SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Further Education and Training Certificate: Social Housing Supervision 
SAQA QUAL ID QUALIFICATION TITLE
49197  Further Education and Training Certificate: Social Housing Supervision 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
PSETA - Public Service Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Further Ed and Training Cert  Field 11 - Services  Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  146  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 10105/14  2015-07-01  2018-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
This is an entry-level qualification for any individual who is, or wishes to be, involved in the field of social housing practices. The individual may have had no previous exposure to this field or may have been practising within the field, but without formal recognition.

In particular, this qualification is intended for persons who have first-line responsibilities towards residents of social housing projects, such as social housing supervisors.

Holders of this qualification will be able to:
  • Interpret the basic principles of social housing within the context of a specific social housing organisation
  • Assist at a first line level in the business administration elements of social housing
  • Manage the social dynamics resident communication within a social housing project
  • Co-ordinate first line maintenance of a social housing property
  • Apply basic management principles and skills in a social housing context
  • Assist in maintaining the financial sustainability of a social housing organisation.

    Rationale for the qualification:

    Through the Bill of Rights enshrined in Chapter 2 of the Constitution of the Republic of South Africa, 1996, every citizen of South Africa has in terms of Article 26(1) the right to have access to adequate housing. Furthermore, Article 26(2) of the Constitution requires that " . . . the state must take reasonable legislative and other measures, within its available resources, to achieve the progressive realisation of this right."

    Since its inauguration in 1994, the South African government has launched a series of housing delivery programmes, based on the Housing Act (Act 107 0f 1997), to meet its obligations in terms of Article 26(2) of the Constitution. One of these, the Social Housing Programme, makes provision for the establishment of independent organisations (such as social housing institutions or social housing co-operatives) to be responsible for the development and management of subsidised social housing projects.

    This qualification supports the objectives of the National Qualifications Framework in that it gives learners access at entry level to a series of qualifications for social housing practitioners working at the coalface to provide affordable housing to low and middle income groups. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that people starting to learn towards this qualification hold a General Education and Training Certificate or equivalent.

    Recognition of prior learning:

    This qualification can be achieved wholly or in part through recognition of prior learning in terms of the defined exit level outcomes and/or individual unit standards.

    Evidence can be presented in various ways, including international and/or previous local qualifications, products, reports, testimonials mentioning functions performed, work records, portfolios, videos of practice and performance records.

    All such evidence will be judged in accordance with the general principles of assessment described above and the requirements for integrated assessment. 

    RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The Qualification consists of a Fundamental, a Core and an Elective Component.

    To be awarded the Qualification, learners are required to obtain a minimum of 146 credits as detailed below.

    Fundamental Component:

    The Fundamental Component consists of Unit Standards in:
  • Mathematical Literacy at NQF Level 4 to the value of 16 credits.
  • Communication at NQF Level 4 in a First South African Language to the value of 20 credits.
  • Communication in a Second South African Language at NQF Level 3 to the value of 20 credits.

    It is compulsory therefore for learners to do Communication in two different South African languages, one at NQF Level 4 and the other at NQF Level 3.

    All Unit Standards in the Fundamental Component are compulsory.

    Core Component:
  • The Core Component consists of Unit Standards to the value of 78 credits all of which are compulsory.

    Elective Component:
  • The Elective Component consists of Unit Standards to the value of 94 credits. Learners are to choose Unit Standards to the minimum of 12 credits. 

  • EXIT LEVEL OUTCOMES 
    1. Communicate in a variety of ways in a social housing context.
    2. Use mathematics in real life and social housing contexts.
    3. Apply basic social housing principles to the supervision of social housing property.
    4. Assist at a first line level in the business administration elements of social housing.
    5. Manage the social dynamics and resident communication within a social housing project.
    6. Coordinate first line maintenance of a social housing property.
    7. Apply basic management principles and skills in a social housing context.
    8. Assist in maintaining the financial sustainability of a social housing institution.

