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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION: 

Further Education and Training Certificate: Retail Insurance 
SAQA QUAL ID QUALIFICATION TITLE
66609  Further Education and Training Certificate: Retail Insurance 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
The individual Primary or Delegated Quality Assurance Functionary for each Learning Programme recorded against this qualification is shown in the table at the end of this report.  SFAP - Sub-framework Assignment Pending 
QUALIFICATION TYPE FIELD SUBFIELD
Further Ed and Training Cert  Field 03 - Business, Commerce and Management Studies  Finance, Economics and Accounting 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  140  Level 4  NQF Level 04  Regular-Unit Stds Based 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Reregistered  SAQA 10105/14  2015-07-01  2018-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:

The purpose of the Qualification is to build knowledge and skill required for licensing with the insurance. It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently as individuals in the South African community and to respond to the challenges of the economic environment and changing world of work as a result of regulation in Financial Services industry. It should add value to the qualifying learner in terms of enrichment of the person, status and recognition.

The Qualification covers Long-Term and Short-Term insurance related learning. It introduces a fundamental understanding of the key terms, rules, concepts and principles of insurance that will enable learners to be informed workers in the Retail Insurance industry. It provides a balanced learning experience that allows flexible access to life long learning, higher education and to productive employment. It provides an opportunity for learners to learn and apply academic skills in relation to the workplace and will allow for multi-skilling. The focus is on basic information gathering, analysis, evaluation, presentation and the ability to apply knowledge of the sub-field to solve common problems within given a familiar context. The knowledge and skills learnt towards the Qualification should make learners who sell insurance policies in the Retail Sector more informed, efficient and cost effective workers who meet the Fit and Proper Qualification requirements. This should result, in more effective and efficient service to the consumer and should make the industry more competitive and compliant in the global market.

Qualifying learners are capable of:
  • Carrying out basic research, information gathering and analysis.
  • Interpreting current affairs and their influence on insurance.
  • Managing personal finances and risk in a work environment.
  • Operating a computer for business purposes.
  • Understanding the nature and scope of Short Term insurance.
  • Understanding the nature and scope of Long-Term insurance.
  • Applying knowledge of legislation, ethics and compliance in a Retail Insurance environment.
  • Applying skills of customer care to build a professional relationship with a client.

    It is anticipated that the Unit Standards that make up this Qualification may be included in Qualifications for other sectors which have reached an agreement with the Financial Services Board that allows for an industry Qualification with Financial Services electives.

    Rationale for the qualification:

    The FETC: Retail Insurance is designed to meet the needs of learners who earn commission from the sale of insurance or financial service products, but do not necessarily work in the insurance sector. Learners may be employed in a variety of positions in retail outlets across a number of different industries. The Financial Advisory and Intermediary Services Act (FAIS) (Act 37 of 2002) imposes licensing requirements in terms of the Fit and Proper determination of the Financial Services Board (FSB). Learners who offer combinations of Long-Term and Short-Term insurance as subsidiary products or services are construed to be giving financial advice. They are therefore required to be licensed with the Financial Services Board.

    The FETC: Retail Insurance is a generic Qualification that combines aspects of Long-Term and Short-Term insurance for niche markets. It allows the individual to work towards a nationally recognised Financial Services Qualification that combines features of Long and Short Term insurance. It is flexible enough to accommodate both learners in formal education and learners who already arrange Insurance within a selected industry. The intention is to promote the development of knowledge and skills that is required in Retail Insurance for licensing purposes.

    Learners at this level do work that requires fundamental knowledge of appropriate legislation and the most important areas of the insurance within a business context. They require a range of skills and the ability to apply essential methods and procedures within the limits of their authority. The work roles are in retail outlets and include, but are not limited to:
  • Travel agents.
  • Telemarketing.
  • Finance and Insurance Managers in motor dealers.
  • Salesman who insure packaged goods.
  • Agents who insure household goods in transit.
  • Sales people in furniture and electrical appliances.
  • Credit card insurance.
  • Employees in retail outlets that run accounts, in-store cards or debtors books and who sell debt protection insurance.
  • Estate Agents who offer credit life cover and life cover for owners of bonds and rentals.
  • Aviation management agents and people who recommend insurance or give advice.
  • Managing Agents who advise on insurance for Sectional Title Schemes.

    The FETC: Retail Insurance should produce knowledgeable, multi-skilled workers who are FAIS compliant and are able to contribute to improved productivity and efficiency within the Retail Insurance sub-sector. It should provide the means for learners to receive recognition of prior learning, to upgrade their skills and achieve a nationally recognised Qualification. It should also assist learners who move into positions where they give financial advice but are not necessarily employed by Financial Services institutions. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication and Mathematical Literacy at NQF Level 3 and the Level 2 Unit Standard, Investigate credit in own circumstances (NLRD 10715).

    Access to the qualification:

    There is open access to this Qualification bearing in mind the Learning Assumed to be in Place, detailed below.

    Recognition of prior learning:
  • The FETC: Retail Insurance allows open access. Provision has been made for prior learning to be recognised if a learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this Qualification. Application for Recognition of Prior Learning (RPL) should be made to a relevant accredited ETQA.
  • Credit towards a Unit Standard is subject to quality assurance by a relevant accredited ETQA and is conducted by a workplace assessor.
  • This Qualification can be obtained in part or in whole through Recognition of Prior Learning.
  • RPL will be done using a range of assessment tools and techniques that have been jointly decided upon by the learner and the assessor.
  • The same principles that apply to assessment of the Qualification and its associated Unit Standards apply to RPL. 

  • RECOGNISE PREVIOUS LEARNING? 

    QUALIFICATION RULES 
    The Qualification consists of a Fundamental, a Core and an Elective Component.

    To be awarded the Qualification, learners are required to obtain a minimum of 140 credits as detailed below.

    Fundamental Component:

    The Fundamental Component consists of Unit Standards in:
  • Mathematical Literacy at NQF Level 4 to the value of 16 credits.
  • Communication at NQF Level 4 in a First South African Language to the value of 20 credits.
  • Communication in a Second South African Language at NQF Level 3 to the value of 20 credits.
  • Financial Literacy at NQF Level 4 to the value of 12 credits.

    It is compulsory therefore for learners to do Communication in two different South African languages, one at NQF Level 4 and the other at NQF Level 3.

    For the purpose of this Qualification twelve credits are also required for Financial Literacy at Level 4. Although this is not a SAQA requirement, it is consistent with the philosophy that has been used in all Insurance and Investment Qualifications, as the Financial Services industry believes that if learners are to function in a field that manages people's money, they should be able to manage their own finances.

    All Unit Standards in the Fundamental Component are compulsory.

    Core Component:
  • The Core Component consists of Unit Standards to the value of 58 credits all of which are compulsory.

