SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR
SGB Computer Sciences and Information Systems 
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has replaced 7571, which was " Demonstrate the ability to use electronic mail software to send and receive messages", Level 2, 3 Credits.

    Definitions:
  • "Internet" refers to a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions.
  • "E-Mail" and Email both refer to the same facility and are used interchangeably in this unit standard, with the same meaning.
  • "Web Browser" refers to a software application used to locate and display web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

    This unit standard is not suitable for assessment by simulation.

    Common GUI functions like printing, using a pointing device and using the HELP facility are covered in a generic unit standard (ID 117902) and should be assessed as part of the mentioned standard.

    Possible laws applicable to this standard could include acts like Access to Information Acts; Copyright Acts, Constitution of the Country being assessed in.

    Abbreviations:
  • PC - Personal computer.
  • CD - Compact disk.
  • GUI - Graphical User Interface.
  • LAN - Local area network.
  • ISP - Internet Service Provider. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2018-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2018-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2018-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. 2 KO International 
    2. 4U 
    3. Abetech 
    4. Abongile Computer Co-operative Limited 
    5. Academy of Business and Computer Studies- PTA 
    6. Academy of Guilds ''design in the making'' 
    7. Academy of Learning IT 
    8. Act of Grace 97 
    9. Acts Bridges Community Development Programme 
    10. Added Advantage Academy (Durban) 
    11. Addskills 
    12. Affirmations Training 
    13. Agattu Trading 273 (Pty) Ltd 
    14. Anderson College (Pty) Ltd 
    15. Aspirations Communication Training CC 
    16. Associated Computer Solutions Pty Ltd 
    17. Awona Technologies cc 
    18. Azanian Training Institute (Pty) Ltd 
    19. Bantsho Marketing & Management Strategies 
    20. Believers Care Society 
    21. BESEK COLLEGE 
    22. Best Information Solutions 
    23. Beyond Basic Learning 
    24. Bhekuza Leadership Academy (Pty) Ltd 
    25. Bill Dos Be Connected 
    26. Blazing Moon Corporate Training (Pty) Ltd 
    27. Bokamoso Competence (Pty) Ltd 
    28. Boland College 
    29. Bonalesedi Computer Training 
    30. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    31. Bright Idea Projects 2082 CC 
    32. Broad Spectrum Training Div 
    33. Broadband College of Technology 
    34. Buhlebuyeta Training and Consulting 
    35. Bulamahlo Telecentre 
    36. Buzz-word Training College 
    37. Calandra Trading 523(PTY) 
    38. Calicom Trading 215 (Pty) Ltd 
    39. Cape Information Technology Initiative 
    40. Cape Town Society for the Blind 
    41. Careers IT 
    42. Careers IT (Pty) Ltd 
    43. CCS-IT Training 
    44. Certified Workforce Trainers cc. 
    45. Claas Illustration 
    46. College of Cape Town - City Campus 
    47. Come Again Printing Services cc 
    48. Commerce and Computer College of South Africa 
    49. Community Shakers Cc 
    50. CompEd IT Training 
    51. Compus training institution 
    52. Computers 4 Kids 
    53. CREATIVE MINDS - RANDBURG 
    54. Creative Minds Brackenfell 
    55. Creative Minds Vredenburg 
    56. Creative Minds Worcester 
    57. Creative Minds: Graaff-reinet 
    58. Critical Skills Training 
    59. CYBER MINDS (PTY) LIMITED 
    60. Cyberfox 
    61. Daily Training Cc 
    62. Dantall 
    63. Das Information Technology College 
    64. DESTO (PTY) LTD 
    65. Diepsloot Youth Projects 
    66. Ditlotlo Trading Enterprise Cc 
    67. DL Trading Enterprise 
