SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Maintain a safe and secure wholesale and retail environment 
SAQA US ID UNIT STANDARD TITLE
114912  Maintain a safe and secure wholesale and retail environment 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for new entrants to the Wholesale and Retail sector. Persons credited with this standard function under general supervision and carry out established and familiar procedures in familiar environments. These persons will be able to maintain a safe and secure environment in the workplace.

Persons credited with this unit standards will also be prepared to respond to an emergency situation and incidents should they arise in the wholesale or retail environment. They are also responsible for maintaining customer safety and well being.

This unit standard excludes any learning relevant to hygiene and housekeeping and retail security aspects dealing with shoplifters and burglary. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that the learner has completed the following areas of learning before attempting this unit standard.
  • Numeracy and Literacy at NQF Level 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Maintain a safe and secure work environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Employer and employee rights and responsibilities regarding safety in the workplace are explained in terms of the Occupational Health and Safety Act 

    ASSESSMENT CRITERION 2 
    The importance of maintaining a safe working environment for staff and customers is explained according to the effect it could have on the organisation's image 

    ASSESSMENT CRITERION 3 
    Safety procedures for avoiding accidents in the work environment are described as applicable to the job function 

    ASSESSMENT CRITERION 4 
    The importance of securing areas from unauthorised access is explained in relation to the effect it will have on safety and security 

    ASSESSMENT CRITERION 5 
    Hazardous objects/products or potential hazards are identified, reported and appropriate procedures are taken as stipulated by Health and Safety legislation 

    ASSESSMENT CRITERION 6 
    The procedures to follow in event of identifying a shoplifting incident or suspecting someone as a shoplifter is explained in terms of the organisation's policy 

    SPECIFIC OUTCOME 2 
    Understand the role and responsibilities in the event of an emergency situation. 
    OUTCOME NOTES 
    Understand the role and responsibilities in the event of an emergency situation in wholesale and retail environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Safety and emergency signs are identified, located and explained according to general safety standard 

    ASSESSMENT CRITERION 2 
    A list of emergency and safety telephone numbers are located and the use thereof is explained according to organisational policy and procedures 

    ASSESSMENT CRITERION 3 
    Different emergency situations and the appropriate responses are explained in terns of the store's procedure 
    ASSESSMENT CRITERION RANGE 
    Emergency situations include bomb threat, fire, violence, armed robbery, power failure, floods, protest action
     

    ASSESSMENT CRITERION 4 
    Evacuation procedures and personal role during emergency situations are described according to organisational policy and procedures 

    SPECIFIC OUTCOME 3 
    Demonstrate an understanding of safety procedures within a wholesale and retail store. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Locations of safety equipment in the store are identified as required by the store 

    ASSESSMENT CRITERION 2 
    Different types of safety equipment and signs/symbols are identified and their use is explained according to safety procedures 

    ASSESSMENT CRITERION 3 
    The procedure to be followed in the event of an incident is explained according to the store and Health and Safety legislation and procedure 

    ASSESSMENT CRITERION 4 
    Identify the different role players to be contacted in the event of an incident and emergency situation 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Programmes leading to the award of credits from this unit standard will be accredited by the relevant SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant SETA ETQA.

    Internal Moderations will be performed by the Accredited Providers whilst the specific ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    A demonstrated understanding of the following embedded knowledge as it applies to safety in a wholesale or retail outlet:
  • Emergency signs and their meanings
  • Fire fighting equipment and their usage
  • Organisational procedures for emergency situations
  • Location and use of contact telephone numbers for emergency services
  • Roles and responsibilities of nominated safety representatives during emergency situations
  • Safe working procedures as they apply to the various job functions
  • Organisation's policy and procedures for disposing of hazardous merchandise
    (In stores where this is applicable)
  • Health & Safety legislation where applicable
  • Organisation's evacuation procedure
  • Procedure to follow in the event of an accident to a customer or team member
  • Procedures for responding to a shoplifting incident or suspecting someone of shoplifting 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solving problems
    Evident in specific outcome
  • Maintain a safe and secure work environment.

