SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Contribute to effective working relationships 
SAQA US ID UNIT STANDARD TITLE
12609  Contribute to effective working relationships 
ORIGINATOR
SGB Audio-visual Media Production 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 04 - Communication Studies and Language Communication Studies 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will be useful to people who work in the audio-visual production industry.

People credited with this standard will be able to:
  • Maintain effective working relationships with colleagues and clients.
  • Demonstrate co-operation with team members during all phases of the candidate`s involvement in the production. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value is based on the assumption that people starting to learn towards this unit standard are already competent in:
  • Reading and writing at NQF level 3
  • Computer literate at NQF level 3 

  • UNIT STANDARD RANGE 
    Specific range statements are provided in the body of the unit standard where they apply to particular specific outcomes or assessment criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Maintain effective working relationships with colleagues and clients. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. The individual's roles and responsibilities are clarified in terms of the production process. 

    ASSESSMENT CRITERION 2 
    2. The working relationship is clarified in terms of titles, functions, responsibilities and accountabilities of colleagues and clients. 

    ASSESSMENT CRITERION 3 
    3. Employment conditions are confirmed before work commences. 

    ASSESSMENT CRITERION 4 
    4. Procedures for reviewing and changing roles and contributions are determined before work commences. 

    ASSESSMENT CRITERION 5 
    5. The communication and interaction with colleagues and clients invites productive working conditions. 

    SPECIFIC OUTCOME 2 
    Demonstrate co-operation with team members during all phases of the candidate's involvement. 
    OUTCOME NOTES 
    Demonstrate co-operation with team members during all phases of the candidate's involvement in the production 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Scope of personal discretion is established in terms of job requirements. 

    ASSESSMENT CRITERION 2 
    2. Personal traits likely to limit co-operative behaviour are identified in terms of remedial action to be undertaken. 

    ASSESSMENT CRITERION 3 
    3. Personal traits likely to promote co-operative behaviour are identified in terms of enhancing constructive working relationships. 

    ASSESSMENT CRITERION 4 
    4. Work is planned and carried out in a manner which promotes effective working relationships with others. 

    ASSESSMENT CRITERION 5 
    5. Colleagues are treated in a manner which acknowledges their role in, and respects their contribution to the project. 

    ASSESSMENT CRITERION 6 
    6. Situations detrimental to personal and/or team productivity are identified and remedial action initiated in accordance with organisational procedures or personal initiative. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation Options:
    Providers of learning towards this unit standard will need to meet the accreditation requirements of the MAPPP-SETA`s ETQA.

    Moderation Option:
    The moderation requirements of MAPPP-SETA`s ETQA must be met in order to award credit to learners for this unit standard. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Essential embedded knowledge will be assessed through assessment of the specific outcomes in terms of the stipulated assessment criteria. Candidates are unlikely to achieve all the specific outcomes, to the standards described in the assessment criteria, without knowledge of the listed embedded knowledge. This means that for the most part, the possession or lack of the knowledge can be directly inferred from the quality of the candidate`s performance. Where direct assessment of knowledge is required, assessment criteria have been included in the body of the unit standard.

    The following embedded knowledge is addressed in an integrated way in the unit standard:
  • Inter-personal relationship skills
  • Verbal and non-verbal communication skills
  • Diplomacy
  • Initiative 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve behaviour problems and make decisions using critical and creative thinking by taking remedial action. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others (clients and colleagues) as a member of a team, group, organisation to achieve the production requirements. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves (on the production) and their activities responsibly and effectively to complete work operations without disruption. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate behaviour of team members. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively (with clients and colleagues), using visual and / or language skills. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding that the production world is a set of related systems and that problem-solving do not exist in isolation. 

    UNIT STANDARD ASSESSOR CRITERIA 
    Assessors should keep the following principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the title to ensure assessment is integrated rather than fragmented. Remember we want to declare the person competent in terms of the title. Where assessment at title level is unmanageable, then focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the candidate is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the candidate can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  48792   Certificate: Broadcast Engineering  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MICTS 
    Elective  48656   National Certificate: Seed Processing and Packaging  Level 3  NQF Level 03  Reregistered  2023-06-30  AgriSETA 
    Elective  48650   National Certificate: Seed Research and Development Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  AgriSETA 
    Elective  14852   National Diploma: Agri Sales and Service Management  Level 5  NQF Level 05  Reregistered  2023-06-30  AgriSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Footprint Media academy Pty ltd 
    2. Mpontshe Training 
    3. NEMISA 
    4. Nkoka Training Cc 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.