SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Assist and support learners to manage their learning experiences 
SAQA US ID UNIT STANDARD TITLE
117865  Assist and support learners to manage their learning experiences 
ORIGINATOR
SGB Occupationally-directed ETD Practitioners 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 05 - Education, Training and Development Adult Learning 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
9931  Advise and refer learners  Level 4  NQF Level 04  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will be useful to those who provide a basic level of support and assistance to learners about their learning and assessment needs.

People credited with this Unit Standard are able to:
  • Source and maintain information to assist and support learners;
  • Provide assistance and support to learners;
  • Maintain records of assistance and support provided; and
  • Review support services. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Exposure to education, training and development environments and practices. 

    UNIT STANDARD RANGE 
    This Unit Standard is limited to providing basic support and assistance to learners in terms of issues such as:
  • Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;
  • Career progression options within the occupation; and
  • Typical learning or personal difficulties experienced by learners.

    This Unit Standard excludes complex situations involving diagnosis of needs, career counselling, personal counselling or psychological services. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Source and maintain information to assist and support learners. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A review of learner needs identifies the kinds of assistance or support that learners may need. 
    ASSESSMENT CRITERION RANGE 
  • Learning programme content, structure, admission requirements, exit level outcomes, learning contracts, approaches to learning and assessment;
  • Career progression options within the occupation; and
  • Typical learning or personal difficulties experienced by learners.
     

  • ASSESSMENT CRITERION 2 
    Information sourced is relevant to identified needs and is sufficiently comprehensive and diverse to meet a variety of needs and different learners. 

    ASSESSMENT CRITERION 3 
    Information and support resources are maintained and updated to ensure relevance and currency of information. This includes regular improvement of available resources based on ongoing reviews of the effectiveness of the support services offered. 

    ASSESSMENT CRITERION 4 
    Information is maintained in a secure and accessible manner, using a manageable information management system. 

    SPECIFIC OUTCOME 2 
    Provide assistance and support to learners. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Learner needs are established in a sensitive, caring and professional manner. 

    ASSESSMENT CRITERION 2 
    Assistance and support provided is accurate and relevant to the learner needs. 

    ASSESSMENT CRITERION 3 
    Assistance and support is provided in a sensitive, caring and professional manner, and in a way that promotes learner participation in the process. 

    ASSESSMENT CRITERION 4 
    Opportunities are taken to check the suitability of the support and assistance provided in terms of the learner's needs. 

    ASSESSMENT CRITERION 5 
    Learners are referred to appropriate support services where the level and nature of the need extends beyond basic support services. 
    ASSESSMENT CRITERION RANGE 
    Referrals to career counsellors; occupational therapists, social workers, learning support centres, community centres and CCMA.
     

    ASSESSMENT CRITERION 6 
    Confidentiality is maintained at all times. 

    SPECIFIC OUTCOME 3 
    Maintain records of assistance and support provided. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Records capture the learner's needs and the essential nature and content of assistance and support provided. 

    ASSESSMENT CRITERION 2 
    Records are consistent with the assistance and support actually provided. 

    ASSESSMENT CRITERION 3 
    Records are sufficient to facilitate the need for future references when engaging learners and to facilitate reviews. Records also support the information needs of referred services where applicable. 

    ASSESSMENT CRITERION 4 
    Records meet organisational quality assurance requirements in terms of content, format, distribution and safekeeping. 

    ASSESSMENT CRITERION 5 
    Confidentiality is maintained at all times. 

    SPECIFIC OUTCOME 4 
    Review support services. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The review reveals strengths and weaknesses of the support resources and assistance and support provided. 

    ASSESSMENT CRITERION 2 
    Learner and stakeholder feedback on assistance and support is sought and analysed against given review criteria. 

    ASSESSMENT CRITERION 3 
    Review includes useful recommendations for improvement of the support resources and ways of integrating lessons learned into future assistance and support. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Assessors for this unit standard must be registered with the relevant ETQA.

