SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QA BODY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard has replaced 7571, which was " Demonstrate the ability to use electronic mail software to send and receive messages", Level 2, 3 Credits.

    Definitions:
  • "Internet" refers to a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions.
  • "E-Mail" and Email both refer to the same facility and are used interchangeably in this unit standard, with the same meaning.
  • "Web Browser" refers to a software application used to locate and display web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

    This unit standard is not suitable for assessment by simulation.

    Common GUI functions like printing, using a pointing device and using the HELP facility are covered in a generic unit standard (ID 117902) and should be assessed as part of the mentioned standard.

    Possible laws applicable to this standard could include acts like Access to Information Acts; Copyright Acts, Constitution of the Country being assessed in.

    Abbreviations:
  • PC - Personal computer.
  • CD - Compact disk.
  • GUI - Graphical User Interface.
  • LAN - Local area network.
  • ISP - Internet Service Provider. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA BODY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2018-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2018-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2018-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. 2 KO International 
    2. 4U 
    3. Abetech 
    4. Abongile Computer Co-operative Limited 
    5. Academy of Guilds ''design in the making'' 
    6. Academy of Learning IT 
    7. AccTech Systems (PTY)LTD t/a ATS 
    8. Acol Computer Training PTY LTD 
    9. Act of Grace 97 
    10. Acts Bridges Community Development Programme 
    11. Added Advantage Academy (Durban) 
    12. Affirmations Training 
    13. Agattu Trading 273 (Pty) Ltd 
    14. Anderson College (Pty) Ltd 
    15. Angie Technologies 
    16. Ankalite (Pty) Limited 
    17. Arise Business Centre 
    18. Artshub Institute (Pty) Ltd 
    19. Associated Computer Solutions Pty Ltd 
    20. AUM IT Solutions 
    21. Awona Technologies cc 
    22. Azanian Training Institute (Pty) Ltd 
    23. Bantsho Marketing & Management Strategies 
    24. Basfour 2730 (Pty) Ltd 
    25. Believers Care Society 
    26. BESEK COLLEGE 
    27. Best Information Solutions 
    28. Beth Horner & Associates 
    29. Beyond Basic Learning 
    30. Bhekuza Leadership Academy (Pty) Ltd 
    31. Blazing Moon Corporate Training (Pty) Ltd 
    32. Blue Bridge Training and Consulting (Pty) Ltd 
    33. Bokamoso Competence (Pty) Ltd 
    34. Boland College 
    35. Bonalesedi Computer Training 
    36. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    37. Bright Idea Projects 2082 CC 
    38. Broad Spectrum Training Div 
    39. Broadband College of Technology 
    40. Bulamahlo Telecentre 
    41. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    42. Calandra Trading 523(PTY) 
    43. Calicom Trading 215 (Pty) Ltd 
    44. Cape Information Technology Initiative 
    45. Cape Town Society for the Blind 
    46. Careers IT 
    47. Careers IT (Pty) Ltd 
    48. Change The World Trust 
    49. Claas Illustration 
    50. Clean Heat Academy 
    51. Clisa 79 CC 
    52. College of Cape Town - City Campus 
    53. Columbus Technologies Pty Ltd 
    54. Come Again Printing Services cc 
    55. Community Education Computer Society 
    56. Community Shakers Cc 
    57. CompEd IT Training 
    58. Competence computer and business management 
    59. Compus training institution 
    60. Computers 4 Kids 
    61. Creative Minds Brackenfell 
    62. Creative Minds Vredenburg 
    63. Creative Minds Worcester 
    64. Creative Minds: Graaff-reinet 
    65. CTU Training Solutions 
    66. CYBER MINDS (PTY) LIMITED 
    67. Cyberfox 
    68. Daily Training Cc 
    69. Dantall 
    70. Database Computers 
    71. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    72. Delight Computer Training 
    73. DESTO (PTY) LTD 
    74. Diepsloot Youth Projects 
