SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard has replaced 7571, which was " Demonstrate the ability to use electronic mail software to send and receive messages", Level 2, 3 Credits.

    Definitions:
  • "Internet" refers to a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions.
  • "E-Mail" and Email both refer to the same facility and are used interchangeably in this unit standard, with the same meaning.
  • "Web Browser" refers to a software application used to locate and display web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

    This unit standard is not suitable for assessment by simulation.

    Common GUI functions like printing, using a pointing device and using the HELP facility are covered in a generic unit standard (ID 117902) and should be assessed as part of the mentioned standard.

    Possible laws applicable to this standard could include acts like Access to Information Acts; Copyright Acts, Constitution of the Country being assessed in.

    Abbreviations:
  • PC - Personal computer.
  • CD - Compact disk.
  • GUI - Graphical User Interface.
  • LAN - Local area network.
  • ISP - Internet Service Provider. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2018-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2018-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2018-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2 KO International 
    2. Abetech 
    3. Abongile Computer Co-operative Limited 
    4. Academy of Business and Computer Studies 
    5. Academy of Guilds ''design in the making'' 
    6. Acol Computer Training PTY LTD 
    7. Act of Grace 97 
    8. Added Advantage Academy (Durban) 
    9. Addskills Computer Training 
    10. Afedile M Learning Centre (Pty) Ltd 
    11. Affirmations Training 
    12. Afrika Tikkun NCC 
    13. All Connections cc 
    14. Amitek Business College 
    15. Anderson College (Pty) Ltd 
    16. Angie Technologies 
    17. Arise Business Centre 
    18. Artshub Institute (Pty) Ltd 
    19. Aspirations Communication Training CC 
    20. Associated Computer Solutions Pty Ltd 
    21. AUM IT Solutions 
    22. Avuxeni Computer Academy 
    23. Awona Technologies cc 
    24. Bantsho Marketing & Management Strategies 
    25. Basfour 2730 (Pty) Ltd 
    26. Believers Care Society 
    27. Best Information Solutions 
    28. Beth Horner & Associates 
    29. Bokamoso Competence (Pty) Ltd 
    30. BOLAND COLLEGE 
    31. Bonalesedi Computer Training 
    32. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    33. Boston Technology Campus (Pty) Ltd 
    34. Bright Idea Projects 2082 CC 
    35. Broadband College of Technology 
    36. Buti Success Technology & Skills Centre 
    37. Buzz-word Training College 
    38. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    39. Calandra Trading 523(PTY) 
    40. Calicom Trading 215 (Pty) Ltd 
    41. Cape Town Society for the Blind 
    42. Careers IT (Pty) Ltd 
    43. cawood Trading (Pty) Ltd 
    44. Certified Workforce Trainers cc. 
    45. Claas Illustration 
    46. Clean Heat Academy 
    47. Clisa 79 CC 
    48. College of Cape Town - City Campus 
    49. Columbus Technologies Pty Ltd 
    50. Come Again Printing Services cc 
    51. Commerce and Computer College of South Africa 
    52. Community Education Computer Society 
    53. Community Shakers Skills Development 
    54. CompEd IT Training 
    55. Creative Minds - UPINGTON 
    56. Creative Minds Worcester 
    57. Critical Skills Training (Pty) Ltd 
    58. CTU Training Solutions 
    59. CYBER MINDS (PTY) LIMITED 
    60. Cyberfox 
    61. Daily Training Cc 
    62. Dantall 
