|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|Further Education and Training Certificate: Social Security Administration|
|SAQA QUAL ID||QUALIFICATION TITLE|
|48960||Further Education and Training Certificate: Social Security Administration|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|HW SETA - Health and Welfare Sector Education and Training Authority||OQSF - Occupational Qualifications Sub-framework|
|Further Ed and Training Cert||Field 03 - Business, Commerce and Management Studies||Public Administration|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||140||Level 4||NQF Level 04||Regular-Unit Stds Based|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification does not replace any other qualification and is not replaced by any other qualification.
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
|This Qualification is for any individual who is or wishes to be involved in the Administration function within the Social Security sector.
The Core Component of the Qualification offers the learner knowledge and skills in Ethics within the Social Security context, the application of the legislative framework in the administration of Social Security, the application of Public Sector Policies and Procedures, the administration of beneficiary enquiries, the processing of beneficiary applications and the utilization of systems in administering Social Security. The Qualification through its Elective Component enables the learner to specialize in areas of Social Security such as Ethics, Supervision and Policy and Sector Awareness.
It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5, or the National Certificate in Public Administration: Level 5, and any future related Social Security Administration Qualifications at NQF Level 5 that may be generated at a future date.
Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Social Security Administration within the public sector. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as operational competencies required within the public sector. It will provide the broad knowledge, skills and values needed in the Social Security Administration field for the public sector and will facilitate access to, and mobility and progression within, education and training.
Qualifying learners could follow a career in:
The FETC in Social Security Administration: NQF Level 4 is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration within the Social Security Sector. Social Security Administration is an essential field of learning with the Social Security Sector. This means that there is an on-going need for skilled Administrative people to carry out these functions in the public sector. There is also a need to develop career paths in this field so as to offer people involved in Social Security Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities.
The FETC in Social Security Administration: Level 4 is a specialised Qualification which offers Administrative knowledge and skills to learners who:
The skills, knowledge, values and attitudes reflected in the Qualification are building blocks that will be developed further in Level 5. The intention is:
The FETC in Social Security Administration: Level 4 should produce knowledgeable, multi-skilled workers who are able to contribute to improved productivity and efficiency within the public sector. It should provide the means for current workers to receive recognition of prior learning, to upgrade their skills and achieve a nationally recognised qualification. It should also assist new entrants to the public sector.
It will ensure that the quality of education and training in Social Security Administration is enhanced and of a world-class standard.
The FETC in Social Security Administration at NQF Level 4 allows the learner to work towards a nationally recognised qualification. The qualification will allow both those in formal education and those already employed in organisations in the Administration field of learning in any business sector access to a Qualification that can be used as a benchmark to gauge their competence against local and international standards.
The FETC Certificate in Social Security Administration builds on the knowledge and skills already obtained in the Level 3 Certificate in Business Administration.
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|Learners accessing this Qualification should be competent in:
Recognition of Prior Learning
The structure of this Unit Standard based Qualification makes the Recognition of Prior Learning possible. Learner and Assessor will jointly decide on methods to determine prior learning and competence in the knowledge, skills, values and attitudes implicit in the Qualification and the associated Unit Standards. Recognition of Prior Learning will be done by means of an Integrated Assessment as mentioned.
This Recognition of Prior Learning may allow for:
All recognition of Prior Learning is subject to quality assurance by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
|RECOGNISE PREVIOUS LEARNING?|
|The Qualification consists of a Fundamental, a Core and an Elective Component.
To be awarded the Qualification, learners are required to obtain a minimum of 140 credits as detailed below.
The Fundamental Component consists of Unit Standards in:
It is compulsory therefore for learners to do Communication in two different South African languages, one at Level 4 and the other at Level 3.
All Unit Standards in the Fundamental Component are compulsory.
|EXIT LEVEL OUTCOMES|
|On achieving this Qualification, the learner will:
1. Work knowledgably in the social security context.
2. Handle applications and enquiries from Beneficiaries according to departmental policy.
3. Utilise Social Security Administration System to process, store, retrieve and distribute data.
4. Monitor and Supervise Social Security Administration.
5. Communicate effectively with internal and external clients in at least two languages.
6. Use mathematics correctly in work and personal situations.
In particular, assessors should check that the learner can demonstrate an ability to consider a range of options and make decisions about the knowledge and skills demonstrated above so that the best option is chosen.
|ASSOCIATED ASSESSMENT CRITERIA|
Because assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever, an integrated assessment approach is incorporated into the Qualification.
Learning, teaching and assessment are inextricably lined. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the unit standards should be integrated.
Assessment of the communication, language, literacy and numeracy should be conducted in conjunction with other aspects and should use authentic Social Security Administration contexts wherever possible.
A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques should be used to provide a context appropriate to the assessment.
The term 'Integrated Assessment' implies that theoretical and practical components should be assessed together. During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflective competencies.
Assessors and moderators should make use of a range of formative and summative assessment methods. Assessors should assess and give credit for the evidence of learning that has already been acquired through formal, informal and non-formal learning and work experience.
