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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Demonstrate appropriate life skills and ethical conduct 
SAQA US ID UNIT STANDARD TITLE
114860  Demonstrate appropriate life skills and ethical conduct 
ORIGINATOR
SGB Diplomacy, Protocol and Foreign Affairs Assist 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Sovereignty of the State 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard has as its core purpose, qualifying learners who will demonstrate ethical and professional conduct in diplomatic service. They will gain self-knowledge and determine their own suitability to cope with a career in a foreign environment. They will apply the Batho Pele principles, develop appropriate thinking strategies; determine strategies to adjust to new environments and cultures and study the code of conduct of the DFA.

The qualifying learner will be able to:
  • Develop a base-line knowledge of self in a diplomatic career context.
  • Demonstrate social responsibilities.
  • Apply the Batho Pele principles.
  • Identify coping strategies in a foreign environment.
  • Know and apply the DFA code of conduct.
  • Develop thinking skills and strategies. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification are assumed to have completed a Level 4 qualification or RPL equivalent. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Develop a base-line knowledge of self in a diplomatic career context. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Socio-economic factors, personal values, interests and abilities are identified and evaluated with regards to a career. 

    ASSESSMENT CRITERION 2 
    Personal expectations and abilities are identified. 

    ASSESSMENT CRITERION 3 
    The trends and demands of a career in a foreign country are investigated and reported. 

    ASSESSMENT CRITERION 4 
    Personal challenges of a career in a foreign agency are identified. 

    ASSESSMENT CRITERION 5 
    A personal profile is compiled of personal strengths and weaknesses in meeting the challenges of working in a foreign environment. 

    SPECIFIC OUTCOME 2 
    Demonstrate social responsibilities. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Strategies to enhance own self-esteem are planned. 

    ASSESSMENT CRITERION 2 
    Personal needs and expectations are evaluated and compiled. 

    ASSESSMENT CRITERION 3 
    Interpersonal skills are demonstrated. 

    ASSESSMENT CRITERION 4 
    Own goals to address shortcomings are articulated with relevant time frames. 

    ASSESSMENT CRITERION 5 
    Skills to achieve set goals are mapped out. 

    ASSESSMENT CRITERION 6 
    Assistance of support services are sought to address shortcomings. 

    SPECIFIC OUTCOME 3 
    Evaluate and apply the Batho Pele principles. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Batho Pele is defined. 

    ASSESSMENT CRITERION 2 
    The eight Batho Pele principles are identified. 

    ASSESSMENT CRITERION 3 
    Own performance is measured against these principles. 

    ASSESSMENT CRITERION 4 
    Personal strategies to implement Batho Pele are planned. 

    SPECIFIC OUTCOME 4 
    Develop coping mechanisms in foreign environments. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Foundations for developing healthy relationships are identified. 

    ASSESSMENT CRITERION 2 
    Strategies to create an environment for co-operation and effective teamwork are planned. 

    ASSESSMENT CRITERION 3 
    Coping mechanisms to deal with culture shock and to adjust to new environments are devised. 

    ASSESSMENT CRITERION 4 
    Support structures for family members to deal with change are identified and support services are consulted. 

    ASSESSMENT CRITERION 5 
    Skills of assertiveness are demonstrated. 

    SPECIFIC OUTCOME 5 
    Know and apply the DFA code of conduct. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The ethical code of conduct for diplomats is evaluated. 

    ASSESSMENT CRITERION 2 
    The implications of the DFA code of conduct are explained. 

    ASSESSMENT CRITERION 3 
    The Code of Conduct is applied in practice. 

    SPECIFIC OUTCOME 6 
    Develop thinking skills and strategies. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The functions of the brain and memory systems are explained. 

    ASSESSMENT CRITERION 2 
    Modes of thinking are identified. 

    ASSESSMENT CRITERION 3 
    Critical, creative and logical thinking skills, are explained. 

    ASSESSMENT CRITERION 4 
    Problem solving skills are enhanced role played in different scenarios and critical incidents. 

    ASSESSMENT CRITERION 5 
    Active listening techniques are demonstrated. 

    ASSESSMENT CRITERION 6 
    Long, medium and short-term goals are articulated in terms of a career in the diplomatic field. 

    ASSESSMENT CRITERION 7 
    Mind mapping is demonstrated. 

    ASSESSMENT CRITERION 8 
    Emotional intelligence in managing relationships is demonstrated. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the ETQA's discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Principles, methods and techniques to discover values, attitudes, interests etc. to determine own profile.
  • Goals setting activities
  • Personality testing
  • Personality profiling: personality types, learning styles, managerial styles, own strengths and weaknesses.
  • Personal growth and development
  • Assertiveness training
  • Batho Pele principles and practice: Consultation, Service Standards, Access, Courtesy, Information, Openness and transparency, Redress and Value for Money.
  • Understanding culture shock and coping mechanisms
  • Formal assessment for future career building and development
  • DFA Code of Conduct
  • The functions of the brain and memory systems
  • Modes of thinking: Critical, creative and logical thinking skills
  • Problem solving skills
  • Active listening techniques
  • Long, medium and short term goal setting
  • Mind mapping
  • Emotional intelligence and managing relationships 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in presenting the best interest of South Africa. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information pertaining to self-knowledge. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively in cross-cultural circumstances. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems to acquire best possible understanding of diversity. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Assessment Methods and Integrated Assessment:

    Ensure that assessment covers the specific outcomes, the critical cross-field outcomes and the essential embedded knowledge. Assessment activities should be appropriate to the context and tools may include self-assessment, peer assessment, formative and summative assessment.

    A range of assessment methods should be used, including direct observation, product sample, simulation, questioning (verbal or written) and testimony (portfolio collection of evidence).

    Integrated assessment: It may be more effective and efficient to assess a number of unit standards together thus reducing the number of assessment "events". Ensure that the commonalities that exist between the unit standards are captured in a way that makes sense for assessment.

    Supplementary Information:

    Activity & number of hours:
    Lectures: 30
    Experiential Learning: 20 (Group activities to develop life skills)
    Self-directed learning: 20
    Skills coaching: 10
    Total: 80 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  48761   National Certificate: Mission Administration  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Edutel Public Service Company 
    2. South Africa School of Diplomacy, Protocol and Public Administration 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.