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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Further Education and Training Certificate: Business Systems Operations: End User (ERP) 
SAQA QUAL ID QUALIFICATION TITLE
49176  Further Education and Training Certificate: Business Systems Operations: End User (ERP) 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
SERVICES - Services Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Further Ed and Training Cert  Field 03 - Business, Commerce and Management Studies  Generic Management 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  122  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 06120/18  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
The purpose of this qualification is to enable workplace users to improve their Enterprise Resource Planning (ERP) proficiency, increase their confidence as a user of the ERP software, document their proficiency in using ERP systems, and raise their employability by gaining an NQF Qualification.

The qualifying learner will:
  • Understand the strategic importance of ERP systems to their business
  • Understand the high level business process within an organisation
  • Be aware of governance and control issues within business systems
  • Understand change management principles
  • Understand all relevant ERP concepts and terms
  • Effectively navigate the graphical user interface of their ERP solutions
  • Have an up-to-date understanding of ERP systems and available functions
  • Be able to make full and efficient use of personalisation options
  • Use the online help environment to answer questions about the ERP solution
  • Effectively use output and job management tools
  • Execute reports with ease and speed
  • Be able to apply the concept of business transactions, including the interdependence of different transactions within a business organisation
  • Be able to provide feedback on the operation of an ERP solution from an end-user perspective
  • Be able to demonstrate the capacity to troubleshoot as an end-user in an ERP system

    This Certificate may be acquired in the traditional way by formal study at an accredited ERP institution, as well as in the work place through a Learnership.

    This learning supports the objectives of the NQF through increased portability and articulation of learning and career path progression. By concentrating on the link between theory and practice, the quality of education and training as well as the personal development of the learner will be elevated.

    Rationale

    User preparation is essential for a successful ERP implementation or upgrade. Companies that overlook this critical factor are more likely to see their projects run over time and over budget. To ensure success, company employees need the knowledge, skills and confidence to use the software and associated tools to their best advantage. To ensure success, ERP training must be extended beyond the implementation or upgrade period, so as to ensure the same ongoing training and support for the system users.

    Presently, many of the employees in a typical ERP customer company buy into the software solution in different ways, depending on the number of solution components deployed. As a rule, the largest group consists of employees whose processes and role are actually implemented in the solution. Their view of the solution is determined by their role and task as well as the processes mapped out in the information flow. Such employees include buyers, personnel administrators, MRP controllers, and service specialists. Since the emphasis here is on the job, they are trained to do, rather than on information technology, this large target group frequently receives no special ERP training, but is taught "on the job" during implementation - and then only if there is sufficient time. Later when the system has gone live, users are generally left to sort out problems by a process of trial and error or by asking around, unless a helpdesk has been set up.

    This is where this Certificate applies. The intent is to transfer the collective experience of ERP consultants in training and assessment to the heterogeneous target group of end users. In spite of their differences, what they share is the need to understand requirements analysis, education, and assessment as a holistic cyclical process, which should not end once a certificate has been obtained.
    For the individuals involved, the Certificate becomes a vital part of their professional portfolio and an important milestone in their career. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification should be competent in:
  • Communication at NQF Level 3.
  • Mathematical literacy at NQF Level 3.
  • End User Computing at NQF Level 3.

    Recognition of prior learning (RPL):

    This qualification can be achieved wholly or in part through the Recognition of Prior Learning and the qualification may be granted to learners who have acquired the skills and knowledge without attending formal courses, providing they can demonstrate competence in the outcomes of the individual unit standards as required by the Fundamental, Core and Elective areas stipulated in the qualification and by the exit level outcomes.

    An RPL process may also be used to credit learners with unit standards in which they have developed the necessary competency as a result of workplace and experiential learning.

    Learners submitting themselves for RPL should be thoroughly briefed prior to the assessment, and will be required to submit a Portfolio of Evidence in the prescribed format to be assessed for formal recognition. While this is primarily a workplace-based qualification, evidence from other areas of endeavour may be introduced if pertinent to any of the exit level outcomes.

    The approach taken to RPL in this qualification reflects the objectives of the NQF in that it will allow access to qualifications for a large section of previously disadvantaged persons who were marginalised from mainstream education and training. RPL will also provide access for the youth and unemployed to embark on learning and career path progression. However RPL is perhaps more relevant to provide recognition of experience acquired over many years in the workplace for those already employed. RPL will allow these persons to accumulate credits for experiential learning gained. In this way, as a result of RPL, each of these groups of individuals will be able to receive portable, nationally recognised formal qualifications. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The Qualification consists of a Fundamental, a Core and an Elective Component.