    2. Providers of learning towards this unit standard must be accredited through the relevant ETQA by SAQA.

    3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following knowledge is embedded within the Unit Standard, and will be assessed directly or implicitly through assessment of the specific outcomes in terms of the assessment criteria:
  • Types of information and support learners entering learning programmes or an occupation are likely to need.
  • Activities and techniques for identifying learner information and support needs.
  • Sources of information.
  • Employment services centres and counselling centres available in the region.
  • How to maintain a database of information.
  • Activities and techniques for providing information to learners.
  • Knowing who to refer learners to, when and why.
  • How to keep records of information and support provided to learners.
  • Techniques for reflecting on practice and integrating lessons learned into future practice.
  • Forms of practice, which promote the values described in the Bill of Rights and the principles underpinning the Employment Equity Act. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others and in teams - this outcome will be demonstrated by interacting with learners in a manner that meets learner needs 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively - this outcome will be demonstrated through the general and specific activities related to preparing to provide assistance and support. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information - this outcome will be demonstrated when candidates analyse information on learner needs in order to prepare appropriate assistance and support. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills -- this outcome will be demonstrated by when the candidate engages with learners. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 9931, "Advise and refer learners", Level 4, 6 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65051   Further Education and Training Certificate: Arts and Culture Development Support  Level 4  NQF Level 04  Reregistered  2018-06-30  CATHSSETA 
    Core  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2018-06-30  ETDP SETA 
    Core  50332   Further Education and Training Certificate: Occupationally-Directed Education Training and Development Practices  Level 4  NQF Level 04  Reregistered  2018-06-30  ETDP SETA 
    Core  50334   National Certificate: Occupationally Directed Education Training and Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2018-06-30  ETDP SETA 
    Core  50333   National Diploma: Occupationally Directed Education, Training and Development Practices  Level 5  NQF Level 05  Reregistered  2018-06-30  ETDP SETA 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  67509   Further Education and Training Certificate: Community Development  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  64697   Further Education and Training Certificate: Community Health Work  Level 4  NQF Level 04  Reregistered  2018-06-30  HW SETA 
    Elective  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57428   Further Education and Training Certificate: Youth Development  Level 4  NQF Level 04  Reregistered  2018-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A5 Competence Evolution 
    2. ABASUNGULI TRAINING SPESIALISTS (PTY) LTD 
    3. Academy for Continuous Professional Development 
    4. Access Employment Skills & Development Agency 
    5. Accreditation & Training Services 
    6. AFRICA COMPETENCY DEVELOPMENT (PTY)LTD 
    7. Agency For Re-Innovation And Development 
    8. AHULA CC 
    9. Amaqamu Project Management and Consulting 
    10. Amyoni Consulting 
    11. Aquila Summa Offensa Responsio Iugales Praestructio (ASORIP) (NPC) 
    12. Ariyan and Ariyan Learning Warehouse 
    13. ASSESSMENT COLLEGE OF SOUTH AFRICA PTY LTD 
    14. Batho Pele HR and Management Consultants cc 
    15. Bohlali Provider Support 
    16. Boikgantsho Consulting & Events cc 
    17. Brain Boosters Business Education (PTY) LTD 
    18. Business Intelligence Trading 48 (PTY) LTD 
    19. Cale Developments 
    20. Central Institute of Professional Studies and Services 
    21. Chartall Business College 
    22. Colleen Osorio Skills Development Consultancy cc 
    23. Commisioned Training cc 
    24. Compass Academy of Learning 
    25. Cool Ideas 1 (PTY) LTD. t/a VERYCOOLIDEAS 
    26. CORE TRAINING INTERNATIONAL 
    27. Covenant Kids 
    28. D and D Lwazi Renaissance Research and Development Institute 
    29. D M Management and Consulting 
    30. Dabulamanzi & Njabulo Ndaba Consulting cc 
    31. Dee's Training (PTY) LTD 
    32. Didintle Training Services 
    33. DRM Skills Academy 
    34. Eagles Wings Skills Development Consultants 
    35. EDUCATION AND DEVELOPMENT FOUNDATION ASS INC 
    36. EDUTEL SKILLS DEVELOPMENT PTY LTD 
    37. Elective Training Institute Enterprise CC 
    38. Enjo Consultants 
    39. Futureteacher ( Pty ) Ltd 
    40. Gotsec Skills Training 
    41. HDPSA 
    42. HEIRS DEVELOPERS AND CONSULTANTS 
    43. HRD Training & Consulting 
    44. HUGENOTE COLLEGE 
