SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Conduct a pre-conciliation by telephone in terms of the CCMA rules 
SAQA US ID UNIT STANDARD TITLE
114229  Conduct a pre-conciliation by telephone in terms of the CCMA rules 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this Unit Standard is able to conduct a pre-conciliation process by telephone .

The qualifying learner is capable of:
  • Demonstrating an understanding of the rationale of the pre-conciliation process and the preparation required for conducting a pre-conciliation
  • Conducting a pre-conciliation by telephone
  • Concluding a pre-conciliation 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The learner undertaking this Unit Standard should be competent in Communication and Mathematical Literacy at NQF Level 4. 

    UNIT STANDARD RANGE 
  • Related labour legislation will include all acts that have an impact on the CCMA and bargaining councils. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of the rationale of the pre-conciliation process. 
    OUTCOME NOTES 
    Demonstrate an understanding of the rationale of the pre-conciliation process and the preparation required for conducting a pre-conciliation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The reasoning and purpose of pre-conciliations are explained with examples. 

    ASSESSMENT CRITERION 2 
    2. The factors to consider in conducting a pre-conciliation are listed and explained in terms of the role each plays in the process. 

    ASSESSMENT CRITERION 3 
    3. A list is made of all the matters that have to be considered and the documents to be obtained and an explanation is given of why they are important in preparation for a pre-conciliation. 

    SPECIFIC OUTCOME 2 
    Conduct a pre-conciliation by telephone. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The process of pre-conciliation is explained to the identified parties to the dispute. 

    ASSESSMENT CRITERION 2 
    2. The parties are requested to relay their version of the events and the exchange of information between parties is facilitated. 

    ASSESSMENT CRITERION 3 
    3. A list of possible settlement options is generated and explained to the parties together with their advantages and disadvantages. 

    ASSESSMENT CRITERION 4 
    4. The parties are assisted to consider a mutual acceptable solution. 

    ASSESSMENT CRITERION 5 
    5. The outcome of the pre-conciliation is communicated to parties. 

    SPECIFIC OUTCOME 3 
    Conclude a pre-conciliation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The issuing of the appropriate outcome certificate and documentation is arranged and served on parties. 

    ASSESSMENT CRITERION 2 
    2. The pro-forma settlement agreement, for successfully concluded pre-conciliations, is completed and served on parties for signature and acceptance. 

    ASSESSMENT CRITERION 3 
    3. The parties are advised of their rights to proceed to the next process in the event of an unsuccessfully concluded pre-conciliation. 

    ASSESSMENT CRITERION 4 
    4. The appropriate administrative processes are completed in terms of relevant legislation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or to an ETQA that has a Memorandum of Understanding with the relevant ETQA
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The knowledge underpinning the above Specific Outcomes is:
  • the Labour Relations Act
  • the Basic Conditions of Employment Act
  • the Employment Equity Act
  • the Skills Development Act and its impact on all role-players and stakeholders 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Identify and solve problems related to the interpretation of related labour legislation and its impact on all stakeholders. 

  • UNIT STANDARD CCFO ORGANISING 
  • Organise oneself and one`s activities effectively. 

  • UNIT STANDARD CCFO COLLECTING 
  • Collecting, analysing, organising and critically evaluating information, pertaining to all related Labour Legislation for bargaining councils and collective agreements. 

  • UNIT STANDARD CCFO COMMUNICATING 
  • Communicate effectively with all stakeholders gathering and explaining the appropriate labour legislation requirements and the impact it may have on them. 

  • UNIT STANDARD CCFO SCIENCE 
  • Using science and technology effectively and critically, in obtaining information related to all labour legislation. 

  • UNIT STANDARD CCFO DEMONSTRATING 
  • Demonstrating an understanding of the world as a set of related systems by recognising the impact of the labour legislation on bargaining councils and collective agreements. 

  • UNIT STANDARD CCFO CONTRIBUTING 
  • Contribute to the full personal development of each learner and the social and economic development of the society at large, by making it the underlying intention of any programme of learning to make an individual aware of the importance of being culturally and aesthetically sensitive across a range of social contexts when interpreting the various labour legislation. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  93993   National Certificate: Labour Relations Practice  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  93994   National Diploma: Labour Relations Practice: Dispute Resolution  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.