SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Administer deliveries 
SAQA US ID UNIT STANDARD TITLE
114897  Administer deliveries 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who deliver stock purchased from a Wholesale or Retail organisation or pick up stock previously delivered, from customers.

Persons credited with this unit standard are able to function under general supervision and carry out established and familiar procedures in familiar environments. This person is able to co-operate with others in delivering and, where required, assembling/disassembling purchases to the customer's satisfaction and in a cost-effective manner. This function also includes basic processing of readily available information. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner has completed the following areas of learning before attempting this unit standard:
  • Numeracy and Literacy at NQF Level 1 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare stock for delivery. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Items for delivery are identified and collected as per the organisation's procedures. 

    ASSESSMENT CRITERION 2 
    The condition of the items is checked to ensure they meet the required standards and any damaged stock is reported according to organisational procedures. 

    ASSESSMENT CRITERION 3 
    Goods are verified to the delivery documents prior to loading according to organisational procedures. 

    SPECIFIC OUTCOME 2 
    Plan the delivery. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Routes including delivery and pick up are checked for clarity and grouped in a cost effective manner. 

    ASSESSMENT CRITERION 2 
    The customer is notified of the delivery/pick up and access to premises is confirmed. 

    ASSESSMENT CRITERION 3 
    The name, address and products for delivery/pick up are confirmed with the customer. 

    SPECIFIC OUTCOME 3 
    Load and secure goods. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The goods are checked and signed to agree they match with delivery/collection note. 

    ASSESSMENT CRITERION 2 
    The goods are loaded in the appropriate sequence according to delivery route. 

    ASSESSMENT CRITERION 3 
    Packing material and methods are used to secure and protect goods from damage/spoilage whilst in transit according to organisational procedures and characteristics of the goods being delivered. 

    SPECIFIC OUTCOME 4 
    Obtain proof of delivery/pick up. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Stock is off loaded using the applicable equipment. 

    ASSESSMENT CRITERION 2 
    Goods are assembled/disassembled according to organisation and manufacture's specification (where applicable). 

    ASSESSMENT CRITERION 3 
    The customer's signature is obtained to confirm delivery/pick up and condition of stock according to the organisation's procedures. 

    ASSESSMENT CRITERION 4 
    In case of cash-on-delivery, payment is obtained and receipt issued according to organisation's requirements. 

    ASSESSMENT CRITERION 5 
    Ways in which shrinkage and losses occur are explained in relation to the process of loading, unloading and delivering stock. 

    SPECIFIC OUTCOME 5 
    Handle discrepancies in deliveries. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Merchandise found to be damaged and not accepted by the customer is handled according to organisational procedures. 

    ASSESSMENT CRITERION 2 
    Stock that could not be delivered due to other reasons is returned to the depot according to organisational procedures. 

    ASSESSMENT CRITERION 3 
    Documentation is checked to ensure completeness prior to handing to relevant parties at end of delivery process. 

    ASSESSMENT CRITERION 4 
    Reports as required by organisation on delivery process are completed according to organisational requirements. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Programmes leading to the award of credits from this unit standard will be accredited by the relevant SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant SETA ETQA.

    Internal Moderations will be performed by the Accredited Providers whilst the relevant ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The demonstrated understanding of:
  • Organisation procedures for delivering stock
  • Techniques for packing, stacking and protecting stock in delivery vehicles
  • Techniques for checking stock availability
  • Organisation's procedures for handling cash-on-delivery payments
  • Techniques for assembling items applicable to the organisation
  • Organisation's delivery documentation
  • Techniques for loading, off-loading and moving stock as it applies to the organisation
  • Organisation's policy and procedures for items damaged in-transit
  • The terms, shrinkage and losses
  • The effect of shrinkage and losses on profits and employees
  • The causes of, and preventive methods for shrinkage and losses while delivering stock 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solving problems.

    Evident in the following:
  • Specific Outcome: Prepare stock for delivery.
  • Assessment Criteria: The condition of the items is checked to ensure they meet the required standards and any damaged stock is reported according to organisational procedures. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team.

    Evident in the following:
  • Specific Outcome:
    Prepare stock for delivery;
    Plan the delivery;
    Load and Secure Goods.
  • Assessment Criteria:
    The goods are checked and signed to agree they match with delivery/collection note. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise oneself and ones activities.

    Evident in the following:
  • Specific Outcome:
    Prepare stock for delivery;
    Load and secure goods.
  • Assessment Criteria:
    Goods are verified to the delivery documents prior to loading according to organisational procedures;
    The goods are checked and signed to agree they match with delivery/collection note. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    Evident in the following:
  • Specific Outcome:
    Prepare stock for delivery;
    Plan the delivery.
  • Assessment Criteria:
    Items for delivery are identified and collected as per the organisation's procedures;
    Routes including delivery and pick up are checked for clarity and grouped in a cost effective manner. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.

    Evident in the following:
  • Specific Outcome:
    Plan the delivery;
    Load and Secure Goods.
  • Assessment Criteria:
    The customer is notified of the delivery/pick up and access to premises is confirmed;
    The name, address and products for delivery/pick up are confirmed with the customer. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related system.

    Evident in the following:
  • Specific Outcome: Load and secure goods. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  58026   General Education and Training Certificate: Food and Beverage Handling Processes  Level 1  NQF Level 01  Reregistered  2023-06-30  FOODBEV 
    Elective  48763   National Certificate: Retail Shop Floor Practices  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2007-05-02  Was W&RSETA until Last Date for Achievement 
    Elective  49280   National Certificate: Wholesale and Retail Distribution  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Elective  58206   National Certificate: Wholesale and Retail Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Braune Training (Pty) Ltd 
    2. Edutel Wholesale & Retail Academy 
    3. KLM EMPOWERED HUMAN SOLUTIONS SPECIALISTS PTYLTD 
    4. REATS Training Services 
    5. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    6. Woolworths Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.