SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor and control reception area 
SAQA US ID UNIT STANDARD TITLE
13928  Monitor and control reception area 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and practice at higher levels.

The qualifying learner is capable of:
  • Monitoring the maintenance of a clean and safe reception area as per oganisational standards
  • Monitoring presentation of reception area
  • Control the monitoring and maintenance of stationery levels 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will also have demonstrated competence in communication at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Presentable will include neat, tidy and clean area
  • Housekeeping will include washing, polishing, vacuuming, scrubbing, dusting, sweeping, emptying bins, replacing dead flowers and out dated reading material (all interior and exterior surfaces)
  • Display area will include a structure, floor, ceilings, desks, windows, ashtrays, plants, merchandise area and storerooms
  • Security will include all stipulated organizational security requirements 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Monitor the maintenance of a clean and safe reception area as per organisational requirements 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Implementation of the housekeeping standards are maintained according to workplace policy. 

    ASSESSMENT CRITERION 2 
    2. Housekeeping operations are maintained to ensure no disruption to operational services. 

    ASSESSMENT CRITERION 3 
    3. Areas not meeting the required standards are identified and recorded for possible remedial action. 

    ASSESSMENT CRITERION 4 
    4. Actions and procedures required to rectify substandard areas are instituted and monitored to ensure minimum standards are met. 

    SPECIFIC OUTCOME 2 
    Monitor presentation of reception area 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Presentation of reception area is maintained according to organisational standards. 

    ASSESSMENT CRITERION 2 
    2. Areas of non-conformance are identified, noted and recorded for possible remedial action. 

    ASSESSMENT CRITERION 3 
    3. Remedial actions are identified and presented for implementation. 

    ASSESSMENT CRITERION 4 
    4. Areas of improvement are communicated to encumbants. 

    SPECIFIC OUTCOME 3 
    Monitor the implementation of security procedures in reception area 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Security procedures are outlined and all reception personnel are briefed verbally and a written summary provided to them. 

    ASSESSMENT CRITERION 2 
    2. Visitors cards and permits are obtained from security personnel. 

    ASSESSMENT CRITERION 3 
    3. Firearm procedures are monitored and maintained as per workplace policy. 

    ASSESSMENT CRITERION 4 
    4. Discrepancies and problems are reported and rectified to ensure safety of workplace. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standard and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Methods and techniques for monitoring and controlling personnel
  • Relevant communication skills
  • Security procedures 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems pertaining to the standards of the reception area and security requirements. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others to ensure that the reception area is maintained and that security procedures are adhered to. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to draw conclusions regarding the required standards and security measures in the reception area. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel to enhance the maintenance of the reception area and ensure that all procedures are adhered to. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 
    Elective  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2023-06-30  PSETA 
    Elective  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2006-11-16  Was PSETA until Last Date for Achievement 
    Elective  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ACADEMY BUSINESS SCHOOL 
    2. ALL CONNECTIONS 
    3. ALMENTA 240 
    4. AMANDLA OBUNYE TRAINING ACADEMY PTY LTD 
    5. AMATHUBA HUB 
    6. ASHIKA DEEPCHUND AND ASSOCIATES CC 
    7. AUDIT BEE TRAINING 
    8. BETANOCARE PTY LTD 
    9. BIDVEST SERVICES PTY LTD 
    10. Boston City Campus and Business College (PTY) Ltd 
    11. BREAKING GROUND LEARNING AND DEVELOPMENT 
    12. Business Management Training College (Pty) Ltd 
    13. CBM TRAINING PTY LTD 
    14. CENTRE FOR ENTREPRENEURSHIP MANAGEMENT AND INNOVATION 
    15. COMMERCE EDGE SOUTH AFRICA PTY LTD 
    16. D & D LWAZI RENAISSANCE RESEARCH DEVELOPMENT 
    17. DAYSEVEN TRAINING PTY LTD 
    18. DHOU PTYLTD 
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    21. EDU POWER SKILLS ACADEMY 
    22. EFFECTIVE INTERACTIONS 
    23. EXECU PRIME TRAINING 
    24. FENNEC TRADE AND INVESTMENT PTY LTD 
    25. FGZ CONSULTING PTY LTD 
    26. FLIHI TRAINING CC 
    27. HEIRS TRAINING AND DEVELOPMENT PTY LTD 
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    30. IKHONO BUSINESS SOLUTIONS PTY LTD 
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    32. IMPI TRAINING PTY LTD T/A ACADEMY TRAINING GROUP 
    33. IMSIMBI TRAINING PTY LTD 
    34. INFINITUS TRAINING SOLUTION PTY LTD 
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    36. KAJAL & ASSOCIATES 
    37. KHANYISELA COLLEGE PTY LTD 
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    39. KUKHULA GLOBAL PROJECTS PTY LTD 
    40. KVR TRAINING AND BUSINESS SOLUTIONS PTY LTD 
    41. KWELANGA TRAINING PTY LTD 
    42. KZN BUSINESS TRAINING CENTRE 
    43. LANHAM-LOVE CONSULTING PTY LTD 
    44. LEMARK TRAINING AND DEVELOPMENT PTY LTD 
    45. LFP TRAINING CONSULTANTS 
    46. LIBALELE DEVELOPMENT ENTERPRISE CC 
    47. LIP HOLDINGS 
    48. Marematlou Training Institute 
    49. MILLENNIUM SOLUTIONS 
    50. MOTHUSI MANAGEMENT CONSULTANTS 
    51. MPILO ENHLE MANAGEMENT CONSULTING PTY LTD 
    52. NEW BEGINNINGS STAFFING PTY LTD 
    53. NHLANZI INVESTMENTS 
    54. NJONJOZELA TRADING 
    55. Nkinane Training Institute and Consulting (Pty) Ltd 
    56. PAPPILON LIFE AND BUSINESS COACHING PTY LTD 
    57. PND ACADEMY OF LEARNING PTY LTD 
    58. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    59. PRODUCTION MANAGEMENT INSTITUTE OF SOUTHERN AFRICA PTY LTD 
    60. PUISANONG INVESTMENT ENTERPRISES PTY LTD 
    61. QUALITY SOLUTIONS 
    62. RANTSANE MARIO TRAINING SOLUTIONS 
    63. SAKHISISIZWE PROJECTS 
    64. SERVILINX 65 CC T/A SKILLS DEVELOPMENT ACADEMY 
    65. SIGNA ACADEMY PTY LTD 
    66. SIMANGO BUSINESS SERVICES 
    67. SINOLWAZI TRAINING AND PROJECTS 
    68. SIYANQOBA SEMINARS PTY LTD 
    69. SIYAYA SKILLS CAPE 
    70. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    71. SMART HR SOLUTIONS CC 
    72. Sozim Trading and Consultancy 
    73. THE EDUPOWER ACADEMY PTY LTD 
    74. THE LANGUAGE CONNECTION CC 
    75. THE SKILLS DEVELOPMENT CORPORATION PRIVATE PTY LTD 
    76. TRAINING LEADERSHIP CONSULTING 
    77. TRENTSTONE COLLEGE 
    78. TSIBA EDUCATION 
    79. UBUHLE HR & MANAGEMENT CONSULTANTS 
    80. Universal Knowledge Software 
    81. WEALTH IN PROGRESS TRAINING PTY LTD 
    82. ZIKODE DEVELOPMENT TRUST PTY LTD 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.