SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Maintain and repair facsimile (fax) machines 
SAQA US ID UNIT STANDARD TITLE
114067  Maintain and repair facsimile (fax) machines 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to maintain and repair facsimiles:
  • As fundamental knowledge of the areas covered,
  • For those working in, or entering the workplace in Hardware and Infrastructure Maintenance and Support,
  • As additional knowledge for those wanting to understand the areas covered.

    People credited with this unit standard are able to:
  • Maintain facsimiles;
  • Identify problems with facsimiles; and
  • Resolve problems with facsimiles.
    The performance of all outcomes is to a level that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person has the prior knowledge and skills to:
  • Carry out soldering and de-soldering procedures in the electronics service industry,
  • Demonstrate knowledge of basic electronic systems,
  • Apply systematic fault finding methodology in servicing electronic products,
  • Describe and apply telecommunications technology, and
  • Describe and install facsimiles 

  • UNIT STANDARD RANGE 
    Desktop style facsimile. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Maintain facsimiles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. A maintenance plan is agreed with the customer that meets manufacturer`s and organisation`s specifications. 
    ASSESSMENT CRITERION RANGE 
    Frequency, log book maintenance, cost, etc.
     

    ASSESSMENT CRITERION 2 
    2. Maintenance procedures are carried out in accordance with manufacturer`s and organisation`s specifications. 

    ASSESSMENT CRITERION 3 
    3. The maintenance includes an analysis of the customer logbook to identify incidents that have affected the performance of the facsimile. 

    ASSESSMENT CRITERION 4 
    4. The maintenance includes the inspection and replacement of high frequency service items according to manufacturer`s specifications. 

    ASSESSMENT CRITERION 5 
    5. The maintenance includes a review of the condition and performance of the facsimile in accordance with manufacturers specifications. 

    ASSESSMENT CRITERION 6 
    6. The maintenance details are recorded according to manufacturer`s, customer`s and organisation`s policies and procedures. 

    SPECIFIC OUTCOME 2 
    Identify problems with facsimiles. 
    OUTCOME RANGE 
    Problem types - scan, print, paper-feed, transmitting and receiving. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Problems are identified, explained and described within agreed timeframe. 

    ASSESSMENT CRITERION 2 
    2. The identification ensures that the cause(s) of the problem(s) are established without trial and error process. 

    ASSESSMENT CRITERION 3 
    3. Problems are logged/recorded according to organisational requirements. 

    SPECIFIC OUTCOME 3 
    Resolve problems with facsimiles. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The resolution ensures that the problem is diagnosed using an industry recommended procedure. 

    ASSESSMENT CRITERION 2 
    2. The resolution may require a diagnostic tool to be used to diagnose the problems. 

    ASSESSMENT CRITERION 3 
    3. The resolution includes descriptions of the solutions to the problems that are justified by diagnostic evidence. 

    ASSESSMENT CRITERION 4 
    4. The problem causes and resolution are documented according to industry recommended practice and organisational requirements. 

    ASSESSMENT CRITERION 5 
    5. The facsimiles are returned to service free of problem symptoms. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.
  • An assessor, accredited by the relevant ETQA, will assess the learner`s competency.
  • Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.
  • All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.
  • Assessment procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.
  • Questions and answers to determine theoretical knowledge are expected.
  • Examination of an assessment portfolio.
  • Reporting skills are demonstrated by effective communication, using verbal (language) and/or writing skills.
  • Direct observation in simulated or actual work conditions.

    Moderation Process
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Familiar with Own Organisation`s Products and Services. The products and/or services supplied to customers by own organisation. E.g.: Maintenance of infrastructure, maintenance of applications, products, services.
  • Familiar with Customer Service Techniques. Techniques for ensuring that full account is taken of customers` real and stated needs in the delivery of products and services. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which response displays that responsible decisions, using critical and creative thinking, have been made by resolving problems with the relevant technology and components. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by planning the maintenance of the relevant technology and components. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information relevant to the maintenance and repair of the relevant technology and components. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by using mathematical and/or language skills in the modes of oral and/or written presentations by keeping records. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    1. Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.

    2. Performance of all elements is to be completed within the normal range of time that would be expected in a professional environment, e.g. in a commercial or government organisation.

    3. Performance of all elements is to be within the normal range of cost, or cost estimate, that would be expected in a commercial environment.

    4. Performance of all elements complies with the laws of South Africa, especially with regard to copyright, privacy, health and safety, and human rights. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48573   National Certificate: Information Technology: Systems Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2KO AFRICA 
    2. Academy of Training and Development 
    3. All Connections cc 
    4. Arise Business Centre 
    5. ATTI IT SOLUTIONS BLOEMFONTEIN 
    6. ATTI Nelspruit Pty Ltd 
    7. Boston Technology Campus (Pty) Ltd 
    8. Broadband College of Technology 
    9. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    10. Careers IT (Pty) Ltd 
    11. Critical Skills Training (Pty) Ltd 
    12. Damelin Correspondence College (Pty) Ltd 
    13. Delcom Training Institute 
    14. Delight Computer Training 
    15. Denwin's Computer & Business School 
    16. EAST LONDON MANAGEMENT INSTITUTE 
    17. Ekasi IT Solutions CC 
    18. EOH Abantu (Pty) Ltd 
    19. Fakazani Management Services 
    20. Falcon Business Institute (Pty) Ltd 
    21. False Bay College 
    22. Global Softech Skills Academy 
    23. Go Computer Cash and Carry 
    24. Henpro Solutions College 
    25. IALE School of Advanced Learning and Education (Pty) Ltd 
    26. Imbalenhle Learning Academy 
    27. In Excess Trading 22 T/A ATTI Polokwane 
    28. Intec College 
    29. iSolve Business Solutions (Pty) Ltd 
    30. IT Certification Academy 
    31. IT SA Computer Services Solutions (Pty) Ltd 
    32. Jeppe College of Commerce and Computer Studies 
    33. Jonda Learning Academy 
    34. Kaelo Computer Training cc 
    35. Kezla Investments 
    36. Konani Training and Development Institute 
    37. Madzahisi College 
    38. Mass Computer Training And Printers 
    39. NET2G Technologies (Pty) Ltd t/a IT SCHOOL 
    40. NetCampus (Pty) Ltd. 
    41. Nextgen Training Solutions (Pty) Ltd 
    42. Ngubeni Corporation 
    43. On the Ball College Pty ltd 
    44. Phokophela Investment Holdings (Pty) Ltd 
    45. Qhakaza Management Services 
    46. Quantum Career Development (PTY) LTD 
    47. Richfield Graduate Institute of Technology Pty Ltd 
    48. SEBATA Institute of Consulting and Development 
    49. Technology Corporate Management (Pty) Ltd 
    50. The Graduate Institute of South Africa 
    51. Titan Trade Technologies (Pty) Ltd 
    52. Torque Technical Computer Training (Pty) Ltd 
    53. Umzinyathi Telecommunications (Pty) Ltd 
    54. Whitestone College 
    55. Work Skills Resources 
    56. Xtensive ICT Academy (Pty) Ltd 
    57. Xylo Trading 12 (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.