SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Conduct communication within a business environment 
SAQA US ID UNIT STANDARD TITLE
10622  Conduct communication within a business environment 
ORIGINATOR
SGB Food 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A person credited with this unit standard is able to:
  • Demonstrate an understanding of communication channels in business and everyday life.
  • Conduct written and verbal communication within the business environment.
  • Use communication in a business environment.

    This unit standard is intended for a person working in a business environment who needs to communicate open and directly to a target audience.

    The skills, knowledge and understanding demonstrated within this unit standard are essential for social and economic transformation and contribute to the upliftment and economic growth within a business environment. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Required skills and knowledge on:
    Listening, speaking, reading, writing and presentation skills on NQF 4. 

    UNIT STANDARD RANGE 
    The scope and context of this unit standard is for any person communicating in a business environment in a professional manner.

    The level assigned to this unit standard is appropriate because information, methods or resources need to be planned, selected and presented. The application of this unit standard is to be responsible for the nature, quality and quality of output. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of communication channels in business and everyday life. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The process and purpose of communication is defined according to communication principles. 

    ASSESSMENT CRITERION 2 
    2. The communication channels used in business and personal life are identified and explained with the aid of examples. 

    ASSESSMENT CRITERION 3 
    3. The diversity of cultures and communication channels are acknowledge and appreciated within business and everyday life scenarios. 

    ASSESSMENT CRITERION 4 
    4. Barriers to effective and open communication modes are identified with the aid of examples within business environment. 

    SPECIFIC OUTCOME 2 
    Conduct written and verbal communication within the business environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Communication mode is planned, organised and composed for the specific audience. 

    ASSESSMENT CRITERION 2 
    2. A written and verbal message are composed and presented in a professional and ethical manner. 

    ASSESSMENT CRITERION 3 
    3. A graphic or visual presentation is prepared and presented to a target business audience. 

    SPECIFIC OUTCOME 3 
    Use communication in a business environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The impact and effect of informal and unofficial communication within the business environment is identified according to positive and negative values. 

    ASSESSMENT CRITERION 2 
    2. Personal communication techniques within a team are demonstrated according to professional and sound business ethics. 

    ASSESSMENT CRITERION 3 
    3. A conflict situation is identified and possible procedures or steps for resolving a dispute or breakdown in relations are suggested using respectful dialog. 

    ASSESSMENT CRITERION 4 
    4. Clear, direct and open communication modes, mediums, styles and techniques are identified and demonstrated in a particular business context to a specific audience. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Internal moderation.
  • External moderation.
  • An assessor, accredited by the relevant ETQA, will assess the learner`s competency.
  • Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.
  • All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.
  • Assessment and moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.
  • Questions and answers to determine theoretical knowledge are expected.
  • Examination of an assessment portfolio.
  • Direct observation in simulated or actual work conditions. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge is reflected within the assessment criteria of each specific outcome. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which response displays that responsible decisions, using critical and creative thinking, have been made.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by using mathematical and/or language skills in the modes of oral and/or written presentations.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exist in isolation.

    Evident in all specific outcomes. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of the society at large.

