SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Conduct a labour conciliation process 
SAQA US ID UNIT STANDARD TITLE
119946  Conduct a labour conciliation process 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner credited with this unit standard will be able to serve as a conciliator of conflict and disputes in terms of South African Labour Legislation and/or recognised dispute resolution procedures in a bargaining council collective agreement and/or private agency. The learner will be able to prepare and conduct a conciliation process and evaluate the effectiveness of the conciliation process.

The qualifying learner will be able to:
  • Prepare for a labour conciliation process in terms of South African labour legislation.
  • Conduct a conciliation process.
  • Identify and implement the different procedures of the conciliation and arbitration processes.
  • Evaluate the conciliation process and results. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Communication at NQF Level 4 

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare for a labour conciliation process in terms of South African labour legislation. 
    OUTCOME RANGE 
    Recognised dispute resolution procedures in bargaining council collective agreements and/or private agency. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The administrative arrangements are managed effectively and in accordance with relevant operating procedures. 
    ASSESSMENT CRITERION RANGE 
    Arrangements include confirmation of dates, times, venue, transport, documents, interpretation services, ensuring a safe environment.
     

    ASSESSMENT CRITERION 2 
    Conciliation consultations are appropriately conducted. 
    ASSESSMENT CRITERION RANGE 
    Conciliation consultations include encouraging participation and buy-in to the process and setting ground rules for process; acquiring trust and confidence; identification of all stakeholders; gathering necessary information and familiarisation with relevant codes of conduct.
     

    ASSESSMENT CRITERION 3 
    Relevant background information is adequately analysed for issues affecting conciliation. 

    ASSESSMENT CRITERION 4 
    The process as set out in the relevant legislation, bargaining council collective agreement and/or private agreement(s), is followed with due cognisance. 
    ASSESSMENT CRITERION RANGE 
    Process options include joint meetings, bilaterals and caucusing, as well as a decision as to whether to conciliate, mediate, conduct a fact-finding exercise or issue and advisory award.
     

    SPECIFIC OUTCOME 2 
    Conduct a conciliation process. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Conciliation process is initiated and explained to those involved and/or affected. 
    ASSESSMENT CRITERION RANGE 
    Initiation includes welcoming; introductions; language issues; housekeeping rules; terms of reference; explaining the process; establishing ground rules for process including confidentiality, off-the-record and without prejudice; building trust and confidence; overcoming hostility and dealing with resistance.
     

    ASSESSMENT CRITERION 2 
    Exchange of information between parties and stakeholders is facilitated, according to accepted techniques and best practice. 
    ASSESSMENT CRITERION RANGE 
    Exchange of information includes opening statements; identification of issues, needs and interests and establish common ground.
     

    ASSESSMENT CRITERION 3 
    Appropriate support structures are identified and secured to aid the process. 
    ASSESSMENT CRITERION RANGE 
    Resources include counselling, training, advocacy; mentoring; and/or seeking expert advice.
     

    ASSESSMENT CRITERION 4 
    Parties are assisted to generate options for settlement. 
    ASSESSMENT CRITERION RANGE 
    Assistance includes problem-solving, lateral thinking; brainstorming and "reality-testing".
     

    ASSESSMENT CRITERION 5 
    Parties are assisted to choose an option and to reach agreement on the issues in dispute. 
    ASSESSMENT CRITERION RANGE 
    Assistance includes "reality-testing"; evaluation against objective criteria, considering possibilities other than a negotiated settlement.
     

    ASSESSMENT CRITERION 6 
    Conciliation process is concluded according to laid down requirements. 
    ASSESSMENT CRITERION RANGE 
    Recording and validating the agreement; reporting back; monitoring systems; drafting agreement; issue certificate of non-resolution, outcome report.
     

    SPECIFIC OUTCOME 3 
    Identify and implement the different procedures of the conciliation and arbitration processes. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The conciliation process is satisfactorily identified and adapted using organisational procedure. 

    ASSESSMENT CRITERION 2 
    The arbitration process is implemented using organisational conciliation processes. 
    ASSESSMENT CRITERION RANGE 
    Commission for Conciliation, Mediation and Arbitration (CCMA) rule 17 and/or applicable bargaining council procedures and/or priavte agency procedures; bilaterals.
     

    SPECIFIC OUTCOME 4 
    Evaluate the conciliation process and results. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The conciliation process is evaluated in terms of its strengths and weaknesses and its brief. 

    ASSESSMENT CRITERION 2 
    Opportunities and ways to improve the process are identified and recorded for integration into future processes. 

    ASSESSMENT CRITERION 3 
    Participants' opinions of the process are sought and analysed in line with the achievement of objectives as set out. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • This Unit standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA.
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA according to the policies and guidelines for assessment and moderation of that ETQA, at its discretion, in terms of agreements reached about assessment and moderation between various ETQAs (including professional bodies). 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Conciliation including different types of mediation.
  • Conciliation in relation to other dispute resolution processes.
  • Cognisance of importance of emotions, social context, culture, race and gender issues, power and other relationships.
  • Process requirements regarding respect, empathy, authenticity, integrity and openness.
  • Bargaining council dispute resolution procedures in collective agreements.
  • Awareness of scope and powers of a conciliator. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems as they arise in the conciliation process and in relation to the issues in dispute using critical and creative thinking. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with the parties in conciliation. 

    UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself by conducting an effective conciliation process. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, organise and critically evaluate information before and during the conciliation. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using language when conveying information and ideas, formulating questions, clarifying issues. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the role of conciliation in relation to the parties and their on-going relationship. 

    UNIT STANDARD CCFO CONTRIBUTING 
  • Participate and act responsibly during a conciliation process by applying ethical standards, maintaining confidentiality and communicating without deception.
  • Be culturally and aesthetically sensitive to the needs and interest of parties in a conciliation process by acknowledging client beliefs and identity. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  93994   National Diploma: Labour Relations Practice: Dispute Resolution  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  74570   National Certificate: Labour Relations Practice  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.