SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage mail operations in a frontline service environment 
SAQA US ID UNIT STANDARD TITLE
114497  Manage mail operations in a frontline service environment 
ORIGINATOR
SGB Postal Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Consumer Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Competence in this unit standard will enable the learner to manage frontline mail operations, providing a learner with postal industry competencies, and also some generic management competency. It will enable the learner to make decisions, consider options and communicate according to available information thus the unit standard will contribute to the development of any learner within the postal industry by providing recognition, further mobility and transportability within the field. It contributes to the competence of those learners who want to pursue a career in the postal industry specifically, leading to greater levels of productivity and quality in this sector, as well a generic competency, transferable to other industries. The knowledge, skills and understanding demonstrated in this unit standard is essential for social and economic transformation and upliftment within the postal industry, and society as a whole. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The following competencies are assumed for a learner embarking on the unit standard:
  • Communication and Literacy, NQF Level 4
  • Mathematics, NQF Level 4 

  • UNIT STANDARD RANGE 
  • Managing the consignment of incoming mail may include, but not limited to, mail bags, envelopes, trays, roll-tainers, mail list, tick sheet, consignment note, tracking document, record book, sealing equipment.
  • Ensuring quality checks on mail may include, but not limited to mail balance, private boxes and - bags, spot checks, quality check, report, record book, letter - and parcel bill.
  • Procedural handling of recorded items may include, but not limited to, mail item, mail balance, office record, delivery notification, despatch bill, container note.
  • Entries of special enclosures may include, but not limited to, postal orders, official remittances, savings bank, bank parcels, secure mail items. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Control received mail in frontline. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Consignment of incoming mail is checked for correctness and verified to be correct against consignment note. 

    ASSESSMENT CRITERION 2 
    2. Mail is transferred to relevant section. 

    ASSESSMENT CRITERION 3 
    3. The opening of containers and the determining of volumes are supervised according to organisation`s polices and procedures. 

    ASSESSMENT CRITERION 4 
    4. Staff is scheduled to handle established volumes of mail. 

    SPECIFIC OUTCOME 2 
    Manage processing of mail in frontline. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Mail items are separated according to type according to organisation`s polices and procedures. 

    ASSESSMENT CRITERION 2 
    2. Mail items are processed according to organisation`s polices and procedures. 

    ASSESSMENT CRITERION 3 
    3. Mail items are selected and tested at specified intervals for compliance to set standards. 

    ASSESSMENT CRITERION 4 
    4. The quality check results are recorded on relevant systems. 

    ASSESSMENT CRITERION 5 
    5. Quality discrepancies are rectified according to organisation`s polices and procedures and forwarded to relevant sections. 

    SPECIFIC OUTCOME 3 
    Ensure handling of mail is according with polices and procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Recorded items are handled, securely. 

    ASSESSMENT CRITERION 2 
    2. Correctness of particulars and figures of recorded items in mail record is checked and verified in relation to relevant office records. 

    ASSESSMENT CRITERION 3 
    3. Discrepancies discovered in mail balance check are recorded on relevant systems. 

    ASSESSMENT CRITERION 4 
    4. Corrective measures are implemented according to organisation`s polices and procedures. 

    SPECIFIC OUTCOME 4 
    Control mail dispatches from frontline. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Entries of special enclosures on container note are witnessed and countersigned on container note, where applicable, according to organisation`s polices and procedures. 

    ASSESSMENT CRITERION 2 
    2. Closure of mail containers is supervised according to organisation`s polices and procedures. 

    ASSESSMENT CRITERION 3 
    3. The despatch of all outgoing mail is supervised according to organisation`s polices and procedures. 

    ASSESSMENT CRITERION 4 
    4. The despatch of all outgoing mail is documented on relevant systems. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with a relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with a relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:
  • Handling and processing of mail
  • Company specific mail operations policies and procedures
  • Legislation with regard to postal operations 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve problems.

    Refer to the following Specific Outcomes:
  • Manage processing of mail in frontline.
  • Ensure handling of mail is according with polices and procedures.

    Refer to the following Assessment Criteria:
  • Quality discrepancies are rectified according to organisation`s polices and procedures and forwarded to relevant sections.
  • Corrective measures are implemented according to organisation`s polices and procedures. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others.

    Refer to all Outcomes & Assessment Criteria. 

    UNIT STANDARD CCFO ORGANISING 
    Employ self-management.

    Refer to all Outcomes & Assessment Criteria. 

    UNIT STANDARD CCFO COLLECTING 
    Manage information.

    Refer to all Outcomes & Assessment Criteria. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.

    Refer to all Outcomes & Assessment Criteria. 

    UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence.

    Refer to the following Specific Outcomes:
  • Ensure handling of mail is according with polices and procedures.
  • Control mail dispatches from frontline.

    Refer to the following Assessment Criteria:
  • Discrepancies discovered in mail balance check are recorded on relevant systems.
  • The despatch of all outgoing mail is documented on relevant systems. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand contextual world systems.

    Refer to all Outcomes & Assessment Criteria. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48662   National Certificate: Postal Frontline Service Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.