    Evident in all specific outcomes. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59589   National Diploma: Music  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  49783   National Diploma: Joint and Multi-National Operations  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 
    Fundamental  66190   National Certificate: Adventure Based Learning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Fundamental  71969   National Certificate: Automotive Components: Manufacturing and Assembly  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Fundamental  78966   National Certificate: Diamond Design and Evaluation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MQA 
    Fundamental  78843   National Certificate: Diamond Processing  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MQA 
    Fundamental  83446   National Certificate: Electronics  Level 5  NQF Level 05  Reregistered  2023-06-30  MICTS 
    Fundamental  63209   National Certificate: Energy Regulation  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  66789   National Certificate: Environmental Management  Level 5  NQF Level 05  Reregistered  2023-06-30  LG SETA 
    Fundamental  21813   National Certificate: First Line Manufacturing Management: Food and Beverage  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2005-06-12  Was FOODBEV until Last Date for Achievement 
    Fundamental  49743   National Certificate: Manufacturing Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  FOODBEV 
    Fundamental  58625   National Certificate: Occupational Safety  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  49075   National Certificate: Organisational Transformation and Change Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Fundamental  66189   National Certificate: Quality Management Systems  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Fundamental  60309   National Certificate: Sport Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Fundamental  60549   National Diploma: Aeronautical Information Management Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2016-12-31  TETA 
    Fundamental  65609   National Diploma: Allied Health Therapies  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30   
    Fundamental  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Fundamental  49469   National Diploma: Complex Procurement  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30   
    Fundamental  49853   National Diploma: Defensive Mission Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2008-09-17  Was SAS SETA until Last Date for Achievement 
    Fundamental  58473   National Diploma: Freight Handling Logistics  Level 5  NQF Level 05  Reregistered  2023-06-30  TETA 
    Fundamental  48765   National Diploma: Maintenance of High-speed Production Processes (Fast-moving Consumer Goods)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  FOODBEV 
    Fundamental  79808   National Diploma: Occupational Safety  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  49076   National Diploma: Organisational Transformation and Change Management  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Fundamental  63909   National Certificate: Business Analysis  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  MICTS 
    Elective  63309   National Certificate: Defensive Mission Control  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABA Sebenzi 
    2. Aldabri 106 Institute for Quality Pty Ltd 
    3. All Access Holdings 
    4. Alpha Business Consultants 
    5. Asiphokuhle Training and Research Institute 
    6. Bantubanye Skills 
    7. Boikgantsho Consulting & Events 
    8. Connex Marketing cc 
    9. CTC College(PTY) LTD. 
    10. DDB Zazele Consulting 
    11. EHSQ System Matter 
    12. Elective Training Institute Enterprise CC 
    13. Faculty Training Institute (Pty) Ltd 
    14. Icando 
    15. Imperial Logistics Group t/a Dedicated Contracts 
    16. IQ Skills Academy (PTY) LTD. 
    17. ISAZI TRAINING 
    18. Jobafrik Consulting 
    19. Kalideen Management 
    20. Kephama Training Solutions 
    21. Kgolo Institute 
    22. Khosithi Training 
    23. Khula Nonke Training & Development 
    24. Kuyakhula Development Initiatives 
    25. Letlhokoa Management Services CC 
    26. Lewerb Holdings (PTY) Ltd 
    27. Makwedeng Training 
    28. Mangalani Business Enterprises 
    29. Marcado Human Resources Strategies 
    30. Maxlen Holdings 
    31. Miczo's Enterprise 
    32. MML Consulting CC. 
    33. Mondli Mthemba Consulting Services 
    34. Motshegwa Construction and Accounting Services (PTY) LTD 
    35. NCC Environmental Services 
    36. Nkqubela Community Developers 
    37. NS Global Academy 
    38. Nungu Trading 468 
    39. Nyankwavi Investment CC. 
    40. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    41. PERSEVCON CONSTRUCTION PTY LTD 
    42. Pioneer Business Consulting 
    43. Poshido Training 
    44. Power Rush Trading 170 CC. 
    45. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    46. SA Maritime School and Transport College 
    47. SmartMatta (Pty) Ltd 
    48. SOUTH AFRICAN NATIONAL WAR COLLEGE 
    49. Talent Emporium Academy (PTY) Ltd 
    50. TDMI 
    51. Thando Consulting Services 
    52. Thubelihle Graduate Institute 
    53. Triplo 4 Sustainable Solutions (PTY) LTD 
    54. Ukhamba Quality Skills 
    55. Vantage Training 
    56. Vhutshilo Health And Training Organisation 
    57. Vicmat Consultants 
    58. WARRANT OFFICER ACADEMY 
    59. Wildlife and Enviroment Society of South Africa 
    60. XL AT Consulting CC 
    61. Y3K Training cc (CAPE TOWN) (TP) 
    62. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.