    To be awarded the Qualification, learners are required to obtain a minimum of 122 credits as detailed below.

    Fundamental Component:

    The Fundamental Component consists of Unit Standards in:
  • Mathematical Literacy at Level 4 to the value of 16 credits.
  • Communication at Level 4 in a First South African Language to the value of 20 credits.
  • Communication in a Second South African Language at Level 3 to the value of 20 credits.

    It is compulsory therefore for learners to do Communication in two different South African languages, one at Level 4 and the other at Level 3.

    All Unit Standards in the Fundamental Component are compulsory.

    Core Component:
  • The Core Component consists of Unit Standards to the value of 55 credits all of which are compulsory.

    Elective Component:
  • The Elective Component of this Qualification consists of a number of Unit Standards from which the learners are required to choose a combination totalling a minimum of 11 credits. 

  • EXIT LEVEL OUTCOMES 
    1. Apply a sound knowledge of communication to interactions in the business environment in at least two languages.
    2. Apply mathematical literacy in personal and business contexts.
    3. Demonstrate an understanding of Business Systems and their role within an organisation.
    4. Demonstrate a broad understanding of Business Processes within an organisation.
    5. Utilise an ERP system correctly and effectively at an operational level.
    6. Process transactions effectively on an ERP system.

    Critical Cross-Field Outcomes:

    The various constituent parts of the qualification, namely Business Systems, Business Process, ERP Usage and Contextual Change Management, as well as the Fundamental and Elective Components, present numerous opportunities to develop each of the Critical Cross-Field Outcomes. It is anticipated that accredited service providers will readily be able to do so.

    It is apparent that the following Critical Outcomes will easily be developed as an intrinsic part of any learning programme:

    1. The nature of the Exit Level Outcomes and Associated Assessment Criteria is such that creative problem-solving is explicitly required.

    2. Team and group work are a functional necessity and the Associated Assessment Criteria specify this.

    3. The same considerations as in (2) apply to the capacity of the individual learner in "managing and organising him/herself and his/her activities responsibly and effectively".

    4. In participating in defining a solution to the Business Process and Change Management problems at hand, each learner is required to "collect, analyse, organise and critically evaluate information".

    5. Communicating effectively is explicitly part of the requirements built into the Fundamental Component of the qualification.

    6. In ERP development within an organisational setting, a systemic approach is encouraged throughout.

    More detail will be provided within each Unit Standard of how the Critical Outcomes need to be emphasised. 

    ASSOCIATED ASSESSMENT CRITERIA 
    1.
  • Oral communication in a business environment is professional and appropriate to the context.
  • Information presented in a variety of forms is used and interpreted correctly.
  • Written work produced in the business environment is presented using appropriate language, tone and genre.

    2.
  • Mathematical calculations and formulae are applied correctly in work and business contexts.
  • Everyday problems are solved using mathematical process where appropriate.

    3.
  • Different business systems are described in terms of their individual functionality and interdependance within an organisation.
  • The role of business systems in relation to the business strategy and objectives is understood and clearly articulated.
  • The overall concept of an ERP Solution is understood in an organisational context.
  • The role of end-users in the implementation of an business system is understood and can be clearly communicated to others in the workplace.
  • Meaningful contributions are made during the various phases of implementing a business system.

    4.
  • Inputs made during business process definition sessions are meaningful and reflect a broad understanding of the business process being discussed.
  • Recommendations for the improvement of a business process within a specific area or department are presented to appropriate individuals or groups.
  • High level business processes within an organisation are described using appropriate visual presentation methods.
  • Governance and control issues, specific to the organisation, which affect business systems operations are understood and clearly articulated.

    5.
  • Feedback on the operation of an ERP Solution is meaningful and constructive and is provided using the appropriate communication channels
  • The key perfomance indicators of an ERP transaction are clearly understood and applied when using an ERP system
  • Basic problems arising from using an ERP system are solved using trouble-shooting principles and techniques
  • The correct communication channels are used when communicating issues arising from an ERP system.

