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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Maintain effective work relationships in a cleaning environment 
SAQA US ID UNIT STANDARD TITLE
12510  Maintain effective work relationships in a cleaning environment 
ORIGINATOR
SGB Hygiene & Cleaning Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 1  NQF Level 01 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2006-02-14  2007-02-21  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2008-02-21   2011-02-21  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
243191  Portray a professional image within a cleaning team  Level 1  NQF Level 01  Complete 

PURPOSE OF THE UNIT STANDARD 
Learners working towards this standard will be learning towards the full qualification, or will be involved in or working within a cleaning services environment. Qualifying learners are able to maintain effective relationships within a team within the commercial cleaning environment. 

UNIT STANDARD RANGE 
1. The scope of this unit standard is for everybody who is a member of a team, a group, organisation or a community.
2. The content of this unit standard is that a team applies to everyone from shop floor to management.
3. The level assigned to this unit standard is appropriate because the process is limited in range, very repetitive and familiar, no generation of new ideas are needed and the person has no responsibility for the learning of others.

RANGE STATEMENTS THAT REFER TO ASSESSMENT CRITERIA IN THIS UNIT STANDARD

1. Effective communication methods can include,but is not limited to one on one verbal communication, written notes on notice boards, job cards or telephonic conversations.
2. Positive communication skills and behaviour can include but are not limited to greetings towards team members, eye contact during communication, attentive listening, giving equal opportunity during conversation, encouraging, helping team workers and positive body language. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Communicate effectively with team members. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Uses effective communication methods in order to communicate with other members in a team. 

ASSESSMENT CRITERION 2 
2. Can explain what communication methods are used in his/her workplace. 

ASSESSMENT CRITERION 3 
3. Uses positive communication skills during team communication. 

ASSESSMENT CRITERION 4 
4. Can explain the advantages of using effective and positive communication for him/herself, the team and/or the organisation. 

SPECIFIC OUTCOME 2 
Be a team player. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Helps and supports team members during teamwork. 

ASSESSMENT CRITERION 2 
2. Can explain the importance of helping and supporting fellow team members during teamwork. 

ASSESSMENT CRITERION 3 
3. Demonstrates positive behaviour during teamwork. 

ASSESSMENT CRITERION 4 
4. Explains the benefits of teamwork for him/herself, the customer and the organisation. 

ASSESSMENT CRITERION 5 
5. Explains the importance of every team member in providing a service. 

ASSESSMENT CRITERION 6 
6. Explains the importance of demonstrating positive behaviour during teamwork. 

ASSESSMENT CRITERION 7 
7. Explains how other team members can be encouraged and supported. 

SPECIFIC OUTCOME 3 
Take pride in his/her work. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Is punctual when reporting for duty. 

ASSESSMENT CRITERION 2 
2. Explains the importance of being punctual when reporting for duty. 

ASSESSMENT CRITERION 3 
3. Wears the correct, clean and neat clothing according to work-site procedures. 

ASSESSMENT CRITERION 4 
4. Explains the importance of wearing the correct, clean and neat clothing. 

ASSESSMENT CRITERION 5 
5. Gives attention to detail during working procedures. 

ASSESSMENT CRITERION 6 
6. Can explain why attention must be given to detail. 

ASSESSMENT CRITERION 7 
7. Cares for company and customers' property and handles it with respect. 

ASSESSMENT CRITERION 8 
8. Explains the importance of the caring for and the handling of company and customers' property with respect. 

ASSESSMENT CRITERION 9 
9. Shows pride through his/her body language when achieving work goals. 

ASSESSMENT CRITERION 10 
10. Explains the importance of taking pride in his/her work. 

SPECIFIC OUTCOME 4 
Take accountability for his/her work. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Carries out instructions as per work-site procedures. 

ASSESSMENT CRITERION 2 
2. Explains the importance of carrying out instructions. 
ASSESSMENT CRITERION NOTES 
Assessed according to worksite procedures. 

ASSESSMENT CRITERION 3 
3. Identifies and solves problems within his/her scope of work and according to work-site procedures. 

ASSESSMENT CRITERION 4 
4. Explains the reasons for identifying and solving problems within his/her scope of work. 

ASSESSMENT CRITERION 5 
5. Takes ownership of task(s) performed. 
ASSESSMENT CRITERION NOTES 
Assessed according to worksite procedures. 

ASSESSMENT CRITERION 6 
6. Explains the importance of taking accountability for his/her tasks. 

ASSESSMENT CRITERION 7 
7. Explains the importance of self-development. 

ASSESSMENT CRITERION 8 
8. Explains the importance of the successful completion of his/her job to the success of both team and company. 

ASSESSMENT CRITERION 9 
9. Explains the reasons for carrying out the correct procedure for the first time according to quality and productivity principles. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. An assessor accredited by the Services SETA ETQA will assess the competency.
2. Assessment procedures will be supplied to the ETQA in alignment with NSB requirements.
3. All assessment activities must be fair so that all candidates can have equal opportunities.
4. Assessment will be free of gender, ethnic or other bias.
5. Questions and answers must determine the theoretical knowledge.
6. Direct observation, preferably in the workplace, or as a second choice in simulated conditions are preferred.
7. A practical demonstration of competencies is required in this unit standard.
8. Reporting skills are demonstrated by effective communication that may be verbal or any other agreed upon method.
9. Internal Moderation
10. External Moderation 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Embedded knowledge is reflected within the assessment criteria of each Specific Outcome. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems in which response displays that responsible decisions, using critical and creative thinking have been made. Evident in:
  • Take accountability for his/her work. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively. Evident in:
  • Take pride in his/her work.
  • Take accountability for his/her work. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively by using mathematical and/or language skills in the modes of oral and/or written presentation. Evident in:
  • Communicate effectively with team members. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem solving contexts do not exist in isolation. Evident in:
  • Be a team player.
  • Take accountability for his/her work. 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Contribute to the full personal development of each learner and the social and economic development of the society at large by: participating as a responsible citizen in the life of local, national and global communities. Evident in:
  • Communicate effectively with team members.
  • Be a team player.
  • Take pride in his/her work.
  • Take accountability for his/her work. 

  • UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 243191, which is " Portray a professional image within a cleaning team ", Level 1, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  23853   GETC: Domestic Services  Level 1  NQF Level 01  Reregistered  2023-06-30  SERVICES 
    Fundamental  20173   National Certificate: Hygiene and Cleaning  Level 1  NQF Level 01  Passed the End Date -
    Status was "Reregistered" 
    2007-02-21  Was SERVICES until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.