SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR ORIGINATING PROVIDER
SGB Computer Sciences and Information Systems   
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2012-07-01  2015-06-30  SAQA 0695/12 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30   2019-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  3  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 
    		•

    UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2015-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2015-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2015-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2015-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. Abetech Computer Related Services 
    2. Academy of Business and Computer Studies- PTA 
    3. Added Advantage Academy (Durban) 
    4. Advanced Virtual Learning Group 
    5. Affordable Intelligence 
    6. African institute of Management Sciences 
    7. AGB Mathe Business Services 
    8. Angie Technologies 
    9. AUM IT Solutions 
    10. Avl Technology Developments Cc 
    11. Awona Technologies cc 
    12. BESEK COLLEGE 
    13. Beth Horner & Associates 
    14. Blazing Moon Corporate Training (Pty) Ltd 
    15. Blue Bridge IT Solutions 
    16. Boikgantsho Training and Development 
    17. Bophelo Tota Development Agency 
    18. Boston Technology Campus 
    19. BRAINWAVE PROJECTS 707 (PTY) LTD 
    20. Broad Spectrum Training Div 
    21. Broadband College of Technology 
    22. Building The Nation CC 
    23. Bulamahlo Telecentre 
    24. Business and Light Technology College 
    25. Butterworth Millenium Computers 
    26. Bytes People Solutions (Pty) Ltd 
    27. Calicom Trading 215 Pty Ltd t/a ATTI Nelspruit 
    28. Careers IT 
    29. CAT Group (Pty0 Ltd 
    30. CCS-IT Training 
    31. Center for Career Guidance & Professional Development 
    32. CENTRAL METROPOLE PUBLIC FET COLLEGE - CAPE CAMPUS 
    33. CODETSPRO 
    34. Commerce and Computer College of South Africa 
    35. Community Education Computer Society 
    36. CompEd IT Training 
    37. Consilium Technologies 
    38. Cornerstone Outreach Programme cc 
    39. Creative Minds Vredenburg 
    40. Creative Minds Worcester 
    41. Creative Minds-brackenfell 
    42. CTU Training Solutions 
    43. CYBER MINDS (PTY) LIMITED 
    44. Dantall 
    45. DC Dynamic College of Commerce & Training 
    46. Delight Computer Training 
    47. DL Trading Enterprise 
    48. Dominion Network 
    49. DRB & A 
    50. E-skills Academy of South Africa 
    51. Eagle Computer Training 
    52. Eastern Cape Academy of Technology 
    53. Edu-Fix Training Institute (Pty) Ltd 
    54. Edzani IT Technologies 
    55. Egoli Commercial College 
    56. Egsibit Training and Development 
    57. Ekurhuleni Computer College 
    58. Elchees Software Solutions 
    59. Evander Technologies 
    60. EXCELLENCE PRIVATE COLLEGE 
    61. Fair Skills Training Academy 
    62. Fakazani Management Services 
    63. Falcon Business Institute 
    64. Forek Institute of Technology (Pty) Ltd 
    65. Fosuitektel Computer Training Institute 
    66. Four Stars Communication 
    67. Futurekids SA (Fochville) 
    68. Giga Skills Training 
    69. Gijima Ast 
    70. Global Training t/a Prestige Academy 
    71. Golden Step Campus (Pty) Ltd. 
    72. Great Height IT College 
    73. Green World Training College cc 
    74. Greenford Trading 20cc 
    75. Hlakanipha Training & Development 
    76. Hlanganani ICT Pty Ltd 
    77. I.C.E Computer College 
    78. Igugulesizwe Projects NGO 
    79. ILIM Training CC 
    80. Imbumba Technologies and Communications (Pty) Ltd 
    81. IMRA Technology Academy 
    82. Imvana Training College 
    83. In Excess Trading 22 T/A ATTI Polokwane 
    84. In Touch Comm Develop & 
    85. Information Technology Resource Centre 
    86. Insite Settlements Network 
    87. Institute of Training and Education for Capacity Building 
    88. intuition Computer College (PTY) Ltd 
    89. Investigative Software Solutions 
    90. iSolve Business Solutions (Pty) Ltd 
    91. IT Solution on the Moving Edge CC 
    92. IT-HI-Q Training (PTY) Ltd 
    93. Ithemba Lentsha Skills Development Institute 
    94. Johannesburg Society For Blind 
    95. Jonda Learnership Academy 
