SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

National Certificate: Hiring Services and Support 
SAQA QUAL ID QUALIFICATION TITLE
48887  National Certificate: Hiring Services and Support 
ORIGINATOR
SGB Hiring Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
SERVICES - Services Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
National Certificate  Field 11 - Services  Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  123  Level 3  NQF Level 03  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 10105/14  2015-07-01  2018-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
The National Certificate: Hiring Support Services has been designed as an entry level Qualification in the field of Hiring Services. It is the first step in a series of Qualifications that is linked to career pathing within the hiring industry.

This Qualification will mean that in future those people involved in the Hiring Services Industry will have the necessary knowledge, skills and attitudes to operate professionally. It will also open a career path for people within Hiring Services who will have improved career opportunities as a result of their increased knowledge of the Hiring Industry, their ability to implement the policies and carry out the procedures required of people in their field of work. This they will be able to achieve with only periodic assistance and supervision.

Learners working towards this National Certificate: Hiring Support Services will find that the acquisition of competence in the Unit Standards, which makes up the Qualification, will add value to their job performance. This Qualification is intended to enhance the provision of entry-level service within the Hiring Support Services Industry. It also enables the learner to use competencies, which will contribute towards the growth of the business and the industry.
It will provide the broad knowledge, skills and values needed in the Hiring Support Services Industry and will facilitate access to, mobility and progression within, education and training and to progress along a learning path for learners who:
  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
  • Have worked in the Hiring Support Services Industry for many years, but have no formal Qualification in the Hiring business.
  • Wish to extend their range of skills and knowledge of the industry so that they can become competent workers in the Hiring Support Services Industry.

    The National Certificate in Hiring Support Services will also provide the learners with the building blocks for the learning required for the FET Certificate: Hiring Operations at NQF level 4.


    Rationale for the Qualification

    This Qualification will assist learners to contribute meaningfully to the support services required in a hiring enterprise together with self organisational skills and knowledge. This Qualification will result in the development of people with skills and knowledge required to be successful in 'Hiring Support Services' and provide a learning pathway in the 'Hiring' services industry. The Qualification will equip the learner with additional knowledge and skills which they would be able to apply in a variety of industries.

    The National Certificate: Hiring Support Services was developed to assist in creating appropriate learning opportunities, which will contribute towards a safe, effective work place that will benefit the industry at large and open up diverse learning pathways.

    The stakeholders involved in the economic activity of Hiring Support Services identified the following learning areas that comprise this Qualification:
  • Appliance and equipment hire
  • Car and truck hire
  • Plant and crane hire (with operator)
  • Construction or demolition equipment hire (with and without operator)
  • Machinery and equipment hire (with and without operator)
  • Small tools hire
  • Video hire
  • Commodity hire (video, cell phone, etc.)
  • Garment and clothing hire
  • Event hire
  • Technical hire

    This entry level Qualification will ensure an understanding of the 'Hiring Service Industry' and its application in the South African context.

    The Qualification at Level 3 is a building block that can be developed further and will lead to a more defined Hiring Support Services learning path at more complex NQF levels.

    It also focuses on the skills, knowledge, values and attitude required to ensure further progression. The intention is:
  • To promote the development of knowledge, skills and values that are required in the Hiring Support Services Industry.
  • To realise the potential of people.
  • To provide opportunities for people to move up the value chain.

    The Unit Standards contained in this Qualification cover areas of learning that ensure that learners are able to absorb tasks starting with simple activities and becoming more complex as they gain experience and confidence.

    The industry's need for clear directives, and market related skills in career advancement will be met in this Qualification. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The following is the learning assumed to be in place for the learners accessing this Qualification:
  • Communication at NQF level 2.
  • Mathematical Literacy at NQF level 2.
  • Computer Literacy at NQF level 2, which includes the ability to use a personal computer.


    Recognition of prior learning

    The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible, if the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this Qualification. Recognition of Prior Learning will be done by means of Integrated Assessment as mentioned in the previous paragraph.

    This Recognition of Prior Learning may allow:
  • For accelerated access to further learning.
  • Gaining of credits towards a qualification.

    All recognition of Prior Learning is subject to quality assurance by the relevant accredited Education and Training, Quality Assurance Body and is conducted by a registered assessor. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The qualification is made up of a combination of learning outcomes from Fundamental, Core and Elective components, totalling 123 credits (minimum).
  • Fundamental: 36 credits (33%)
  • Core: 64 credits (52%)
  • Elective: Minimum 23 credits (15%)

    Total: 123 credits (minimum)


    Motivation for number of credits assigned to fundamental, core and elective

    Fundamental Credits

    At level 3, SAQA stipulates the minimum number of credits allocated to Communication Studies and Languages and Physical, Computer Mathematical and Life Sciences; should total 36 credits however the SGB felt that the additional fundamental unit standards chosen will add value to the Qualification as a whole.

