SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard has replaced 7571, which was " Demonstrate the ability to use electronic mail software to send and receive messages", Level 2, 3 Credits.

    Definitions:
  • "Internet" refers to a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions.
  • "E-Mail" and Email both refer to the same facility and are used interchangeably in this unit standard, with the same meaning.
  • "Web Browser" refers to a software application used to locate and display web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

    This unit standard is not suitable for assessment by simulation.

    Common GUI functions like printing, using a pointing device and using the HELP facility are covered in a generic unit standard (ID 117902) and should be assessed as part of the mentioned standard.

    Possible laws applicable to this standard could include acts like Access to Information Acts; Copyright Acts, Constitution of the Country being assessed in.

    Abbreviations:
  • PC - Personal computer.
  • CD - Compact disk.
  • GUI - Graphical User Interface.
  • LAN - Local area network.
  • ISP - Internet Service Provider. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2018-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2018-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2018-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2 KO International 
    2. Abetech 
    3. Abongile Computer Co-operative Limited 
    4. Academy of Guilds ''design in the making'' 
    5. AccTech Systems (PTY)LTD t/a ATS 
    6. Act of Grace 97 
    7. Acts Bridges Community Development Programme 
    8. Added Advantage Academy (Durban) 
    9. Affirmations Training 
    10. Agattu Trading 273 (Pty) Ltd 
    11. Anderson College (Pty) Ltd 
    12. Angie Technologies 
    13. Ankalite (Pty) Limited 
    14. Artshub Institute (Pty) Ltd 
    15. Associated Computer Solutions Pty Ltd 
    16. AUM IT Solutions 
    17. Awona Technologies cc 
    18. Azanian Training Institute (Pty) Ltd 
    19. Bantsho Marketing & Management Strategies 
    20. Basfour 2730 (Pty) Ltd 
    21. Believers Care Society 
    22. Best Information Solutions 
    23. Beth Horner & Associates 
    24. Beyond Basic Learning 
    25. Blazing Moon Corporate Training (Pty) Ltd 
    26. Blue Bridge Training and Consulting (Pty) Ltd 
    27. Bokamoso Competence (Pty) Ltd 
    28. Boland College 
    29. Bonalesedi Computer Training 
    30. Broad Spectrum Training Div 
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    32. Bulamahlo Telecentre 
    33. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    34. Calandra Trading 523(PTY) 
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    36. Careers IT 
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    40. Clisa 79 CC 
    41. College of Cape Town - City Campus 
    42. Columbus Technologies Pty Ltd 
    43. Come Again Printing Services cc 
    44. Community Education Computer Society 
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    46. CompEd IT Training 
    47. Competence computer and business management 
    48. Compus training institution 
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    50. Creative Minds Worcester 
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    52. Cyberfox 
    53. Daily Training Cc 
    54. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    55. Delight Computer Training 
    56. DESTO (PTY) LTD 
    57. Diepsloot Youth Projects 
    58. DVG Property (Pty)Ltd 
    59. Eagle High IT Training 
    60. Eastern Cape Academy of Technology 
    61. Edu-Fix Training Institute (Pty) Ltd 
    62. Egoli Commercial College 
    63. Ehlanzeni TVET College 
    64. Ekasi IT Solutions CC 
    65. Ekurhuleni Computer College 
    66. EOH Abantu (Pty) Ltd 
    67. Falcon Business Institute (Pty) Ltd 
    68. Far North Youth Development Initiative 
    69. Far-Ahead Computer Training Centre Cc 
    70. Forek Institute of Technology (Pty) Ltd 
    71. Futurekids SA (Fochville) 
    72. Futurevista cc 
    73. Gabasega Consulting and Training Centre 
    74. Gateway Academy and Training College (Pty) Ltd 
    75. GDE Science Education Centre 
    76. Gemini Moon Trading 6 cc 
    77. Giga Skills Training 
    78. Gijima Holdings (Pty) Ltd 
    79. Giyatu Computers 
    80. Golden Step Campus (Pty) Ltd. 
    81. Great Height IT College 
    82. Green World Training College cc 
    83. Greenford Trading 20cc 
    84. Hascow Project Management and Services 
    85. Hazyview Computer College 
    86. HIDOBYTE CC 
    87. Hlanganani ICT (Pty) Ltd 
    88. I.C.E Computer College 
    89. iLearn Training PTY LTD 
    90. Imvana Training College 
    91. In Excess Trading 22 T/A ATTI Polokwane 
    92. Infinity Deals CC 
    93. Information Technology Resource Centre 
    94. Integrated Educational Technology Support Cc 
    95. INTEGRATED TRAINING SOLUTIONS 
    96. IQRA Computer Institute of Excellence 
    97. Isibani Business College & IT College (Pty) Ltd 
    98. iSolve Business Solutions (Pty) Ltd 
    99. IT SA Computer Services Solutions (Pty) Ltd 
    100. IT Solution on the Moving Edge CC 
    101. IT-HI-Q Training (PTY) Ltd 
