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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Maintain business relationships during inspection and assessment processes 
SAQA US ID UNIT STANDARD TITLE
120221  Maintain business relationships during inspection and assessment processes 
ORIGINATOR
SGB Plastics Manufacturing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
In order for me to perform effectively in the field of inspection and assessment of non-metallics, I will be able to:
  • Interact with client to ensure acceptance and understanding of the quality documentation and resolve related problems.
  • Liaise with relevant parties during manufacture to identify and resolve quality issues.
  • Present and justify inspection findings and respond to third party inspection questions and requests.

    I will also know and understand:
  • The dynamics of business relationships and how they are affected by inspection and assessment processes.

    I can be assessed against this unit standard in the context of polymer composite fabrication, thermoplastic fabrication or any other non-metallic fabrication.

    The skill, the knowledge and the values reflected in this unit standard form part of the exit level outcomes required for the Further Education and Training Certificate: Inspection and Assessment (Non-Metallic). 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are already competent in Communication and Mathematical Literacy at NQF Level 3. 

    UNIT STANDARD RANGE 
    The inspection of thermoplastic and polymer composite fabrications includes inspection of liners, coatings, insulation, attachments and repairs.

    Business relationships in the context of this activity are the relationships between the manufacturing department and other entities and the representatives of those entities, eg suppliers, customers, inspection and regulatory authorities, government departments.

    Maintaining business relationships refers to the role of a trusted intermediary defined by the applicable quality criteria.

    Quality documentation refers to all quality related documents and includes activity plans, quality controls plans, standard operating procedures, working instructions, forms, reports, pressure test certificates, weld procedures, certificate of compliance, control sheets, etc.

    Further information on the scope and level of this unit standard is indicated by range statements related to the specific outcomes. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Present quality documentation to client and obtain approval. 
    OUTCOME NOTES 
    Provide explanations and respond to questions by client. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Elements relating to the client's specific needs and requirements are highlighted in the documentation. 

    ASSESSMENT CRITERION 2 
    Quality information is understood by client. 

    ASSESSMENT CRITERION 3 
    Issues raised by the client are understood and responded to. 

    SPECIFIC OUTCOME 2 
    Liaise with manufacturing personnel, supervisors and management and resolve problems, issues and non-conformances. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Quality standards are maintained and enforced. 

    ASSESSMENT CRITERION 2 
    The role of link person between client and manufacturing personnel is performed effectively and efficiently. 

    ASSESSMENT CRITERION 3 
    Facts and circumstances are established and confirmed. 

    SPECIFIC OUTCOME 3 
    Liaise with clients, suppliers and inspection authorities during manufacture and resolve quality issues. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The key quality issues are established, clarified and recorded during discussions. 

    ASSESSMENT CRITERION 2 
    The role of link person between client and manufacturing personnel is performed effectively and efficiently. 

    SPECIFIC OUTCOME 4 
    Present findings and justifications to management and clients. 
    OUTCOME NOTES 
    Provide explanations and respond to questions by clients. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Key issues are presented clearly. 
    ASSESSMENT CRITERION RANGE 
    Presentation: oral communication including style, structure, language appropriate to audience and purpose, and using visual aids and supporting documentation.
     

    ASSESSMENT CRITERION 2 
    Correct audience interpretation of the issues is ensured. 

    ASSESSMENT CRITERION 3 
    Findings and justifications are appropriately defended if required. 

    SPECIFIC OUTCOME 5 
    Respond to third party inspection questions and requests. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Answers to questions are accurate, sufficiently detailed and appropriately supported. 

    ASSESSMENT CRITERION 2 
    Requests are complied with timeously, appropriately and comprehensively. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    To obtain credits I must be assessed. The assessment will be based on evidence that I produce. My assessment will be governed by the policies and guidelines of a relevant Education and Training Quality Assurance body (ETQA), which has jurisdiction over this field of learning. The policies and procedures of the relevant ETQA will determine:
  • How my assessment is moderated
  • How I can appeal against the outcome of the assessment.

    Any institution or company which offers learning that will enable me to achieve the purpose of this unit standard must be accredited as a provider through the relevant ETQA.

