SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Advise and counsel learners 
SAQA US ID UNIT STANDARD TITLE
117864  Advise and counsel learners 
ORIGINATOR
SGB Occupationally-directed ETD Practitioners 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 05 - Education, Training and Development Adult Learning 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
9933  Guide and counsel learners  Level 6  Level TBA: Pre-2009 was L6  12  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will be useful to those who work within an education, training and development context and who advise and counsel learners in order to support their learning and development.

People credited with this Unit Standard are able to:
  • Diagnose and make recommendations concerning learner problems in relation to learning and assessment;
  • Counsel learners concerning problems in relation to learning and assessment;
  • Advise learners concerning their learning and development;
  • Maintain records of learner issues and advice and counselling provided; and
  • Evaluate counselling and advisory services. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    General counselling skills.
    Exposure to education, training and development environments and practices. 

    UNIT STANDARD RANGE 
    This Unit Standard deals with giving advise and providing counselling in relation to a range of difficulties and problems experienced by learners, including dealing with barriers to learning, accessing resources, mapping out future learning pathways, effective approaches to learning and skills development, discrimination, the impact of personal circumstance on learning and assessment.

    This Unit Standard excludes psychological counselling, but practitioners may work together with psychologists and other specialists to address learner needs. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Diagnose and make recommendations concerning learner problems in relation to learning and assessment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The diagnosis is based on the analysis and interpretation of relevant and comprehensive information pertaining to the learner. 

    ASSESSMENT CRITERION 2 
    The diagnosis is consistent with findings in similar circumstances. 

    ASSESSMENT CRITERION 3 
    The diagnosis is conducted in a sensitive, caring and professional manner. 

    ASSESSMENT CRITERION 4 
    The diagnosis facilitates the provision of advice and possible counselling. 

    ASSESSMENT CRITERION 5 
    Recommendations and/or referrals are appropriate to the findings and the learner's context. 

    ASSESSMENT CRITERION 6 
    Information related to the diagnosis is maintained in a secure and accessible manner, using a manageable information management system. 
    ASSESSMENT CRITERION RANGE 
    Accessibility is limited to authorised personnel.
     

    SPECIFIC OUTCOME 2 
    Counsel learners concerning problems in relation to learning and assessment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The environment is set up to enable conducive counselling. 
    ASSESSMENT CRITERION RANGE 
    A conducive counselling environment refers to:
  • Privacy and confidentiality;
  • Environment is supportive, pleasant, without distractions.
     

  • ASSESSMENT CRITERION 2 
    Counselling is based on the needs of the learners as established through the diagnosis and during counselling sessions. 

    ASSESSMENT CRITERION 3 
    Counselling is conducted with appropriate sensitivity in line with principles of counselling. This includes recognition, understanding and tolerance of diversity of social and cultural customs of learners. 

    ASSESSMENT CRITERION 4 
    Counselling is conducted professionally. 
    ASSESSMENT CRITERION RANGE 
    This includes confidentiality, empathy, acceptance, reliability, non-judgmental.
     

    ASSESSMENT CRITERION 5 
    Counselling facilitates the learner's decision-making through the discussion of options and forming of an action plan. 

    ASSESSMENT CRITERION 6 
    Specialists are engaged constructively to assist in counselling and referrals are made to appropriate counselling services where necessary. Referrals are followed up at appropriate intervals. 
    ASSESSMENT CRITERION RANGE 
    Counselling services may include psychological and career counselling, psychometric testing, financial aid, medical assistance, help with study skills, registration, occupational therapists; social welfare issues; alcoholic anonymous; drug rehabilitation centres; retrenchment counselling; and marriage/family counselling.
     

    SPECIFIC OUTCOME 3 
    Advise learners concerning their learning and development. 
    OUTCOME RANGE 
    To include advise on how to learn, how to develop skills, how to approach assessment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The advice assists learners to obtain access to resources and develop effective learning strategies that will help them succeed in their area of learning. 

    ASSESSMENT CRITERION 2 
    A framework is provided that enables learners to identify and compare their own resources and competencies with the resources and competencies they require, and identify further development needs. 

    ASSESSMENT CRITERION 3 
    The advice assists learners to make reasoned choices with respect to learning, assessment and future opportunities. 

    ASSESSMENT CRITERION 4 
    Advice is relevant to the learner's needs and offers workable solutions to identified needs. 

    ASSESSMENT CRITERION 5 
    The advice is given in a caring, accountable manner, recognising the diverse and holistic needs of learners, and encouraging them to assess and realise their potential. 

    SPECIFIC OUTCOME 4 
    Maintain records of learner issues and advice and counselling provided. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Records capture the learner's needs, the essential nature and content of advice and counselling provided and referrals where applicable. 