    75. DVG Property (Pty)Ltd 
    76. Eagle Computer Training 
    77. Eagle High IT Training 
    78. Eastern Cape Academy of Technology 
    79. Edu-Fix Training Institute (Pty) Ltd 
    80. Egoli Commercial College 
    81. Ehlanzeni TVET College 
    82. Ekasi IT Solutions CC 
    83. Ekurhuleni Computer College 
    84. EOH Abantu (Pty) Ltd 
    85. Falcon Business Institute (Pty) Ltd 
    86. Far North Youth Development Initiative 
    87. Far-Ahead Computer Training Centre Cc 
    88. Forek Institute of Technology (Pty) Ltd 
    89. Fosuitektel Computer Training Institute 
    90. Funanani Computer Centre 
    91. Futurekids SA (Fochville) 
    92. Futurevista cc 
    93. Gabasega Consulting and Training Centre 
    94. Gateway Academy and Training College (Pty) Ltd 
    95. GDE Science Education Centre 
    96. Gegana Computer Academy and Business Solutions cc 
    97. Gemini Moon Trading 6 cc 
    98. Giga Skills Training 
    99. Gijima Holdings (Pty) Ltd 
    100. Giyatu Computers 
    101. Golden Step Campus (Pty) Ltd. 
    102. Great Height IT College 
    103. Green World Training College cc 
    104. Greenford Trading 20cc 
    105. Hascow Project Management and Services 
    106. Hazyview Computer College 
    107. HIDOBYTE CC 
    108. Hlanganani ICT (Pty) Ltd 
    109. I.C.E Computer College 
    110. ICALC SOLUTIONS CC 
    111. Igugulesizwe Projects NGO 
    112. Ikageng Technologies Co-operative 
    113. iLearn Training PTY LTD 
    114. Imvana Training College 
    115. In Excess Trading 22 T/A ATTI Polokwane 
    116. Infinity Deals CC 
    117. Information Technology Resource Centre 
    118. Integrated Educational Technology Support Cc 
    119. INTEGRATED TRAINING SOLUTIONS 
    120. IQRA Computer Institute of Excellence 
    121. Isibani Business College & IT College (Pty) Ltd 
    122. iSolve Business Solutions (Pty) Ltd 
    123. IT certification academy 
    124. IT SA Computer Services Solutions (Pty) Ltd 
    125. IT Solution on the Moving Edge CC 
    126. IT-HI-Q Training (PTY) Ltd 
    127. Ithemba Lentsha Skills Development Institute (Pty) Ltd 
    128. Itireleng Computer 
    129. Johannesburg Polytechnical (Pty) Ltd 
    130. Jonda Learnership Academy 
    131. K & T Computer College 
    132. Kaelo Computer Training cc 
    133. Kalipha Professional Institute (Pty) Ltd 
    134. Kanana Development Centre 
    135. Keybase Training Solutions Cc 
    136. Keybase Training Solutions Pretoria 
    137. Kezla Investments 
    138. Kgotlelelang Computer Lab Centre 
    139. Khuphulanani Training Institute (Pty) Ltd 
    140. Konani Training and Development Institute 
    141. Kondi Computer Training 
    142. Kwahlwa Kwasa Multimedia Centre 
    143. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    144. KZN Computer Training Centre 
    145. Landovista 
    146. Leanco Business Services & Training Centre CC 
    147. Lephalale Core Skills Academy (Pty) Ltd 
    148. Leseding Computer Systems (Pty) Ltd 
    149. LGIT Smart Solutions 
    150. Li Hills Training College (Pty) Ltd 
    151. Limco Consulting and management (Pty) Ltd 
    152. Limpopo Computer College Bk 
    153. Limptech Computer Training Centre 
    154. LMoss Trading cc 
    155. Loja Trading cc 
    156. Lompec Commercial Centre 
    157. Loxtion Server CC 
    158. M-cot Corporate Training 
    159. Madzahisi College 
    160. Magnitude College of education 
    161. Makau Tours and Skills Development 
    162. Makhophila Business Enterprise 
    163. Malope IT Solutions 
    164. Mamelodi Community Information Services 
    165. Mamelodi Digital Centre cc 
    166. Masana Brainstorm 
    167. Mash Computer Training 
    168. Mason Call Centre Solutions CC 
    169. Mass Computer Training And Printers 
    170. MasterGrade IT 
    171. Masungulo Electronics and IT Solutions 
    172. MEGRO LEARNING LOWVELD 
    173. Mendi Consulting Services (Pty) Ltd 
    174. Mentum Training College 
    175. Mini Academy (Pty) Ltd 
    176. Mmashiko Community Projects 
    177. Modise Computer College 
    178. Mokk Consultants Cc 
    179. Mont De Dieu 