    Elective Component:

    The Elective Component consists of Unit Standards to the value of 192 credits. Learners are to choose Unit Standards to the minimum of 14 credits.

    Electives selected should relate directly to the type of insurance specific to a learner's work role. This is to ensure that the Qualification is fit for purpose and meets the Financial Services Board's requirements for licensing.

    The Electives cover the following areas:
  • General Insurance Industry knowledge.
  • Motor Insurance.
  • Transportation Insurance.
  • Computer Literacy.
  • Telesales.
  • Legislation.
  • Personal Development.
  • Management.

    Unit Standards for Trustees of Retirement Funds and Medical Schemes, including fiduciary duties may be included as learners could be elected to such positions and need to know what these positions entail. Trustee training has been identified as a national necessity by the Department of Finance and the Financial Services Board.

    Unit Standards from Life Skills that serve as a means of personal development may also be included as Electives. 

  • EXIT LEVEL OUTCOMES 
    The focus of The FETC: Retail Insurance is on fundamental knowledge of insurance and an ability to apply appropriate processes and procedures to solve problems in a familiar context, to adjust applications when required and to motivate the change. Learners are required to apply literacy and numeracy skills to different Retail Insurance contexts. They are expected to gather, analyse and evaluate information from a range of sources and to present and communicate information reliably and accurately verbally and in writing.

    Learners should have the capacity to take responsibility for their own learning within a supervised environment and should be able to evaluate their own performance and address their shortcomings.

    The Exit Level Outcomes and their Associated Assessment Criteria are the following, which means that the learner will be able to:

    1. Carry out basic research tasks and apply literacy and numeracy skills to analyse, interpret and evaluate information from a range of sources related to Retail Insurance.

    2. Manage personal finances and risk.

    3. Apply knowledge of legislation, ethics, compliance and organisational protocols in the Retail Insurance environment.

    4. Apply knowledge of Short and Long-Term insurance in a retail environment.

    5. Apply the skills of customer care to project a professional image and build a relationship with a client.

    Exit Level Outcomes for the Critical Cross-Field Outcomes:

    The learner can demonstrate ability to:
  • Identify and solve problems in which responses show that responsible decisions using critical thinking have been made in a Retail environment.
  • Work effectively with others as a member of a team, group, organisation or community. It is anticipated that learners will be part of a sales team within a Retail organisation and will therefore work with customers and co-workers.
  • Organise and manage oneself and one's activities responsibly and effectively in that it is expected that the learner will be responsible for his/her own learning and for organising his/her own work allocated tasks responsibly in the work environment. Work output is in line with an agreed mandate, relevant service agreements and an organisation's customer service standards within a Retail Insurance environment. The learner is required to complete research assignments timeously and to apply knowledge of different aspects of insurance.
  • Collect, organise and critically evaluate information. These competencies are built into the assessment criteria in many of the Unit Standards and the learner is required to do research projects and analyse information from the media.
  • Communicate effectively using visual, mathematics and language skills in the modes of oral and/or written presentations. These competencies are an integral part of all the Unit Standards and are built into the assessment criteria.
  • Use science and technology effectively in that the learner is expected to access information from electronic media and use a computerised data base.
  • Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation in that references are made wherever applicable to the learners' part in the big picture and to issues of compliance.

    In addition this Qualification contributes to the full personal development of each learner and the social and economic development of the society at large, by making it the underlying intention of any programme of learning to make the individual aware of the importance of:
  • Being culturally and aesthetically sensitive across a range of social contexts in dealing with diverse people in the workplace including customers, co-workers and people who are surveyed or interviewed.
  • Participating as a responsible citizen in the life of local, national and global communities by accepting responsibility for own financial wellness and income tax.

    Exit points for learners who do not complete a Qualification:
  • Learners will be credited with Unit Standards in which they have proved competence.
  • Learners who complete individual Unit Standards but do not complete this Qualification retain their credits. However, should the substance of the Unit Standards change, the validity of the credit towards the Qualification may be reviewed.
  • Learners who change their provider or learning site before completing the Qualification may transfer their credits to the new learning site.
  • An official, original NLRD record of learning is required as proof of learning before the learner is officially transferred to the new learning site. 

  • ASSOCIATED ASSESSMENT CRITERIA 
    1.
  • Current events and developments that could impact on Short-Term Insurance are analysed and discussed and a personal point of view is offered in the discussion indicating ability to anticipate or predict future trends.
  • Knowledge learnt in various Unit Standards and current events as they occur are integrated with a developing understanding of the Retail Insurance environment in general and a selected sector in particular, so that knowledge of the industry is applied in authentic situations.
  • Information is gathered, analysed, summarised, interpreted from a range of sources and presented reliably and accurately. Positions taken are motivated and substantiated.

    2.
  • The basic principles and different forms of individual income tax are explained with reference to an individual's liability and duty to pay tax.
  • Basic financial statements are analysed and used to make a personal financial decision.
  • Financial risk in own life is analysed and ways to reduce own financial risk are investigated for different types of risk.
  • Work related risk in own life is analysed and ways of managing the positive and negative risk are proposed for a specific work situation.

    3.
  • The concept of ethics is explained with reference to an organisations code of conduct and an individual's personal and property rights.
  • Knowledge of legislation is applied to Retail Insurance.
  • Risks associated with non-compliance that could result in liability are identified within the context of Retail Insurance.
  • Knowledge of personality styles and emotional intelligence are applied to customer service.
  • The know your client requirements in FAIS and FICA are explained with reference to interactions with a client and record keeping.

    4.
  • The differences between Short and Long-Term insurance are explained with reference to the role of each in the Retail environment.

    5.
  • Communication is adapted to the needs and personality style of a specific client.
  • Information is accessed electronically in order to respond to customer needs.
  • Own time management and performance are critically evaluated in with a view to improved client service.

    Integrated assessment:

    Assessment practices must be fair, transparent, valid and reliable and should ensure that no learner is disadvantaged. Learners who wish to be assessed against the competencies in the Qualification and/or associated Unit Standards should direct enquiries to the relevant ETQA.

    The focus of assessment must be on the assessment of the learning outcomes rather than learning outputs. The Specific Outcomes guide the learning and training process towards the outcomes on a continuous basis. The purpose is to determine whether the outcomes have been attained. Situations should present a wide range of options. Applications should require significant choices from a wide range of procedures and in a number of contexts.

    Learning, teaching and assessment are inextricably linked. Where appropriate, assessment of knowledge, skills, attitudes and values indicated in the various Unit Standards should be integrated. Assessment in Communication, Mathematical Literacy and Financial Literacy should use authentic workplace contexts wherever practical.