Assessment should ensure that all specific outcomes, embedded knowledge and critical cross-field outcomes are evaluated. The assessment of the critical cross-field outcomes should be integrated with the assessment of specific outcomes and embedded knowledge.
|Benchmarking was done by comparison to Unit Standards/Outcomes of learning against the Standards for Social Security Administration in:
A search of the qualifications and standards available from the above bodies revealed whilst there were many standards relating to Social Welfare and the activities related thereto, there was nothing that was specifically for the Administration of Social Security or even Welfare. The closest qualification, in comparing our Social Welfare processes, is found in New Zealand, but even here, only Social Welfare specific standards are listed.
There are standards on policy frameworks and the application thereof, but even here, they are prescriptive to the New Zealand scenario. This does, however, reiterate our need to be more prescriptive in our standards on policy framework and public sector legislation and its application to specific public sector tasks.
The abovementioned websites were explored to ascertain what standards have been developed in the Public Sector, Administration, Public Sector Administration and Social Security/Welfare. Obviously we could draw some parallels with Generic Administration unit standards, but we have already drawn parallels with international Generic Administration unit standards in formulating our South African Generic Administration Qualifications, and these were reviewed throughout the process of putting together the Social Security Administration Qualification.
|This Qualification articulates horizontally with the following Qualifications:
Vertical articulation is possible with the following Qualifications:
Anyone wishing to be assessed against this Qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA.
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|For an applicant to register as an assessor, the applicant needs:
|As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.|
|ID||UNIT STANDARD TITLE||PRE-2009 NQF LEVEL||NQF LEVEL||CREDITS|
|Core||113967||Apply public sector policies and procedures to achieve administration objectives||Level 3||NQF Level 03||12|
|Core||113955||Apply the Batho Pele principles to own work role and context||Level 3||NQF Level 03||4|
|Core||113956||Demonstrate knowledge of and apply the Public Sector Code of Conduct in own work roles and context||Level 3||NQF Level 03||4|
|Core||110021||Achieve personal effectiveness in business environment||Level 4||NQF Level 04||6|
|Core||116251||Administer beneficiary enquiries||Level 4||NQF Level 04||8|
|Core||116247||Demonstrate an understanding of a social security work context||Level 4||NQF Level 04||8|
|Core||113960||Demonstrate and apply knowledge of the ethical standards in the Public Sector||Level 4||NQF Level 04||4|
|Core||13940||Demonstrate knowledge and application of ethical conduct in a business environment||Level 4||NQF Level 04||4|
|Core||7791||Display cultural awareness in dealing with customers and colleagues||Level 4||NQF Level 04||4|
|Core||116250||Gather and verify application information||Level 4||NQF Level 04||8|
|Core||116252||Monitor social security administration and provide support services in the administration of beneficiary payments||Level 4||NQF Level 04||4|
|Core||116248||Utilise social security administration system to process, store, retrieve and distribute data||Level 4||NQF Level 04||5|
|Fundamental||8968||Accommodate audience and context needs in oral communication||Level 3||NQF Level 03||5|
|Fundamental||8972||Interpret a variety of literary texts||Level 3||NQF Level 03||5|
|Fundamental||8969||Interpret and use information from texts||Level 3||NQF Level 03||5|
|Fundamental||8970||Write texts for a range of communicative contexts||Level 3||NQF Level 03||5|
|Fundamental||9015||Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems||Level 4||NQF Level 04||6|
|Fundamental||8974||Engage in sustained oral communication and evaluate spoken texts||Level 4||NQF Level 04||5|
|Fundamental||12417||Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities||Level 4||NQF Level 04||4|
|Fundamental||8975||Read analyse and respond to a variety of texts||Level 4||NQF Level 04||5|
|Fundamental||7468||Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues||Level 4||NQF Level 04||6|
|Fundamental||12153||Use the writing process to compose texts required in the business environment||Level 4||NQF Level 04||5|
|Fundamental||8976||Write for a wide range of contexts||Level 4||NQF Level 04||5|
|Elective||14665||Interpret current affairs related to a specific business sector||Level 3||NQF Level 03||10|
|Elective||110026||Describe and assist in the control of fraud in an office environment||Level 4||NQF Level 04||4|
|Elective||10026||Identify expertise and resources||Level 4||NQF Level 04||3|
|Elective||110009||Manage administration records||Level 4||NQF Level 04||4|
|Elective||109999||Manage service providers in a selected organisation||Level 4||NQF Level 04||5|
|Elective||116249||Supervise social security administration||Level 4||NQF Level 04||8|
|Elective||15234||Apply efficient time management to the work of a department/division/section||Level 5||Level TBA: Pre-2009 was L5||4|
|Elective||14525||Present an informed argument on a current issue in a business sector||Level 5||Level TBA: Pre-2009 was L5||5|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
|1.||DEE& DUU TRAINING INSTITUTE|