    180. Mosadikago Trading Cc 
    181. Moshi Computer College 
    182. MPACT 
    183. Mpande Technologies cc 
    184. Mpisholo Training Solutions 
    185. MSTC Business College 
    186. Mthonyama Technologies cc 
    187. Muzekhaya Community Development Centre 
    188. Muzwali Education & IT Solutions 
    189. Mvelelo Graphic Design cc 
    190. National Computer College Carletonville 
    191. NCM Computer and Business Academy 
    192. Ndabezitha Life Skills Training Institute 
    193. Nebsol IT Solutions 
    194. Neftin Computers & Electronics 
    195. Neo Technologies (pty) Ltd 
    196. NET2G Technologies (Pty) Ltd t/a EduCampus 
    197. NetCampus (Pty) Ltd. 
    198. New Arizona Communications & Training 
    199. New Life Computer College 
    200. Nextgen Training Solutions (Pty) Ltd 
    201. Ngubeni and IT Trading and Projects 
    202. Nicoflora Computers & PC Engineering (Pty) Ltd 
    203. Ntamunde Investment 
    204. Ocule IT cc 
    205. On the Ball College Pty ltd 
    206. Options In Training (Pty) Ltd 
    207. Overcomers Training College (Pty) Ltd 
    208. Peak Training Hazyview 
    209. Perfect Graphic Art & Design 
    210. Phokophela Investment Holdings (Pty) Ltd 
    211. Pillays Computer and Careers 
    212. Power rush trading 6 
    213. Presentation Software Training 
    214. Prestige Academy (Pty) Ltd 
    215. Prestige Business College 
    216. Prime -Tec Computer Centre 
    217. PROCOMPUTRAIN COLLEGE 
    218. Progressive College of Technology (Pty) Ltd 
    219. Prophesy Training College (Pty) Ltd 
    220. Quantum Career Development (PTY) LTD 
    221. Ramoeletsi Holdings and Communication Centre (Pty) Ltd 
    222. Regent-Computer 
    223. Richfield Graduate Institute of Technology Pty Ltd 
    224. Rivoni Training N Communications 
    225. Ron and Becky Trading 
    226. Ropzide Training Centre 
    227. Sankin Computer Training CC 
    228. Security and Property Services Cc 
    229. Sello's Computer Institute 
    230. Shuma Computer Training Centre 
    231. Silulo Ulutho Technologies 
    232. SILVER SOLUTION CC 1360 
    233. Silver Solutions 940 
    234. Simlau Biztec Academy 
    235. Sivile Housing Association RSA 
    236. Siyabonga Multi - Purpose Centre 
    237. Siyafunda Community Technology Centre 
    238. Siyaloba Training Academy 
    239. Skills House (Pty) Ltd 
    240. Software Support And Training 
    241. Sonke Technologies 
    242. South Africa Advanced Skills Institute (Pty) Ltd 
    243. SOUTH AFRICAN NATIONAL COUNCIL FOR THE BLIND 
    244. Sovereign Skills Development Institute (Pty) 
    245. Speccon (Pty) Ltd 
    246. St Austins College (Pty) Ltd 
    247. Star Light Consulting 
    248. Striving Mind Trading 779 
    249. Success Christian Training Centre 
    250. T Mabuya & Associates (Pty) Ltd 
    251. Targagenix Training Center (Pty) Ltd 
    252. Technology Corporate Management (Pty) Ltd 
    253. Terry Computer Services 
    254. Tfutfukani Technology Training Centre 
    255. Thalita Koume Directions (Pty) Ltd 
    256. The e-Junction cc 
    257. The Orbital ICT Centre Cc 
    258. Thekwini Technologies 
    259. Titan Trade Technologies (Pty) Ltd 
    260. Toli Computer School and Other Services 
    261. Toppro Training 
    262. Torque Technical Computer Training (Pty) Ltd 
    263. Tshedza Training Technologies (Pty) Ltd 
    264. Tshiredo Training Academy Cc 
    265. TSS MANAGED SERVICES (PTY) LTD 
    266. Tumelo Education and Training 
    267. Turfloop Training Services Cc 
    268. UBUHLE TECHNOLOGY & MULTIPURPOSE PRIMARY CO-OPERATIVE LIMITED 
    269. Virtual Afrika Business Solutions cc 
    270. Vox Telecom 
    271. Vukani Solutions 
    272. Vuthlari Marketing Consulting 
    273. Whispers ETD Consulting 
    274. Work Skills Resources 
    275. WW.IT-IQ Training & Solutions 
    276. Xantium Trading 304 
    277. Xtensive ICT Academy (Pty) Ltd 
    278. Xylo Trading 12 (Pty) Ltd 
    279. Youmessi Trading cc 
    280. Youth Life Skills Development 
    281. Zinjiva Trading 
    282. ZJ Africa Learn (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.