    and assessment criteria
  • Hazardous objects/products or potential hazards are identified, reported and appropriate procedures are taken as stipulated by Health and Safety legislation 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team
    Evident in specific outcome
  • Maintain a safe and secure work environment

    and assessment criteria
  • Safety procedures for avoiding accidents in the work environment are described as applicable to the job function 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information
    Evident in specific outcome
  • Understand the role and responsibilities in the event of an emergency situation in wholesale and retail environment
  • Demonstrate an understanding of safety procedures within a wholesale and retail store

    and assessment criteria
  • Safety and emergency signs are identified, located and explained according to general safety standard
  • A list of emergency and safety telephone numbers are located and the use thereof is explained according to organisational policy and procedures
  • Different emergency situations and the appropriate responses are explained in terns of the store's procedure
    Range: Emergency situations include bomb threat, fire, violence, armed robbery, power failure, floods, protest action
  • Evacuation procedures and personal role during emergency situations are described according to organisational policy and procedures
  • Different types of safety equipment and signs/symbols are identified and their use is explained according to safety procedures
  • Identify the different role players to be contacted in the event of an incident and emergency situation
  • Locations of safety equipment in the store are identified as required by the store
  • The procedure to be followed in the event of an incident is explained according to the store and Health and Safety legislation and procedure 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively
    Evident in specific outcome
  • Maintain a safe and secure work environment.

    and assessment criteria
  • The importance of securing areas from unauthorised access is explained in relation to the effect it will have on safety and security 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related system
    Evident in specific outcome
  • Maintain a safe and secure work environment.
  • Understand the role and responsibilities in the event of an emergency situation in wholesale and retail environment

    and assessment criteria
  • Employer and employee rights and responsibilities regarding safety in the workplace are explained in terms of the Occupational Health and Safety Act
  • The importance of maintaining a safe working environment for staff and customers is explained according to the effect it could have on the organisation's image
  • Safety procedures for avoiding accidents in the work environment are described as applicable to the job function
  • The importance of securing areas from unauthorised access is explained in relation to the effect it will have on safety and security
  • Hazardous objects/products or potential hazards are identified, reported and appropriate procedures are taken as stipulated by Health and Safety legislation
  • The procedures to follow in event of identifying a shoplifting incident or suspecting someone as a shoplifter is explained in terms of the organisation's policy
  • Safety and emergency signs are identified, located and explained according to general safety standard
  • A list of emergency and safety telephone numbers are located and the use thereof is explained according to organisational policy and procedures
  • Different emergency situations and the appropriate responses are explained in terns of the store's procedure
    Range: Emergency situations include bomb threat, fire, violence, armed robbery, power failure, floods, protest action
  • Evacuation procedures and personal role during emergency situations are described according to organisational policy and procedures 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Maintain a safe environment
  • Maintain a safe and secure work environment

    and assessment criteria
  • Hazardous objects/products or potential hazards are identified, reported and appropriate procedures are taken as stipulated by Health and Safety legislation 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Evident in specific outcome
  • Maintain a safe and secure work environment.

