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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Explain the manager`s role in identifying and referring vulnerable or at risk employees 
SAQA US ID UNIT STANDARD TITLE
114216  Explain the manager`s role in identifying and referring vulnerable or at risk employees 
ORIGINATOR
SGB Financial Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard focuses on the role of a first line manager, section head, team leader, peer counselors, supervisor, shop steward, transformation committee member or Employment Equity committee member in supporting employees who are vulnerable or at risk and whose behaviour poses risks to productivity, performance, conduct and capacity. A manager in the context of this Unit Standard is the first level of management in an organisation at which an employee has other employees reporting to him/her.

It is envisaged that this Unit Standard will be used as part of Employee Assistance Programmes (EAP).

The qualifying learner is capable of:
  • Identifying at risk behaviour.
  • Explaining the legal and regulatory environment for managing employees who are at risk.
  • Planning a possible intervention to manage a specific situation.
  • Referring and monitoring an at risk employee. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    There is open access to this Unit Standard. Learners should competent in Communication and Mathematical Literacy at NQF Level 2. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is:
  • Signs and symptoms refer to the five biggest risks in an organisation or sector.
  • People related risks include, but are not limited to financial, legal, psycho-social, physiological, lifestyle and life management. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify at risk behaviour. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Signs and symptoms that could indicate possible at risk behaviour are identified in terms of compromised conduct, productivity, performance and capacity for five case studies. 

    ASSESSMENT CRITERION 2 
    2. The risk in behaviour that compromises conduct, productivity, performance and capacity is contextualised in order to benchmark behaviour against the team/business unit`s performance standards and good practice. 

    ASSESSMENT CRITERION 3 
    3. The ethical responsibility of an organisation to its employees at risk is explained with reference to the team leader/supervisor`s duty of care. 

    ASSESSMENT CRITERION 4 
    4. Self-objectivity is assessed in a specific situation in terms of lack of knowledge, bias and stereotyping. 

    SPECIFIC OUTCOME 2 
    Explain the legal and regulatory environment for managing employees who are at risk. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Issues relating to conduct, performance, productivity and capacity are identified in company policy and procedures documents and an indication is given of the consequences of non-compliance. 

    ASSESSMENT CRITERION 2 
    2. Legislation that regulates productivity, capacity, performance and conduct for a specific sector is identified and an indication is given of the consequences of non-compliance. 

    ASSESSMENT CRITERION 3 
    3. De facto codes and good practice in an organisation are benchmarked against the minimum requirements of the Labour Relations Act. 

    ASSESSMENT CRITERION 4 
    4. Situations that may potentially require joint decision-making are identified for three case studies. 

    ASSESSMENT CRITERION 5 
    5. Written records relating to capacity, performance, productivity and conduct that a manager is required to keep are identified for three case studies. 

    ASSESSMENT CRITERION 6 
    6. Issues of confidentiality and disclosure of personal information and people related risks are discussed with reference to the impact on the person and the organisation if there is a breech of confidentiality. 

    SPECIFIC OUTCOME 3 
    Plan a possible intervention to manage a specific situation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. An initial assessment of a people related risk is made based on observation and supported by objective evidence. 

    ASSESSMENT CRITERION 2 
    2. A decision is made as to whether or not the manager has the capacity to manage the risk. 

    ASSESSMENT CRITERION 3 
    3. A plan for a possible intervention to allow reasonable accommodation within a team is developed to manage a specific risk within the manager`s own authority and competence. 

    ASSESSMENT CRITERION 4 
    4. The plan is aligned to company policy and resources. 

    ASSESSMENT CRITERION 5 
    5. The importance of contracting with the employee to obtain buy in is explained and an indication is given of the consequences of neglecting to consult. 

    SPECIFIC OUTCOME 4 
    Refer and monitor an at risk employee. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Conditions under which an employee should be referred for a specialised intervention are explained with reference to the programme, protocol and procedures. 

    ASSESSMENT CRITERION 2 
    2. The responsibilities of the manager in terms of reasonable accommodation within the work environment are explained with examples. 

    ASSESSMENT CRITERION 3 
    3. The responsibilities of the manager in terms of reintegration and post intervention are explained with examples. 

    ASSESSMENT CRITERION 4 
    4. A monitoring process is designed to identify potential relapses or improvements in people related risks. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA , or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.

    3. Moderation of assessment will be overseen by the relevant ETQA or by an ETQA that has a Memorandum of Understanding with the relevant ETQA, according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution, which is accredited by the relevant ETQA. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems by assessing a situation, and making a decision on whether or not to confront a risk and in planning a possible intervention. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage his/her activities responsibly and effectively in assessing own objectivity in a specific situation. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and evaluate information in identifying at risk behaviour and in contextualising at risk behaviour in order to benchmark the behaviour. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively in keeping written records. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to act as a responsible citizen in the organisation by recognising at risk behaviour and creating an accommodating environment within a team or business unit. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate cultural sensitivity in identifying at risk behaviour and planning an intervention to manage the risk. 

    UNIT STANDARD CCFO CONTRIBUTING 
    The learner is able to see the world as a set of related systems in indicating the consequences of non-compliance with legislation, company policies and procedures and breeches of confidentiality. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48640   National Certificate: Financial Services Management  Level 4  Level TBA: Pre-2009 was L4  Reregistered  2023-06-30  INSETA 
    Elective  49256   Further Education and Training Certificate: Counselling  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Faisit (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.