SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR ORIGINATING PROVIDER
SGB Computer Sciences and Information Systems   
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2012-07-01  2015-06-30  SAQA 0695/12 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30   2019-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2015-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2015-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2015-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2015-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. 4U 
    2. Abetech Computer Related Services 
    3. Academy of Business and Computer Studies- PTA 
    4. Academy of Learning IT 
    5. Added Advantage Academy (Durban) 
    6. Addskills 
    7. AGB Mathe Business Services 
    8. Angie Technologies 
    9. Associated Computer Solutions Pty Ltd 
    10. AUM IT Solutions 
    11. Avuxeni Computer Academy 
    12. Basfour 2730 (Pty) Ltd 
    13. Believers Care Society 
    14. Best Information Solutions 
    15. Beth Horner & Associates 
    16. Bill Dos Be Connected 
    17. Blazing Moon Corporate Training (Pty) Ltd 
    18. Blue Bridge Training and Consulting (Pty) Ltd 
    19. Boland College 
    20. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    21. BRAINWAVE PROJECTS 707 (PTY) LTD 
    22. Broad Spectrum Training Div 
    23. Bulamahlo Telecentre 
    24. Busisa Training and Development 
    25. Bytes People Solutions (Pty) Ltd 
    26. Calicom Trading 215 Pty Ltd t/a ATTI Nelspruit 
    27. Careers IT 
    28. Careers IT (Pty) Ltd 
    29. CCS-IT Training 
    30. Certified Workforce Trainers cc. 
    31. Clisa 79 CC 
    32. College of Cape Town - City Campus 
    33. Community Education Computer Society 
    34. CompEd IT Training 
    35. Conaissance Business Advisors 
    36. Consilium Technologies 
    37. Cornerstone Outreach Programme cc 
    38. Creative Minds Worcester 
    39. Critical Skills Training 
    40. CTU Training Solutions 
    41. CYBER MINDS (PTY) LIMITED 
    42. Dantall 
    43. DC Dynamic College of Commerce & Training 
    44. Delight Computer Training 
    45. DL Trading Enterprise 
    46. DR BA Mthethwa College 
    47. DRB & A 
    48. DVG Construction Company (Pty)Ltd 
    49. Dynamix Computer Training Centre 
    50. Eagle Computer Training 
    51. Eagle High IT Training 
    52. Eastern Cape Academy of Technology 
    53. Edzani IT Technologies 
    54. Egsibit Training and Development 
    55. Ekasi IT Solutions (Pty) Ltd 
    56. Ekurhuleni Computer College 
    57. Elchees Software Solutions 
    58. Fair Skills Training Academy 
    59. Fakazani Management Services 
    60. Falcon Business Institute 
    61. Far-Ahead Computer Training Centre Cc 
    62. Fatlhogang Housing & Services Primary Co-Op Ltd 
    63. Forek Institute of Technology (Pty) Ltd 
    64. Four Stars Communication 
    65. Funanani Computer Centre 
    66. Futurekids SA (Fochville) 
    67. Giga Skills Training 
    68. Gijima Ast 
    69. Giyatu Computers 
    70. Golden Step Campus (Pty) Ltd. 
    71. Great Height IT College 
    72. Great North Skills Training Centre 
    73. Hlakanipha Training & Development 
    74. Hlanganani ICT Pty Ltd 
    75. Holy Cross Computer Training College 
    76. I.C.E Computer College 
    77. Igugulesizwe Projects NGO 
    78. Ikageng Technologies Co-operative 
    79. Ikgodiseng Business Consulting 
    80. ILIM Training CC 
    81. Imbumba Technologies and Communications (Pty) Ltd 
    82. Imvana Training College 
    83. In Excess Trading 22 T/A ATTI Polokwane 
    84. In Touch Comm Develop & 
    85. Information Technology Resource Centre 
    86. Insite Settlements Network 
    87. Institute of Training and Education for Capacity Building 
    88. INTEGRATED TRAINING SOLUTIONS 
    89. Iscariota Trading Enterprise cc 
    90. iSolve Business Solutions (Pty) Ltd 
    91. IT Solution on the Moving Edge CC 
    92. Ithemba Lentsha Skills Development Institute 
    93. Itireleng Computer 
    94. Kaelo Computer Training cc 
    95. Keybase Pretoria 
    96. Keybase Training Solutions Cc 
    97. Kgopotso Computer Training 
    98. Kgotlelelang Computer Lab Centre 
    99. Khombindlela Skills Development Centre 
    100. Khuphulanani Training Institute (Pty) Ltd 
