SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR
SGB Computer Sciences and Information Systems 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard has replaced 7571, which was " Demonstrate the ability to use electronic mail software to send and receive messages", Level 2, 3 Credits.

    Definitions:
  • "Internet" refers to a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions.
  • "E-Mail" and Email both refer to the same facility and are used interchangeably in this unit standard, with the same meaning.
  • "Web Browser" refers to a software application used to locate and display web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

    This unit standard is not suitable for assessment by simulation.

    Common GUI functions like printing, using a pointing device and using the HELP facility are covered in a generic unit standard (ID 117902) and should be assessed as part of the mentioned standard.

    Possible laws applicable to this standard could include acts like Access to Information Acts; Copyright Acts, Constitution of the Country being assessed in.

    Abbreviations:
  • PC - Personal computer.
  • CD - Compact disk.
  • GUI - Graphical User Interface.
  • LAN - Local area network.
  • ISP - Internet Service Provider. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2018-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2018-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2018-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2 KO International 
    2. Abetech 
    3. Abongile Computer Co-operative Limited 
    4. Academy of Business and Computer Studies 
    5. Academy of Guilds ''design in the making'' 
    6. Acol Computer Training PTY LTD 
    7. Act of Grace 97 
    8. Added Advantage Academy (Durban) 
    9. Addskills Computer Training 
    10. Afedile M Learning Centre (Pty) Ltd 
    11. Affirmations Training 
    12. Afrika Tikkun NCC 
    13. Agattu Trading 273 (Pty) Ltd 
    14. All Connections cc 
    15. Amitek Business College 
    16. Anderson College (Pty) Ltd 
    17. Angie Technologies 
    18. Ankalite (Pty) Limited 
    19. Arise Business Centre 
    20. Artshub Institute (Pty) Ltd 
    21. Aspirations Communication Training CC 
    22. Associated Computer Solutions Pty Ltd 
    23. AUM IT Solutions 
    24. Avuxeni Computer Academy 
    25. Awona Technologies cc 
    26. Bantsho Marketing & Management Strategies 
    27. Basfour 2730 (Pty) Ltd 
    28. Believers Care Society 
    29. Best Information Solutions 
    30. Beth Horner & Associates 
    31. Bokamoso Competence (Pty) Ltd 
    32. BOLAND COLLEGE 
    33. Bonalesedi Computer Training 
    34. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    35. Boston Technology Campus (Pty) Ltd 
    36. Bright Idea Projects 2082 CC 
    37. Broad Spectrum Training Div 
    38. Broadband College of Technology 
    39. Bulamahlo Telecentre 
    40. Buti Success Technology & Skills Centre 
    41. Buzz-word Training College 
    42. Bytes People Solutions A Division of Altron TMT (Pty) Ltd 
    43. Calandra Trading 523(PTY) 
    44. Calicom Trading 215 (Pty) Ltd 
    45. Cape Town Society for the Blind 
    46. Careers IT (Pty) Ltd 
    47. cawood Trading (Pty) Ltd 
    48. Certified Workforce Trainers cc. 
    49. Claas Illustration 
    50. Clean Heat Academy 
    51. Clisa 79 CC 
    52. College of Cape Town - City Campus 
    53. Columbus Technologies Pty Ltd 
    54. Come Again Printing Services cc 
    55. Commerce and Computer College of South Africa 
    56. Community Education Computer Society 
    57. Community Shakers Skills Development 
    58. CompEd IT Training 
    59. Compus training institution 
    60. Computers 4 Kids 
    61. Creative Minds - UPINGTON 
    62. Creative Minds Worcester 
    63. Critical Skills Training (Pty) Ltd 
    64. CTU Training Solutions 
    65. CYBER MINDS (PTY) LIMITED 
    66. Cyberfox 
    67. Daily Training Cc 
    68. Dantall 
