SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor social security administration and provide support services in the administration of beneficiary payments 
SAQA US ID UNIT STANDARD TITLE
116252  Monitor social security administration and provide support services in the administration of beneficiary payments 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard provides an insight into how to monitor Social Security Administration and track processes, problems and report on any discrepancies

The qualifying learner is capable of:
  • Monitoring role of Payout Contractors
  • Referring beneficiary to Paypoints
  • Withdrawing card for beneficiaries
  • Identifying and resolving discrepancies relating to payment
  • Reporting any discrepancies to relevant Government Officials 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners accessing this Unit Standard are competent in:
  • Mathematical Literacy at NQF Level 3
  • Communication at NQF Level 3, or equivalent 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Monitor role of related Payout Contractors. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Service Level Agreements pertaining to Payout Contractors are analysed and the main duties and functions of contractors explained in a written report. 

    ASSESSMENT CRITERION 2 
    Implementation of the Service Level Agreements is ensured with Payout Contractors. 

    ASSESSMENT CRITERION 3 
    Beneficiary enquiries and complaints about Payout Contractors are monitored to alleviate future problems. 

    ASSESSMENT CRITERION 4 
    Any discrepancies and non-compliance issues are noted for reporting purposes. 

    ASSESSMENT CRITERION 5 
    Any cases of fraud are noted and evidence gathered to support allegation. 

    SPECIFIC OUTCOME 2 
    Refer beneficiary to Paypoints. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The period of payment, reason and amount is ascertained from application form or SOCPEN System. 

    ASSESSMENT CRITERION 2 
    Priority cases are identified, verified and expediently referred to Paypoints. 

    ASSESSMENT CRITERION 3 
    Enquiries relating to payments are followed-up with Help Desk Officials. 

    ASSESSMENT CRITERION 4 
    The SOCPEN system is referred to in order to determine progress with payments. 

    SPECIFIC OUTCOME 3 
    Withdraw card for beneficiaries. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Documentation is checked and validated for the purposes of issuing cards. 

    ASSESSMENT CRITERION 2 
    Incomplete information is verified for inclusion in the documentation. 

    ASSESSMENT CRITERION 3 
    Receipt is issued to beneficiary and receipt number is recorded for reference purposes to indicate that card has been withdrawn. 

    ASSESSMENT CRITERION 4 
    Beneficiary is referred to Paypoint to obtain card. 

    SPECIFIC OUTCOME 4 
    Identify and resolve discrepancies relating to payment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Payment discrepancies are identified on the SOCPEN System. 

    ASSESSMENT CRITERION 2 
    Overpayments are determined and Paypoint is notified accordingly. 

    ASSESSMENT CRITERION 3 
    Non-payments are reported to relevant roleplayers. 

    ASSESSMENT CRITERION 4 
    Any fraudulent activated that are identified are referred to appropriate Government Official. 

    SPECIFIC OUTCOME 5 
    Report on discrepancies to relevant Government Officials. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Non-compliance reports are compiled based on analysis of processes and problems. 

    ASSESSMENT CRITERION 2 
    Non-compliance report is submitted to Office Management or relevant Government Official. 

    ASSESSMENT CRITERION 3 
    Solutions to identified problems are proposed where possible. 

    ASSESSMENT CRITERION 4 
    Follow-up is conducted to ensure that report is processed. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Social Security Service Level standards and processes
  • Social Security policies and procedures for monitoring, tracking and handling problems and discrepancies
  • The different services offered by government departments
  • The functions, roles and responsibilities of related service providers
  • The Social Assistance Act
  • Welfare Laws Amendment Act
  • Regulations to the Welfare Laws Amendment Act
  • The Constitution
  • Interview guidelines
  • Code of ethics and conduct
  • Departmental instructions
  • Procedures for reporting on fraudulent activities
  • Service level agreements and basic principles of contract law in relation to service level agreements 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to gather information relating to service levels, fraud, related service provider discrepancies, etc. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a work team, group, section or community to ensure that Social Security Administration processes are effectively monitored. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organise and manage themselves and their activities responsibly and effectively in order to expediently monitor and track problems and report the discrepancies to the appropriate Government Officials. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information presented to them by beneficiaries and colleagues relating to process problems that may exist. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and / or language skills in the modes of oral and / or written persuasion to compile reports relating to the administration process and any problems that may exist. 

    UNIT STANDARD CCFO SCIENCE 
    Learners are able to use science and technology effectively and critically when compiling reports for submission to the appropriate Government Officials. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that Social Security Administration problem-solving contexts do not exist in isolation and that other departments, bodies, service providers and regulatory authorities impact on the way in which the applications will be processed. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  48960   Further Education and Training Certificate: Social Security Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.