    Assessment has a formative monitoring function. Formative assessment should be used to assess gaps in the learners' skill and knowledge and to indicate where there is a need for expanded opportunities. The goal is to promote learning and to assess the efficacy of the teaching and learning process. Feedback from assessment informs teaching and learning and allows for the critique of outcomes, methodology and materials. Formative assessment is diagnostic and as such it should guide the learner and the trainer. It is continuous and is used to plan appropriate learning experiences to meet the learner's needs. It provides information about problems experienced at different stages in the learning process. As it is criterion referenced, if the learner has met the assessment criteria, he/she has achieved the outcomes.

    Assessment should also have a summative component. Summative assessment may be used on completion of a Unit Standard, but should not be the only form of assessment.

    A variety of methods must be used in assessment and tools and activities must be appropriate to the context in which the learner is working. Assessment should take place in an authentic context as far as is possible. Where it is not possible to assess competence in the workplace, simulations, case studies and other similar techniques should be used to provide a context appropriate to the assessment.

    Integration implies that theoretical and practical components should, where possible, be assessed together. Integrative techniques should be used to assess applied competence. Learners should be required to demonstrate that they can perform the outcomes with understanding and insight.

    Assessment should ensure that all Specific Outcomes, embedded knowledge and Critical Cross-Field Outcomes are evaluated. Assessment of the Critical Cross-Field Outcomes should be integrated with the assessment of the Specific Outcomes. The Critical Cross-Field Outcomes are implicit in some Unit Standards and programmes should be designed to extend and further reflect the integration.

    Before The FETC: Retail Insurance is awarded, learners are required to demonstrate competence in the required Unit Standards and complete a summative assessment based on the exit outcomes of the Qualification. 

  • INTERNATIONAL COMPARABILITY 
    Introduction

    Research across international Qualifications and Qualification frameworks for a similar Qualification that would cover fundamental Long- and Short term insurance concepts for employees in Retail Insurance revealed that worldwide there is a trend for people employed in the retail industry to provide insurance related advice. There are discrete learning pathways or Unit Standards forming parts of Qualifications in international Qualifications, but there are no international Qualifications that specialise in Retail Insurance.

    Sites Researched:

    UK:
  • Qualification and Curriculum Authority (UK): The Qualification and Curriculum Authority (QCA) in the United Kingdom are responsible for standards in education and training. Their site covers the schools curriculum, accreditation and monitoring of Qualifications in schools, colleges and work, as well as research and statistics. http://www.qca.org.uk
  • Financial Services Skills Council - UK: The Financial Services Skills Council is licensed by the UK government to work in partnership with employers to provide strategic and responsible leadership for training, education and development for the financial services industry in the UK. http://www.fsnto.org.uk

    Australia:
  • Australian Qualifications Authority: http://www.aqf.edu.au
  • The National Training Information Service (Australia): The Australian Government's National Training Information Service web site provides information on the Qualifications, Qualification structures and the Unit Standards registered on the AQF. http://www.ntis.gov.au
  • National Finance Industry Training Advisor: The SGB made contact with the project team responsible for scoping and rewriting the Financial Services Training Package. A training package is an integrated set of nationally endorsed competency standards, assessment guidelines and AQF Qualifications for a specific industry, industry sector or enterprise. http://www.nfitab.com.au

    New zealand:
  • New Zealand Qualifications Authority: The New Zealand Qualifications Authority provides national and international leadership in assessment and Qualifications. They are responsible for quality assuring secondary and tertiary Qualifications and education providers, evaluating overseas Qualifications and administering the New Zealand Register of Quality Assured Qualifications and the National Qualifications Framework. http://www.nzqa.govt.nz/Africa
  • Botswana Training Authority (BOTA): BOTA has registered 164 Unit Standards for three sectors (Trainers and assessors (practice standards), Wholesale and retail and Information and Communications Technology), but has not yet registered standards for their financial services industry. An attempt was made to source the standards for the wholesale and retail sector to establish whether there are any standards with insurance competencies. There are none published on the BOTA website. http://www.bota.org.bw

    Other:

    Previous comparisons for Financial Services Qualifications at Levels 2 and 3 established that a comparison in a country with an emerging economy is not possible at present. This is because the web sites of the countries considered are either not presented in English or their accreditation systems are based on internal quality management systems and audits and not on alignment with national standards. The web sites considered for these comparisons are:
  • Malaysian Accrediting Body: Lenbaga Akreditasi Negara: http://www:/lan.gov.my/english/index2eng.htm (English version).
  • Mexican Accrediting Body: COPAES: http://www.copaes.org.mx.
  • National Assessment and Accreditation Council (India): http://www.naac-india.com/.

    Detailed Comparison:

    The Countries selected for the comparison were based on the closest matches found during the research process.

    United Kingdom (UK):
  • Skills council for financial services national standards: retail investment advice.

    The focus of this UK based Qualification is on employees providing retail investment advice. From the documentation provided on the website it is not clear at what level the Qualification is set at or what is meant by retail investment advice i.e. whether the scope is intended for employees within or outside of the Financial Services industry.

    "The Qualification provides knowledge and understanding that underpins achievement of the appropriate National Standards for Providing Financial Advice, which are the benchmarks for assessing the individual's ability to practice competently in the role of retail investment advice. Taken together, the Standards are the definitive statement of the knowledge and understanding, which needs to be assessed within an Appropriate Examination for investment advisers to enable them to satisfy the FSA's examination requirement, subject to the examination being regarded as appropriate by their firm".

    Awarding bodies are required to devise proposals for testing this outcome. The test or tests must provide evidence of candidates' capacity, when advising on investments, which are packaged products, to demonstrate their ability to analyse, synthesise and evaluate information.

    The differences between the UK and South African Qualifications are that the UK's Qualification focuses on providing Retail Investment advice, while the proposed FETC: Retail Insurance does not include investment advice. There are no Qualifications on the NVQ specifically for retail insurance, but there are equivalencies in various other Insurance Qualifications registered by the Financial Services Skills Council. These are not packaged as a specialised Retail Insurance Qualification.

    The learning outcomes for the NVQ's Retail investment Advice modules are listed below, however, as the intention of the UK Qualification is investment rather than insurance advice, a full comparison is not possible. The underpinning knowledge and skills of the NVQ units correlate to various other Unit Standards across the South African Financial Services Qualifications from levels 2 - 5.

    Fundamentals:

    There are no key skills (fundamental) units indicated for the Skills Council for Financial Services National Standards: Retail Investment Advice Qualification.

