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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply knowledge of interpersonal relationships to enhance the effectiveness of the counselling process 
SAQA US ID UNIT STANDARD TITLE
117860  Apply knowledge of interpersonal relationships to enhance the effectiveness of the counselling process 
ORIGINATOR
SGB Psychology 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies General Social Science 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended to meet the needs of learners who interact with individuals and groups in a counselling context where clients are enabled to go through the process of finding solutions to their concerns or difficulties. It should develop learners who are able to manage themselves in relation to others, interact with other people and behave ethically in a counselling context. It will be useful for learners who counsel clients in a variety of contexts including, but not limited to, schools, Non-Governmental Organisations, Faith Based Organisations, the South African Police Service, Counselling Call Centres, Hospitals, Clinics and Support Agencies, Sports Centres, Education and Training facilities, Government and Health facilities.

The qualifying learner is capable of:
  • Explaining different types of relationships.
  • Investigating factors that impact on interpersonal relationships.
  • Developing skills and techniques for managing interpersonal relationships.
  • Demonstrating ability to manage self in relation to others.
  • Exploring aspects of inter cultural communication that have implications for relationships. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 3. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is intrapersonal, interpersonal and group relationships in a counselling context. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain different types of relationship. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Intrapersonal, interpersonal and group relationships are compared in terms of the implications for the counselling context. 

    ASSESSMENT CRITERION 2 
    The dynamics that manifest in different relationships are explained with examples. 

    SPECIFIC OUTCOME 2 
    Investigate factors that impact on interpersonal relationships. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Positive factors that enhance a relationship are identified in a specific relationship. 
    ASSESSMENT CRITERION RANGE 
    Positive factors include, but are not limited to, trust, empathy, self-esteem, openness, disclosure, safety, personality, coping mechanisms, commitment to the process, flexibility and adaptability.
     

    ASSESSMENT CRITERION 2 
    Barriers to a relationship are identified for a specific relationship. 
    ASSESSMENT CRITERION RANGE 
    Barriers include, but are not limited to, self righteousness, suspicion, being judgemental, bias, jealousy, selfishness and defence mechanisms.
     

    ASSESSMENT CRITERION 3 
    Factors that can enhance the development of a relationship are identified to inform an intervention. 

    SPECIFIC OUTCOME 3 
    Demonstrate skills and techniques for managing interpersonal relationships. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The effect of communication in a relationship is explained with reference to verbal and non verbal communication. 

    ASSESSMENT CRITERION 2 
    Communication used in a relationship is observed in order to infer information about the relationship. 

    ASSESSMENT CRITERION 3 
    Skills for improving relationships are demonstrated for different contexts. 
    ASSESSMENT CRITERION RANGE 
    Skills include, but are not limited to, empathy, conflict management, power dynamics, setting boundaries, building rapport and assertiveness.
     

    ASSESSMENT CRITERION 4 
    Skills for managing the effect of others on self are explored with reference to spill over. 

    SPECIFIC OUTCOME 4 
    Demonstrate ability to manage self in relation to others. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Own responses and emotions are identified in different situations. 

    ASSESSMENT CRITERION 2 
    The effects of own attitudes and values on different relationships are identified in order to enhance or minimise their potential impact on other relationships. 

    ASSESSMENT CRITERION 3 
    The nature of personal boundaries is analysed in order to determine whether they are appropriate and to implement acceptable boundaries. 

    ASSESSMENT CRITERION 4 
    Blind spots and red flags that trigger uncontrollable responses in self are identified and an indication is given of how these can be managed effectively. 

    ASSESSMENT CRITERION 5 
    A plan for continuous personal development is designed that includes self monitoring of behaviour and adjustment where necessary. 

    SPECIFIC OUTCOME 5 
    Explore aspects of inter-cultural communication that have implications for relationships. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The culture of a community is researched in order to recognise and acknowledge how culture influences relationships and communication. 

    ASSESSMENT CRITERION 2 
    Stereotypes in a community are identified with reference to their link between prejudice, discrimination and victimisation. 

    ASSESSMENT CRITERION 3 
    A strategy is devised to address aspects of interpersonal relationships emanating from cultural practice. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this Unit Standard must be registered as an assessor with the relevant ETQA or ETQA where a Memorandum of Understanding (MOU) exists with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or ETQA where a Memorandum of Understanding (MOU) exists with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems in which responses show that responsible decisions using critical and creative thinking have been made in developing a plan to monitor own behaviour and identifying factors that could enhance the development of a relationship. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work effectively with others as a member of a team, group, organisation or community in that group interpersonal and group relationship require learners to interact with others. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage him/herself and his/her activities responsibly and effectively in developing a plan for continuous personal development. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information in exploring aspects of inter cultural communication in a selected community. 

    UNIT STANDARD CCFO CONTRIBUTING 
  • The learner is able to reflect on and explore a variety of strategies to learn more effectively in engaging in self monitoring of behaviour.
  • The learner is able to be culturally and aesthetically sensitive across a range of social contexts in exploring aspects of cultural communication. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49256   Further Education and Training Certificate: Counselling  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 
    Core  74410   Further Education and Training Certificate: Public Awareness Promotion of Dread Disease and HIV/AIDS  Level 4  NQF Level 04  Reregistered  2023-06-30  HW SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.