SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply the principles of resolving problems for single-user and multi-user computer operating systems 
SAQA US ID UNIT STANDARD TITLE
114183  Apply the principles of resolving problems for single-user and multi-user computer operating systems 
ORIGINATOR
SGB Information Systems and Technology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended:
  • To provide proficient knowledge of the areas covered.
  • For those working in, or entering the workplace in the area of Information Technology and Computer Sciences.

    People credited with this unit standard are able to:
  • Describe software diagnostic tools for single-user and multi-user computer operating systems.
  • Identify problems for single-user and multi-user computer operating systems and
  • Resolve problems for single-user and multi-user computer operating systems.
  • The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit is based on a person having prior knowledge and skills to :
  • Use single-user and multi-user computer operating systems and user applications.
  • Resolve technical computer problems. 

  • UNIT STANDARD RANGE 
    The level assigned to this unit standard is appropriate because the individual needs to generate ideas through the analysis and the formulation of responses to well and abstract problems. Need to analyse and evaluate information; exercise significant judgement across a range of functions and accept responsibility for determining and achieving personal outcomes

    The credit value assigned to this unit standard is appropriate and reflects the average length of time for an average qualifying learner to become competent.
  • Contact time 30
  • Self directed learning 10
  • Coaching 10
  • Total 50 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe software diagnostic tools for single-user and multi-user computer operating systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The description outlines the function and operation of software diagnostic tools. 

    ASSESSMENT CRITERION 2 
    2. The description identifies the factors influencing the selection of tools. 

    SPECIFIC OUTCOME 2 
    Identify problems related to single-user and multi-user computer operating systems. 
    OUTCOME RANGE 
    Problem types - configuration, file management, user access. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Problems are identified, explained and described within agreed timeframe. 

    ASSESSMENT CRITERION 2 
    2. The cause(s) of the problem are established without trial and error process. 

    ASSESSMENT CRITERION 3 
    3. Problems are logged/recorded for future reference. 

    SPECIFIC OUTCOME 3 
    Resolve problems with single-user and multi-user computer operating systems. 
    OUTCOME RANGE 
    Problem types - configuration, file management, user access. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The solution uses an industry recommended procedure to diagnose problems. 

    ASSESSMENT CRITERION 2 
    2. The solution uses a diagnostic tool to diagnose problems. 

    ASSESSMENT CRITERION 3 
    3. The solution to the problem is justified by diagnostic evidence. 

    ASSESSMENT CRITERION 4 
    4. The solution documents the causes and resolutions of problems according to industry recommended practice. 

    ASSESSMENT CRITERION 5 
    5. The solution ensures that the operating systems are returned to service, free of problem symptoms. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.
  • An assessor, accredited by the relevant ETQA, will assess the learner`s competency.
  • Assessment procedures will be supplied by the ETQA in alignment with NSB requirements.
  • All assessment activities must be fair, so that all candidates have equal opportunities. Activities must be free of gender, ethnic or other bias.
  • Assessment procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF.
  • Questions and answers to determine theoretical knowledge are expected.
  • Examination of an assessment portfolio.
  • Reporting skills are demonstrated by effective communication, using verbal (language) and/or writing skills.
  • Direct observation in simulated or actual work conditions.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.
  • Moderation procedures, activities and tools must be transparent, affordable and support development within the field, sub-field and NQF. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Familiar with Application Systems. The application of automated systems to the support of specific business functions or processes. E.g.: enterprise resource planning, sales forecasting, airline reservations, petroleum reservoir modelling.
  • Familiar with Configuration Management. The control and management of ICT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording.
  • Familiar with Operating Systems. "System" software which controls activities such as input, output, dynamic resource allocation, and error reporting, within the operation of a computer configuration. E.g.: Windows NT, MVS, UNIX.
  • Familiar with Corporate, Industry and Professional Standards. Standards associated with the practitioner`s current Role. E.g.: safety standards, departmental programming standards, organisational network performance standards, help desk procedures, corporate quality and change management processes, IT Infrastructure Library.
  • Familiar with Operating Infrastructure. Knowledge of the ICT infrastructure (hardware, databases, operating systems, local area networks etc) used within own organisation.
  • Proficient in Desktop Software. The use of everyday desktop software. E.g.: word processing, spreadsheets, graphics.
  • Familiar with Customer Service Techniques. Techniques for ensuring that full account is taken of customers` real and stated needs in the delivery of products and services.
  • Familiar with Progress Reporting. Methods and techniques for reporting progress and financial compliance against an agreed plan. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display decision using critical and creative thinking by acquiring understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation and/or community by understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage him/her self and his/her activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and written presentation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exists in isolation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Supplementary information:
    None.

    Sub-Sub-Field (Domain):
    Hardware, Infrastructure, Maintenance and Support. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  48573   National Certificate: Information Technology: Systems Support  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  63589   National Diploma: Geographical Information Science  Level 5  NQF Level 05  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2KO AFRICA 
    2. Academy of Training and Development 
    3. All Connections cc 
    4. Arise Business Centre 
    5. ATTI IT SOLUTIONS BLOEMFONTEIN 
    6. ATTI Nelspruit Pty Ltd 
    7. Boston Technology Campus (Pty) Ltd 
    8. Broadband College of Technology 
    9. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    10. Careers IT (Pty) Ltd 
    11. Critical Skills Training (Pty) Ltd 
    12. CTU Training Solutions 
    13. Damelin Correspondence College (Pty) Ltd 
    14. Delcom Training Institute 
    15. Delight Computer Training 
    16. Denwin's Computer & Business School 
    17. EAST LONDON MANAGEMENT INSTITUTE 
    18. Ekasi IT Solutions CC 
    19. EOH Abantu (Pty) Ltd 
    20. Fakazani Management Services 
    21. Falcon Business Institute (Pty) Ltd 
    22. False Bay College 
    23. Global Softech Skills Academy 
    24. Go Computer Cash and Carry 
    25. Henpro Solutions College 
    26. IALE School of Advanced Learning and Education (Pty) Ltd 
    27. Imbalenhle Learning Academy 
    28. In Excess Trading 22 T/A ATTI Polokwane 
    29. Intec College 
    30. iSolve Business Solutions (Pty) Ltd 
    31. IT Certification Academy 
    32. IT SA Computer Services Solutions (Pty) Ltd 
    33. Jeppe College of Commerce and Computer Studies 
    34. Jonda Learning Academy 
    35. Kaelo Computer Training cc 
    36. Kezla Investments 
    37. Konani Training and Development Institute 
    38. Madzahisi College 
    39. Mass Computer Training And Printers 
    40. NET2G Technologies (Pty) Ltd t/a IT SCHOOL 
    41. NetCampus (Pty) Ltd. 
    42. Nextgen Training Solutions (Pty) Ltd 
    43. Ngubeni Corporation 
    44. On the Ball College Pty ltd 
    45. Phokophela Investment Holdings (Pty) Ltd 
    46. Qhakaza Management Services 
    47. Quantum Career Development (PTY) LTD 
    48. Richfield Graduate Institute of Technology Pty Ltd 
    49. SEBATA Institute of Consulting and Development 
    50. Technology Corporate Management (Pty) Ltd 
    51. The Graduate Institute of South Africa 
    52. Titan Trade Technologies (Pty) Ltd 
    53. Torque Technical Computer Training (Pty) Ltd 
    54. Umzinyathi Telecommunications (Pty) Ltd 
    55. Whitestone College 
    56. Work Skills Resources 
    57. Xtensive ICT Academy (Pty) Ltd 
    58. Xylo Trading 12 (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.