SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply principles of dispute management in labour relations 
SAQA US ID UNIT STANDARD TITLE
119953  Apply principles of dispute management in labour relations 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner credited with this unit standard will be able to apply strategic approaches to Dispute Management, as required of a mediator in dispute resolution in the South African Labour Legislation environment and/or organisational dispute resolution procedures in a bargaining council collective agreement and/or private agency.

The qualifying learner will be able to:
  • Outline the principles of dispute management
  • Describe the role and function of dispute resolution bodies with reference to the notion of social justice
  • Identify the causes and sources of conflict resulting in disputes in labour relations
  • Describe various dispute management approaches and perspectives
  • Describe a principal dispute management strategic approach and perspectives for mediation 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Communication at NQF level 4 

    UNIT STANDARD RANGE 
    Includes, but is not limited to, bargaining councils, the Commission for Conciliation, Mediation and Arbitration (CCMA) and private dispute resolution institutions. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Outline the principles of dispute management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The vision of dispute management is described and explained. 

    ASSESSMENT CRITERION 2 
    The essential aspects of dispute management are explained. 

    ASSESSMENT CRITERION 3 
    The principle objectives of dispute management are explained. 

    ASSESSMENT CRITERION 4 
    The key role of dispute management, in dispute resolution institutions, is explained. 

    SPECIFIC OUTCOME 2 
    Describe the role and function of dispute resolution bodies with reference to the notion of social justice. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Challenges facing dispute resolution institutions and the implications for labour relations are explained. 

    ASSESSMENT CRITERION 2 
    The concept of social justice and its application to dispute management is explained. 

    ASSESSMENT CRITERION 3 
    Labour market stakeholders are identified and their roles and responsibilities described. 

    SPECIFIC OUTCOME 3 
    Identify the causes and sources of conflict resulting in disputes in labour relations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The nature of conflict in labour relations is defined and described. 

    ASSESSMENT CRITERION 2 
    Each of the different sources of conflict in labour relations are identified with a brief explanation. 

    ASSESSMENT CRITERION 3 
    Parties that contribute to aggravating or moderating conflict and means for identifying them, are described. 

    SPECIFIC OUTCOME 4 
    Describe various dispute management approaches and perspectives. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The main types of dispute management interventions are identified and described. 

    ASSESSMENT CRITERION 2 
    Activities and applications of each of the types of dispute management are explained. 

    ASSESSMENT CRITERION 3 
    The nature of each activity and its impact for mediation is described. 

    SPECIFIC OUTCOME 5 
    Describe a principal dispute management strategic approach and perspectives for mediation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A dispute management system for mediation is researched and the findings presented and debated. 

    ASSESSMENT CRITERION 2 
    Key elements of the dispute management strategic approach for mediation are identified and explained. 

    ASSESSMENT CRITERION 3 
    The application of each of the key elements are described with examples. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • This Unit standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA.
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA according to the policies and guidelines for assessment and moderation of that ETQA, at its discretion, in terms of agreements reached about assessment and moderation between various ETQAs (including professional bodies). 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Workplace conflict dynamics
  • Understanding negotiating
  • Knowledge of labour market role players
  • Understanding of mediation and its role 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification and solution in creative ways in identifying causes and sources of conflict. 

    UNIT STANDARD CCFO COLLECTING 
    Critically collecting, evaluating and analyzing information in explaining the vision, meaning and objectives of dispute management. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with all stakeholders in describing the principal DM strategic approaches & perspectives. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  79808   National Diploma: Occupational Safety  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  63209   National Certificate: Energy Regulation  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  93994   National Diploma: Labour Relations Practice: Dispute Resolution  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ISAZI TRAINING 
    2. PERSEVCON CONSTRUCTION PTY LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.