    Core:

    The core Unit Standards comprising the NVQ Retail Investment Qualification cover mainly investment topics. Only topics that have equivalents in the FETC: Retail Insurance are indicated below.
  • Introduction to UK financial markets:

    > Demonstrate an understanding of:
    > The process of giving financial advice, including the importance of regular reviews of the consumers circumstances
    > The basic legal concepts relevant in financial advice
    > The UK taxation and social security systems and how they affect personal financial circumstances
    > The impact of inflation, interest rate volatility and other relevant socio-economic factors on personal financial plans

    SA Unit Standards with overlapping competencies: Apply the law of contract to insurance, Indicate the scope of life insurance in South Africa; Explain the structure of the Financial Services Industry in South Africa, Apply the regulations for disclosure that are required as part of the financial sales process, Explain aspects of the regulatory framework relating to consumer credit agreements in Retail Insurance in South Africa, Apply knowledge and insight into aspects of the Long Term Insurance Act (1998), Demonstrate knowledge and insight of the financial Advisory and Intermediary Services Act (FAIS) (Act 37 of 2002), Describe and apply the basic principles of personal income tax, Explain basic economics, Demonstrate knowledge and application of the Value Added Tax Act (VAT) 89 of 1991, as amended, as it applies to insurance policies.
  • Regulations and ethics:

    > Demonstrate a knowledge of:
    >The main aims and activities of the Financial Services Authority (FSA) and its approach to ethical conduct by firms and individuals
    >How other non-tax laws and regulations are relevant to firms and to the process of advising clients

    > Demonstrate an understanding of:
    > The FSA's approach to regulating firms and individuals
    > How the FSA rules affect the control structures of firms and their relationship wit the FSA
    > How the FSA's Conduct of Business rules apply to the process of advising customers / clients
    > How the anti money laundering rules apply to dealings with private and intermediate customers
    > The main features of the rules for dealing with complaints and compensation
    > How the data Protection Act 1998 act affects the provision of financial advice and the conduct of firms generally

    The SA standards that correlate are: Demonstrate knowledge and insight of the Financial Advisory and Intermediary Services Act (FAIS) (Act 37 of 2002), Apply the regulations for disclosure that are required as part of the financial sales process, Explain the Financial Intelligence Centre Act, 38 of 2001 and the implications of the act for client relations. Describe issues of compliance or non-activity that could result in civil or criminal liability in terms of business law, Explain and apply ethical conduct in a business environment, Explain aspects of the regulatory framework relating to consumer credit agreements in Retail Insurance in South Africa.
  • Investment and Risk:

    > Investment is not covered in the FETC: Retail Insurance.
  • Protection:

    > Demonstrate an understanding of:
    > The purpose and scope of financial protection and how the main types of state benefit and existing protection arrangements have an impact on protection planning.
    > The main types of life assurance policy, their functions, how they are arranged, the tax rules and the use of life assurance in mitigating inheritance tax and estate planning.
    > The use of trusts in life assurance.
    > The main types of income protection insurance policies, their functions, how they are arranged and the tax rules.
    > The main types of critical illness insurance policies, their functions, how they are arranged and the tax rules.
    > The main features and functions of mortgage payment protection insurance (MPPI) and accident, sickness and unemployment (ASU) insurance.
    > The main features and functions of personal accident insurance.
    > The main features and functions of long-term care insurance and the context in which it is used.
    > The main types of medical insurance and their uses.
    > The main needs for business insurance protection and how they can be met.

    > Demonstrate an ability to:
    > Analyse consumers' circumstances and suitable protection products, taking account of any existing arrangements
    > Demonstrate an ability to apply suitable protection product solutions to specific consumers' circumstances

    SA: Demonstrate knowledge and understanding of personal accident insurance; Indicate the scope of life insurance in South Africa, Explain credit life insurance, Explain house owners insurance, Describe Life Insurance and Describe Short Term Insurance.
  • Retirement Planning:

    > Retirement funding/planning is not included in the FETC: Retail Insurance. Electives in the Qualification cover aspects relating to Retirement Funds as personal empowerment.

    > Demonstrate an ability to:
    > Analyse consumers' circumstances and products suitable to meeting retirement needs, taking account of any existing arrangements
    > Apply suitable retirement product solutions to specific consumers' circumstances

    SA: Investigate the need to provide financially for own retirement, Explain fiduciary responsibilities and the associated risks, Demonstrate knowledge and understanding of the role, functions and duties of trustees of retirement funds, Demonstrate ability to use and interpret texts that apply to the role and responsibilities of trustees of retirement funds, Demonstrate knowledge and understanding of the role, functions and duties of trustees of medical schemes, Apply the regulations for disclosure that are required as part of the financial sales process, Explain the Financial Intelligence Centre Act, 38 of 2001 and the implications of the act for client relations.

    Australia:
  • Certificate iv in financial services, registered on aqf. The financial services training package

    On the Australian framework, the closest match for the FETC: Retail Insurance is the recently endorsed Certificate IV in Financial Services, provided a learner selects the retail financial services stream, which comprises four units. However, the focus is more on banking than insurance with some embedded insurance knowledge outcomes. A learner may select one unit from the Level III certificate as part of the Level IV Qualification. Retail finance electives from the level III include the following units. The SA equivalent is indicated:
  • AQF Level III - Retail Finance:
    > Provide customer service in a retail agency
    > Prepare statistical and ad hoc reports
  • Equivalent SA Standard on FETC Retail Insurance:
    > Apply the skills of customer care in a specific work environment
    > Apply the budget function in a business unit - there are overlapping competencies although the intentions of the Unit Standards are not entirely the same

    There are some overlapping competencies with the South African Unit Standards.
  • Administer portfolios
    > Underpinning knowledge includes:
    > Knowledge of relevant legislation and statutory requirements SA: Apply the regulations for disclosure that are required as part of the financial sales process, Explain the Financial Intelligence Centre Act, 38 of 2001 and the implications of the act for client relations.
    > Knowledge of industry codes of practice including Consumer Credit Code, Privacy Act, Credit Act: SA: Apply the regulations for disclosure that are required as part of the financial sales process, Explain the Financial Intelligence Centre Act, 38 of 2001 and the implications of the act for client relations; Demonstrate knowledge and insight of the Financial Advisory Services Act (FAIS) (Act 37 of 2002), Explain aspects of the regulatory framework relating to consumer credit agreements in Retail Insurance in South Africa.
    > Knowledge of questioning/listening techniques: SA: Apply comprehension skills to engage oral texts in a business environment, Communicate verbally with clients in a financial services environment and Engage in sustained oral communication and evaluate spoken texts.
    > Introductory knowledge of the finance industry: SA: Explain the structure of the Financial Services Industry in South Africa.
    > Business law: SA: Apply the law of contract to insurance, Describe issues of compliance and/or non-activity that could result in civil or criminal liability in terms of business law.
    > Insurance products available: SA: Describe life insurance, Indicate the scope of life insurance in South Africa, Describe short term insurance, and indicate the scope of short term insurance in South Africa and specific standards that deal with credit life, warranty, SASRIA, NASRIA, watercraft, personal accident insurance, house owners, household contents, personal all risks, motor, transportation, aviation, single product insurance, public liability and insurance for Sectional Titles Schemes.
    > Travel products: SA: Explain the scope of travel insurance in South Africa.
    > Appropriate documentation: SA: Explain insurance transactions specific to Lloyd's of London, Apply financial knowledge and skill to compile a finance agreement. Documentation is an integral part of most Unit Standards on different products.
    > Knowledge of the operation and maintenance of equipment, which may include keyboard operations, security equipment, terminals, numerical displays boards, calculators, scanners: SA: Operate a computer workstation in a business environment and aspects of the Mathematical Literacy Unit Standards.