    45. ICM t/a Institute for Career Management 
    46. Ikhowe Staffing Solutions cc 
    47. IMPI TRAINING (PTY)LTD 
    48. INDUB TRADING T/A MARITIME AND SKILLS COLLEGE 
    49. Inkwazi Learning Network 
    50. INKWEKWEZI PRIVATE COLLEGE - SKILLS DEVELOPMENT cc 
    51. Institute for Quality - Education, Training & Development 
    52. IQ Skills Academy (PTY) LTD. 
    53. Isamon Integrated 
    54. Isibani Skills Academy 
    55. ITO Focus Buffalo City 
    56. ITO Focus East Rand cc 
    57. IYAM Investments (Pty) Ltd 
    58. JESUA CONSULTANTS (Hartenbos) (WA) 
    59. Josmap Training Institute 
    60. Jothavir Skilling t/a Eduskills Rainbow 
    61. Karabo Info Centre and Training 
    62. KBB Training Academy 
    63. Kgaka Kgolo Institute 
    64. Kgang-Kgolo Consulting 
    65. Khaas Training Academy 
    66. KHULISANE ACADEMY 
    67. King Hintsa Public FET College - Teko Campus 
    68. KINGSBURY INTERNATIONAL COLLEGE SA (PTY) LTD (Middelburg)(TP) 
    69. KITSO TRAINING AND DEVELOPMENT 
    70. KNOWLEDGE QUEST PTY LTD 
    71. LBK Trading 
    72. Learn Ability and Training Development t/a LearnAbility 
    73. Learnership Support Systems 
    74. Learnership Support Systems (Pty) Ltd 
    75. Learning Performance Link 
    76. Leronsa Trading Enterprise 
    77. Letlhabile Institute Of Management and Training 
    78. LONA ULWAZI CONSULTANTS CC 
    79. M3i Skills Development 
    80. Maccauvlei Learning Academy 
    81. Matimba Management and Labour cc 
    82. Mawethu Training 
    83. MENTORNET (PTY) LTD 
    84. Mgwezane Training and Events Management CC. 
    85. MIET 
    86. Mnambithi FET College - Central Office 
    87. MORIPE BUSINESS TRAINING AND CONSULTANTS (PTY )LTD 
    88. Motheo Skills Entity 
    89. Mthimkhulu Skills Development Services 
    90. Mtk Corporation Solutions 
    91. MWG Logistical Services 
    92. Ndzalama Competency Learning (NCL) 
    93. Nero Training Consultants cc 
    94. Networx for Career Development 
    95. Nkinane Trading Enterprise 
    96. NOMAKU TRADERS CC 
    97. Noni Community Development 
    98. Northern Cape Rural Public FET College - Kathu Campus 
    99. Northern Cape Rural Public FET College - Upington Campus 
    100. Ntevho-Ketso Training and Recruitement Consultancy cc 
    101. Ntsangalala Business Enterprise 
    102. OMNI HR CONSULTING PTY LTD 
    103. Opehst Trading 
    104. Open Learning Group (Pty) Ltd 
    105. Organisation Test 1 
    106. Pace Career Centre 
    107. Pachi Global Foundation 
    108. Paradise Skills Development 
    109. PC Educational Holdings 
    110. PCS LEARNING SOLUTIONS 
    111. Petra institute of Development (PTY) Ltd 
    112. Phangwana Consulting and Training Services 
    113. Pitt Institute T/A Imithombo Institute 
    114. PMA Holdings (Pty) Ltd 
    115. PMG Education (Pty) Ltd 
    116. PRIMESERV CORPORATE SOLUTIONS (PTY) LTD T/A PRIMESERV HR SOLUTIONS 
    117. Pro-Active Assessment and RPL College (Pty) Ltd 
    118. Pro-Active Public Services College (Pty) Ltd 
    119. PRO-ACTIVE PUBLIC SERVICES COLLEGE/PTY/LTD 
    120. Professional Development and Training Institute (Pty) Ltd 
    121. QED-Quality Executive Development 
    122. QPD CONSULTANTS 
    123. RAMAZWI SECURITY SERVICES CC 
    124. Regenesys Management (Pty) Ltd 
    125. Resonance Institue of Learning 
    126. S A Skills Solutions (Pty) Ltd 
    127. Saint Colonel Graduate Institute (PTY) Ltd 
    128. SAKHISISIZWE PROJECTS 
    129. Sanchaa Connection 
    130. SANDF COLLEGE OF EDUCATIONAL TECHNOLOGY 
    131. Shine The Way 294 
    132. Sigodi Development Services and Associates (SDS) cc 
    133. SIYAKHULA TRUST 
    134. Siyakhula Trust ETD Institute Pty Ltd 
    135. SIZA NESU CONSULTANTS 
    136. Sizani Consulting cc 
    137. SKILLS DYNAMICS AFRICA PTY LTD 
    138. Skillspro (Pty)Ltd 
    139. Skillsversity 
    140. South African Training Academy (Pty) Ltd 
    141. SPECIAL FORCES SCHOOL 
    142. SPS Consulting (Pty) Ltd 
    143. STAFFING DIRECT CC 
    144. Starplex 489 cc 
    145. TEAM CONSULTANTS CC 
    146. Tembe Service Providers 
    147. Thabelanang t/a Thabelanang Trading Enterprise 
    148. THE GMC GROUP PTY LTD 
    149. The Institute of People Development 
    150. The Iscariota Group (Pty) Ltd 
    151. THE SKILLS COLLEGE FOR DEVELOPMENT AND TRAINING(PTY) LTD 
    152. The Training Connection 
    153. Thuto Botshabelo Training Academy 
    154. Thuto Ya Setshaba Training Services (Pty) Ltd 
    155. TMG Quality Services 
    156. TPN Training and Recruitment cc 
    157. Training Answers 
    158. TRAINING AT WORK (PTY) LTD 
    159. Trainyoucan 
    160. Tsebo-Lwazi Training and Recruitment 
    161. TSHIRELETSO COMMUNITY CARE CENTRE 
    162. Tshwane South College for (ECD Academy) 
    163. TSK Projects 
    164. UKWAKHILE TRAINING 
    165. Ulwazi Training & Development 
    166. Umzansi Educational Programs Centre 
    167. University of Johannesburg 
    168. V HERRMANNSEN AND ASSOCIATES CC 
    169. Vaiti Staffing and Training Solutions cc 
    170. Xenocorp 346 t/a Brain Gain Training and Consultancy 
    171. Zamsiba Development Consultants 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.