    Core

    64 credits have been allocated to the Core Unit Standards. This is to ensure that the Qualification has a strong Hiring Services focus.

    The Core Unit Standards offer a broad contextual understanding and will enable the learners to gain an all round picture of the Hiring Services Industry.

    Electives

    A minimum of 19 credits must be selected by the learner from the Elective Unit Standards. There are a total of 20 credits for the Elective area. They also allow for progression to the next level of learning. 

  • EXIT LEVEL OUTCOMES 
    1. Communicate verbally and in writing using a variety of formats with a range of stakeholders and role-players in the Hiring Services Industry.

    2. Explain and use the basics of mathematics in both personal and business situations.

    3. Apply and carry out general office administration in a hiring business including the processing of payments and stock control.

    4. Situate the theory and practice of Hiring Services in a range of relevant contexts.

    5. Work with the customers and clients of the business and ensure that customer satisfaction levels are maintained within the Hiring Service Industry.

    6. Demonstrate the use of products and provide instructions and information regarding the products and their uses.

    7. Demonstrate an understanding of the transporting of the hire items, equipment and machinery to various locations.

    8. Demonstrate an understanding of the Vehicle Hire Industry.

    9. Apply safety and security procedures in the working environment.

    10. Demonstrate an understanding of the Event Hiring Industry.

    11. Demonstrate an understanding of the Commodity and Garment Hire Industry. 

    ASSOCIATED ASSESSMENT CRITERIA 
    1.
  • Audience needs and expectations are accommodated in both written and verbal communication.
  • Language and texts are used to interpret and write communications in all contexts

    2.
  • Mathematics is explained and used in both personal and business contexts.

    3.
  • General office administration duties are carried out according to organisational requirements.
  • Payment points are operated and the payments are processed.
  • Stock is controlled and located in accordance with standard operating procedures.

    4.
  • Team functions and principles are implemented to maintain team work.
  • Basic business principles are applied to grow the business.
  • All safety, health and housekeeping practices are implemented to ensure compliance.
  • Own time is managed to ensure work is completed on time.

    5.
  • Client and customer needs are identified and a relevant hire service is provided.
  • Sales support structures are used to gain maximum customer satisfaction.

    6.
  • All the requirements of preparing the hire item for use by the customers and clients are explained and applied.
  • Hire contracts are administered and controlled in accordance with organisational requirements.

    7.
  • Stock and hire items are received and dispatched in accordance with standard operating procedures.

    8.
  • Car hire customers are advised about local information.
  • Basic safety checks are performed on hire vehicles to ensure customer safety.
  • Hired vehicles are prepared and delivered to the hiring customers.

    9.
  • Safety and security practices are applied in the working environment according to company procedures.
  • Safe working practices are applied according to legislative requirements.

    10.
  • Events are built up and broken down according to company procedures.
  • Event stock items are monitored and controlled according to company standards.

    11.
  • Customers' needs are identified and met using selling techniques.
  • Promotions are implemented and monitored according to company standards.


    Integrated Assessment

    Learning, teaching and assessment are inextricably linked. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the Unit Standards should be integrated.

    Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Hiring contexts wherever possible.

    The term 'Integrated Assessment' implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.

    Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credits for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.

    Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge. 

  • INTERNATIONAL COMPARABILITY 
    Benchmarking was done by comparison to Unit Standards/Outcomes of learning against:
  • New Zealand Qualifications Authority - Unit Standards
  • Provide snow-sport equipment for hire - Level 2 - 3 Credits
  • Complete customer hire purchase applications - Level 2 - 2 Credits
  • Hire and manage stock of car chains - Level 2 - 2 Credits
  • Hire, fit and maintain car chains - Level 2 - 3 credits

    American Rental Association - Courses

    The courses offered by the above association did not have credits or levels for comparison purposes. However, the contents were used for benchmarking purposes. The courses are:
  • Certified Event Rental Professional
  • Ware washing
  • Linen Processing
  • Tenting
  • Table Top Design
  • Warehouse Management ]
  • Delivery Procedures / Process / Operations

    A direct comparison of the title, specific outcomes, assessment criteria and embedded knowledge was undertaken with each, unit standard and the best practice points were highlighted and incorporated into each Unit Standard. However, where points were incorporated these were written in a South African context and at a level appropriate to South Africa.

    Because of the difference in levels across the different countries, difficulty was found in making actual direct comparisons, level to level and unit standard to unit standard. 

  • ARTICULATION OPTIONS 
    This Qualification lends itself to both vertical and horizontal articulation possibilities. These possibilities ensure both mobility and progression for the learner. The learning areas outlined in the Rationale for the Qualification indicate the articulation possibilities.