    > Underpinning skills include:
    > Literacy skills with regard to written documentation: SA: Apply comprehension skills to interrogate a written text in a business environment and Read analyse and respond to a variety of texts.
    > Time management skills: SA: Manage time effectively to enhance productivity and enable a balanced lifestyle.
    > Use of specialist product/services software: SA: Use an electronic system as a tool in a financial services context.
    > Problem solving skills: SA: Apply problem-solving techniques to make a decision or solve a problem in a real life context.
    > Numeracy skills in regard to calculating premiums, repayment rates: SA: Use mathematics to investigate and monitor the financial aspects of personal, business and national issues.
  • Prepare Government returns - The standard has some synergies with the South African Unit Standard Describe the basic principles of personal income tax, but as indicated below, the underpinning competencies of the Australian standard have overlaps with other standards in the proposed South African Qualification:
  • Underpinning knowledge includes:
    > Knowledge of financial accounting principles and practices: SA: Introductory knowledge of the finance industry: Describe life insurance, Indicate the scope of life insurance in South Africa, Describe short term insurance, and Indicate the scope of short term insurance in South Africa, Apply knowledge and understanding of basic accounting principles to financial services.
    > Business law - SA: Apply the law of contract to insurance, Describe issues of compliance and/or non-activity that could result in civil or criminal liability in terms of business law.
    > Accounting principles and business accounting: SA: Explain basic economics, Apply financial knowledge and skill to compile a finance agreement, Apply knowledge and understanding of basic accounting principles to financial services.

    > Knowledge of:
    > Working environment and information technology: SA: Use an electronic system as a tool in a financial services context and various IT competencies included in the critical cross field outcomes.

    New Zealand:

    The New Zealand NQF was researched in an effort to find a closer match than those found in the UK and Australia. There is no Qualification that is packaged specifically for Retail Insurance although various other industry Qualifications have insurance Unit Standards included to ensure that workers who advise about or sell insurance products, but do not work in the insurance industry have the necessary knowledge and skills. The Qualifications have not been compared as a whole, but the discrete Unit Standards relating to insurance advice have been checked for synergies with the South African Qualification. The insurance units across the New Zealand retail Qualifications include:
  • Marine sales and services - registered at Level 3 with the Boating Industries Training organisation
    > Provide information to purchasers regarding the availability of finance and insurance
    > People credited with this Unit Standard are able to identify and quantify purchasers' finance and insurance requirements, and inform purchasers how to obtain finance and insurance

    The overlaps with the SA standards are as follows: Describe the insurance of pleasure craft. The standards correlate with regard to competencies of assessing the risk associated with water craft (It is not clear if the NZ standard refers to all water craft or only those used for pleasure). The New Zealand standard competencies require the competent learner to refer the consumer to finance and insurance, which includes underpinning knowledge of financial and insurance concepts whereas the SA standard infers the same knowledge requirements but includes hands-on-involvement in processing the financing. This could possibly be covered in other units in the NZ Qualification. Furthermore, the SA standard is more in depth than its NZ counterpart in that it covers areas of extension to and exclusions from cover.
  • Real Estate Management - registered at level 5 with the Real Estate Training Organisation
    > Arrange insurance cover and loss prevention strategies in real estate firms
    > This Unit Standard is for people who intend to contribute as licensees in the real estate industry. People credited with this Unit Standard are able to identify and quantify risks in real estate companies and develop strategies to minimise and prevent loss. The elements of competence (specific outcomes) include:
    > Identify and quantify risks in real estate firms.
    > Develop loss prevention and loss minimisation strategies and services in real estate companies.

    A similar standard for the South African financial services industry would be more appropriate if included in the proposed level 5 Risk Management Qualification to be developed shortly. The Unit Standards, Demonstrate knowledge and application of Sectional Title Insurance and Explain house owners insurance involve the competencies of advising clients about insurance options regarding real estate. The competencies included in these standards are not found in the above NZ standard.
  • Road transport management - registered at Level 5 with the NZ Road Transport and Logistics Industry Training Organisation
    > Demonstrate knowledge of insurance for a road transport operation
    > People credited with this Unit Standard are able to: identify and evaluate the financial and physical risks within a road transport operation; describe considerations impacting on insurance decisions by a road transport operation; describe insurance cover for a road transport operation; describe public liability insurance for a road transport operation; and demonstrate knowledge of material fact which can affect insurance cover and compensation for a road transport operation


    SA: Describe transportation insurance - the South African standard has the following similarities: The overlaps occur with the proposed SA standards in the Transport Stream (excluding Aviation and Marine insurance) as follows:

    SA: Describe transportation insurance, specifically with regard to specific outcome 4: Identify events in the news that could impact on goods that are in transit. The NZ standard has an element that has a similar risk impact analysis: "Potential risks, including possible sources of risk, are identified in relation to areas of impact. Range: sources of risk include but are not limited to - commercial and legal relations, market events, economic events, natural perils, environmental events, political circumstances, human behaviour, technology processes, technical stoppages; areas of impact include but are not limited to - asset and resource base, cost, people, community, environment, contractual risks, property damage, health, liability (public, product, professional), loss of goodwill and reputation, security; evidence is required for three different sources of risk. Both the SA and NZ standards identify describe types of insurance, insurance terminology and insurance legislation for goods in transit, but the NZ standard is limited to goods traveling by road. The major difference in the standards is that the South African Unit Standards cover concepts of international trade, not covered in the NZ standards.
  • Travel - registered at Level 3 with the NZ Aviation, Tourism and Travel Training Organisation
    > Advise on and sell travel insurance
    > People credited with this Unit Standard are able to establish customer requirements and advise on travel insurance, and complete travel insurance documentation

    SA: Explain the scope of travel insurance in South Africa Correlates with the NZ standard in terms of the following outcomes: Establishing customer requirements (identifying the risks), but the SA standard is much broader in terms of competencies such as:
    > Describing the risks associated with travel (needed to establish client requirements).
    > Explaining the role players in a travel insurance contract.
    > Analysing a travel policy wording.
    > Explaining the procedure in the event of a claim.