    6.
  • Effective navigation is performed within an ERP system or module.
  • Transactions within an ERP system are executed correctly, accurately and timeously.
  • The impact of an ERP system on an organisation is understood and described using practical examples.

    Integrated Assessment:

    The qualification and its associated assessment criteria have been designed so that assessment is fully integrated with the learning. The learner must, in an authentic setting:
  • Demonstrate competence by means of the practical application of the embedded knowledge in a manner that meets the required performance standards.
  • Illustrate a clear understanding of the concepts, theory and principles that underpin the practical action taken.

    The emphasis throughout the qualification should be on continuous, formative assessment. Much of this is achieved in "sites of application" and involves a range of assessment tools, which will include a degree of self and peer assessment. Assessor and learner should jointly plan a number of appropriate summative assessments at specific times, throughout the learning process.

    As a result of a range of ongoing assessment approaches in terms of testing and evaluating the fundamental, practical and reflexive competence of the learner, a skills matrix should be produced. This will clearly indicate not only the knowledge gaps and skills deficits of the individual, but also highlight the learner's strengths and weaknesses related to the other elements of applied competence, namely:
  • Information processing and the power of analysis.
  • Problem solving and a decision making capacity.
  • Communication skills.

    The assessment process should be is capable of being applied to RPL, subject to the rules and criteria of the relevant ETQA. 

  • INTERNATIONAL COMPARABILITY 
    The purpose of this International Comparability study is to facilitate the development of a meaningful learning path and its associated curriculum incorporating both theoretical and practical vocational skills which will ensure compatibility, comparability and compliance with existing international Qualification specifications and regulations.

    This FETC Qualification was compared with a variety of internationally equivalent Qualifications from a range of countries. It must be noted that the majority of training available for Business Systems Operations (ERP) is internet based learning. So a combination of learning styles and institutions was used in the comparison.

    ERP Training Qualifications and courses referred to were:

    International:

    SAP Global:
    Course title: Integrated Business Processes:
  • Overview of enterprise resource planning (ERP) based on SAP R/3 Enterprise.
  • SAP NetWeaver as the technical platform of mySAP ERP.
  • Integrated logistics scenarios.
  • Integration of Financials.
  • Cross-company planning scenarios.
  • Supporting Product Life-cycle Management processes.
  • Supporting business processes using Human Capital Management.
  • Quick and effective use of information.

    The above course does not compare favourably with this Qualification as it focuses very predominantly on a specific software process (SAP). It must be noted that the headings have a similarity to some of our Unit Standards, but are pitched at a higher level that level 4.

    Academic Tutorials:
    Course Title: Enterprise Resource Planning (ERP):
  • ERP Introduction.
  • ERP Facts.
  • ERP Advantages.
  • ERP Understanding the Return on Investment of ERP.
  • ERP with CRM.
  • ERP Solutions.
  • ERP Application Tools.
  • ERP Building Blocks.
  • ERP Planning.
  • ERP Implementing.

    The above course quite compatible with the South African one as it is almost an introduction to ERP and gives learners an overview of ERP.

    ERP Self Training.com:
    Course Title: SAP FI/CO Certification Training:
  • Business processes in financial accounting.
  • Business processes in management accounting.
  • Accounting customising fundamentals; 1; 2.
  • Financial closing.
  • New general ledger in SAP ERP.
  • Migration to the new general ledger.
  • Travel management.
  • Analytics and reporting in financial accounting.
  • Asset accounting.
  • Cost centre accounting.
  • Profitability analysis.
  • Profit centre.

    The above course is an on-line course and has some simarlarities with the Level 4 ERP Qualification. However the above course focuses predominantly on only the finacial aspects of an ERP system

    England:

    PHS Management Training:
    Course Title: ERP - Cost or Benefit:
  • The bottom line.
  • ERP evolution.
  • ERP - Where are we now.
  • The reasons for failure.
  • Project management.
  • ERP project objectives.
  • Use of the tools.
  • Systems.
  • Implementing ERP.
  • Project team.
  • Future processes.
  • ERP pilots.
  • Managing ERP.

    The course offered by PHS Management Training is very compatible with ours as it seems to be pitched at a similar level and has very comparable subject matter. The one difference is that it does tend to focus only on the cost benefit of an ERP solution.

