SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Describe enterprise systems management and its role in IT systems support 
SAQA US ID UNIT STANDARD TITLE
114056  Describe enterprise systems management and its role in IT systems support 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • To provide fundamental knowledge of the areas covered
  • For those working in, or entering the workplace in the area of Systems Support

    People credited with this unit standard are able to:
  • Describe Enterprise Systems Management components
  • Explain the purpose of Enterprise Systems Management in systems support and how wrong installation of hardware or network components can affect this.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to:
  • Understand the infrastructure of typical IT systems, including Local area networked PC`s or desktop workstations. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe Enterprise Systems Management components. 
    OUTCOME RANGE 
    Including but not limited to:
  • Configuration management
  • Network management
  • Operating system management
  • Security management
  • Application management 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The demonstration identifies typical systems management components. 
    ASSESSMENT CRITERION RANGE 
    As for this specific outcome, identifying at least two components.
     

    ASSESSMENT CRITERION 2 
    2. The demonstration describes each systems management component identified. 

    SPECIFIC OUTCOME 2 
    Explain the purpose of Systems Management in systems support. 
    OUTCOME NOTES 
    Explain the purpose of Systems Management in systems support and how wrong installation of hardware or network components can affect this. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The explanation identifies the currently known purpose(s) of systems management. 
    ASSESSMENT CRITERION RANGE 
    At least but not limited to:
  • Faulty network components.
  • Faulty operating system components.
     

  • ASSESSMENT CRITERION 2 
    2. The explanation identifies the future purpose(s) of systems management. 
    ASSESSMENT CRITERION RANGE 
    At least but not limited to:
    Faulty application components, faulty other components interfacing with systems support alert generating components.
     

    ASSESSMENT CRITERION 3 
    3. The explanation demonstrates how wrong installation of hardware or network components can affect systems management. 
    ASSESSMENT CRITERION RANGE 
    At least but not limited to:
    Wrong installation/configuration of alert generator, hardware not manufactured with alert interface.
     

    ASSESSMENT CRITERION 4 
    4. The explanation described potential configuration parameters of the client component of systems management software. 
    ASSESSMENT CRITERION RANGE 
    At least but not limited to:
    Threshold, hart beat rate.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programs of education and training assessed against unit standards.

    Moderation Process:
    Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.

    2. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and consumer rights.

    3. All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exists in isolation. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to his/her full personal development and the social and economic development of the society at large by being aware of the importance of: reflecting on and exploring a variety of strategies to learn more effectively, exploring education and career opportunities and developing entrepreneurial opportunities. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary information:

    1. Where not specified otherwise, all options in the range statement must be covered to confirm that a learner is competent in the specific outcome.

    Sub-Sub-Field (Domain):

    Hardware, Infrastructure Maintenance and Support. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48573   National Certificate: Information Technology: Systems Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  49627   Further Education and Training Certificate: e Records Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30   


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2KO AFRICA 
    2. Academy of Training and Development 
    3. All Connections cc 
    4. Arise Business Centre 
    5. ATTI IT SOLUTIONS BLOEMFONTEIN 
    6. ATTI Nelspruit Pty Ltd 
    7. Boston Technology Campus (Pty) Ltd 
    8. Broadband College of Technology 
    9. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    10. Careers IT (Pty) Ltd 
    11. Critical Skills Training (Pty) Ltd 
    12. CTU Training Solutions 
    13. Damelin Correspondence College (Pty) Ltd 
    14. Delcom Training Institute 
    15. Delight Computer Training 
    16. Denwin's Computer & Business School 
    17. EAST LONDON MANAGEMENT INSTITUTE 
    18. Ekasi IT Solutions CC 
    19. EOH Abantu (Pty) Ltd 
    20. Fakazani Management Services 
    21. Falcon Business Institute (Pty) Ltd 
    22. False Bay College 
    23. Global Softech Skills Academy 
    24. Go Computer Cash and Carry 
    25. Henpro Solutions College 
    26. IALE School of Advanced Learning and Education (Pty) Ltd 
    27. Imbalenhle Learning Academy 
    28. In Excess Trading 22 T/A ATTI Polokwane 
    29. Intec College 
    30. iSolve Business Solutions (Pty) Ltd 
    31. IT Certification Academy 
    32. IT SA Computer Services Solutions (Pty) Ltd 
    33. Jeppe College of Commerce and Computer Studies 
    34. Jonda Learning Academy 
    35. Kaelo Computer Training cc 
    36. Kezla Investments 
    37. Konani Training and Development Institute 
    38. Madzahisi College 
    39. Mass Computer Training And Printers 
    40. NET2G Technologies (Pty) Ltd t/a IT SCHOOL 
    41. NetCampus (Pty) Ltd. 
    42. Nextgen Training Solutions (Pty) Ltd 
    43. Ngubeni Corporation 
    44. On the Ball College Pty ltd 
    45. Phokophela Investment Holdings (Pty) Ltd 
    46. Qhakaza Management Services 
    47. Quantum Career Development (PTY) LTD 
    48. Richfield Graduate Institute of Technology Pty Ltd 
    49. SEBATA Institute of Consulting and Development 
    50. Technology Corporate Management (Pty) Ltd 
    51. The Graduate Institute of South Africa 
    52. Titan Trade Technologies (Pty) Ltd 
    53. Torque Technical Computer Training (Pty) Ltd 
    54. Umzinyathi Telecommunications (Pty) Ltd 
    55. Whitestone College 
    56. Work Skills Resources 
    57. Xtensive ICT Academy (Pty) Ltd 
    58. Xylo Trading 12 (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.