    The NZ standard measures the following tasks: selling insurance and completing the documentation not measured in the SA standard) however, a learner competent in the SA standard will be able to process these tasks.
  • Small business management - registered at Level 3 with the NZ Management sub field
    > Describe taxation, financial, and insurance responsibilities for small business owner operators
    > People credited with this Unit Standard are, for a small business owner operator, able to demonstrate knowledge of taxation responsibilities, and describe financial and insurance responsibilities

    Element Three (specific outcome) of this Unit Standard would be relevant for a small business owner or anyone advising a small business owner in the South African Retail Insurance Qualification, and is not covered in the proposed SA Qualification. A similar standard is under discussion for the proposed Risk Management Qualification at Level 5.
  • Tourism conventions and incentives registered at Level 5 with the NZ Aviation, Tourism and Travel Training Organisation.
    > Brief clients on legal and insurance matters for a conventions and incentives industry project.
    > People credited with this Unit Standard are able to: brief clients on legislation affecting a convention and incentives industry project; brief clients on taxation matters affecting conventions and incentives industry project; and determine insurance requirements and arrange cover for a conventions and incentives industry project.

    The relevant competencies of identifying insurance cover and providing relating to conventions and incentives (viz. element 3: Determine insurance requirements and arrange cover for a conventions and incentives industry project is not included in the South African Qualification. However, the level of the NZ standard is at a higher cognitive level than the proposed South African Qualification and could be considered for the proposed Level 5 Qualification in Risk Management.

    Fundamentals:

    UK: There is no indication on the web sites researched how the Qualification is structured in terms of key skills units and at what level the Qualification pegged.

    Australia (AQF):

    In Australia, the following core units appear to be equivalent to South African fundamentals and must be achieved for the Certificate IV:
  • Apply principles of professional practice to work in the financial services industry has correlations with competencies included in the following SA standards:
    > Describe how to manage workplace relationships.
    > Demonstrate skills and techniques required to build a relationship with a client in a financial services environment.
    > Explain and apply ethical conduct in a business environment.
    > And any SA standards related to legislation, as the Australian standard requires the competent learner to operate within company guidelines and comply with relevant legislation and codes of practice.
  • Communicate in the workplace shows relationships with the SA standards in the following competencies: questioning/listening techniques, oral and written communication techniques, knowledge of types of correspondence, information and/or reports generated and interpersonal and communication skills.
    > Apply comprehension skills to engage oral texts in a business environment and
    > Apply comprehension skills to interrogate a written text in a business environment,
    > Engage in sustained oral communication and evaluate spoken texts,
    > Read analyse and respond to a variety of texts,
    > Write for a wide range of contexts.
  • Use technology in the workplace
    > These competencies are covered across the Qualification by the critical cross field outcomes as well as the computer literacy electives of the FETC: Retail Insurance Qualification. It has additional elements of competency such as: Cost effective use of technology, optimal usage of IT resources including minimising waste with regard to technology, recording equipment usage.
  • Apply health and safety practices in the workplace
    >The following SA standards have some elements that overlap with the AQF standard although the Australian standard focuses more on the legal competencies to provide a healthy and safe working environment:
    > Explain the impact of personal wellness on work performance.
    > Identify causes of stress and techniques to manage it in the workplace.
  • There are no financial literacy standards provided as electives for this Qualification, although the AQF has an extensive range of financial literacy standards available for other Qualifications and as underpinning knowledge in the Unit Standards.

    Conclusion:

    It is not possible to make a definitive statement of comparison against the Qualifications and Unit Standards in UK, Australia and New Zealand as:
  • The packaging of the Qualifications is not the same.
  • The rationale and purpose of the three Qualifications (SA, UK and Australia) and New Zealand retail insurance standards in various Qualifications are different.
  • The documentation regarding the purpose of the UK Qualification is not clear or complete and the Australian Qualification focuses on the banking fields.
  • It is not possible to predict the electives likely to be as electives from a broad range of electives in the Australian Qualification.

    While previous comparisons indicate that counterparts for some of the following Unit Standards exist, there are no complementing standards found in the UK, Australian or New Zealand Qualifications and/or standards in the context of Retail Qualifications for the following South African Standards:
  • Use mathematics to investigate and monitor the financial aspects of personal, business and national issues.
  • Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems.
  • Measure, estimate and calculate physical quantities and explore, critique and prove geometrical relationships in two and three-dimensional space in the life and workplace of the adult with increasing responsibilities.
  • Interpret basic financial statements.
  • Investigate ways of managing financial risk in own lives.
  • Analyse new developments reported in the media that could impact on short term insurance.
  • Manage risk in own work environment.
  • Manage own work performance in relation to an organisation's performance management system.
  • Explain warranty as a class of insurance.
  • Describe the standard insurance cover in terms of SASRIA.
  • Describe the standard insurance cover in terms of NASRIA.
  • Determine risk exposure in order to manage the risk in a specific situation.
  • Apply technical knowledge and skill in order to manage risk in motor vehicle loss control due to theft and hijacking.
  • Apply technical knowledge and skill in order to manage motor vehicle risk.
  • Demonstrate knowledge and understanding of domestic motor insurance.
  • Apply technical knowledge and skill to assess an aviation risk.
  • Manage electronic mail in a business environment.
  • Use a web browser in a business environment.
  • Use a word processing package to produce business documents.
  • Use a spreadsheet package to produce business documents.
  • Use a presentation package to produce business documents.
  • Demonstrate knowledge and understanding of the sales process in short term insurance.
  • Demonstrate knowledge and understanding of the Road Ordinance as it applies to motor insurance.
  • Explain how to manage diversity in the workplace.
  • Apply knowledge of self and own situation to manage the risks resulting from change in the workplace.
  • Manage personal expenditure.
  • Research costs associated with marriage, birth, divorce and death in own circumstances.
  • Demonstrate a basic understanding of the role of a business strategy in managing a small business or business unit.
  • Apply the budget function in a business unit.
  • Apply technical knowledge and skill to align business unit performance to business goals.
  • Motivate a team.
  • Describe and apply the management functions of an organisation.
  • Mentor a colleague to enhance the individual's knowledge, skills, values and attitudes in a selected career path.
  • Coach a team member in order to enhance individual performance in a work environment.
  • Apply knowledge of self and team in order to develop a plan to enhance team performance.
  • Explain the scope of transportation insurance.
  • Apply technical knowledge and skill to manage risks involved in the manufacture, use, handling and storage of dangerous and hazardous substances.
  • Describe the standard insurance cover in terms of NASRIA.
  • Apply knowledge of insurance to the transportation of a consignment of goods.
  • Demonstrate knowledge and understanding of the influence of international conventions on transportation insurance.
  • Demonstrate knowledge and application of Sectional Title Insurance.
  • Explain house owners insurance.

    It can reasonably be concluded that there is no international Qualification on the frameworks researched with the same purpose as the FETC: Retail Insurance although There are Unit Standards on the UK, Australian and New Zealand Frameworks for people working in the retail industry, which have overlapping insurance related competencies similar to those in the South African Unit Standards. 