    Business Performance Improvement Consultancy:
    Course Title: Master Production Scheduling (MPS):
    Overview:
  • Business excellence fundamentals.
  • ERP software selection and implementation.
  • Material requirements planning.
    Specialist:
  • Sales and operations planning.
  • Sales demand management and master scheduling.
  • Bills of material and design issues.
  • Lean manufacturing and world class manufacturing.
  • Capacity requirements planning.
  • Purchasing.
  • Performance measures.
  • Distributor¿s course.

    The Master Production scheduling course is not very compatible with the South African Level 4 Qualification as it is firstly pegged at a much higher level and the it is very specific in its contents (Production scheduling).

    India:

    DNS e-Business Consultancy:
    Course Title: Practical ERP Training:
    Level 1: (1 month):
  • Purchase.
  • Bill of material.
  • Sales.
  • Inventory.
  • Sub-contractor-out.
  • ERP concepts.
  • ERP features.
  • Why ERP.
  • ISO 9000.
  • QC integration.
    Level 2: (1month):
  • Production.
  • |Costing.
  • Accounts and excise.
  • Supply chain management.
  • Remote log-in using internet.
  • BRP.
  • E-manufacturing.
  • TCO.
    Level 3 (1 month):
  • Project management (on any one module).
  • End-to-end business cycle.
  • Conference Room Pilot run.

    The Indian course does not seem very compatible with the South African Level 4 Qualification as it too is pegged at a higher level of ERP professional. There are some sections which may be compatible as they are very hands on (outcomes based).

    USA and Europe (Chicago/Belgium):

    The Association for Operations Management:
    Course Title: Introduction to Enterprise Resource Planning (ERP):
  • Introduction to ERP and benefits of implementation.
  • Developing a business case.
  • Business process alignment.
  • The value chain process.
  • Technology and international considerations.
  • Change management and ERP implementation.
  • Implementing ERP.
  • Expanding on ERP.

    The above course is not very compatible as it is aimed at determining whether an organisation is ready for ERP implementation and to build evidence towards this, whereas the South African Qualification is more for people using an ERP system.

    University of Missouri:
    Course Title: Graduate Certificate Training Programme in ERP:
  • Enterprise resourse planning design systems and implementations.
  • Supply chain management systems.
  • Strategic enterprise management systems.
  • Enterprise resource planning systems and integration.

    The above course is not compatible as it is pitched at post graduate level and ours is at Level 4.

    Australia:

    Edith Cowan University:
    Course Title: Graduate Certificate Programme in ERP:
  • Introduction to ERP systems.
  • Business process integration.
  • Database.

    The above course is not compatible as it is pitched at post graduate level and ours is at Level 4.

    New Zealand:

    University of Auckland:
    Course Title: ERP Certificate:
  • Is ERP the right approach?
  • Defining requirements and selecting software.
  • Preparing the business case.
  • Project management.
  • The implementation process - paths and pitfalls.
  • The system is in - now what?

    The course offered by University of Auckland, New Zealand is very compatible with the South African one, as it seems to be pitched at a similar level and has very comparable subject matter. It also focuses on the actual implementation of an ERP system.

    Conclusion:

    The Further Education and Training Certificate: Business Systems Operations: End-user (ERP) , Level 4 does not in all cases compare directly to the training and development offered internationally by other countries included in this comparison. The major differences between international practice and the contents of this Qualification relate to two areas: the first is that the international courses are very Brand/Software specific and secondly they are pitched at a higher level and do not cater for entry level into this sector.

    This qualification does however meet the needs of the Business System Operations at level 4 and those learners who have to implement and apply the competencies in the work place and it is evident that this Qualification would apply to most countries that require a `generic¿ qualification. It must be noted that the international courses do not offer any `fundamental¿ learning in terms of Maths and Communication. 

  • ARTICULATION OPTIONS 
    This qualification articulates horizontally with the following qualifications:
  • ID 61595: FETC: Business Administration Services, NQF Level 4.
  • ID 57712: FETC: Generic Management, NQF Level 3.
  • ID 66169: FETC: Payroll Administration Services, NQF Level 4.
  • ID 48883: FETC: Small Business Advising (Information Support), NQF Level 4.
  • ID 60652: Professional Qualification: Management and Administration, NQF Level 4.

    It articulates vertically with the following qualifications:
  • ID 48874: National Certificate: Business Consulting Practice (Enterprise Resource Planning), NQF Level 5.
  • ID 49075: National Certificate: Organisational Transformation and Change Management, NQF Level 5.
  • ID 49076: National Diploma: Organisational Transformation and Change Management, NQF Level 5.
  • ID 74149: National Certificate: Supply Chain Management, NQF Level 5. 