    69. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    70. Delight Computer Training 
    71. DESTO (PTY) LTD 
    72. Ditlotlo Trading Enterprise Cc 
    73. DL Trading Enterprise 
    74. DR BA Mthethwa College 
    75. DVG Property (Pty)Ltd 
    76. Eagle Computer Training 
    77. Eagle High IT Training 
    78. Egsibit Training and Development 
    79. Ehlanzeni TVET College 
    80. Ekasi IT Solutions CC 
    81. Ekukhanyeni Community Development Centre 
    82. Ekurhuleni Computer College 
    83. Elchees Software Solutions 
    84. Elukwatini Learning Technologies 
    85. EOH Abantu (Pty) Ltd 
    86. EUSA COMPUTER ACCOUNTING (PTY) LTD 
    87. Fakazani Management Services 
    88. Falcon Business Institute (Pty) Ltd 
    89. False Bay College 
    90. Far North Education & Training Trust (FNETT) 
    91. Far North Youth Development Initiative 
    92. Far-Ahead Computer Training Centre Cc 
    93. Forek Institute of Technology (Pty) Ltd 
    94. Fosuitektel Computer Training Institute 
    95. Four Stars Communication 
    96. FURNITURE BEDDING UPHOLSTERY INDUSTRY BARGAINING COUNCIL 
    97. Futurekids SA (Fochville) 
    98. Futurevista cc 
    99. Gabasega Consulting and Training Centre 
    100. Gateway Academy and Training College (Pty) Ltd 
    101. Gegana Computer Academy and Business Solutions cc 
    102. Gemini Moon Trading 6 cc 
    103. Giga Skills Training 
    104. Gijima Holdings (Pty) Ltd 
    105. Giyatu Computers 
    106. Great Height IT College 
    107. Hectic Productions cc 
    108. Hlanganani ICT (Pty) Ltd 
    109. I.C.E Computer College 
    110. Imvana Training College 
    111. In Excess Trading 22 T/A ATTI Polokwane 
    112. Indonsa Consulting and Training cc 
    113. Infinity Deals CC 
    114. Information Technology Resource Centre 
    115. IQRA Computer Institute of Excellence 
    116. iSolve Business Solutions (Pty) Ltd 
    117. IT Certification Academy 
    118. IT SA Computer Services Solutions (Pty) Ltd 
    119. IT Schools Innovation (Pty) Ltd 
    120. IT-HI-Q Training (PTY) Ltd 
    121. Ithemba Lentsha Skills Development Institute (Pty) Ltd 
    122. Itireleng Computer 
    123. Johannesburg Institute of Engineering & Technology 
    124. Jonda Learnership Academy 
    125. JSP Consultants CC 
    126. K & T Computer College 
    127. Kaelo Computer Training cc 
    128. Keybase Training Solutions Cc 
    129. Keybase Training Solutions Pretoria 
    130. Kezla Investments 
    131. Kgopotso Computer Training 
    132. Khuphulanani Training Institute (Pty) Ltd 
    133. Konani Pfunzo Comprehensive Learning Centre 
    134. Konani Training and Development Institute 
    135. Kondi Computer Training 
    136. Kuhle Projects Cc 
    137. Kwahlwa Kwasa Multimedia Centre 
    138. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    139. Leading Edge Business Solutions (Pty) Ltd 
    140. Leanco Business Services & Training Centre CC 
    141. Lephalale Core Skills Academy (Pty) Ltd 
    142. Lesedi Consulting 
    143. Leseding Computer Systems (Pty) Ltd 
    144. LGIT Smart Solutions 
    145. Li Hills Training College (Pty) Ltd 
    146. Limco Consulting and management (Pty) Ltd 
    147. Limpopo Computer College Bk 
    148. Limptech Computer Training Centre 
    149. LMoss Trading cc 
    150. Loja Trading cc 
    151. Loxtion Server CC 
    152. M-cot Corporate Training 
    153. Madzahisi College 
    154. Magnifica (Pty) Ltd 
    155. Makau Tours and Skills Development 
    156. Makhophila Business Enterprise 
    157. Malope IT Solutions 
    158. Marilyn Chili Consulting 
    159. Masana Brainstorm 
    160. Mash Computer Training 
    161. Mason Call Centre Solutions CC 
    162. Mass Computer Training And Printers 
    163. MasterGrade IT 
    164. Masungulo Electronics and IT Solutions 
    165. Mita Computer College 
    166. Modise Computer College 
    167. Mokk Consultants Cc 
    168. Mont De Dieu 
