SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Assist and support learners to manage their learning experiences 
SAQA US ID UNIT STANDARD TITLE
117865  Assist and support learners to manage their learning experiences 
ORIGINATOR
SGB Occupationally-directed ETD Practitioners 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 05 - Education, Training and Development Adult Learning 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
9931  Advise and refer learners  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will be useful to those who provide a basic level of support and assistance to learners about their learning and assessment needs.

People credited with this Unit Standard are able to:
  • Source and maintain information to assist and support learners;
  • Provide assistance and support to learners;
  • Maintain records of assistance and support provided; and
  • Review support services. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Exposure to education, training and development environments and practices. 

    UNIT STANDARD RANGE 
    This Unit Standard is limited to providing basic support and assistance to learners in terms of issues such as:
  • Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;
  • Career progression options within the occupation; and
  • Typical learning or personal difficulties experienced by learners.

    This Unit Standard excludes complex situations involving diagnosis of needs, career counselling, personal counselling or psychological services. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Source and maintain information to assist and support learners. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A review of learner needs identifies the kinds of assistance or support that learners may need. 
    ASSESSMENT CRITERION RANGE 
  • Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;
  • Career progression options within the occupation; and
  • Typical learning or personal difficulties experienced by learners.
     

  • ASSESSMENT CRITERION 2 
    Information sourced is relevant to identified needs and is sufficiently comprehensive and diverse to meet a variety of needs and different learners. 

    ASSESSMENT CRITERION 3 
    Information and support resources are maintained and updated to ensure relevance and currency of information. This includes regular improvement of available resources based on ongoing reviews of the effectiveness of the support services offered. 

    ASSESSMENT CRITERION 4 
    Information is maintained in a secure and accessible manner, using a manageable information management system. 

    SPECIFIC OUTCOME 2 
    Provide assistance and support to learners. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Learner needs are established in a sensitive, caring and professional manner. 

    ASSESSMENT CRITERION 2 
    Assistance and support provided is accurate and relevant to the learner needs. 

    ASSESSMENT CRITERION 3 
    Assistance and support is provided in a sensitive, caring and professional manner, and in a way that promotes learner participation in the process. 

    ASSESSMENT CRITERION 4 
    Opportunities are taken to check the suitability of the support and assistance provided in terms of the learner's needs. 

    ASSESSMENT CRITERION 5 
    Learners are referred to appropriate support services where the level and nature of the need extends beyond basic support services. 
    ASSESSMENT CRITERION RANGE 
    Referrals to career counsellors; occupational therapists, social workers, learning support centres, community centres and CCMA.
     

    ASSESSMENT CRITERION 6 
    Confidentiality is maintained at all times. 

    SPECIFIC OUTCOME 3 
    Maintain records of assistance and support provided. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Records capture the learner's needs and the essential nature and content of assistance and support provided. 

    ASSESSMENT CRITERION 2 
    Records are consistent with the assistance and support actually provided. 

    ASSESSMENT CRITERION 3 
    Records are sufficient to facilitate the need for future references when engaging learners and to facilitate reviews. Records also support the information needs of referred services where applicable. 

    ASSESSMENT CRITERION 4 
    Records meet organisational quality assurance requirements in terms of content, format, distribution and safekeeping. 

    ASSESSMENT CRITERION 5 
    Confidentiality is maintained at all times. 

    SPECIFIC OUTCOME 4 
    Review support services. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The review reveals strengths and weaknesses of the support resources and assistance and support provided. 

    ASSESSMENT CRITERION 2 
    Learner and stakeholder feedback on assistance and support is sought and analysed against given review criteria. 

    ASSESSMENT CRITERION 3 
    Review includes useful recommendations for improvement of the support resources and ways of integrating lessons learned into future assistance and support. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Assessors for this unit standard must be registered with the relevant ETQA.

    2. Providers of learning towards this unit standard must be accredited through the relevant ETQA by SAQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following knowledge is embedded within the Unit Standard, and will be assessed directly or implicitly through assessment of the specific outcomes in terms of the assessment criteria:
  • Types of information and support learners entering learning programmes or an occupation are likely to need.
  • Activities and techniques for identifying learner information and support needs.
  • Sources of information.
  • Employment services centres and counselling centres available in the region.
  • How to maintain a database of information.
  • Activities and techniques for providing information to learners.
  • Knowing who to refer learners to, when and why.
  • How to keep records of information and support provided to learners.
  • Techniques for reflecting on practice and integrating lessons learned into future practice.
  • Forms of practice, which promote the values described in the Bill of Rights and the principles underpinning the Employment Equity Act. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others and in teams - this outcome will be demonstrated by interacting with learners in a manner that meets learner needs 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively - this outcome will be demonstrated through the general and specific activities related to preparing to provide assistance and support. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information - this outcome will be demonstrated when candidates analyse information on learner needs in order to prepare appropriate assistance and support. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills -- this outcome will be demonstrated by when the candidate engages with learners. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 9931, "Advise and refer learners", Level 4, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65051   Further Education and Training Certificate: Arts and Culture Development Support  Level 4  NQF Level 04  Reregistered  2018-06-30  CATHSSETA 
    Core  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2018-06-30  ETDP SETA 
    Core  50332   Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices  Level 4  NQF Level 04  Reregistered  2018-06-30  ETDP SETA 
    Core  50334   National Certificate: Occupationally Directed Education Training and Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2018-06-30  ETDP SETA 
    Core  50333   National Diploma: Occupationally Directed Education, Training and Development Practices  Level 5  NQF Level 05  Reregistered  2018-06-30  ETDP SETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  67509   Further Education and Training Certificate: Community Development  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  64697   Further Education and Training Certificate: Community Health Work  Level 4  NQF Level 04  Reregistered  2018-06-30  HW SETA 
    Elective  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57428   Further Education and Training Certificate: Youth Development  Level 4  NQF Level 04  Reregistered  2018-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Amyoli Consulting 
    2. Aquila Summa Offensa Responsio Iugales Praestructio (ASORIP) 
    3. Brain Boosters Business Education (PTY) LTD 
    4. Chartall Business College 
    5. Dee's Training (PTY) LTD 
    6. Didintle Training Services 
    7. DRM Skills Academy 
    8. HUGENOTE COLLEGE 
    9. ITO Focus Buffalo City 
    10. Karabo Info Centre and Training 
    11. LBK Trading 
    12. Mgwezane Training and Events Management CC. 
    13. Netgrow Training Solutions 
    14. NOMAKU TRADERS CC 
    15. Opehst Trading 
    16. Pace Career Centre 
    17. PMG Education (Pty) Ltd 
    18. QPD Consultants Pty Ltd 
    19. SAKHISISIZWE PROJECTS 
    20. Sanku Consulting Agency 
    21. Siyakhula Trust ETD Institute Pty Ltd 
    22. SIZA NESU CONSULTANTS 
    23. Skills Dynamics Africa PTY LTD 
    24. Tembe Service Providers (Pty) Ltd 
    25. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAININD CC 
    26. TPN Training and Recruitment cc 
    27. TSK Projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.