SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Participate in a helping conversation 
SAQA US ID UNIT STANDARD TITLE
120179  Participate in a helping conversation 
ORIGINATOR
SGB Nursing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 09 - Health Sciences and Social Services Preventive Health 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will enable the enrolled auxiliary nurse to participate in and maintain a helping conversation with a patient or colleague.

Learners credited with this unit standard will be able to:
  • Initiate a helping interaction.
  • Encourage verbalisation from the other person.
  • Deal effectively with feelings and issues.
  • Terminate a helping conversation.

    Learners will function within institutional policies related to specific occupational settings and the parameters of the capabilities of the learner at this level. Enrolled auxiliary nurse learners will also function within the scope of practice for enrolled auxiliary nurses as formulated by the South African Nursing Council. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners starting with this standard are expected to be competent in:
  • Mathematical literacy at NQF Level 2.
  • Communication NQF Level 2. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Initiate a helping interaction. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An appropriate time and place to engage a person in conversation is chosen. 

    ASSESSMENT CRITERION 2 
    The language used is appropriate. 

    ASSESSMENT CRITERION 3 
    Communication (verbal, non-verbal) reflects availability for a professional conversation. 

    ASSESSMENT CRITERION 4 
    Rapport is evident in the first phase of interaction. 

    SPECIFIC OUTCOME 2 
    Encourage verbalization from the other person. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Listening behaviour indicates openness and concentration on responses. 

    ASSESSMENT CRITERION 2 
    Responses to what the person says are empathetic and support further elaboration. 

    ASSESSMENT CRITERION 3 
    Non-verbal behaviour is congruent with verbal behaviour. 

    ASSESSMENT CRITERION 4 
    Communication is culturally congruent. 

    SPECIFIC OUTCOME 3 
    Deal effectively with feelings and issues. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Expression of feelings is accommodated and accepted in the interaction. 

    ASSESSMENT CRITERION 2 
    Issues raised are recognised and dealt with through:
  • Sharing.
  • Problem solving.
  • Appropriate referral. 

  • SPECIFIC OUTCOME 4 
    Terminate a helping conversation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The conversation is constructively terminated by using appropriate strategies, e.g. indicating closure, scheduling another session, making self available for follow-up. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    N/A 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Application of empathy in interaction with clients and colleagues.
  • Application of the art/skills of listening in communication.
  • Reflection of congruency between verbal and non-verbal communication.
  • Recognition of the important role played by culture during communication. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
  • Initiate a helping interaction.
  • Encourage verbalization from the other person.
  • Deal effectively with feelings and issues.
  • Terminate a helping conversation. 

  • UNIT STANDARD CCFO WORKING 
  • Encourage verbalization from the other person.
  • Deal effectively with feelings and issues.
  • Terminate a helping conversation. 

  • UNIT STANDARD CCFO ORGANISING 
  • Initiate a helping interaction.
  • Encourage verbalization from the other person.
  • Deal effectively with feelings and issues.
  • Terminate a helping conversation. 

  • UNIT STANDARD CCFO COLLECTING 
  • Encourage verbalization from the other person.
  • Deal effectively with feelings and issues.
  • Terminate a helping conversation. 

  • UNIT STANDARD CCFO COMMUNICATING 
  • Initiate a helping interaction.
  • Encourage verbalization from the other person.
  • Deal effectively with feelings and issues.
  • Terminate a helping conversation. 

  • UNIT STANDARD CCFO SCIENCE 
  • Deal effectively with feelings and issues. 

  • UNIT STANDARD CCFO DEMONSTRATING 
  • Deal effectively with feelings and issues. 

  • UNIT STANDARD CCFO CONTRIBUTING 
  • Initiate a helping interaction.
  • Encourage verbalization from the other person.
  • Deal effectively with feelings and issues.
  • Terminate a helping conversation. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Integrated Assessment

    The South African Nursing Council guidelines are used as a reference for clinical competence.

    Formative:

    A variety of assessment strategies and/or approaches must be used. These could be, but are not limited to:
  • Tests.
  • Assignments.
  • Workbooks.
  • Projects.
  • Demonstrations.
  • Clinical assessments.

    Summative:

    May take the form of:
    > written
    > practical
    > oral assessment
    as agreed to by the relevant ETQA or ETQA that has a Memorandum of Understanding in place with the relevant ETQA.

    Matrix to indicate how credits are derived:

    Learning experience
  • Theoretical Learning: 30 Hours, 3 Credits
  • Experiential Learning: 10 Hours, 1 Credit
    Total: 40 Hours, 4 Credits 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  71709   National Certificate: Auxiliary Nursing  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.