated in an integrated way.

    Assessors must assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience as the assessment process is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA. 

  • INTERNATIONAL COMPARABILITY 
    This Qualification has been benchmarked against international practice in Wholesale and Retail. However, it needs to be recognised that this Qualifications is explicitly placed within the South African context.

    The following list of qualifications relates to the National Certificate: Wholesale and Retail Sales Practice.
  • National Certificate in Retail (NQF0994) - New Zealand
  • C & G Level 2 NVQ in Sales (Q1051447) - UK
  • Certificate III in Retail Operations (WRR 30202) - Australia
  • Certificate III in Sales (12583SA) - Australia

    Although a search was done for retail qualifications in Namibia, Zimbabwe and Nigeria, no results were found. 

  • ARTICULATION OPTIONS 
    This Qualification will articulate vertically with all other qualifications registered within the envisioned learning pathway (currently NQF Levels 2-5). Possibilities for vertical articulation outside of the Wholesale and Retail environment include (for example):
  • Certificate: General Administration (ID 21043)
  • Certificate: Credit Control (ID 20404)

    Possibilities for horizontal articulation outside of the Wholesale and Retail environment include (for example):
  • Certificate: Basic Administration (ID 20356)
  • Certificate: Retailing (ID 22956)
  • National Certificate: Food Services (ID 22315) 

  • MODERATION OPTIONS 
  • Anyone assessing a learner, or moderating the assessment of a learner, against this qualification must be registered as an assessor/moderator with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this qualification must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the policies and guidelines for assessment and moderation of that ETQA, in terms of agreements reached around assessment and moderation between various ETQAs (including professional bodies), and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at all exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards as well as the integrated competence described in the exit level outcomes of the qualification.
  • Anyone wishing to be assessed against this qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    For an applicant to register as an assessor or moderator of this qualification the applicant needs:
  • To be declared competent in all the outcomes of the National Assessor Unit Standards or National Moderator Unit Standards, whichever is appropriate;
  • To be in possession of a relevant Qualification (Higher than NQF level 3). 

  • NOTES 
    This qualification has been replaced by qualification 63409, which is "National Certificate: Wholesale and Retail Operations", Level 3, 120 credits. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  114895  Define the core concepts of the wholesale and retail environment  Level 2  NQF Level 02  10 
    Core  114907  Display merchandise visually in a Wholesale and Retail outlet  Level 3  NQF Level 03  15 
    Core  114896  Receive stock  Level 3  NQF Level 03  12 
    Core  114911  Resolve customer queries / complaints  Level 3  NQF Level 03 
    Core  114900  Sell products to customers in a Wholesale and Retail outlet  Level 3  NQF Level 03  12 
    Fundamental  9302  Access information in order to respond to client enquiries in a financial services environment  Level 3  NQF Level 03 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03 
    Fundamental  9303  Communicate verbally with clients in a financial environment  Level 3  NQF Level 03 
    Fundamental  9010  Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations  Level 3  NQF Level 03 
    Fundamental  9013  Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 3  NQF Level 03 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  9012  Investigate life and work related problems using data and probabilities  Level 3  NQF Level 03 
    Fundamental  7456  Use mathematics to investigate and monitor the financial aspects of personal, business and national issues  Level 3  NQF Level 03 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03 
    Elective  114891  Count stock for a stock-take  Level 2  NQF Level 02 
    Elective  114904  Implement promotional instructions  Level 2  NQF Level 02 
    Elective  114912  Maintain a safe and secure wholesale and retail environment  Level 2  NQF Level 02  10 
    Elective  12751  Maintain and administer documents relating to client accounts  Level 2  NQF Level 02 
    Elective  114899  Maintain the customer's account  Level 2  NQF Level 02 
    Elective  114906  Mark merchandise and maintain displays  Level 2  NQF Level 02  10 
    Elective  114919  Offer a credit facility  Level 2  NQF Level 02 
    Elective  114902  Operate a computer in a Wholesale/Retail outlet  Level 2  NQF Level 02 
    Elective  114893  Pack customer purchases at point of sales  Level 2  NQF Level 02 
    Elective  114894  Process payment at a Point of Sales (POS)  Level 2  NQF Level 02  10 
    Elective  114889  Record transactions  Level 2  NQF Level 02 
    Elective  114909  Administer and control the organisation's deposits and floats  Level 3  NQF Level 03 
    Elective  114905  Administer day-end cashing up procedures  Level 3  NQF Level 03 
    Elective  13419  Calculate the repayment ability and assess the credit risk of potential clients  Level 3  NQF Level 03 
    Elective  114901  Control customer repairs and credits  Level 3  NQF Level 03 
    Elective  114892  Dispatch stock  Level 3  NQF Level 03  10 
    Elective  9849  Maintain health, safety and security within the internal environment  Level 3  NQF Level 03 
    Elective  114898  Minimise defaulting customer accounts  Level 3  NQF Level 03 
    Elective  13931  Monitor and control the maintenance of office equipment  Level 3  NQF Level 03 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
    When qualifications are replaced, some of their learning programmes are moved to being recorded against the replacement qualifications. If a learning programme appears to be missing from here, please check the replacement.
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. Amadwala Trading 623 
    2. Amadwala Trading 648 CC 
    3. Edcon Pty Ltd 
    4. Edutel Wholesale & Retail Academy 
    5. MLB Trade CC 
    6. Open Learning Group (Pty) Ltd 
    7. Open Learning Trading Pty Ltd 
    8. Owl Business Training (Pty) Ltd 
    9. Waltons Stationery Co Pty Ltd (CT) 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.