    Critical cross-field outcomes:

    This qualification addresses the following critical cross-field outcomes, as detailed in the associated unit standards:
  • Identifying and solving problems in which responses indicate that responsible decisions using critical and creative thinking have been made.
  • Working effectively with others as a member of a team, group, organisation or community.
  • Organising and managing oneself and one's activities responsibly and effectively.
  • Collecting, analysing, organising and critically evaluating information.
  • Communicating effectively using visual, mathematical and/or language skills in the modes of oral/written persuasion.
  • Using science and technology effectively and critically, showing responsibility towards the environment and health of others.
  • Demonstrating and understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation.

    Learning programmes directed towards this qualification will also contribute to the full personal development of each learner and the social and economic development of the society at large, by making individuals aware of the importance of:
  • Reflecting on and exploring a variety of strategies to learn more effectively.
  • Participating as responsible citizens in the life of local, national and global communities.
  • Being culturally and aesthetically sensitive across a range of social contexts.
  • Exploring education and career opportunities; and developing entrepreneurial opportunities. 

  • ASSOCIATED ASSESSMENT CRITERIA 
    1.
  • Unit standards 12154, 12155, 8975 and 8976 are linked to unit standard "Apply inter-personal skills to support resident communication and promote social housing" (117745) to be assessed in a social housing context.

    2.
  • Unit standards 7447, 7448, 7450, 7451 and 7469 are assessed in real life and social housing contexts.

    3.
  • The documented evidence provided for unit standard 117726 is reviewed.
  • The ability to integrate the competencies acquired in the above unit standards is demonstrated in a case study.

    4.
  • The evidence provided for unit standards 117751 and 117722 is sufficient.

    5.
  • The documented evidence provided for unit standards 117745, 117754 and 117726 is reviewed.
  • The ability to integrate the competencies acquired in the above unit standards is demonstrated in a case study

    6.
  • The evidence provided for unit standards 117723 is sufficient.

    7.
  • Basic principles of quality management are applied across the range of operational tasks associated with housing supervision.
  • Basic principles of project management are applied across the range of operational tasks associated with housing supervision.

    8.
  • The ability to apply in an integrated way across a range of operational activities the understanding that customer satisfaction is fundamental to reducing financial risk is demonstrated.

    Range of activities refers to unit standards 10144, 10387, 13941, 117745, 117754, 117726 and 117735.

    Integrated assessment:

    Assessment should be in accordance with the following general and specific principles:
  • The initial assessment activities should focus on gathering evidence in terms of the main outcomes expressed in the titles of the unit standards to ensure assessment is integrated rather than fragmented. Where assessment at title level is unmanageable, then the assessment can focus on each specific outcome, or groups of specific outcomes. Take special note of the need for integrated assessment.
  • Evidence must be gathered across the entire range specified in each unit standard, as applicable. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to prove that the candidate is able to perform in the real situation.
  • All assessments should be conducted in accordance with the following universally accepted principles of assessment:
    > Use appropriate, fair and manageable methods that are integrated into real work-related or learning situations;
    > Judge evidence on the basis of its validity, currency, authenticity and sufficiency; and
    > Ensure assessment processes are systematic, open and consistent. 

  • INTERNATIONAL COMPARABILITY 
  • Social housing qualifications in several countries were examined to obtain benchmarks for this proposed qualification's level, scope and learning outcomes:
  • Canada, Holland, Sweden and Norway were included in the research because their active social housing movements are engaged in useful exchanges with South Africa. However, no comparable qualifications could be found in any of these countries.
  • Although New Zealand has an NQF very similar to South Africa, nothing on social housing supervision could be found.
  • Australia and the UK yielded comparable qualifications to the qualification proposed here.
    > Australia: Certificate III in Social Housing (CHC30702) of the National Australian Training Authority
    > United Kingdom: Level 3 Certificate in Housing and Level 3 National Certificate in Tenant Participation and Neighbourhood Renewal of the Chartered Institute of Housing.
  • Although the differences in levels across countries make direct comparisons difficult sometimes, the above Australian and UK qualifications provide enough benchmarks to confirm that the qualification proposed here is in line with comparable international qualifications. 