    63. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    64. Delight Computer Training 
    65. DESTO (PTY) LTD 
    66. Ditlotlo Trading Enterprise Cc 
    67. DL Trading Enterprise 
    68. DR BA Mthethwa College 
    69. DVG Property (Pty)Ltd 
    70. Eagle Computer Training 
    71. Eagle High IT Training 
    72. Egsibit Training and Development 
    73. Ehlanzeni TVET College 
    74. Ekasi IT Solutions CC 
    75. Ekukhanyeni Community Development Centre 
    76. Elchees Software Solutions 
    77. Elukwatini Learning Technologies 
    78. EOH Abantu (Pty) Ltd 
    79. EUSA COMPUTER ACCOUNTING (PTY) LTD 
    80. Fakazani Management Services 
    81. Falcon Business Institute (Pty) Ltd 
    82. False Bay College 
    83. Far North Education & Training Trust (FNETT) 
    84. Far North Youth Development Initiative 
    85. Far-Ahead Computer Training Centre Cc 
    86. Forek Institute of Technology (Pty) Ltd 
    87. Fosuitektel Computer Training Institute 
    88. Four Stars Communication 
    89. FURNITURE BEDDING UPHOLSTERY INDUSTRY BARGAINING COUNCIL 
    90. Futurekids SA (Fochville) 
    91. Futurevista cc 
    92. Gabasega Consulting and Training Centre 
    93. Gegana Computer Academy and Business Solutions cc 
    94. Gemini Moon Trading 6 cc 
    95. Gijima Holdings (Pty) Ltd 
    96. Giyatu Computers 
    97. Great Height IT College 
    98. Hectic Productions cc 
    99. Hlanganani ICT (Pty) Ltd 
    100. I.C.E Computer College 
    101. Imvana Training College 
    102. In Excess Trading 22 T/A ATTI Polokwane 
    103. Indonsa Consulting and Training cc 
    104. Infinity Deals CC 
    105. Information Technology Resource Centre 
    106. iSolve Business Solutions (Pty) Ltd 
    107. IT Certification Academy 
    108. IT SA Computer Services Solutions (Pty) Ltd 
    109. IT Schools Innovation (Pty) Ltd 
    110. IT-HI-Q Training (PTY) Ltd 
    111. Itireleng Computer 
    112. Johannesburg Institute of Engineering & Technology 
    113. Jonda Learnership Academy 
    114. JSP Consultants CC 
    115. K & T Computer College 
    116. Kaelo Computer Training cc 
    117. Keybase Training Solutions Cc 
    118. Keybase Training Solutions Pretoria 
    119. Kezla Investments 
    120. Kgopotso Computer Training 
    121. Khuphulanani Training Institute (Pty) Ltd 
    122. Konani Pfunzo Comprehensive Learning Centre 
    123. Konani Training and Development Institute 
    124. Kondi Computer Training 
    125. Kuhle Projects Cc 
    126. Kwahlwa Kwasa Multimedia Centre 
    127. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    128. Leading Edge Business Solutions (Pty) Ltd 
    129. Leanco Business Services & Training Centre CC 
    130. Lephalale Core Skills Academy (Pty) Ltd 
    131. Lesedi Consulting 
    132. Leseding Computer Systems (Pty) Ltd 
    133. LGIT Smart Solutions 
    134. Limco Consulting and management (Pty) Ltd 
    135. Limptech Computer Training Centre 
    136. LMoss Trading cc 
    137. Loja Trading cc 
    138. Loxtion Server CC 
    139. M-cot Corporate Training 
    140. Madzahisi College 
    141. Magnifica (Pty) Ltd 
    142. Makau Tours and Skills Development 
    143. Makhophila Business Enterprise 
    144. Malope IT Solutions 
    145. Marilyn Chili Consulting 
    146. Masana Brainstorm 
    147. Mash Computer Training 
    148. Mason Call Centre Solutions CC 
    149. Mass Computer Training And Printers 
    150. MasterGrade IT 
    151. Masungulo Electronics and IT Solutions 
    152. Mita Computer College 
    153. Modise Computer College 
    154. Mokk Consultants Cc 
    155. Mont De Dieu 
    156. Mosadikago Trading Cc 
    157. Mourema Computer Training Centre 
    158. MP Avuxeni Computer Academy 
    159. MPACT 