    and assessment criteria 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48763   National Certificate: Retail Shop Floor Practices  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2007-05-02  Was W&RSETA until Last Date for Achievement 
    Core  62709   National Certificate: Service Station Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Core  49792   National Certificate: Retail Perishable Food  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 
    Elective  50307   National Certificate: Bread and Flour Confectionery Baking  Level 2  NQF Level 02  Reregistered  2023-06-30  FOODBEV 
    Elective  65750   National Certificate: Hairdressing  Level 2  NQF Level 02  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49280   National Certificate: Wholesale and Retail Distribution  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Elective  58206   National Certificate: Wholesale and Retail Operations  Level 2  NQF Level 02  Reregistered  2023-06-30  W&RSETA 
    Elective  48764   National Certificate: Wholesale and Retail Sales Practice  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2008-10-22  Was W&RSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2013/077851/07 South Africa (Pty) Ltd 
    2. A and S Training Consultancy 
    3. Aboutlearning Pty Ltd 
    4. ACADEMY OF SOMATOLOGY & HAIRDRESSING PTY LTD 
    5. ADEOMOBA HAIR GALLERY 
    6. Aluwa Training 
    7. AMATHUBA TRADING CC 
    8. BIZA IAFRICA 
    9. Boxer Superstores (Pty) Ltd 
    10. BPC HR Consultants 
    11. BPC HR Solutions (PRETORIA) (TP) 
    12. Braune Training (Pty) Ltd 
    13. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    14. Bright Minds Group 
    15. Bright Training Services Pty Ltd 
    16. Centre For Business Education & Training 
    17. COLLEGE OF CAPE TOWN FOR FURTHER EDUCATION AND TRAINING- PUBLIC FET COLLEGE 
    18. Contra-Lit Pty Ltd 
    19. Creative Thinking Trading 524 
    20. Diadem Consulting (Pty) Ltd 
    21. DURBAN UNISEX BEAUTY PARLOUR 
    22. Edcon Ltd 
    23. Edutel Wholesale & Retail Academy 
    24. ENZI HAIR STUDIO CC 
    25. FACE TO FACE 
    26. GERT SIBANDE TVET COLLEGE 
    27. Golden Ratio College (Pty) Ltd 
    28. Hibiscus Skills Training College (HILLCREST) (TP) 
    29. HPS ACADEMY (PTY) LTD 
    30. HYDRO INTERNATIONAL COLLEGE PTY LTD 
    31. JESUA CONSULTANTS (Hartenbos) (WA) 
    32. Jesua Consultants (Pty) Ltd (MOSSEL BAY) (TP) 
    33. KHAMOR TRAVEL AGENCY CC 
    34. KLM EMPOWERED HUMAN SOLUTIONS SPECIALISTS PTYLTD 
    35. LA LOUVE PRIVATE HAIR ACADEMY 
    36. LINZOS HAIR ACADEMY 
    37. Liza Gresse Consulting 
    38. Lizanne's Training and Development Solutions (PTY) LTD 
    39. LOREAL SOUTH AFRICA 
    40. Luleka Business Academy 
    41. Marrian Ridge Computer Centre (Pty) Ltd 
    42. Masstores (Pty) Ltd 
    43. Master Retailing (Pty) Ltd 
    44. New Clicks South Africa (Pty) Ltd 
    45. Open Learning Group (Pty) Ltd 
    46. Passionate About People 
    47. Pioneer Business Consulting 
    48. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    49. QUANTUM SKILLS 
    50. REATS Training Services 
    51. Resonance Institue of Learning 
    52. SECTOR EDUCATION AND SKILLS TAINING ORGANISATION(SESTO) 
    53. SERWALO HAIR ACADEMY 
    54. Shoprite Checkers 
    55. Siphiwe's Transformation and Development Institute 
    56. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    57. SOUTH CAPE TVET COLLEGE 
    58. Spilamart cc T/A 1st Safety & Training (SABIE) (TP) 
    59. STELLENBOSCH HAIR ACADEMY 
    60. STYLISH FLOW HAIR ACADEMY 
    61. Super Movers Training Academy 
    62. Sylman Training Consultants 
    63. Thahameso Training and Development Services 
    64. The Fresh Foods Academy (Pty) Ltd 
    65. THE SKILLS DEVELOPMENT CORPORATION PRIVATE PTY LTD 
    66. THE SORBET EXPERIENCE PTY LTD 
    67. Thuto- Lore Academy 
    68. Tjantjello Training Solutions (PTY) Ltd 
    69. TMS GROUP INDUSTRIAL SERVICES (PTY) LTD 
    70. Truworths Ltd 
    71. Tshimedzwa Development Centre (Pty) Ltd 
    72. URBAN BEAUTY ANTI-AGING ACADEMY PTY LTD 
    73. Visual Excellence Trading 508 (Pty) Ltd 
    74. Woolworths Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.