  • ARTICULATION OPTIONS 
    This proposed Certificate in Social Housing Supervision would prepare learners to enter learning programmes leading to either the proposed Certificate in Social Housing Property Development or the proposed Certificate Social Housing Property Management, and would as well provide articulation possibilities with qualifications in the sub-field of Office Administration, Project Management and Real Estate. 

    MODERATION OPTIONS 
  • Providers offering learning towards this qualification or the component unit standards must be accredited by the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to moderation principles and the agreed ETQA procedures. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Assessors must be registered in terms of the requirements of SAQA and the relevant ETQA. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    N/A 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  117745  Apply inter-personal skills to support resident communication and promote social housing  Level 4  NQF Level 04 
    Core  13941  Apply the budget function in a business unit  Level 4  NQF Level 04 
    Core  117751  Conduct resident entry and exit procedures in a social housing context  Level 4  NQF Level 04 
    Core  13835  Contribute to project initiation, scope definition and scope change control  Level 4  NQF Level 04 
    Core  117726  Demonstrate knowledge of and explain social housing concepts, principles and processes  Level 4  NQF Level 04 
    Core  13944  Describe the relationship of junior management to the general management function  Level 4  NQF Level 04 
    Core  10144  Identify, suggest and implement corrective actions to improve quality  Level 4  NQF Level 04 
    Core  117158  Investigate ways of managing financial risk in own lives  Level 4  NQF Level 04 
    Core  117723  Manage first line maintenance in a social housing institution  Level 4  NQF Level 04  12 
    Core  117754  Monitor and deal with resident and visitor behaviour in a social housing context  Level 4  NQF Level 04  12 
    Core  117722  Support payment management in a social housing context  Level 4  NQF Level 04 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03 
    Fundamental  8972  Interpret a variety of literary texts  Level 3  NQF Level 03 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03 
    Fundamental  12154  Apply comprehension skills to engage oral texts in a business environment  Level 4  NQF Level 04 
    Fundamental  12155  Apply comprehension skills to engage written texts in a business environment  Level 4  NQF Level 04 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  12153  Use the writing process to compose texts required in the business environment  Level 4  NQF Level 04 
    Elective  123432  Demonstrate awareness of the foundations of human rights and democracy in South Africa  Level 2  NQF Level 02 
    Elective  13914  Conduct a formal meeting  Level 3  NQF Level 03 
    Elective  123436  Facilitate community participation in democratic processes and structures  Level 3  NQF Level 03 
    Elective  10150  Provide assistance in implementing and assuring project work is conducted in accordance with the project quality plan  Level 3  NQF Level 03 
    Elective  123431  Select mechanisms to redress areas of concern in human rights and democracy  Level 3  NQF Level 03 
    Elective  110053  Conduct a basic community needs assessment  Level 4  NQF Level 04  12 
    Elective  110057  Conduct a self-evaluation of own progress and development  Level 4  NQF Level 04 
    Elective  11506  Conduct evacuations and emergency drills  Level 4  NQF Level 04  15 
    Elective  10020  Demonstrate an understanding of the competitive environment  Level 4  NQF Level 04 
    Elective  14667  Describe and apply the management functions of an organization  Level 4  NQF Level 04  10 
    Elective  10142  Fulfill procurement activities and supervise procurement administration  Level 4  NQF Level 04 
    Elective  15059  Identify and co-ordinate facilities management opportunities  Level 4  NQF Level 04 
    Elective  10131  Identify, organise and co-ordinate project life cycle phases for control purposes  Level 4  NQF Level 04 
    Elective  10139  Implement project administration processes according to requirements  Level 4  NQF Level 04 
    Elective  117735  Manage access control in a social housing project  Level 4  NQF Level 04 
    Elective  9243  Monitor occupational health and safety  Level 4  NQF Level 04 
    Elective  10135  Work as a project team member  Level 4  NQF Level 04 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.