    96. JZ Training and Projects 
    97. Kaelo Computer Training cc 
    98. Keybase Computer Training Benoni 
    99. Keybase Pretoria 
    100. KEZLA INVESTMENTS 
    101. Kgopotso Computer Training 
    102. Kgotlelelang Computer Lab Centre 
    103. Khombindlela Skills Development Centre 
    104. KIB College (Pty) Ltd 
    105. Knowledge Base Sales (Pty) Ltd 
    106. KOLRYK 
    107. Konani Training and Development Institute (Pty) Ltd 
    108. Kumani Computer College 
    109. Kwaggafontein Computer Academy 
    110. KZN Computer Training Centre 
    111. Landovista 
    112. Leanco Business Services & Training Centre CC 
    113. Lephalale Core Skills Academy (Pty) Ltd 
    114. Leseding Computer Training 
    115. Letshemo General Trading 
    116. LINE UP COMMUNICATION 
    117. LOXTION SERVER CC 
    118. Lukhanyiso Research and Development Services CC t/a TSD Business Solut 
    119. M-cot Corporate Training 
    120. Makeys Computing (Pty) Ltd 
    121. Makhophila Business Enterprise 
    122. Malcom Academy of Information and Technology Arts and Design 
    123. Malope IT Solutions 
    124. Mamelodi Digital Centre cc 
    125. Mash Computer Training 
    126. Mass Computer Training And Printers 
    127. Mbay Training 
    128. Mendi Consulting Services CC 
    129. Mita Computer College 
    130. Modise Computer College 
    131. Mokoteli Career Development College of SA 
    132. Mondi Packaging South Africa Pty (Ltd) 
    133. Moshi Computer College 
    134. MSTC Business College 
    135. MUGO TRAINING INSTITUTE 
    136. NCHEBEKO SKILLS CONSULTANCY 
    137. Ndabezitha Life Skills Training Institute 
    138. Nduku Information Tech Services 
    139. Neftin Computers & Electronics 
    140. NET2G Technologies (Pty) Ltd 
    141. NetCampus (Pty) Ltd. 
    142. Ngubeni and IT Trading and Projects 
    143. Nicoflora Computers & PC Engineering 
    144. Ntamunde Investment 
    145. Nyamies IT Services 
    146. NZ Business and Technology Training 
    147. On the Ball Computers 
    148. Overcomers Training College (Pty) Ltd 
    149. Pax Skills Development Centre 
    150. PC Administrators Trust 
    151. PC Training & Business College 
    152. Pelox Trading 62 T/A NBCC Staff Solutions 
    153. Penduka Consulting 
    154. POLAZ ITSERVICES 
    155. Prestige Business College 
    156. Procomp Computer Services cc 
    157. Professional Graduate Colleges 
    158. Pz Security Services (pty) Ltd 
    159. RAMAZWI SECURITY SERVICES CC 
    160. Reaithuta Computer Academy 
    161. Regent-Comp 
    162. RENAISSANCE CONFERENCE ORGANISERS 
    163. RIGHT Click 
    164. Rorisang Computer (Pty) Ltd 
    165. SA College of Business and Technology 
    166. Shuma Computer Training Centre 
    167. Silulo Ulutho Technologies 
    168. Siyabonga Multi - Purpose Centre 
    169. Siyaloba Training Academy 
    170. SIYANQOBA SEMINARS 
    171. SIYAYA SKILLS INSTITUTE 
    172. Skills House (Pty) Ltd 
    173. South Africa Forum on Education & Technology 
    174. Sovereign Skills Development Institute Cc 
    175. Success Christian Training Centre 
    176. Sunset beach trading 433 cc 
    177. Taung Education Enrichment Centre 
    178. Terrantshonga General Trading 
    179. Terry Computer Services 
    180. Tfutfukani Techoology Training Centre 
    181. The e-Junction cc 
    182. The Papillon Foundation 
    183. Tiso Coaching Services 
    184. Titan Trade Technologies (Pty) Ltd 
    185. TPN Training and Recruitment cc 
    186. Tshedza Training Technologies 
    187. Tshiredo Training Academy 
    188. Tshwane North FET College - Mamelodi 
    189. TSS MANAGED SERVICES (PTY) LTD 
    190. Turfloop Training Services Cc 
    191. UHONE EDUCATION AND TRAINING DEVELOPMENT AGENCY 
    192. Ulwazi Computer Training Center 
    193. Victory Ticket 580 cc 
    194. Viewpoint Institute Pty Ltd 
    195. VR Computers 
    196. Wenzile Communications CC 
    197. Whispers ETD Consulting 
    198. Wise Training Centre 
    199. Witbank Institute of Technology (Pty) Ltd 
    200. Work Skills Resources 
    201. Xantium Trading Bloemfontein 
    202. Xtensive ICT Academy (Pty) Ltd 
    203. Xylo Trading 
    204. Young Angels Centre for Technology 
    205. Zealot Business College cc 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.