    102. Ithemba Lentsha Skills Development Institute (Pty) Ltd 
    103. Itireleng Computer 
    104. Johannesburg Polytechnical (Pty) Ltd 
    105. Jonda Learnership Academy 
    106. K & T Computer College 
    107. Kalipha Professional Institute (Pty) Ltd 
    108. Kanana Development Centre 
    109. Keybase Training Solutions Cc 
    110. Keybase Training Solutions Pretoria 
    111. Kezla Investments 
    112. Kgotlelelang Computer Lab Centre 
    113. Khuphulanani Training Institute (Pty) Ltd 
    114. Konani Training and Development Institute 
    115. Kondi Computer Training 
    116. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    117. KZN Computer Training Centre 
    118. Landovista 
    119. Leanco Business Services & Training Centre CC 
    120. Lephalale Core Skills Academy (Pty) Ltd 
    121. Leseding Computer Systems (Pty) Ltd 
    122. LGIT Smart Solutions 
    123. Li Hills Training College (Pty) Ltd 
    124. Limco Consulting and management (Pty) Ltd 
    125. Limpopo Computer College Bk 
    126. Limptech Computer Training Centre 
    127. Loxtion Server CC 
    128. M-cot Corporate Training 
    129. Madzahisi College 
    130. Magnitude College of education 
    131. Makhophila Business Enterprise 
    132. Malope IT Solutions 
    133. Mamelodi Digital Centre cc 
    134. Masana Brainstorm 
    135. Mash Computer Training 
    136. Mason Call Centre Solutions CC 
    137. Mass Computer Training And Printers 
    138. Masungulo Electronics and IT Solutions 
    139. MEGRO LEARNING LOWVELD 
    140. Mendi Consulting Services (Pty) Ltd 
    141. Mentum Training College 
    142. Mini Academy (Pty) Ltd 
    143. Mmashiko Community Projects 
    144. Modise Computer College 
    145. Mokk Consultants Cc 
    146. Mont De Dieu 
    147. Mosadikago Trading Cc 
    148. MPACT 
    149. Mpande Technologies cc 
    150. Mpisholo Training Solutions 
    151. MSTC Business College 
    152. Mthonyama Technologies cc 
    153. Muzekhaya Community Development Centre 
    154. Mvelelo Graphic Design cc 
    155. National Computer College Carletonville 
    156. NCM Computer and Business Academy 
    157. Ndabezitha Life Skills Training Institute 
    158. Nebsol IT Solutions 
    159. Neftin Computers & Electronics 
    160. NET2G Technologies (Pty) Ltd t/a EduCampus 
    161. NetCampus (Pty) Ltd. 
    162. New Arizona Communications & Training 
    163. New Life Computer College 
    164. Nextgen Training Solutions (Pty) Ltd 
    165. Ngubeni and IT Trading and Projects 
    166. Nicoflora Computers & PC Engineering (Pty) Ltd 
    167. Ocule IT cc 
    168. On the Ball College Pty ltd 
    169. Options In Training (Pty) Ltd 
    170. Overcomers Training College (Pty) Ltd 
    171. Peak Training Hazyview 
    172. Perfect Graphic Art & Design 
    173. Phokophela Investment Holdings (Pty) Ltd 
    174. Pillays Computer and Careers 
    175. Power rush trading 6 
    176. Presentation Software Training 
    177. Prestige Academy (Pty) Ltd 
    178. Prestige Business College 
    179. Prime -Tec Computer Centre 
    180. PROCOMPUTRAIN COLLEGE 
    181. Progressive College of Technology (Pty) Ltd 
    182. Prophesy Training College (Pty) Ltd 
    183. Quantum Career Development (PTY) LTD 
    184. Ramoeletsi Holdings and Communication Centre (Pty) Ltd 
    185. Regent-Computer 
    186. Richfield Graduate Institute of Technology Pty Ltd 
    187. Rivoni Training N Communications 
    188. Ropzide Training Centre 
    189. Sankin Computer Training CC 
    190. Security and Property Services Cc 
    191. Sello's Computer Institute 
    192. Shuma Computer Training Centre 
    193. SILVER SOLUTION CC 1360 
    194. Silver Solutions 940 
    195. Simlau Biztec Academy 
    196. Sivile Housing Association RSA 
    197. Siyabonga Multi - Purpose Centre 
    198. Siyafunda Community Technology Centre 
    199. Skills House (Pty) Ltd 
    200. Software Support And Training 
    201. South Africa Advanced Skills Institute (Pty) Ltd 
    202. Sovereign Skills Development Institute (Pty) 
    203. Speccon (Pty) Ltd 
    204. St Austins College (Pty) Ltd 
    205. Star Light Consulting 
    206. Striving Mind Trading 779 
    207. Success Christian Training Centre 
    208. Targagenix Training Center (Pty) Ltd 
    209. Technology Corporate Management (Pty) Ltd 
    210. Terry Computer Services 
    211. Tfutfukani Technology Training Centre 
    212. Thalita Koume Directions (Pty) Ltd 
    213. The e-Junction cc 
    214. The Orbital ICT Centre Cc 
    215. Titan Trade Technologies (Pty) Ltd 
    216. Toppro Training 
    217. Tshedza Training Technologies (Pty) Ltd 
    218. TSS MANAGED SERVICES (PTY) LTD 
    219. Tumelo Education and Training 
    220. Virtual Afrika Business Solutions cc 
    221. Vox Telecom 
    222. Vukani Solutions 
    223. Vuthlari Marketing Consulting 
    224. Whispers ETD Consulting 
    225. Work Skills Resources 
    226. WW.IT-IQ Training & Solutions 
    227. Xantium Trading 304 
    228. Xtensive ICT Academy (Pty) Ltd 
    229. Xylo Trading 12 (Pty) Ltd 
    230. Youth Life Skills Development 
    231. Zinjiva Trading 
    232. ZJ Africa Learn (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.