  • MODERATION OPTIONS 
  • Anyone assessing a learner, or moderating the assessment of a learner, against this qualification must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable the achievement of this qualification must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessment and moderation of assessment will be overseen by the relevant ETQA according to the policies and guidelines for assessment and moderation of that ETQA, in terms of agreements reached around assessment and moderation between various ETQAs (including professional bodies), and in terms of the moderation guideline detailed immediately below.
  • Moderation must include both internal and external moderation of assessments at all exit points of the qualification, unless ETQA policies specify otherwise. Moderation should also encompass achievement of the competence described both in individual unit standards as well as the integrated competence described in the exit level outcomes of the qualification.

    Anyone wishing to be assessed against this qualification may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    The options as listed above provide the opportunity to ensure that assessment and moderation can be transparent, affordable, valid, reliable and non-discriminatory. Iteration of the process and continued review and maintenance of this qualification will ensure development of the NQF and this framework in particular. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
  • A minimum of two years of practical, relevant occupational experience.
  • Proven competency in all the outcomes of the appropriate Unit Standards as stipulated by SAQA.
  • A qualification in ERP, Administration or Management at NQF level 5 or above. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  117707  Apply an understanding of the operational components of an Enterprise Resource Planning (ERP) system  Level 4  NQF Level 04 
    Core  117706  Apply the principles of business transactions within an ERP system  Level 4  NQF Level 04 
    Core  117709  Demonstrate an understanding of high level business processes within an organisation  Level 4  NQF Level 04 
    Core  117729  Describe different business systems and their interdependence within an organisation  Level 4  NQF Level 04 
    Core  117730  Describe the alignment of the business system to the business strategy and objectives  Level 4  NQF Level 04 
    Core  117718  Navigate and execute transactions within modules of an ERP Solution  Level 4  NQF Level 04  12 
    Core  117710  Participate in business process definition and continuous improvement  Level 4  NQF Level 04 
    Core  117714  Provide feedback from an end-user perspective on the operation of an ERP solution  Level 4  NQF Level 04 
    Core  117711  Understand the overall concept of an ERP solution  Level 4  NQF Level 04 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  8973  Use language and communication in occupational learning programmes  Level 3  NQF Level 03 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 
    Fundamental  8975  Read analyse and respond to a variety of texts  Level 4  NQF Level 04 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
    Fundamental  8979  Use language and communication in occupational learning programmes  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  8976  Write for a wide range of contexts  Level 4  NQF Level 04 
    Elective  117715  Apply the Key Performance Indicators (KPI) of ERP transactions to end-user tasks  Level 4  NQF Level 04 
    Elective  117494  Comply to legal requirements in business  Level 4  NQF Level 04 
    Elective  15227  Conduct skills development administration in an organisation  Level 4  NQF Level 04 
    Elective  254595  Control the flow of information in a business unit  Level 4  NQF Level 04 
    Elective  117719  Define the role of the end-user during the life-cycle of the business solution  Level 4  NQF Level 04 
    Elective  117716  Demonstrate an understanding of the impact of an ERP system in an organisation  Level 4  NQF Level 04 
    Elective  117708  Describe governance and control issues within business systems operations  Level 4  NQF Level 04 
    Elective  110003  Develop administrative procedures in a selected organisation  Level 4  NQF Level 04 
    Elective  114877  Formulate and implement an action plan to improve productivity within an organisational unit  Level 4  NQF Level 04 
    Elective  110009  Manage administration records  Level 4  NQF Level 04 
    Elective  244105  Participate in a task team in a process environment  Level 4  NQF Level 04 
    Elective  242811  Prioritise time and work for self and team  Level 4  NQF Level 04 
    Elective  242817  Solve problems, make decisions and implement solutions  Level 4  NQF Level 04 
    Elective  117712  Troubleshoot an ERP system as an end-user  Level 4  NQF Level 04 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. HR MATTERS PTYLTD 
    2. KNOWLEDGE QUEST PTY LTD 
    3. MZINGELI TRADING AND SKILLS DEVELOPMENT 
    4. NIMICO PTY LTD 
    5. THE SMARTPRO CONSULTING PTY LTD 



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