SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR ORIGINATING PROVIDER
SGB Computer Sciences and Information Systems   
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2012-07-01  2015-06-30  SAQA 0695/12 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30   2019-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2015-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2015-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2015-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2015-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. 4U 
    2. Abetech Computer Related Services 
    3. Academy of Business and Computer Studies- PTA 
    4. Academy of Guilds ''design in the making'' 
    5. Academy of Learning IT 
    6. Added Advantage Academy (Durban) 
    7. Addskills 
    8. AGB Mathe Business Services 
    9. Angie Technologies (Pty) Ltd 
    10. Associated Computer Solutions Pty Ltd 
    11. AUM IT Solutions 
    12. Avuxeni Computer Academy 
    13. Awona Technologies cc 
    14. Basfour 2730 (Pty) Ltd 
    15. Believers Care Society 
    16. BESEK COLLEGE 
    17. Best Information Solutions 
    18. Beth Horner & Associates 
    19. Bill Dos Be Connected 
    20. Blazing Moon Corporate Training (Pty) Ltd 
    21. Blue Bridge Training and Consulting (Pty) Ltd 
    22. Boland College 
    23. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    24. BRAINWAVE PROJECTS 707 (PTY) LTD 
    25. Bright Idea Projects 2082 CC 
    26. Broad Spectrum Training Div 
    27. Broadband College of Technology 
    28. Bulamahlo Telecentre 
    29. Bytes People Solutions (Pty) Ltd 
    30. Calicom Trading 215 Pty Ltd t/a ATTI Nelspruit 
    31. Cape Information Technology Initiative 
    32. Careers IT 
    33. Careers IT (Pty) Ltd 
    34. CCS-IT Training 
    35. Certified Workforce Trainers cc. 
    36. Clisa 79 CC 
    37. College of Cape Town - City Campus 
    38. Columbus Technologies Pty Ltd 
    39. Commerce and Computer College of South Africa 
    40. Community Education Computer Society 
    41. CompEd IT Training 
    42. Conaissance Business Advisors 
    43. Consilium Technologies 
    44. Cornerstone Outreach Programme cc 
    45. CREATIVE MINDS - RANDBURG 
    46. Creative Minds Vredenburg 
    47. Creative Minds Worcester 
    48. Critical Skills Training 
    49. CTU Training Solutions 
    50. CYBER MINDS (PTY) LIMITED 
    51. Dantall 
    52. DC Dynamic College of Commerce & Training 
    53. Delight Computer Training 
    54. DL Trading Enterprise 
    55. DR BA Mthethwa College 
    56. DRB & A 
    57. Dynamix Computer Training Centre 
    58. Eagle Computer Training 
    59. Eagle High IT Training 
    60. Eastern Cape Academy of Technology 
    61. Edu-Fix Training Institute (Pty) Ltd 
    62. Edzani IT Technologies 
    63. Egsibit Training and Development 
    64. Ekasi IT Solutions (Pty) Ltd 
    65. Ekurhuleni Computer College 
    66. Elchees Software Solutions 
    67. Evander Technologies 
    68. Fair Skills Training Academy 
    69. Fakazani Management Services 
    70. Falcon Business Institute 
    71. Far North Youth Development Inititiative 
    72. Far-Ahead Computer Training Centre (Pty) Ltd 
    73. Fatlhogang Housing & Services Primary Co-Op Ltd 
    74. Forek Institute of Technology (Pty) Ltd 
    75. Four Stars Communication 
    76. Funanani Computer Centre 
    77. Futurekids SA (Fochville) 
    78. Giga Skills Training 
    79. Gijima Ast 
    80. Giyatu Computers 
    81. Golden Step Campus (Pty) Ltd. 
    82. Great Height IT College 
    83. Great North Skills Training Centre 
    84. Greenford Trading 20cc 
    85. Hazyview Computer College 
    86. Hlakanipha Training & Development 
    87. Hlanganani ICT Pty Ltd 
    88. Holy Cross Computer Training College 
    89. I.C.E Computer College 
    90. Igugulesizwe Projects NGO 
    91. Ikageng Technologies Co-operative 
    92. Ikgodiseng Business Consulting 
    93. ILIM Training CC 
    94. Imbumba Technologies and Communications (Pty) Ltd 
    95. Imvana Training College 
    96. In Excess Trading 22 T/A ATTI Polokwane 
    97. In Touch Comm Develop & 
    98. Information Technology Resource Centre 
    99. Insite Settlements Network 
    100. Institute of Training and Education for Capacity Building 
    101. INTEGRATED TRAINING SOLUTIONS 
    102. Iscariota Trading Enterprise cc 
    103. iSolve Business Solutions (Pty) Ltd 
    104. IT Solution on the Moving Edge CC 
    105. Ithemba Lentsha Skills Development Institute 
    106. Itireleng Computer 
    107. Jonda Learnership Academy 
    108. Junox 301 Cc 
    109. Kaelo Computer Training cc 
    110. Kanana Development Centre 
    111. Keybase Pretoria 
    112. Keybase Training Solutions Cc 
    113. Kezla Investments 
    114. Kgopotso Computer Training 
    115. Kgotlelelang Computer Lab Centre 