    101. KNOWLEDGE RESOURCE GROUP COLLEGE 
    102. KOLRYK 
    103. Konani Training and Development Institute (Pty) Ltd 
    104. Kumani Computer College 
    105. Kundi Computer Training Centre 
    106. Lesedi Consulting 
    107. Leseding Computer Training 
    108. LGIT Smart Solutions 
    109. Limco Consulting and management (Pty) Ltd 
    110. Limpopo Computer College Bk 
    111. LINE UP COMMUNICATION 
    112. LMoss Trading cc 
    113. Lompec Commercial Centre 
    114. Loxtion Server CC 
    115. Lukhanyiso Research and Development Services CC t/a TSD Business Solut 
    116. Luso Computer Institute (Pty) Ltd 
    117. M-cot Corporate Training 
    118. Makhophila Business Enterprise 
    119. Mamelodi Community Information Services 
    120. Mason Call Centre Solutions CC 
    121. Mbay Training 
    122. MEGRO LEARNING LOWVELD 
    123. Mendi Consulting Services (Pty) Ltd 
    124. Mentum Training College 
    125. Mita Computer College 
    126. Modise Computer College 
    127. Moshi Computer College 
    128. Mourema Computer Training Centre 
    129. Mpisholo Training Solutions 
    130. Mpondo Zengwenya Trading Cc 
    131. MUGO TRAINING INSTITUTE 
    132. Muzekhaya Community Development Centre 
    133. Nape Angwato Trading 
    134. National Computer College Carletonville 
    135. NCHEBEKO SKILLS CONSULTANCY 
    136. Nduku Information Tech Services 
    137. Neftin Computers & Electronics 
    138. NET2G Technologies (Pty) Ltd t/a EduCampus 
    139. New Link Computer 
    140. Nextgen Training Solutions Pty Ltd 
    141. NIIT ANTILLES N.V. (INCOPORATED IN CURACAO N.A.) 
    142. Ntamunde Investment 
    143. Nyamies IT Services 
    144. NZ Business and Technology Training 
    145. On the Ball Computers 
    146. ORANGE TREE CONSULTING 
    147. Osma Computer Training & Printing (Pty) Ltd 
    148. Pax Skills Development Centre 
    149. PC Administrators Trust 
    150. PC Training & Business College 
    151. Pelox Trading 62 T/A NBCC Staff Solutions 
    152. Penduka Consulting 
    153. Perfect Graphic Art & Design 
    154. Phangami Technologies 
    155. Pillays Computer and Careers 
    156. POLAZ ITSERVICES 
    157. Power rush trading 6 
    158. Prestige Business College 
    159. Professional Graduate Colleges 
    160. Progressive College of Technology (Pty) Ltd 
    161. Pz Security Services (pty) Ltd 
    162. RAMAZWI SECURITY SERVICES CC 
    163. Regent-Computer 
    164. Riakona Computer Training Centre 
    165. Rivoni Training N Communications 
    166. Rorisang Computer (Pty) Ltd 
    167. Sankin Computer Training CC 
    168. Security and Property Services 
    169. Shuma Computer Training Centre 
    170. Silulo Ulutho Technologies 
    171. Simlau Biztec Academy 
    172. Siyabonga Multi - Purpose Centre 
    173. Siyaloba Training Academy 
    174. SIYANQOBA SEMINARS 
    175. SIYAYA SKILLS INSTITUTE 
    176. Skills House (Pty) Ltd 
    177. Sovereign Skills Development Institute Cc 
    178. Squarefane Trading Enterprises 
    179. St Austins College (Pty) Ltd 
    180. STANFORD COMPUTER AND BUSINESS COLLEGE 
    181. Success Christian Training Centre 
    182. Sunset beach trading 433 cc 
    183. T Mabuya & Associates (Pty) Ltd 
    184. Taung Education Enrichment Centre 
    185. Technology Corporate Management (Pty) Ltd 
    186. Terrantshonga General Trading 
    187. Terry Computer Services 
    188. Tfutfukani Techoology Training Centre 
    189. The Rights Protection Centre 
    190. The Ulwazi Computer Training Center 
    191. Thekwini Technologies 
    192. Toppro Training 
    193. Torque Technical Computer Training (Pty) Ltd 
    194. Tshedza Training Technologies 
    195. TSHOVHILINGANA CONSTRUCTION 
    196. Tshwane North College for FET - Mamelodi Campus 
    197. University of Fort Hare 
    198. Victory Ticket 580 cc 
    199. VR Computers 
    200. Vuthlari Marketing Consulting 
    201. Whispers ETD Consulting 
    202. Wise Training Centre 
    203. Witbank Institute of Technology (Pty) Ltd 
    204. Work Skills Resources 
    205. WW.IT-IQ Training & Solutions 
    206. Xantium Trading 304 
    207. Xtensive ICT Academy (Pty) Ltd 
    208. Young Angels Centre for Technology 
    209. Zealot Business College cc 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.