SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Welcome clients and explain auction procedures 
SAQA US ID UNIT STANDARD TITLE
115303  Welcome clients and explain auction procedures 
ORIGINATOR
SGB Marketing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Marketing 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard forms part of the National Certificate in Auctioneering Support. This Unit Standard is designed for all people who have to deal with clients in the Auctioneering industry and who have to explain how auctions are operated.

The qualifying learner is capable of
  • Greeting clients and communicating effectively with them
  • Ascertaining clients' needs and showing items to be auctioned
  • Describing auction procedures according to organisational requirements 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this Standard should be competent in Communication and Mathematical Literacy at NQF Level 2 or equivalent. 

    UNIT STANDARD RANGE 
  • Types of auctions will include one party, consignment, catalogue, antiques, general merchandise, real estate, liquor, specialised merchandise and motor vehicles
  • Clients would include new, regular, walk-in, expected and unexpected
  • Body language will include gestures, eye contact, and body posture 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Greet clients and communicate effectively with them. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Clients are greeted according to organisational requirements 

    ASSESSMENT CRITERION 2 
    A confident and professional manner is projected whilst speaking 

    ASSESSMENT CRITERION 3 
    Good, simple and correct language is used that is understood by clients 

    ASSESSMENT CRITERION 4 
    Positive body language is demonstrated while in conversation with a client or colleague 

    ASSESSMENT CRITERION 5 
    Complaints and responses of clients and colleagues are handled tactfully and in line with organisational procedures 

    SPECIFIC OUTCOME 2 
    Ascertain clients' needs and show items to be auctioned. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Clients' identity is ascertained and their requirements ascertained and verified in required format 

    ASSESSMENT CRITERION 2 
    Client information is recorded as per organisational requirements 

    ASSESSMENT CRITERION 3 
    Clients are shown items to be auctioned according to client requirements and auction listing 

    SPECIFIC OUTCOME 3 
    Describe auction procedures according to organisational requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Auction procedures are identified and explained outlining the importance of implementing them to ensure an efficient auction 

    ASSESSMENT CRITERION 2 
    The type of auction being conducted is explained orally to enable clients to participate correctly and fully in auction proceedings 

    ASSESSMENT CRITERION 3 
    Value Added Tax implications are identified and explained to clients orally 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The various types of auctions that the organisation undertakes
  • Auction procedures and processes
  • Communication methods and techniques applicable to an auctioneering business
  • Organisational policies regarding VAT procedures and requirements at an auction
  • Legal implications relating to VAT at an auction 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve which have a bearing on auction procedures and client requests 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information about clients in order to correct ascertain their needs and requirements so that a professional service is offered 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively at all times when dealing with clients and in the provision of auction procedure information 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems where the correct welcoming of clients and the provision of a professional service leads to better customer satisfaction 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48864   National Certificate: Auctioneering Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2011-02-16  Was SERVICES until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.