SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Perform office functions in a wholesale and retail outlet 
SAQA US ID UNIT STANDARD TITLE
114890  Perform office functions in a wholesale and retail outlet 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for persons working in the wholesale and retail sector who perform general office functions. This unit standard does not include cash handling or cash/stock administration which are covered in other unit standards. This unit standard covers only general office administration

Persons credited with this unit standard will be able to perform basic office functions such as file documents, send faxes, photocopy, prepare mail etc. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Numeracy and literacy at NQF level 1 or equivalent. 

UNIT STANDARD RANGE 
N/A 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
File documentation. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Documents for filing, the method for filing of each plus organisation deadlines are explained. 

ASSESSMENT CRITERION 2 
The effect incorrectly filed documents could have on the organisation is explained. 

ASSESSMENT CRITERION 3 
Documents are filed by deadline and according to organisational requirements. 

SPECIFIC OUTCOME 2 
Prepare mail for posting. 
OUTCOME RANGE 
"Posting" refers not only to sending of mail via the postal service but also sending of mail via internal mail bags such as those used by chain store operations. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Mail for posting is identified along with the method of posting them. 
ASSESSMENT CRITERION RANGE 
"Posting" refers not only to sending of mail via the postal service but also sending of mail via internal mail bags such as those used by chain store operations.
 

ASSESSMENT CRITERION 2 
Mail is sorted, packed and addressed for postage according to organisational requirements. 

ASSESSMENT CRITERION 3 
The effect incorrectly addressed mail could have on the organisation is explained. 

ASSESSMENT CRITERION 4 
Mail is posted within agreed time frames using the correct postage method. 

SPECIFIC OUTCOME 3 
Use office equipment. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The office equipment to be used is identified and their purpose explained. 

ASSESSMENT CRITERION 2 
The equipment is used according to organisational and manufacturer requirements. 

ASSESSMENT CRITERION 3 
Faults with the equipment are identified and reported to relevant persons. 

SPECIFIC OUTCOME 4 
Maintain the office. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
The work area, stationary and equipment meet the organisation's housekeeping standards. 

ASSESSMENT CRITERION 2 
Stationary levels are monitored and replenishment requested before stocks are exhausted. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Programmes leading to the award of credits from this unit standard will be accredited by the relevant SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant SETA ETQA.

Internal Moderations will be performed by the Accredited Providers whilst the relevant ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
The demonstrated understanding of:
  • Different methods of filing of documentation.
  • Organisational documents for filing, the method used by the organisation for their filing and the deadline dates for this to be done.
  • Different methods of postage.
  • Organisational requirements and deadlines in the preparation of mail for postage.
  • Correct usage of office machinery.
  • To whom faulty equipment must be reported. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solving problems
    Evident in specific outcome
  • Use office equipment

    and assessment criteria
  • Faults with the equipment are identified and reported to relevant persons 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team

    Evident in specific outcome
  • File documentation
  • Use office equipment

    and assessment criteria
  • Documents are filed by deadline and according to organisational requirements
  • Faults with the equipment are identified and reported to relevant persons 

  • UNIT STANDARD CCFO ORGANISING 
    Organise oneself and ones activitiies
    Evident in specific outcome
  • File documentation
  • Prepare mail for posting
  • Use office equipment

    and assessment criteria
  • Documents are filed by deadline and according to organisational requirements
  • Mail is sorted, packed and addressed for postage according to organisational requirements
  • Mail is posted within agreed time frames using the correct postage method
  • Faults with the equipment are identified and reported to relevant persons 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information
    Evident in specific outcome
  • Prepare mail for posting

    and assessment criteria
  • Mail is sorted, packed and addressed for postage according to organisational requirements
  • Mail is posted within agreed time frames using the correct postage method 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively
    Evident in specific outcome
  • Use office equipment

    and assessment criteria
  • Faults with the equipment are identified and reported to relevant persons 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems
    Evident in specific outcome
  • File documentation
  • Prepare mail for posting

    and assessment criteria
  • The effect incorrectly filed documents could have on the organisation is explained
  • The effect incorrectly addressed mail could have on the organisation is explained 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Terminology

    Posting refers not only to sending of mail via the postal service but also sending of mail via internal mail bags such as those used by many chain store operations. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  48763   National Certificate: Retail Shop Floor Practices  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2007-05-02  Was W&RSETA until Last Date for Achievement 
    Elective  49280   National Certificate: Wholesale and Retail Distribution  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Elective  58206   National Certificate: Wholesale and Retail Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Elective  58308   National Certificate: Informal Small Business Practice  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Aboutlearning Pty Ltd 
    2. D Z D TRADING AND PROJECTS 24 
    3. Edutel Wholesale & Retail Academy 
    4. Eruditio Skills Development Consultants 
    5. Gemini Training And Development Pty Ltd 
    6. KLM EMPOWERED HUMAN SOLUTIONS SPECIALISTS PTYLTD 
    7. Lightbrary Development Solutions Pty Ltd 
    8. Marrian Ridge Computer Centre (Pty) Ltd 
    9. Masstores (Pty) Ltd t/a Game and DionWired 
    10. Owl Business Training PTY LTD 
    11. Phekgole Trading Enterprise 
    12. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    13. Southern Ambition 171 
    14. Thahameso Training and Development Services 
    15. Visual Excellence Trading 508 (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.