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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Describe how to manage workplace relationships 
SAQA US ID UNIT STANDARD TITLE
114943  Describe how to manage workplace relationships 
ORIGINATOR
SGB Life Skills 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies People/Human-Centred Development 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2007-06-26  2007-08-16  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-08-16   2011-08-16  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
244572  Describe how to manage workplace relationships  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will lead learners to acquire knowledge and skill effectively to manage workplace relationships. It should lead to the positive management of relationships to ensure productivity and the creation of a culture and climate in the work environment where learners are able to develop to their full potential

A manager in the context of this Unit Standard is the manager of a small business and first line managers of business units, team leaders and supervisors in medium and large organisations. The term business unit implies a small business, cost centre, section or department.

The Unit Standard was developed as a means of contributing to change in leadership focus and empowering managers to look at people issues.

The qualifying learner is capable of
  • Explaining the need for clear structure in workplace relationships.
  • Explaining the interrelationship between personal and professional relationships.
  • Identifying techniques for self-management.
  • Explaining how stereotyping affects relationships. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 1. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain the need for clear structure in workplace relationships. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Documents and policies that indicate the structure are identified in a specific workplace. 

    ASSESSMENT CRITERION 2 
    The nature of personal interactions in a specific workplace is observed in order to identify appropriate behaviour. 

    SPECIFIC OUTCOME 2 
    Explain the interrelationship between personal and professional relationships. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The difference between personal and professional relationships is explained with examples. 

    ASSESSMENT CRITERION 2 
    Ways in which difficulties in personal relationships influence workplace relationships are explained with examples. 

    ASSESSMENT CRITERION 3 
    The effect of professional relationships on personal relationships is explained with examples. 

    SPECIFIC OUTCOME 3 
    Identify techniques for self-management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Ways of acquiring self-knowledge are identified and an indication is given of the role of self-knowledge in interpersonal relationships. 

    ASSESSMENT CRITERION 2 
    Techniques for communicating own feelings, thoughts and opinions are demonstrated for three different situations. 

    ASSESSMENT CRITERION 3 
    Knowledge of self and relationships is applied to manage conflict constructively. 

    ASSESSMENT CRITERION 4 
    Techniques to aid understanding of the thoughts, feelings and opinions of others are identified with reference to listening, reflection and body language. 

    SPECIFIC OUTCOME 4 
    Explain how stereotyping affects relationships. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of stereotyping is explained with examples. 

    ASSESSMENT CRITERION 2 
    Stereotypes in the workplace are identified with reference to gender, race, nationality, age and disability. 

    ASSESSMENT CRITERION 3 
    Own stereotypes are identified and an indication is given of how labeling people affects personal relationships. 

    ASSESSMENT CRITERION 4 
    Reasons why people label groups are explored with reference to upbringing, culture, exposure and general background. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The typical scope of this Unit Standard is professional and workplace relationships. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively in demonstrating techniques to communicate own, and to aid the understanding of the thoughts, opinions and feelings of others. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate cultural sensitivity in identifying and explaining stereotypes. 

    UNIT STANDARD CCFO CONTRIBUTING 
    The learner is able to see the world as a set of related systems by explaining the interrelationship between personal and professional relationships. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 244572, which is "Describe how to manage workplace relationships", Level 3, 2 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49772   National Certificate: Archaeology  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Core  49089   National Certificate: Financial Services  Level 3  NQF Level 03  Reregistered  2023-06-30  INSETA 
    Core  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49447   National Certificate: Trade Exhibition Support  Level 3  NQF Level 03  Reregistered  2023-06-30  SERVICES 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  49529   Further Education and Training Certificate: Long-Term Risk Assessment  Level 4  NQF Level 04  Reregistered  2023-06-30  INSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57613   Further Education and Training Certificate: Short-Term Risk Management  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  INSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Alcari Learning Centre (Pty) Ltd 
    2. BRC Solutions (Pty) Ltd 
    3. CKP Development Agency (Pty) Ltd. 
    4. De Vries Management & Training Services cc 
    5. EJW Financial Services (Pty) Ltd 
    6. Executive People Development Solutions (Pty) Ltd 
    7. Faisit (Pty) Ltd 
    8. Intec College 
    9. Intelligo Solutions Pty (Ltd) 
    10. Invuya Institute of Learning (Pty) Ltd 
    11. Masifunde Training Centre (Pty) Ltd 
    12. Octomate (Pty) Ltd 
    13. Outsurance Insurance Company Ltd 
    14. Ripple Effect 4 (Pty) Ltd 
    15. Sanlam Life Insurance Ltd 
    16. Sanlam Life Insurance Ltd. 
    17. The Institute of Health Risk Managers (Pty) Ltd 
    18. Umfolozi FET College - Central Office 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.