    116. Khombindlela Skills Development Centre 
    117. Khuphulanani Training Institute (Pty) Ltd 
    118. KNOWLEDGE RESOURCE GROUP COLLEGE 
    119. KOLRYK 
    120. Konani Training and Development Institute (Pty) Ltd 
    121. Kumani Computer College 
    122. Kundi Computer Training Centre 
    123. Lesedi Consulting 
    124. Leseding Computer Training 
    125. LGIT Smart Solutions 
    126. Limco Consulting and management (Pty) Ltd 
    127. LINE UP COMMUNICATION 
    128. LMoss Trading cc 
    129. Lompec Commercial Centre 
    130. Loxtion Server CC 
    131. Lukhanyiso Research and Development Services CC t/a TSD Business Solut 
    132. M-cot Corporate Training 
    133. Makhophila Business Enterprise 
    134. Malope IT Solutions 
    135. Mamelodi Community Information Services 
    136. Mash Computer Training 
    137. Mason Call Centre Solutions CC 
    138. Mass Computer Training And Printers 
    139. Mbay Training 
    140. Mendi Consulting Services (Pty) Ltd 
    141. Mentum Training College 
    142. Mita Computer College 
    143. Modise Computer College 
    144. Mokwena Computers CC 
    145. Moshi Computer College 
    146. Mourema Computer Training Centre 
    147. MPACT 
    148. Mpande Technologies cc 
    149. Mpisholo Training Solutions 
    150. Mpondo Zengwenya Trading Cc 
    151. MSTC Business College 
    152. MUGO TRAINING INSTITUTE 
    153. Muzekhaya Community Development Centre 
    154. Nape Angwato Trading 
    155. National Computer College Carletonville 
    156. NCHEBEKO SKILLS CONSULTANCY 
    157. Nduku Information Tech Services 
    158. Nebsol IT Solutions 
    159. Neftin Computers & Electronics 
    160. NET2G Technologies (Pty) Ltd t/a EduCampus 
    161. NetCampus (Pty) Ltd. 
    162. New Link Computer 
    163. Nextgen Training Solutions Pty Ltd 
    164. NIIT ANTILLES N.V. (INCOPORATED IN CURACAO N.A.) 
    165. Nontika Trading Enterprise 
    166. Ntamunde Investment 
    167. Nyamies IT Services 
    168. NZ Business and Technology Training 
    169. On the Ball Computers 
    170. ORANGE TREE CONSULTING 
    171. Osma Computer Training & Printing (Pty) Ltd 
    172. Overcomers Training College (Pty) Ltd 
    173. Pax Skills Development Centre 
    174. PC Administrators Trust 
    175. PC Training & Business College 
    176. Peak Training Hazyview 
    177. Pelox Trading 62 T/A NBCC Staff Solutions 
    178. Penduka Consulting 
    179. Perfect Graphic Art & Design 
    180. Phangami Technologies 
    181. Pillays Computer and Careers 
    182. POLAZ ITSERVICES 
    183. Power rush trading 6 
    184. Presentation Software Training 
    185. Prestige Business College 
    186. Progressive College of Technology (Pty) Ltd 
    187. Pz Security Services (pty) Ltd 
    188. RAMAZWI SECURITY SERVICES CC 
    189. Recostc Computers and Careers 
    190. Regent-Computer 
    191. Riakona Computer Training Centre 
    192. Rivoni Training N Communications 
    193. Rorisang Computer (Pty) Ltd 
    194. SABHIBA Computer Training 
    195. Sankin Computer Training CC 
    196. Security and Property Services 
    197. Shuma Computer Training Centre 
    198. Silulo Ulutho Technologies 
    199. Simlau Biztec Academy 
    200. Siyabonga Multi - Purpose Centre 
    201. Siyaloba Training Academy 
    202. SIYANQOBA SEMINARS 
    203. SIYAYA SKILLS INSTITUTE 
    204. Skills House (Pty) Ltd 
    205. Sonke Consulting 
    206. SOUTH AFRICAN NATIONAL COUNCIL FOR THE BLIND 
    207. Sovereign Skills Development Institute Cc 
    208. Squarefane Trading Enterprises 
    209. St Austins College (Pty) Ltd 
    210. STANFORD COMPUTER AND BUSINESS COLLEGE 
    211. Success Christian Training Centre 
    212. Sunset beach trading 433 cc 
    213. T Mabuya & Associates (Pty) Ltd 
    214. Taung Education Enrichment Centre 
    215. Technology Corporate Management (Pty) Ltd 
    216. Terrantshonga General Trading 
    217. Terry Computer Services 
    218. Tfutfukani Techoology Training Centre 
    219. The Ulwazi Computer Training Center 
    220. Thekwini Technologies 
    221. Tiso Coaching Services 
    222. Toppro Training 
    223. Torque Technical Computer Training (Pty) Ltd 
    224. Tshedza Training Technologies 
    225. TSHOVHILINGANA CONSTRUCTION 
    226. Tshwane North College for FET - Mamelodi Campus 
    227. TSS MANAGED SERVICES (PTY) LTD 
    228. Turfloop Training Services Cc 
    229. Victory Ticket 580 cc 
    230. Vox Telecom 
    231. VR Computers 
    232. Whispers ETD Consulting 
    233. Wise Training Centre 
    234. Witbank Institute of Technology (Pty) Ltd 
    235. Work Skills Resources 
    236. WW.IT-IQ Training & Solutions 
    237. Xantium Trading 304 
    238. Xtensive ICT Academy (Pty) Ltd 
    239. Young Angels Centre for Technology 
    240. Zealot Business College cc 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.