SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Monitor and control hire contracts 
SAQA US ID UNIT STANDARD TITLE
115859  Monitor and control hire contracts 
ORIGINATOR
SGB Hiring Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The person credited with this unit standard is able to establish and follow-up on outstanding hire equipment, and payments, monitor and control short returns of equipment, conduct audit for non-conformances with hire contracts and report on audit findings within the hiring industry

The qualifying learner is capable of:
  • Establishing and following up on outstanding hire equipment and payments, site servicing and accessories
  • Monitoring and controlling short returns of equipment
  • Conducting audit on hire contracts for non-compliance
  • Reporting on audit findings 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Learners accessing this unit standard will have demonstrated competence in computer literacy, numeracy and language and communications at NQF level 3 or equivalent.
  • Learners accessing this unit standard will have demonstrated competence in the unit standard - Administer the hire contract at NQF level 3 or equivalent. 
    		•

    UNIT STANDARD RANGE 
  • Payment arrangements include but are not limited to: COD payments, Account payments and Direct transfers.
  • Sources of information include but are not limited to: log book records, booking out cards and computer related data.
  • Communication records include but are not limited to: data cards, computer data record systems, tickler box cards and manual recording systems. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Establish and follow-up on outstanding hire equipment and payments, site servicing and accessories. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Hire contract is accessed and compliance is established against company contract standards. 

    ASSESSMENT CRITERION 2 
    Customer is contacted and outcome of hire contract is confirmed telephonically and outcome recorded. 

    ASSESSMENT CRITERION 3 
    Arrangements for payment are recorded in required format and implemented according company standard and practice. 

    ASSESSMENT CRITERION 4 
    Equipment collection is organised if client fails to pay within required time frame. 

    SPECIFIC OUTCOME 2 
    Monitor and control short returns and damage of equipment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Sources of relevant information are identified and confirmed in required format. 

    ASSESSMENT CRITERION 2 
    Evidence required to substantiate possible short returns of equipment is identified based on investigation and collected and recorded in required format. 

    ASSESSMENT CRITERION 3 
    Complete records are made in required format and report presented to authorised individuals. 

    ASSESSMENT CRITERION 4 
    Communication with customer is initiated and discussions recorded within accepted and agreed time frames. 

    ASSESSMENT CRITERION 5 
    Remedial actions taken to rectify situation are implemented within organisation's operational guidelines. 

    SPECIFIC OUTCOME 3 
    Conduct audit on hire contracts for non-compliance. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Compliance procedures are identified and explained based on company standards and procedures. 

    ASSESSMENT CRITERION 2 
    Compliance quality management procedures are identified and explained based on company standards and procedures. 

    ASSESSMENT CRITERION 3 
    Checks are completed to determine that compliance checks and procedures are operational as specified and are conducted within agreed timeframes. 

    ASSESSMENT CRITERION 4 
    Audit of compliance records for accuracy is completed in required format. 

    ASSESSMENT CRITERION 5 
    Incidents of non-compliance and action taken are identified and recorded according to set standards. 

    ASSESSMENT CRITERION 6 
    Severity of non-compliance is assessed against compliance procedures and standards. 

    SPECIFIC OUTCOME 4 
    Report on audit findings. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Reports are explained to clients and understanding is checked through questioning and responses are recorded in required format. 

    ASSESSMENT CRITERION 2 
    Client is advised of findings of audit and cost implications in an understandable language. 

    ASSESSMENT CRITERION 3 
    Client is advised of actions required to achieve compliance and outcomes are recorded in required format. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • An understanding of the types of hire contracts available and their legal implementations
  • An understanding of methods and techniques for monitoring and controlling hire contracts
  • A knowledge of report writing practices
  • An ability to apply communication techniques 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to outstanding, short return and non-compliance of hire contracts and equipment. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others especially customers in the monitoring and controlling of hire contracts. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information pertaining directly to the hire contracts and their fulfilment leads to improved profitability and greater customer satisfaction. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with customers dealing with non-compliance of hire contracts so that customer dignity is maintained and customer satisfaction enhanced. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems where the monitoring and controlling leads. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48889   Further Education and Training Certificate: Hiring Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  49081   National Certificate: Construction: Advanced Plant Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Certified Training Solutions (Pty) Ltd 
    2. Dreyer and Dreyer Risk Solutions 
    3. ETS Emergency Training Solutions (PTY) LTD 
    4. Powerpro Technologies and Training Facility (PTY) LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.