SAQA

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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Maintain a safe and secure wholesale and retail environment

SAQA US ID	UNIT STANDARD TITLE
114912	Maintain a safe and secure wholesale and retail environment
ORIGINATOR
SGB Retail and Wholesale
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Wholesale and Retail
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 2	NQF Level 02	10
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard is intended for new entrants to the Wholesale and Retail sector. Persons credited with this standard function under general supervision and carry out established and familiar procedures in familiar environments. These persons will be able to maintain a safe and secure environment in the workplace.

Persons credited with this unit standards will also be prepared to respond to an emergency situation and incidents should they arise in the wholesale or retail environment. They are also responsible for maintaining customer safety and well being.

This unit standard excludes any learning relevant to hygiene and housekeeping and retail security aspects dealing with shoplifters and burglary.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

It is assumed that the learner has completed the following areas of learning before attempting this unit standard.

Numeracy and Literacy at NQF Level

UNIT STANDARD RANGE

N/A

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Maintain a safe and secure work environment.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Employer and employee rights and responsibilities regarding safety in the workplace are explained in terms of the Occupational Health and Safety Act

ASSESSMENT CRITERION 2

The importance of maintaining a safe working environment for staff and customers is explained according to the effect it could have on the organisation's image

ASSESSMENT CRITERION 3

Safety procedures for avoiding accidents in the work environment are described as applicable to the job function

ASSESSMENT CRITERION 4

The importance of securing areas from unauthorised access is explained in relation to the effect it will have on safety and security

ASSESSMENT CRITERION 5

Hazardous objects/products or potential hazards are identified, reported and appropriate procedures are taken as stipulated by Health and Safety legislation

ASSESSMENT CRITERION 6

The procedures to follow in event of identifying a shoplifting incident or suspecting someone as a shoplifter is explained in terms of the organisation's policy

SPECIFIC OUTCOME 2

Understand the role and responsibilities in the event of an emergency situation.

OUTCOME NOTES

Understand the role and responsibilities in the event of an emergency situation in wholesale and retail environment.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Safety and emergency signs are identified, located and explained according to general safety standard

ASSESSMENT CRITERION 2

A list of emergency and safety telephone numbers are located and the use thereof is explained according to organisational policy and procedures

ASSESSMENT CRITERION 3

Different emergency situations and the appropriate responses are explained in terns of the store's procedure

ASSESSMENT CRITERION RANGE

Emergency situations include bomb threat, fire, violence, armed robbery, power failure, floods, protest action

ASSESSMENT CRITERION 4

Evacuation procedures and personal role during emergency situations are described according to organisational policy and procedures

SPECIFIC OUTCOME 3

Demonstrate an understanding of safety procedures within a wholesale and retail store.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

Locations of safety equipment in the store are identified as required by the store

ASSESSMENT CRITERION 2

Different types of safety equipment and signs/symbols are identified and their use is explained according to safety procedures

ASSESSMENT CRITERION 3

The procedure to be followed in the event of an incident is explained according to the store and Health and Safety legislation and procedure

ASSESSMENT CRITERION 4

Identify the different role players to be contacted in the event of an incident and emergency situation

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Programmes leading to the award of credits from this unit standard will be accredited by the relevant SETA in its ETQA role. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant SETA ETQA.

Internal Moderations will be performed by the Accredited Providers whilst the specific ETQA will perform external moderations of assessments across the Accredited Providers according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

A demonstrated understanding of the following embedded knowledge as it applies to safety in a wholesale or retail outlet:

Emergency signs and their meanings

Fire fighting equipment and their usage

Organisational procedures for emergency situations

Location and use of contact telephone numbers for emergency services

Roles and responsibilities of nominated safety representatives during emergency situations

Safe working procedures as they apply to the various job functions

Organisation's policy and procedures for disposing of hazardous merchandise
(In stores where this is applicable)

Health & Safety legislation where applicable

Organisation's evacuation procedure

Procedure to follow in the event of an accident to a customer or team member

Procedures for responding to a shoplifting incident or suspecting someone of shoplifting

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Solving problems
Evident in specific outcome

Maintain a safe and secure work environment.

and assessment criteria

Hazardous objects/products or potential hazards are identified, reported and appropriate procedures are taken as stipulated by Health and Safety legislation

UNIT STANDARD CCFO WORKING

Working effectively with others as a member of a team
Evident in specific outcome

Maintain a safe and secure work environment

and assessment criteria

Safety procedures for avoiding accidents in the work environment are described as applicable to the job function

UNIT STANDARD CCFO COLLECTING

Collect, analyse, organise and critically evaluate information
Evident in specific outcome

Understand the role and responsibilities in the event of an emergency situation in wholesale and retail environment

Demonstrate an understanding of safety procedures within a wholesale and retail store

and assessment criteria

Safety and emergency signs are identified, located and explained according to general safety standard

A list of emergency and safety telephone numbers are located and the use thereof is explained according to organisational policy and procedures

Different emergency situations and the appropriate responses are explained in terns of the store's procedure
Range: Emergency situations include bomb threat, fire, violence, armed robbery, power failure, floods, protest action

Evacuation procedures and personal role during emergency situations are described according to organisational policy and procedures

Different types of safety equipment and signs/symbols are identified and their use is explained according to safety procedures

Identify the different role players to be contacted in the event of an incident and emergency situation

Locations of safety equipment in the store are identified as required by the store

The procedure to be followed in the event of an incident is explained according to the store and Health and Safety legislation and procedure

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively
Evident in specific outcome

Maintain a safe and secure work environment.

and assessment criteria

The importance of securing areas from unauthorised access is explained in relation to the effect it will have on safety and security

UNIT STANDARD CCFO DEMONSTRATING

Understand the world as a set of related system
Evident in specific outcome

Maintain a safe and secure work environment.

Understand the role and responsibilities in the event of an emergency situation in wholesale and retail environment

and assessment criteria