    169. Mosadikago Trading Cc 
    170. Mourema Computer Training Centre 
    171. MP Avuxeni Computer Academy 
    172. MPACT 
    173. Mpande Technologies cc 
    174. Mpisholo Training Solutions 
    175. MSTC Business College 
    176. Muzekhaya Community Development Centre 
    177. Muzwali Education & IT Solutions 
    178. Mvelelo Graphic Design cc 
    179. Nape Angwato Trading 
    180. National Computer College Carletonville 
    181. NCM Computer and Business Academy 
    182. NET2G Technologies (Pty) Ltd t/a EduCampus 
    183. New Arizona Communications & Training 
    184. New beginning staffing 
    185. New Era Computer Training Centre (Hidobyte CC) 
    186. New Life Computer College 
    187. New Link Computer Skills 
    188. Nextgen Training Solutions (Pty) Ltd 
    189. Ngubeni Corporation 
    190. Nicoflora Computers & PC Engineering (Pty) Ltd 
    191. Northern Computer Training Centre 
    192. Ntamunde Investment 
    193. NW Avuxeni Computer academy 
    194. On the Ball College Pty ltd 
    195. Options In Training (Pty) Ltd 
    196. Overcomers Training College (Pty) Ltd 
    197. Perfect Graphic Art & Design 
    198. Phokophela Investment Holdings (Pty) Ltd 
    199. Pillays Computer and Careers 
    200. Presentation Software Training 
    201. Prestige Academy (Pty) Ltd 
    202. Prestige Business College 
    203. Progressive College of Technology (Pty) Ltd 
    204. Prophesy Training College (Pty) Ltd 
    205. Protech Business and Computer College Pty Ltd. 
    206. Qhakaza Management Services 
    207. Quantum Career Development (PTY) LTD 
    208. Rainbow Nation Skills Development (Pty) Ltd. 
    209. Regent-Comp 
    210. Rivoni Training N Communications 
    211. Ron and Becky Trading 
    212. Ropzide Training Centre 
    213. Rorisang Computer (Pty) Ltd 
    214. Sankin Computer Training CC 
    215. SECOLO CONSULTING AND TRAINING SERVICES CC 
    216. Security and Property Services Cc 
    217. Sed General Trading Enterprise 
    218. SEDIBENG 
    219. Sello's Computer Institute 
    220. Setlagole Telecentre 
    221. Silulo Ulutho Technologies 
    222. Sivile Housing Association RSA 
    223. Siyabonga Multi - Purpose Centre 
    224. Siyafunda Community Technology Centre 
    225. Skills House (Pty) Ltd 
    226. Skills Information Technology UP 
    227. Software Support And Training 
    228. Sonke Technologies 
    229. South Africa Advanced Skills Institute (Pty) Ltd 
    230. Sovereign Skills Development Institute (Pty) 
    231. Speccon (Pty) Ltd 
    232. Springfield Training (Pty) Ltd 
    233. St Austins College (Pty) Ltd 
    234. STAFFING DIRECT CC 
    235. STANFORD COMPUTER AND BUSINESS COLLEGE 
    236. Star Light Consulting 
    237. Striving Mind Trading 779 
    238. Success Christian Training Centre 
    239. T Mabuya & Associates CC 
    240. Targagenix Training Center (Pty) Ltd 
    241. Technology Corporate Management (Pty) Ltd 
    242. Terry Computer Services 
    243. Thalita Koume Directions (Pty) Ltd 
    244. The Graduate Institute of South Africa 
    245. The Orbital ICT Centre Cc 
    246. The Ulwazi Computer Training Center 
    247. Titan Trade Technologies (Pty) Ltd 
    248. Torque Technical Computer Training (Pty) Ltd 
    249. TSD Business Solutions 
    250. Tshedza Training Technologies (Pty) Ltd 
    251. Tshiredo Training Academy Cc 
    252. Turfloop Training Services Cc 
    253. Victory Ticket 580 cc 
    254. Virtual Afrika Business Solutions cc 
    255. Vox Telecom 
    256. Vukani Solutions 
    257. Vuthlari Marketing Consulting 
    258. Whispers ETD Consulting 
    259. Whitestone College 
    260. Wise Training Centre 
    261. Work Skills Resources 
    262. WW.IT-IQ Training & Solutions 
    263. Xantium Trading 304 
    264. Xtensive ICT Academy (Pty) Ltd 
    265. Xylo Trading 12 (Pty) Ltd 
    266. Zealot Business College cc 
    267. Zinjiva Trading 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.