    68. DR BA Mthethwa College 
    69. DVG Property (Pty)Ltd 
    70. Dynamix Computer Training Centre 
    71. Eagle Computer Training 
    72. Eagle High IT Training 
    73. Edu-Fix Training Institute (Pty) Ltd 
    74. Egsibit Training and Development 
    75. Ekukhanyeni Community Development Centre 
    76. Ekurhuleni Computer College 
    77. Fakazani Management Services 
    78. Falcon Business Institute (Pty) Ltd 
    79. Far-Ahead Computer Training Centre Cc 
    80. Fatlhogang Housing & Services Primary Co-Op Ltd 
    81. Fosuitektel Computer Training Institute 
    82. Four Stars Communication 
    83. Funanani Computer Centre 
    84. Futurevista cc 
    85. Gabasega Consulting and Training Centre 
    86. Gateway Academy and Training College (Pty) Ltd 
    87. GDE Science Education Centre 
    88. Gegana Computer Academy and Business Solutions cc 
    89. Gijima Ast 
    90. Giyatu Computers 
    91. Golden Step Campus (Pty) Ltd. 
    92. Great Height IT College 
    93. Great North Skills Training Centre 
    94. Green World Training College cc 
    95. Hascow Project Management and Services 
    96. Holy Cross Computer Training College 
    97. ICALC SOLUTIONS CC 
    98. Igugulesizwe Projects NGO 
    99. Ikageng Technologies Co-operative 
    100. iLearn Training PTY LTD 
    101. Imbumba Technologies and Communications (Pty) Ltd 
    102. Imvana Training College 
    103. Infinity Deals CC 
    104. Information Technology Resource Centre 
    105. INTEGRATED TRAINING SOLUTIONS 
    106. Inyanga Trading 415 (PTY) Ltd 
    107. IQRA Computer Institute of Excellence 
    108. iSolve Business Solutions (Pty) Ltd 
    109. IT Solution on the Moving Edge CC 
    110. Ithemba Lentsha Skills Development Institute (Pty) Ltd 
    111. Itireleng Computer 
    112. Jonda Learnership Academy 
    113. Kaelo Computer Training cc 
    114. Keybase Pretoria 
    115. Keybase Training Solutions Cc 
    116. Kezla Investments 
    117. Khombindlela Skills Development Centre 
    118. Khuphulanani Training Institute (Pty) Ltd 
    119. KNOWLEDGE RESOURCE GROUP COLLEGE 
    120. KOLRYK 
    121. Konani Training and Development Institute (Pty) Ltd 
    122. Kondi Computer Training 
    123. Kuhle Projects Cc 
    124. Kumani Computer College 
    125. Kundi Computer Training Centre 
    126. Kwahlwa Kwasa Multimedia Centre 
    127. Kylix Information Systems 
    128. Leading Edge Business Solutions (Pty) Ltd 
    129. Leanco Business Services & Training Centre CC 
    130. Lephalale Core Skills Academy (Pty) Ltd 
    131. Leseding Computer Systems (Pty) Ltd 
    132. LGIT Smart Solutions 
    133. Li Hills Training College (Pty) Ltd 
    134. Limco Consulting and management (Pty) Ltd 
    135. Limptech Computer Training Centre 
    136. LMoss Trading cc 
    137. Loja Trading cc 
    138. Lompec Commercial Centre 
    139. Lwazi Lwethu Training Centre and Trading Enterprise 
    140. M-cot Corporate Training 
    141. Magnifica (Pty) Ltd 
    142. Makau Tours and Skills Development 
    143. Malope IT Solutions 
    144. Mamelodi Community Information Services 
    145. Masana Brainstorm 
    146. Mash Computer Training 
    147. Mason Call Centre Solutions CC 
    148. Mass Computer Training And Printers 
    149. Masungulo Electronics And It Solutions 
    150. MEGRO LEARNING LOWVELD 
    151. Mendi Consulting Services (Pty) Ltd 
    152. Mini Academy (Pty) Ltd 
    153. Mmashiko Community Projects 
    154. Mokk Consultants Cc 
    155. Mont De Dieu 
    156. Mosadikago Trading Cc 
    157. Moshi Computer College 
    158. Mourema Computer Training Centre 
    159. MPACT 
    160. Mpande Technologies cc 
    161. MSTC Business College 
    162. National Computer College Carletonville 
    163. NCM Computer and Business Academy 
    164. Ndabezitha Life Skills Training Institute 