  • ARTICULATION OPTIONS 
    This Qualification articulates horizontally with:
  • Any FETC on the basis of the Fundamentals.
  • The National Certificate in Long-term insurance: Level 4.
  • The National Certificate in Short Term insurance: Level 4.
  • The National Certificate in Risk Management: Level 4.
  • The National Certificate in Financial Services Management: Level 4.
  • The National Certificate in Management: Level 4.
  • The National Certificate in Financial Services: Wealth Management: Level 4.
  • FETC: Long-Term Insurance.
  • FETC: Short Term Insurance.

    Vertical Articulation:
  • Fundamental Competencies gained in Communication and Mathematical Literacy in this Qualification should enable the learner to proceed with applicable industry Qualifications at NQF Level 5.
  • Vertical articulation should be possible with Management Qualifications at Level 5 depending on the admission requirements of specific Higher Education Institutions. 

  • MODERATION OPTIONS 
    This Qualification will be internally assessed and externally moderated by a moderator registered by a relevant accredited ETQA, or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA.
  • Moderators, competent at the level of the Qualification, are registered by a relevant accredited ETQA to ensure that the standard across assessors is consistent.
  • Moderators must be registered as assessors with the relevant ETQA.
  • Moderators are required to report to a relevant accredited ETQA.
  • A relevant accredited ETQA will monitor and quality assure moderation and assessment according to guidelines in the Qualification. 

  • CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    This Qualification will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA, or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA.
  • Assessors must be registered as assessors with a relevant accredited ETQA.
  • Moderators, competent at the level of the Qualification are registered by a relevant accredited ETQA to ensure that the standard across assessors is consistent.
  • Assessors should be in possession of a relevant insurance Qualification at NQF level 4 or higher. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015. 

    NOTES 
    Management related Unit Standards may be included as electives as learners may be Team Leaders, Supervisors or Finance and Insurance Managers. The Unit Standards will add value to the Qualification and ensure that learners in these positions are able to perform their management functions. 

