SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Provide and respond to feedback 
SAQA US ID UNIT STANDARD TITLE
115817  Provide and respond to feedback 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to provide feedback to individuals or groups of people in SMME's. It will ensure that positive communications take place between the Business Adviser and the Owner/Manager of the SMME. IT will also enable the learner to respond to Feedback received from the owner/manager of the SMME

The qualifying learner is capable of:
  • Planning and preparing to give feedback.
  • Providing feedback.
  • Receiving and responding to feedback. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners accessing this qualification will have demonstrated competence in:
  • Computer Literacy at NQF Level 3.
  • Mathematical Literacy at NQF Level 4.
  • Accountancy and Communications at NQF level 4 or its equivalent. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Plan and prepare to give feedback. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Feedback plan specifies the right time and place to give feedback and utilizes all available information and evidence. 

    ASSESSMENT CRITERION 2 
    All relevant sources of information are utilised within parameters of company. 

    ASSESSMENT CRITERION 3 
    Information is evaluated for accuracy, relevancy and confidentiality in line with company standards. 

    ASSESSMENT CRITERION 4 
    Information is sought on possibly reasons for departure from standards. 

    SPECIFIC OUTCOME 2 
    Identify opportunities to retain clients and expand business in line with needs and expectations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Feedback is given to the same owner/manager within agreed timeframes. 

    ASSESSMENT CRITERION 2 
    Feedback provided to SMME owner is on a basis that meets the organisational needs. It is constructive, tactful, honest and respectful, factual and relevant to the outputs and behaviors required. It is given with sensitivity and empathy to maximize acceptance and is conductive to good relationships. 

    ASSESSMENT CRITERION 3 
    Behavior and/or events that are the focus of the feedback and described in neutral terms, with no reference to character and/or personality of the recipient. 

    ASSESSMENT CRITERION 4 
    Legal and ethical requirements regarding the time, place and other individuals present are identified and adhered to in line with company standards. 

    ASSESSMENT CRITERION 5 
    The content of the message meets the objective set for providing the feedback. 

    ASSESSMENT CRITERION 6 
    Agreement is sought on feedback and a date for follow-up and outcomes are recorded according to requirements and in required format. 

    SPECIFIC OUTCOME 3 
    Receive and Respond to Feedback. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Feedback from the SMME owner/manager is received in a manner that respects the owner/manager. 

    ASSESSMENT CRITERION 2 
    Received feedback is clarified in terms of the objectives of the SMME and owner /manager. 

    ASSESSMENT CRITERION 3 
    Feedback is respond to using the appropriate medium, language, content, tone, the occasion and owner/manager disposition. 

    ASSESSMENT CRITERION 4 
    Outcomes of the Feedback received is evaluated to determine further actions by both parties. 

    ASSESSMENT CRITERION 5 
    Open communication is maintained with owner/manager throughout the feedback process. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Active and passive listening methods and techniques.
  • How to concentrate and pay attention.
  • Principles of building and maintaining interpersonal relationships.
  • Principles of conducting open communication channels. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to areas of feedback where clarity is sought and future actions are required. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others especially the receiver of the feedback to change negative feedback into positive actions. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one's activities by being properly prepared for the feedback session with all relevant facts available. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information to assist in the effective planning for the feedback session. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using appropriate language to minimise antagonism and to maximise positive outcome. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems by understanding the impact of issues raised in the feedback session. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of the society at large, by making it the underlying intention of any programme of learning to make an individual aware of the importance of being culturally sensitive across a range of social contexts in the giving and receiving of feedback. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Fundamental  50245   National Certificate: Maintenance Coordination  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2010-11-11  TETA 
    Fundamental  49419   National Diploma: Business Consulting Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Fundamental  59304   National Diploma: Freight Forwarding and Customs Compliance  Level 5  NQF Level 05  Reregistered  2023-06-30  TETA 
    Fundamental  58309   National Diploma: Project Management  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  48886   National Certificate: Business Advising  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2010-11-11  Was SERVICES until Last Date for Achievement 
    Elective  58395   National Certificate: Project Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  80066   National Certificate: Strategic Road Traffic Operations  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.