SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Develop a consulting service ethic 
SAQA US ID UNIT STANDARD TITLE
115394  Develop a consulting service ethic 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this Unit Standard is able to assign priority to the needs and interests of the client in a consulting engagement.

The qualifying learner is capable of:
  • Developing a service ethic for an organisation
  • Determining how the client sees the organisation and the relevant issues
  • Determining recommendations that would add value to the client's organisation
  • Determining the affective dimensions of any change project 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 4. 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Develop a service ethic for a consulting organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The government's Batho Pele principles are studied and a summary made of how they lead to the provision of good service to the client by an employee of an organisation. 

    ASSESSMENT CRITERION 2 
    A written explanation is given of what the Batho Pele principles mean for service provision in the ERP consulting field. 

    ASSESSMENT CRITERION 3 
    A service ethic for a consulting organisation is drawn up using the Batho Pele principles and the principles of other organisations in the sector. 

    ASSESSMENT CRITERION 4 
    Decisions on the appropriateness or otherwise of a range of actions by consultants in the organisation when viewed against the service ethic are taken during discussions with senior consultants in the organisation. 

    SPECIFIC OUTCOME 2 
    Determine how the client sees the organisation and the relevant issues. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Appropriate tools are developed and used for determining client preferences and ways of seeing problems and issues 

    ASSESSMENT CRITERION 2 
    Clients' attitudes to change are carefully examined and accurately recorded so as to factor these into subsequent decision-making. 

    SPECIFIC OUTCOME 3 
    Determine recommendations that would add value to the client's organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of adding value to an organisation is explained using examples of changes recommended by the learner's organisation to a client to show which added value and which did not. 

    ASSESSMENT CRITERION 2 
    The client's organisation is analysed and a full list of possible changes that could be introduced is compiled in writing indicating what advantage each would hold for the organisation. 

    ASSESSMENT CRITERION 3 
    The possible changes are analysed and an indication given of which would add value to the organisation. 

    SPECIFIC OUTCOME 4 
    Determine the affective dimensions of any change project. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The attitudes of client, customers and other stakeholders to proposed changes are determined, recorded and factored into decisions on what changes are ultimately deemed appropriate. 

    ASSESSMENT CRITERION 2 
    The existence of conflicting client motives are looked for, identified and recorded to ensure that threats to the sustainability of solutions implemented are minimised 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the appropriate ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Batho Pele principles
  • The concept of a service ethic
  • The concept of adding value to an organisation 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when priority is given to researching and proposing solutions to the client's problem 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group organization, community when implementing a service ethic is the collective concern of every person in the consulting firm 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation when expanding and elaborating on existing written and verbal communication skills and when facilitating communication between senior consultant(s) and client 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems when seeing that the success of the consultant is bound up with the satisfaction of the client 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of the learner when implementing and adhering to a service ethic the development of both learner as an individual and the organisational culture as a whole are advanced 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48874   National Certificate: Business Consulting Practice (Enterprise Resource Planning)  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Core  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  79886   National Certificate: Business Advising  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  73129   National Diploma: Public Relations Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.