SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage stock in frontline service environment 
SAQA US ID UNIT STANDARD TITLE
114486  Manage stock in frontline service environment 
ORIGINATOR
SGB Postal Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Consumer Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  15 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Competence in this unit standard will enable the learner to integrate stock management principals and theories with business performance, providing a learner with a generic management competency. The unit standard will contribute to the development of any learner within the postal industry by providing recognition, further mobility and transportability within the field. It contributes to the competence of those learners who want to pursue a career in the postal industry specifically, leading to greater levels of productivity and quality in this sector, as well a generic competency, transferable to other industries.The knowledge, skills and understanding demonstrated in this unit standard is essential for social and economic transformation and upliftment within the postal industry, and society as a whole. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The following competencies are assumed for a learner embarking on the unit standard:
  • Communication and Literacy, NQF Level 4
  • Mathematics, NQF Level 4 

  • UNIT STANDARD RANGE 
    Stock may include, but not limited to postage stamps, revenue stamps, post cards, earograms, game cards, and savings certificates, cheques and receipt books, stationary, consumables, cleaning material, containers, electric equipment and furniture.

    Stock inventory or record may include, but not limited to, main stock book, company records, minimum and maximum stock levels, company manuals determining stock requirements for a specific period may include, but not limited to, daily weekly, monthly, quarterly, half yearly, annually.

    Techniques and electronic equipment for counting quantities of stock may include, but not limited to, physical counts, scanners, calculators, bank note counting device, electronic device printoutsTechniques for conducting a needs analysis and standard analytical practices may include, but not limited to, past or future trends or data, external factors, business plans, special projects or issues to be launched, monitoring the rate of sales.

    A range of stock characteristics may include, but not limited to, stock type, colour, price, weight, packing, bar code, number of units, sealsPlace of storage may include, but not limited to, safes, strong rooms, shelves, cupboards, money drawers, cages, store rooms.

    Categories of stock may include, but not limited to, Sellable stock, non perishable goods, high value stock, electronic stock, stationary, cleaning materials, office furniture, consumable stock Packing containers may include, but not limited to, envelopes, canvass - or plastic bags, roll-tainers, trays, boxes, crates.

    Techniques and electronic equipment for counting quantities of stock may include, but not limited to, scanners, physical counts, calculators, bank note counting device, electronic device printoutsCriteria against which stock is evaluated may include, but not limited to, damaged stock, expired ranges of stock, discontinued ranges of stock. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Perform stock needs analyses to prepare for stock replenishing. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Stock inventory or record is obtained, maintained and updated according to organisation`s procedures and protocol 

    ASSESSMENT CRITERION 2 
    2. Stock flow is analysed based on historic figures 

    ASSESSMENT CRITERION 3 
    3. Stock requirements for a specific period are determined based on stock flow analyses 

    ASSESSMENT CRITERION 4 
    4. Stock requirements for a specific period are recorded on relevant systems 

    ASSESSMENT CRITERION 5 
    5. Established needs are adjusted according to new market requirements and standard analytical practices. 

    SPECIFIC OUTCOME 2 
    Order stock for stock replenishing. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Calculated stock to be ordered is captured and documented on relevant systems 

    ASSESSMENT CRITERION 2 
    2. Particulars on the completed requisition are verified for accuracy 

    ASSESSMENT CRITERION 3 
    3. Requisitions are authorised using correct channels 

    ASSESSMENT CRITERION 4 
    4. Requisitions are forwarded to the relevant supplier ethically and using correct channels 

    SPECIFIC OUTCOME 3 
    Receive stock for storage. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Stock is received from supplier ethically and using correct channels 

    ASSESSMENT CRITERION 2 
    2. Stock items received are checked for damage or variances according to organisation specific procedures. 

    ASSESSMENT CRITERION 3 
    3. Stock items received are verified for correctness against consignment documents 

    ASSESSMENT CRITERION 4 
    4. Discrepancies between stock ordered and stock received are rectified according to organisation specific procedures. 