    165. Nduku Information Tech Services 
    166. Neo Technologies (pty) Ltd 
    167. New Africa Higher Education Academy 
    168. New Arizona Communications & Training 
    169. New Life Computer College 
    170. New Link Computer 
    171. Ngubeni and IT Trading and Projects 
    172. Nicoflora Computers & PC Engineering (Pty) Ltd 
    173. NIIT ANTILLES N.V. (INCOPORATED IN CURACAO N.A.) 
    174. NZ Business and Technology Training 
    175. ODU COMPUTER SKILL TRAINING CENTRE 
    176. On the Ball Computers 
    177. Options In Training (Pty) Ltd 
    178. Osma Computer Training & Printing 
    179. PC Administrators Trust 
    180. PC Training & Business College 
    181. Peak Training Hazyview 
    182. Pelox Trading 62 T/A NBCC Staff Solutions 
    183. Perfect Graphic Art & Design 
    184. Phangami Technologies 
    185. Phokophela Investment Holdings (Pty) Ltd 
    186. Pillays Computer and Careers 
    187. Power rush trading 6 
    188. Presentation Software Training 
    189. Prestige Academy (Pty) Ltd 
    190. Prime -Tec Computer Centre 
    191. Procomp Computer Services cc 
    192. Progressive College of Technology (Pty) Ltd 
    193. Prompt It Solutions 
    194. Pz Security Services (pty) Ltd 
    195. Quantum Career Development (PTY) LTD 
    196. Rainbow Nation Skills Development (Pty) Ltd. 
    197. Regent-Computer 
    198. Rivoni Training N Communications 
    199. Ropzide Training Centre 
    200. Rorisang Computer (Pty) Ltd 
    201. Rotondwa Communit Development Projects 
    202. SABHIBA Computer Training 
    203. Sankin Computer Training CC 
    204. SEBATA Institute of Consulting and Development 
    205. Security and Property Services Cc 
    206. Sed General Trading Enterprise 
    207. Sello's Computer Institute 
    208. Setlagole Telecentre 
    209. Shuma Computer Training Centre 
    210. Silulo Ulutho Technologies 
    211. Silver Solutions 940 
    212. Simlau Biztec Academy 
    213. Sivile Housing Association RSA 
    214. Siyabonga Multi - Purpose Centre 
    215. Siyaloba Training Academy 
    216. Siyamukela IT cc 
    217. Skills House (Pty) Ltd 
    218. Sonke Technologies 
    219. South Africa Advanced Skills Institute (Pty) Ltd 
    220. SOUTH AFRICAN NATIONAL COUNCIL FOR THE BLIND 
    221. St Austins College (Pty) Ltd 
    222. Success Christian Training Centre 
    223. Sunset beach trading 433 cc 
    224. T Mabuya & Associates (Pty) Ltd 
    225. Take Note Trading 700 cc 
    226. Targagenix Training Center (Pty) Ltd 
    227. Technology Corporate Management (Pty) Ltd 
    228. Terrantshonga General Trading 
    229. Terry Computer Services 
    230. Thalita Koume Directions (Pty) Ltd 
    231. The e-Junction cc 
    232. The Orbital ICT Centre Cc 
    233. The Ulwazi Computer Training Center 
    234. Thekwini Technologies 
    235. Tiso Coaching Services 
    236. Titan Trade Technologies (Pty) Ltd 
    237. Toli Computer School and Other Services 
    238. Toppro Training 
    239. Torque Technical Computer Training (Pty) Ltd 
    240. Tshiredo Training Academy Cc 
    241. Tshwane North College for FET - Mamelodi Campus 
    242. TSS MANAGED SERVICES (PTY) LTD 
    243. Tumelo Education and Training 
    244. Turfloop Training Services Cc 
    245. Victory Ticket 580 cc 
    246. Virtual Afrika Business Solutions cc 
    247. VR Computers 
    248. Vukani Solutions 
    249. Vuthlari Marketing Consulting 
    250. Wise Training Centre 
    251. Work Skills Resources 
    252. WW.IT-IQ Training & Solutions 
    253. Xantium Trading 304 
    254. Xtensive ICT Academy (Pty) Ltd 
    255. Xylo Trading (Pty) Ltd 
    256. Youmessi Trading cc 
    257. Young Angels Centre for Technology 
    258. Youth Life Skills Development 
    259. Zealot Business College cc 
    260. Zinjiva Trading 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.