    UNIT STANDARDS: 
      ID UNIT STANDARD TITLE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
    Core  114983  Describe life insurance  Level 3  NQF Level 03 
    Core  114964  Describe short term insurance  Level 3  NQF Level 03 
    Core  117132  Explain basic economics  Level 3  NQF Level 03 
    Core  117146  Indicate the scope of life insurance in South Africa  Level 3  NQF Level 03 
    Core  117134  Indicate the scope of short term insurance in South Africa  Level 3  NQF Level 03 
    Core  117133  Manage own work performance in relation to an organisation's performance management system  Level 3  NQF Level 03 
    Core  117171  Manage time effectively to enhance productivity and enable a balanced lifestyle  Level 3  NQF Level 03 
    Core  114979  Operate a computer workstation in a business environment  Level 3  NQF Level 03 
    Core  120019  Analyse new developments reported in the media that could impact on Short Term insurance  Level 4  NQF Level 04  10 
    Core  14991  Apply the law of contract to insurance  Level 4  NQF Level 04 
    Core  117129  Apply the regulations for disclosure that are required as part of the financial sales process  Level 4  NQF Level 04 
    Core  119676  Apply the skills of customer care in a specific work environment  Level 4  NQF Level 04 
    Core  13940  Demonstrate knowledge and application of ethical conduct in a business environment  Level 4  NQF Level 04 
    Core  12164  Demonstrate knowledge and insight of the Financial Advisory and Intermediary Services Act (FAIS) (Act 37 of 2002)  Level 4  NQF Level 04 
    Core  120017  Demonstrate knowledge and understanding of aspects of the regulatory framework relating to consumer credit agreements in Retail Insurance in South Africa  Level 4  NQF Level 04 
    Core  113903  Demonstrate skills and techniques required to build a relationship with a client in a financial services environment  Level 4  NQF Level 04 
    Core  14979  Describe issues of compliance or non-activity that could result in civil or criminal liability in terms of business law  Level 4  NQF Level 04 
    Core  14506  Explain the Finance Intelligence Centre Act, Act 38 of 2001 and its implications for client relations  Level 4  NQF Level 04 
    Core  119265  Manage risk in own work environment  Level 4  NQF Level 04 
    Fundamental  8968  Accommodate audience and context needs in oral communication  Level 3  NQF Level 03 
    Fundamental  8969  Interpret and use information from texts  Level 3  NQF Level 03 
    Fundamental  8973  Use language and communication in occupational learning programmes  Level 3  NQF Level 03 
    Fundamental  8970  Write texts for a range of communicative contexts  Level 3  NQF Level 03 
    Fundamental  9015  Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems  Level 4  NQF Level 04 
    Fundamental  117127  Describe and apply the basic principles of personal income tax  Level 4  NQF Level 04 
    Fundamental  8974  Engage in sustained oral communication and evaluate spoken texts  Level 4  NQF Level 04 
    Fundamental  117156  Interpret basic financial statements  Level 4  NQF Level 04 
    Fundamental  117158  Investigate ways of managing financial risk in own lives  Level 4  NQF Level 04 
    Fundamental  8975  Read analyse and respond to a variety of texts  Level 4  NQF Level 04 
    Fundamental  9016  Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts  Level 4  NQF Level 04 
    Fundamental  8979  Use language and communication in occupational learning programmes  Level 4  NQF Level 04 
    Fundamental  7468  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Level 4  NQF Level 04 
    Fundamental  8976  Write for a wide range of contexts  Level 4  NQF Level 04 
    Elective  9302  Access information in order to respond to client enquiries in a financial services environment  Level 3  NQF Level 03 
    Elective  117111  Apply knowledge of basic accounting principles to financial services  Level 3  NQF Level 03 
    Elective  116966  Apply knowledge of self and own situation to manage risks resulting from change in the workplace  Level 3  NQF Level 03 
    Elective  13912  Apply knowledge of self and team in order to develop a plan to enhance team performance  Level 3  NQF Level 03 
    Elective  114952  Apply problem-solving techniques to make a decision or solve a problem in a real life context  Level 3  NQF Level 03 
    Elective  113909  Coach a team member in order to enhance individual performance in work environment  Level 3  NQF Level 03 
    Elective  9303  Communicate verbally with clients in a financial environment  Level 3  NQF Level 03 
    Elective  12548  Demonstrate ability to use and interpret texts that apply to the role and responsibilities of trustees of Retirement Funds  Level 3  NQF Level 03 
    Elective  12550  Demonstrate knowledge and understanding of the role functions and responsibilities of Trustees of Medical Schemes  Level 3  NQF Level 03 
    Elective  12547  Demonstrate knowledge and understanding of the role, functions and duties of trustees of Retirement Funds  Level 3  NQF Level 03 
    Elective  114943  Describe how to manage workplace relationships  Level 3  NQF Level 03 
    Elective  117130  Explain aviation insurance  Level 3  NQF Level 03 
    Elective  114932  Explain how to manage diversity in the workplace  Level 3  NQF Level 03 
    Elective  117135  Explain insurance transactions specific to Lloyd's of London  Level 3  NQF Level 03 
    Elective  113907  Explain the impact of personal wellness on work performance  Level 3  NQF Level 03 
    Elective  113922  Explain the structure of the financial services industry in South Africa  Level 3  NQF Level 03 
    Elective  114946  Identify causes of stress and techniques to manage it in the workplace  Level 3  NQF Level 03 
    Elective  114960  Investigate the need to provide financially for own retirement  Level 3  NQF Level 03 
    Elective  117128  Investigate the upside and downside business risk in hand held electronic devices.  Level 3  NQF Level 03 
    Elective  114984  Manage electronic mail in a business environment  Level 3  NQF Level 03 
    Elective  119915  Manage personal expenditure  Level 3  NQF Level 03 
    Elective  119681  Research costs associated with marriage, birth, divorce and death in own circumstances  Level 3  NQF Level 03 
    Elective  114980  Use a presentation package to produce business documents  Level 3  NQF Level 03 
    Elective  114977  Use a spreadsheet package to produce and manage business documents  Level 3  NQF Level 03 
    Elective  114975  Use a web browser in a business environment  Level 3  NQF Level 03 
    Elective  114978  Use a word processing package to produce business documents  Level 3  NQF Level 03 
    Elective  113911  Use an electronic system as a tool in a financial services context  Level 3  NQF Level 03 
    Elective  12154  Apply comprehension skills to engage oral texts in a business environment  Level 4  NQF Level 04 
    Elective  12155  Apply comprehension skills to engage written texts in a business environment  Level 4  NQF Level 04 
    Elective  120027  Apply financial knowledge and skill to compile a finance agreement  Level 4  NQF Level 04 
    Elective  117126  Apply knowledge and insight into aspects of the Long Term Insurance Act, Act 52 of 1998  Level 4  NQF Level 04 
    Elective  117121  Apply knowledge and insight into the Short Term Insurance Act (No 53 of 1998) and the accompanying regulations  Level 4  NQF Level 04 
    Elective  120022  Apply knowledge and understanding of personal accident insurance  Level 4  NQF Level 04 
    Elective  120016  Apply knowledge insurance of household contents  Level 4  NQF Level 04 
    Elective  120020  Apply knowledge of insurance to the transportation of a consignment of goods  Level 4  NQF Level 04 
    Elective  120011  Apply knowledge of personal all risks insurance  Level 4  NQF Level 04 
    Elective  113921  Apply knowledge of the sales cycle in wealth management  Level 4  NQF Level 04 
    Elective  14997  Apply technical knowledge and skill in order to manage risk in motor vehicle losses due to theft and hijacking  Level 4  NQF Level 04 
    Elective  13949  Apply technical knowledge and skill to align business unit performance to business goals  Level 4  NQF Level 04 
    Elective  13941  Apply the budget function in a business unit  Level 4  NQF Level 04 
    Elective  13942  Demonstrate a basic understanding of the role of a business strategy in managing a small business or a business unit  Level 4  NQF Level 04 
    Elective  120006  Demonstrate knowledge and application of aviation legislation that impacts on insurance  Level 4  NQF Level 04 
    Elective  120018  Demonstrate knowledge and application of Sectional Title Insurance  Level 4  NQF Level 04 
    Elective  119682  Demonstrate knowledge and application of the Value Added Tax (VAT) Act 89 of 1991 as amended as it applies to insurance policies  Level 4  NQF Level 04 
    Elective  120015  Demonstrate knowledge and understanding of house owners insurance  Level 4  NQF Level 04 
    Elective  120005  Demonstrate knowledge and understanding of personal motor insurance  Level 4  NQF Level 04 
    Elective  120008  Demonstrate knowledge and understanding of the insurance of pleasure craft  Level 4  NQF Level 04 
    Elective  14988  Demonstrate knowledge and understanding of the risks involved in the manufacture, use, handling and storage of dangerous and hazardous substances  Level 4  NQF Level 04 
    Elective  120026  Demonstrate knowledge and understanding of the Road Ordinance as it applies to motor insurance  Level 4  NQF Level 04 
    Elective  120013  Demonstrate knowledge and understanding of the scope of transportation insurance  Level 4  NQF Level 04 
    Elective  120012  Demonstrate knowledge and understanding of the scope of travel insurance in South Africa  Level 4  NQF Level 04 
    Elective  120023  Demonstrate knowledge and understanding of the standard in insurance cover in terms of NASRIA  Level 4  NQF Level 04 
    Elective  120009  Demonstrate knowledge and understanding of transportation insurance  Level 4  NQF Level 04 
    Elective  120014  Demonstrate knowledge and understanding of warranty as a class of insurance  Level 4  NQF Level 04 
    Elective  14667  Describe and apply the management functions of an organization  Level 4  NQF Level 04  10 
    Elective  117117  Describe standard insurance cover in terms of SASRIA  Level 4  NQF Level 04 
    Elective  15008  Determine risk exposure in order to manage the risk in a specific situation  Level 4  NQF Level 04 
    Elective  119260  Explain credit life insurance  Level 4  NQF Level 04 
    Elective  113923  Explain fiduciary responsibilities and the associated risks  Level 4  NQF Level 04 
    Elective  114215  Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path  Level 4  NQF Level 04 
    Elective  13947  Motivate a team  Level 4  NQF Level 04 


    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    LP ID Learning Programme Title Originator Pre-2009
    NQF Level
    NQF Level Min Credits Learning Prog End Date Quality
    Assurance
    Functionary
    NQF Sub-Framework
    49835  Further Education and Training Certificate: Retail Insurance  Generic Provider - Field 03  Level 4  NQF Level 04  140     INSETA  OQSF 
    62789  Further Education and Training Certificate: Retail Insurance  Milpark Education (Pty) Ltd (previously known as Milpark Business School)  Level 4  NQF Level 04  140     INSETA  OQSF 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THESE LEARNING PROGRAMMES: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    LP ID Learning Programme Title Accredited Provider
    49835  Further Education and Training Certificate: Retail Insurance  1. African Resources & Financial Training (Pty) Ltd
    2. Alcari Learning Centre (Pty) Ltd
    3. CENTRAL BUSINESS ACADEMY (PTY) LTD
    4. Complete F&I Solutions (Pty) Ltd
    5. Damelin (Pty) Ltd
    6. Direct Axis
    7. Entwise Investments (Pty) Ltd
    8. Executive People Development Solutions(PTY) Ltd
    9. Faisit (Pty) Ltd
    10. Intelligent Compliance & Education
    11. Intelligo Solutions Pty (Ltd)
    12. Invuya Institute of Learning (Pty) Ltd
    13. Masifunde Training Centre (Pty) Ltd
    14. Mission Point Trading 69
    15. Moonstone Business School of Excellence (PTY) Ltd (previously known as PSG Konsult Academy)
    16. Octomate (Pty) Ltd
    17. Ronald Sewells & Associates S.A. (PTY) Ltd  



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