    ASSESSMENT CRITERION 5 
    5. Stock is stored in accordance with product or range requirements 

    ASSESSMENT CRITERION 6 
    6. Stock inventory or record is updated, timeously 

    ASSESSMENT CRITERION 7 
    7. Stock is accounted for, accurately 

    SPECIFIC OUTCOME 4 
    Issue stock to internal and external users. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Calculations of the amounts on the order from are verified to be accurate 

    ASSESSMENT CRITERION 2 
    2. Where applicable, stock is compared with the cash received, accurately. 

    ASSESSMENT CRITERION 3 
    3. Stock is obtained from place of storage and checked for damage or variances, accurately. 

    ASSESSMENT CRITERION 4 
    4. Particulars of all stock to be issued are recorded and accounted for on relevant systems. 

    ASSESSMENT CRITERION 5 
    5. Stock to be issued is packed and despatched or handed over according to specific requirements. 

    ASSESSMENT CRITERION 6 
    6. Acknowledgement of receipt of stock is obtained and recorded on relevant systems. 

    SPECIFIC OUTCOME 5 
    Return stock to supplier. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Stock to be returned is identified and removed from place of storage, accurately and ethically. 

    ASSESSMENT CRITERION 2 
    2. Particulars of stock to be returned is captured on the stock return document, accurately 

    ASSESSMENT CRITERION 3 
    3. Stock to be returned is accounted for on relevant systems 

    ASSESSMENT CRITERION 4 
    4. Stock to be returned is packed and despatched to relevant supplier according to specific requirements. 

    SPECIFIC OUTCOME 6 
    Check and verify stock on hand. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. All relevant stock records and documentation are obtained at specified intervals and prepared for stock checking/stock taking according to organisation`s policies and procedures. 

    ASSESSMENT CRITERION 2 
    2. Stock items are counted, calculated and recorded, accurately and on relevant systems 

    ASSESSMENT CRITERION 3 
    3. Calculated stock figures are compared and confirmed with stock figures on record, accurately 

    ASSESSMENT CRITERION 4 
    4. Discrepancies are recorded and resolved accurately and on relevant systems. 

    ASSESSMENT CRITERION 5 
    5. All relevant stock records and documentation are obtained at specified intervals and prepared for stock checking/stock taking, according to organisation`s policies and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:
  • Company operational systems, procedures and policies
  • Company vision, mission and operational objectives
  • Principals of stock control.
  • Stock control methodologies 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve problems

    Outcome:
  • Check and verify stock on hand

    Assessment:
  • Discrepancies are recorded and resolved accurately and on relevant systems. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others

    Outcomes:
  • Receive stock for storage
  • Issue stock to internal and external users
  • Return stock to supplier

    Assessment:
  • Stock is received from supplier ethically and using correct channels
  • Acknowledgement of receipt of stock is obtained and recorded on relevant systems
  • Stock to be returned is packed and despatched to relevant supplier according to specific requirements 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management

    Outcomes:
    All

    Assessment:
    All 

    UNIT STANDARD CCFO COLLECTING 
    Manage information

    Outcomes:
    All

    Assessment:
    All 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    Outcomes:
  • Receive stock for storage
  • Issue stock to internal and external users
  • Return stock to supplier

    Assessment:
  • Stock is received from supplier ethically and using correct channels
  • Acknowledgement of receipt of stock is obtained and recorded on relevant systems
  • Stock to be returned is packed and despatched to relevant supplier according to specific requirements 

  • UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence

    Outcomes:
  • Order stock for stock replenishing
  • Issue stock to internal and external users
  • Return stock to supplier
  • Check and verify stock on hand

    Assessment:
  • Calculated stock to be ordered is captured and documented on relevant systems
  • Particulars of all stock to be issued are recorded and accounted for on relevant systems.
  • Acknowledgement of receipt of stock is obtained and recorded on relevant systems.
  • Stock to be returned is accounted for on relevant systems
  • Stock items are counted, calculated and recorded, accurately and on relevant systems
  • Discrepancies are recorded and resolved accurately and on relevant systems. 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Understand contextual world systems

    Outcomes
    All

    Assessment:
    All 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48662   National Certificate: Postal Frontline Service Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.