    160. Mpande Technologies cc 
    161. Mpisholo Training Solutions 
    162. MSTC Business College 
    163. Muzwali Education & IT Solutions 
    164. Mvelelo Graphic Design cc 
    165. Nape Angwato Trading 
    166. National Computer College Carletonville 
    167. NCM Computer and Business Academy 
    168. NET2G Technologies (Pty) Ltd t/a EduCampus 
    169. New beginning staffing 
    170. New Era Computer Training Centre (Hidobyte CC) 
    171. New Link Computer Skills 
    172. Nextgen Training Solutions (Pty) Ltd 
    173. Ngubeni Corporation 
    174. Nicoflora Computers & PC Engineering (Pty) Ltd 
    175. Northern Computer Training Centre 
    176. Ntamunde Investment 
    177. NW Avuxeni Computer academy 
    178. On the Ball College Pty ltd 
    179. Options In Training (Pty) Ltd 
    180. Overcomers Training College (Pty) Ltd 
    181. Perfect Graphic Art & Design 
    182. Phokophela Investment Holdings (Pty) Ltd 
    183. Pillays Computer and Careers 
    184. Presentation Software Training 
    185. Prestige Academy (Pty) Ltd 
    186. Prestige Business College 
    187. Progressive College of Technology (Pty) Ltd 
    188. Prophesy Training College (Pty) Ltd 
    189. Protech Business and Computer College Pty Ltd. 
    190. Qhakaza Management Services 
    191. Quantum Career Development (PTY) LTD 
    192. Rainbow Nation Skills Development (Pty) Ltd. 
    193. Rivoni Training N Communications 
    194. Ron and Becky Trading 
    195. Ropzide Training Centre 
    196. Rorisang Computer (Pty) Ltd 
    197. Sankin Computer Training CC 
    198. SECOLO CONSULTING AND TRAINING SERVICES CC 
    199. Security and Property Services Cc 
    200. Sed General Trading Enterprise 
    201. SEDIBENG 
    202. Sello's Computer Institute 
    203. Setlagole Telecentre 
    204. Silulo Ulutho Technologies 
    205. Sivile Housing Association RSA 
    206. Siyabonga Multi - Purpose Centre 
    207. Siyafunda Community Technology Centre 
    208. Skills House (Pty) Ltd 
    209. Skills Information Technology UP 
    210. Software Support And Training 
    211. Sonke Technologies 
    212. South Africa Advanced Skills Institute (Pty) Ltd 
    213. Sovereign Skills Development Institute (Pty) 
    214. Speccon (Pty) Ltd 
    215. Springfield Training (Pty) Ltd 
    216. St Austins College (Pty) Ltd 
    217. STAFFING DIRECT CC 
    218. STANFORD COMPUTER AND BUSINESS COLLEGE 
    219. Star Light Consulting 
    220. Striving Mind Trading 779 
    221. Success Christian Training Centre 
    222. T Mabuya & Associates CC 
    223. Targagenix Training Center (Pty) Ltd 
    224. Technology Corporate Management (Pty) Ltd 
    225. Terry Computer Services 
    226. Thalita Koume Directions (Pty) Ltd 
    227. The Graduate Institute of South Africa 
    228. The Orbital ICT Centre Cc 
    229. The Ulwazi Computer Training Center 
    230. Titan Trade Technologies (Pty) Ltd 
    231. Torque Technical Computer Training (Pty) Ltd 
    232. TSD Business Solutions 
    233. Tshedza Training Technologies (Pty) Ltd 
    234. Tshiredo Training Academy Cc 
    235. Turfloop Training Services Cc 
    236. Victory Ticket 580 cc 
    237. Virtual Afrika Business Solutions cc 
    238. Vox Telecom 
    239. Vukani Solutions 
    240. Vuthlari Marketing Consulting 
    241. Whispers ETD Consulting 
    242. Whitestone College 
    243. Wise Training Centre 
    244. Work Skills Resources 
    245. WW.IT-IQ Training & Solutions 
    246. Xantium Trading 304 
    247. Xtensive ICT Academy (Pty) Ltd 
    248. Xylo Trading 12 (Pty) Ltd 
    249. Zealot Business College cc 
    250. Zinjiva Trading 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.