    Horizontal articulation possibilities lie with other NQF level 3 Qualifications and Unit Standards in the Learning areas of:
  • National Certificate: Procurement, Logistics and Supply Chain Management - NQF Level 3 -NLRD 20246
  • National Certificate: Generic Business Administration Services - NQF Level 3
  • National Certificate: Generic Management - NQF level 3


    Vertical progression can be achieved by embarking on the study of related NQF Level 4 Qualifications:
  • National Certificate: Hiring Operations - NQF Level 4
  • National Certificate: Tourism: Car Rental - NQF Level 4 - NLRD 17492 

  • MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this Qualification must register as an assessor with the relevant Education and Training Quality Assurance (ETQA) Body.
  • Any institution offering learning that will enable the achievement of this Qualification must be accredited as a provider with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the ETQA's policies and guidelines for assessment and moderation; in terms of agreements reached around assessment and moderation between ETQA's (including professional bodies); and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at exit points of the qualification, unless ETQA policies specify otherwise. Moderation should encompass achievement of the competence described in the Qualification. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors should keep the following general principles in mind when designing and conducting assessment:
  • Focus the initial assessment activities on gathering evidence in terms of the main outcomes expressed in the titles of the unit standards to ensure assessment is integrated rather than fragmented. The aim is to declare the person competent against the qualification purpose. Where assessment across titles or at title level is unmanageable, then focus assessments around each specific outcome, or groups of specific outcomes. Take special note of the need for integrated assessment.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show that the learner is able to perform in the real situation.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    In the case of Unit Standards 9844 and 259917 (Identify customers and generate selling opportunities), learners will receive credits for the completion of ONE of these unit standards, NOT both. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  8015  Executing general office administration  Level 2  NQF Level 02 
    Core  14341  Keep informed about current affairs related to one`s own industry  Level 2  NQF Level 02 
    Core  8420  Operate in a team  Level 2  NQF Level 02 
    Core  14348  Process incoming and outgoing telephone calls  Level 2  NQF Level 02 
    Core  115862  Administer the hire contract  Level 3  NQF Level 03 
    Core  8000  Apply basic business principles  Level 3  NQF Level 03 
    Core  115872  Demonstrate an understanding of and apply security measures and maintain work area  Level 3  NQF Level 03 
    Core  115880  Interact with customer to provide a complete hire service  Level 3  NQF Level 03 
    Core  115878  Load and deliver stock  Level 3  NQF Level 03 
    Core  8016  Maintaining occupational health, safety and general housekeeping  Level 3  NQF Level 03 
    Core  13918  Manage time and the work process in a business environment  Level 3  NQF Level 03 
    Core  7820  Operate a payment point and process payments  Level 3  NQF Level 03 
    Core  115858  Receive and store new stock for hire  Level 3  NQF Level 03 
    Core  115861  Receive and store returned hired stock  Level 3  NQF Level 03 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03 
    Fundamental  9010  Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations  Level 3  NQF Level 03 
    Fundamental  9013  Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 3  NQF Level 03 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  9012  Investigate life and work related problems using data and probabilities  Level 3  NQF Level 03 
    Fundamental  8973  Use language and communication in occupational learning programmes  Level 3  NQF Level 03 
    Fundamental  7456  Use mathematics to investigate and monitor the financial aspects of personal, business and national issues  Level 3  NQF Level 03 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03 
    Elective  14359  Behave in a professional manner in a business environment  Level 2  NQF Level 02 
    Elective  8494  Demonstrate an understanding of HIV/AIDS and its implications  Level 2  NQF Level 02 
    Elective  116565  Inform customers about tourist and travel information  Level 2  NQF Level 02 
    Elective  123262  Load general freight  Level 2  NQF Level 02 
    Elective  9875  Perform basic safety checks to ensure general vehicle safety  Level 2  NQF Level 02 
    Elective  115873  Clean and maintain stock  Level 3  NQF Level 03 
    Elective  10973  Convey general freight  Level 3  NQF Level 03 
    Elective  115860  Demonstrate an understanding of product and / or service details and information  Level 3  NQF Level 03 
    Elective  115863  Demonstrate an understanding of the preparation of the item for hire  Level 3  NQF Level 03 
    Elective  115856  Follow and adhere to a code of conduct  Level 3  NQF Level 03 
    Elective  115831  Foster and maintain customer service levels and relations  Level 3  NQF Level 03 
    Elective  115879  Implement promotions for hire products or services  Level 3  NQF Level 03 
    Elective  115876  Monitor, control and co-ordinate the flow of stock  Level 3  NQF Level 03 
    Elective  115848  Perform build up and breakdown functions  Level 3  NQF Level 03 
    Elective  9851  Prepare and execute vehicle delivery to the customer  Level 3  NQF Level 03 
    Elective  259917  Identify customers and generate selling opportunities  Level 4  NQF Level 04 
    Elective  9844  Identify customers and generate selling opportunities  Level 4  NQF Level 04 
    Elective  242811  Prioritise time and work for self and team  Level 4  NQF Level 04 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.