    ASSESSMENT CRITERION 2 
    Records are sufficient to facilitate the need for future references when engaging learners and to facilitate reviews. Records support the information needs of referred services where applicable. 

    ASSESSMENT CRITERION 3 
    Records meet organisational quality assurance requirements in terms of content, format, distribution and safekeeping. 

    ASSESSMENT CRITERION 4 
    Confidentiality is maintained at all times. 

    SPECIFIC OUTCOME 5 
    Evaluate counselling and advisory services. 
    OUTCOME RANGE 
    Evaluation to include self-performance and the learning institution involved. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The evaluation reveals strengths and weaknesses of the support resources and guidance and advice provided. 

    ASSESSMENT CRITERION 2 
    Learner and stakeholder feedback on guidance and advice is sought and critically analysed against established review criteria. 

    ASSESSMENT CRITERION 3 
    The evaluation compares the results of counselling and advising with the objectives thereof, and identifies areas for further development. 

    ASSESSMENT CRITERION 4 
    Recommendations promote improvement of the services and help to integrate lessons learned into future guidance and advisory services. 

    ASSESSMENT CRITERION 5 
    The evaluation contributes to ongoing improvement and quality of services. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Assessors for this Unit Standard must be registered with the relevant ETQA.

    2. Providers of learning towards this Unit Standard must be accredited through the relevant ETQA by SAQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following knowledge is embedded within the Unit Standard, and will be assessed directly or implicitly through assessment of the specific outcomes in terms of the assessment criteria:
  • An appropriate methodology or approach to providing advice and counselling to individual learners/colleagues.
  • Kinds of information learners or colleagues entering a learning programme or new occupation are likely to need and where to find it.
  • Personal, institutional and broader social factors that promote or inhibit effective learning.
  • Issues of diversity in the workplace or learning programme and the kinds of strategies, which can be adopted, to deal with these.
  • Contextual issues affecting learnerships and career progression (inside and outside the organisation).
  • Knowing who to refer learners to, when and why.
  • The Bill of Rights and its relevance to this unit standard.
  • Outcomes-based forms of guiding and counselling learners, which are consistent with the aims and objectives of the National Qualifications Framework and Skills Development Strategy.
  • Forms of practice, which promote the values described in the Bill of Rights and the principles underpinning the Employment Equity Act 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others and in teams - this outcome will be demonstrated by interacting with learners in a manner that meets learner needs 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively - this outcome will be demonstrated through the general and specific activities related to preparing to provide advice and counselling. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information - this outcome will be demonstrated when candidates analyse information on learner. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills -- this outcome will be demonstrated by when the candidate engages with learners, support personnel and specialists. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems - by recognising that problem-solving contexts do not exist in isolation - by recognising and helping learners to explore the complexity of learning and career path choices in the context of the life choices and circumstances of individual learners. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 9933, "Guide and counsel learners", Level 6, 12 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50330   Bachelor: Occupationally Directed Education Training and Development Practices  Level 6  NQF Level 07  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50331   National Certificate: Occupationally Directed Education, Training and Development Practices  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  ETDP SETA 
    Elective  61729   National Diploma: Policing  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Academy of People Development (PTY) LTD 
    2. Bonang Training & Development 
    3. BORDERGATE EVENTS MANAGEMENT AND PROJECTS 
    4. Colleen Osorio Skills Development Consultancy cc 
    5. Competency Alignment Forum (C.A.F) t/a Tlhatlogo Educational Services 
    6. Cool Ideas 1 (PTY) LTD. t/a VERYCOOLIDEAS 
    7. Ditebogo Consultancy 
    8. Edu-K of South Africa cc 
    9. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    10. Gotsec Skills Training 
    11. Hlekesikoleni Trading cc 
    12. Isibani Skills Academy 
    13. Jeyax Development and Training cc 
    14. KINGSBURY INTERNATIONAL COLLEGE SA (PTY) LTD (Middelburg)(TP) 
    15. KINGSBURY INTERNATIONAL COLLEGE SA PTY LTD 
    16. LEAD THE FIELD 
    17. LENIMAN TRAINING & CAREER SERVICES 
    18. M3i Skills Development 
    19. Maccauvlei Learning Academy 
    20. MENTORNET (PTY) LTD 
    21. Mind Vision Education 
    22. Noni Community Development 
    23. Petra institute of Development (PTY) Ltd 
    24. Pitt Institute T/A Imithombo Institute 
    25. Professional Development and Training Institute (Pty) Ltd 
    26. QPD CONSULTANTS 
    27. Resonance Institue of Learning 
    28. Retshetse Training Project 
    29. SPS Consulting (Pty) Ltd 
    30. The Institute of People Development 
    31. The Iscariota Group (Pty) Ltd 
    32. TMG Quality Services 
    33. Tununu Trading cc 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.