SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Transport passengers 
SAQA US ID UNIT STANDARD TITLE
113832  Transport passengers 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners acquiring this standard will be learning towards obtaining a national qualification or are working within a customer service environment, where acquisition of competence against this standard will add value to learner`s job, or chances of finding employment.

The qualifying learner is capable of:
  • Knowing and understanding commuter transport.
  • Knowing and understanding the relevance of the key performance indicators (KPI) for transport.
  • Conducting basic customer research.
  • Adjusting service levels to meet customer requirements. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this unit standard / qualification will have demonstrated competence against basic study skills, numeracy, literacy and computer skills as well s workplace experience with passenger transport processes at NQF level 3 or the equivalent. 

    UNIT STANDARD RANGE 
  • Student will use basic information from their own experience and at least two other sources.
  • Only the interrelationships between two key performance indicators (KPI) are required at this level.
  • Routes rather than networks are discussed and well defined, routine transport operations are given.
  • Student will use computer generated graphs, spreadsheets, word processing and presentation packages. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Know and understand commuter transport. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The differences between and advantages and disadvantages of rail, light rail, subway, bus and taxi transport are described. 

    ASSESSMENT CRITERION 2 
    2. The differences between transport routes and networks are described. 

    ASSESSMENT CRITERION 3 
    3. The relationship between operators and passengers is explained. 

    ASSESSMENT CRITERION 4 
    4. The basic operating costs in an area are investigated and recorded. 

    ASSESSMENT CRITERION 5 
    5. The characteristics of one form of transport in the region from more than one source are investigated and explained. 

    SPECIFIC OUTCOME 2 
    Know and understand the relevance of the key performance indicators (KPI) for transport. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Well defined, routine problems to do with KPI (service, efficiency, frequency, safety, access and public perceptions of transport) in case studies and in the workplace are identified. 

    ASSESSMENT CRITERION 2 
    2. Solve well-defined and routine problems in the workplace and in case studies using KPI. 

    ASSESSMENT CRITERION 3 
    3. Basic calculations for each KPI are performed. 

    ASSESSMENT CRITERION 4 
    4. The status of the KPI in the workplace is researched, recorded and communicated. 

    SPECIFIC OUTCOME 3 
    Conduct basic customer research. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Data using simple, given data collection devices is collected. 

    ASSESSMENT CRITERION 2 
    2. Simple data collection devices (e.g. questionnaires) are designed. 

    ASSESSMENT CRITERION 3 
    3. Routine, well defined information on graphs and spreadsheets is represented. 

    ASSESSMENT CRITERION 4 
    4. Information is analysed and conclusions drawn within given, well defined frameworks. 

    ASSESSMENT CRITERION 5 
    5. Findings are verbally communicated and in short reports, using appropriate formats and involving response to critique. 

    SPECIFIC OUTCOME 4 
    Adjust service levels to meet customer requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. New opportunities are identified and justified. 

    ASSESSMENT CRITERION 2 
    2. Cost considerations to changing levels of service are applied. 

    ASSESSMENT CRITERION 3 
    3. Simple linear models for single routes are designed and used to predict change. 

    ASSESSMENT CRITERION 4 
    4. Suggestions for changes, particularly around cost are made. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Locating sources of information.
  • Investigative skills.
  • Abstraction from data collection to model building. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team and organisation to conduct, communicate and respond to activities. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion, with regards to reporting and recording of information. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating and understanding the chemical process as a set or related systems. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of reflecting on and exploring a variety of strategies to learn more effectively. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48439   Further Education and Training Certificate: Road Transport Supervision  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Andebe Training and Skills Development 
    2. Learncorp 
    3. Learning Exchange Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.