    My assessment against this standard should meet all the requirements of established principles of assessment. I will be assessed on all the specific outcomes, critical cross-field outcomes and essential embedded knowledge. My assessment will not only be based on observation but also on other evidence which I compile into a portfolio of evidence. I cannot be assessed only on the basis of a written or oral test.

    Assessment should include an appropriate combination of self and peer assessment, practical and oral assessments, observations, as well as portfolios of assessment, etc.

    The specific outcomes and essential embedded knowledge will be assessed in relation to each other. If I am able to explain the items which fall under the heading of essential embedded knowledge, but am unable to perform the specific outcomes, then I cannot be assessed as 'competent'. Similarly, if I am able to perform tasks described under the specific outcomes, but cannot explain or justify them in terms of the fundamental concepts, principles and practice relevant to the level of the unit standard that underpins my skill, then I cannot be assessed as 'competent'. I will also be assessed on my ability to apply the principles and techniques related to the critical cross-field outcomes, not only in terms of what I can demonstrate, but also in terms of what I know and can discuss.

    I can be assessed in the language of my choice although if I have to report incidents or conditions to someone else, I will be assessed on my ability to report in the language commonly used in my working environment.

    My assessment for this unit standard can be done in conjunction with the assessment of other unit standards related to a qualification, and even in conjunction with my assessment for the qualification as a whole. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following items reflect the type of knowledge that the assessor will evaluate
  • Names & functions of:
    > Terminology and concepts related to business relationships
    > Inspection and assessment processes
  • Purpose of:
    > Liaison in the quality context
    > Ensuring understanding and acceptance of quality information
  • Attributes, descriptions, characteristics & properties:
    > Various types of contacts and the purpose of such contacts
    > Dealing with people at different levels of the organisation
    > Various human behavioural styles
  • Processes and events:
    > Presenting information
    > Identifying and resolving quality problems
    > Seeking agreements
    > Dealing with problems, dissatisfaction and complaints
    > Dealing with inadequate levels of quality and commitment to quality
  • Causes and effects, implications of:
    > Not ensuring understanding of quality documentation
    > Not dealing effectively with third party inspection questions and requests
    > Poor communication
    > Lack of follow-through on agreements and undertakings
  • Procedures and techniques:
    > Effective presentation techniques
    > For responding to third party inspection questions and requests
  • Sensory cues:
    > Visual and aural cues related to effective communication, including body language tone of voice, signals and cues
  • Regulations, legislation, agreements, policies, standards:
    > Applicable legislation
    > Company quality policies and procedures
    > Applicable codes and standards
  • Theory: rules, principles, laws:
    > Principles of communication and conversation control
    > Principles or relationship building
    > Principles for maintaining objectivity and a neutral stance
    > Basics of contract law
    > Dealing with dissatisfaction and complaints
    > Dealing with lack of commitment to agreements
  • Categories:
    > Personalities
    > Management and communication styles
  • Relationships, systems:
    > Relationship between customer satisfaction and profits
    > Relationship between attitude and quality 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and resolve quality issues during the manufacturing process. 

    UNIT STANDARD CCFO WORKING 
  • Interact with manufacturing personnel, supervisors and management and resolve problems, issues and non-conformances.
  • Interact with clients, suppliers and inspection authorities during manufacture and resolve quality issues. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and present information. 

    UNIT STANDARD CCFO COLLECTING 
    Use visual and aural cues to assess audience understanding when presenting information. 

    UNIT STANDARD CCFO COMMUNICATING 
  • Present information and ensure understanding.
  • Answer third party inspection questions. 

  • UNIT STANDARD CCFO SCIENCE 
    Use technology to present information. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Describe the relationship between effective communication, the transfer of information and the business relationship. 

    UNIT STANDARD ASSESSOR CRITERIA 
    My assessor will be registered and have a qualification relevant to the field of non-metallics fabrication at NQF 5 or above. My assessor could also be a person registered by a relevant inspection authority. My assessor should be active in the industry and be familiar with the materials, machinery, products and level of technology in which I have contextualised my skills and knowledge. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50021   Further Education and Training Certificate: Inspection and Assessment (Non-Metallics)  Level 4  NQF Level 04  Reregistered  2023-06-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.