SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage credit grantor portfolio 
SAQA US ID UNIT STANDARD TITLE
116601  Manage credit grantor portfolio 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard forms part of the qualification, FETC: Debt Recovery. This standard will add value to learners who have their own or wish to start their own Debt Recovery business, or those doing debt recovery in large Debt Recovery organisations. This standard will also add value to learners working in a large commercial organisation in the Debt Recovery/Credit control division.

The qualifying learner is capable of:
  • Reviewing credit grantor portfolio
  • Implementing credit grantor mandate
  • Reporting to credit grantor on collection action taken
  • Compiling financial report for credit grantor 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 3
  • Mathematical Literacy at NQF Level 3
  • Computer Literacy at NQF level 3 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Review credit grantor portfolio. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Credit grantor portfolio is obtained and reviewed using organizational procedures. 
    ASSESSMENT CRITERION RANGE 
    Portfolios include but are not limited to service level agreements, general agreements.
     

    ASSESSMENT CRITERION 2 
    Any special collection directives of credit grantor is noted and adhered to at all times. 
    ASSESSMENT CRITERION RANGE 
    Special requirements include but are not limited to scripting requirements, timing of calls, policy for sending SMSs (Short Message Services), collection strategies, types and content of letters, scripts of phone calls.
     

    ASSESSMENT CRITERION 3 
    Directives are converted into a checklist. 

    ASSESSMENT CRITERION 4 
    Checklist is integrated into debt collection plan and diary. 

    SPECIFIC OUTCOME 2 
    Implement credit grantor mandate. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Mandate specifications are adhered to on an ongoing basis. 

    ASSESSMENT CRITERION 2 
    Repayment schedules are drawn up according to credit grantor repayment criteria. 

    ASSESSMENT CRITERION 3 
    Any special directives are adhered to and implemented according to contract and organizational procedures. 
    ASSESSMENT CRITERION RANGE 
    Special directives include but are not limited to listing debtors on credit bereau, delisting credit bureau, maintaining accounts.
     

    SPECIFIC OUTCOME 3 
    Report to credit grantor on collection action taken. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Case history is consolidated and summarized in reports. 
    ASSESSMENT CRITERION RANGE 
    Report details include but are not limited to actions taken, debits and credits.
     

    ASSESSMENT CRITERION 2 
    Status of account is highlighted for reference purposes. 
    ASSESSMENT CRITERION RANGE 
    Status includes but is not limited to collectable, absconded, summonsed, retrenched.
     

    ASSESSMENT CRITERION 3 
    Problem areas are noted using organizational procedures. 

    ASSESSMENT CRITERION 4 
    Segmentation of debtors per statement is recommended using recognized procedures. 

    SPECIFIC OUTCOME 4 
    Compile financial report for credit grantor. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The full exposť of debits and credits are provided according to legislative requirements. 

    ASSESSMENT CRITERION 2 
    Credit grantor directives are adhered to at all times. 

    ASSESSMENT CRITERION 3 
    All necessary addendums are attached to the report. 
    ASSESSMENT CRITERION RANGE 
    Addendums include but are not limited to invoices, statements, payments and payment schedules.
     

    ASSESSMENT CRITERION 4 
    All relevant report details are adhered to according to organizational procedures. 
    ASSESSMENT CRITERION RANGE 
    Report details include but are not limited to credit grantors reference number, debtor's surname, amount paid, opening balance, credits, debits and receipts, collection commissions, VAT (Value Added Tax), collection costs, closing balance, Receiver of Revenue's directive for writing off bad debt.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Reporting procedures
  • Codes of conduct
  • Principles of accounting
  • Interpreting service level agreements in debt collecting context 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others in order to ensure that credit grantor portfolio is effectively maintained and managed. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organise oneself and one's activities to ensure that credit grantor reports are completed timeously. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, evaluate, organise and critically evaluate information pertaining credit grantor mandates. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively with all stakeholders to ensure that credit grantor portfolio is effectively managed. 

    UNIT STANDARD CCFO SCIENCE 
    Learners are able to use science and technology to compile credit grantor reports. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Learners are able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that debtor problems do not exist in isolation and that various factors will influence the way in which the portfolio needs to be managed. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49021   Further Education and Training Certificate: Debt Recovery  Level 4  NQF Level 04  Reregistered  2023-06-30  FASSET 
    Elective  93997   National Certificate: Contact Centre and Business Process Outsourcing Support  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ACADEMY BUSINESS SCHOOL 
    2. BC TRAINING ACADEMY 
    3. Boston City Campus & Business Coll 
    4. BRIGHT IDEA PROJECTS 447 PTY LTD T/A MIND -THE- GAP 
    5. CAREERBOX 
    6. CCI CALL CENTRES 
    7. Compuscan Academy 
    8. CUSTOMER CENTRIC SOLUTIONS PTY LTD 
    9. DIBANISA LEARNING 
    10. OSCAR MADLALA CONSULTING AND PROJECTS CC 
    11. THE CONSORTIUM FOR LANGUAGE & DIMENSIONAL DYNAMICS 
    12. UKWAKHILE TRAINING 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.