SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor and control the receiving and satisfaction of visitors 
SAQA US ID UNIT STANDARD TITLE
13930  Monitor and control the receiving and satisfaction of visitors 
ORIGINATOR
SGB Administration 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Office Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners will be learning towards obtaining a national qualification at level 3 or are working in an administrative environment, including SMME`s (Small, Medium and Micro Enterprises), where the acquisition of competence against this standard will add value to the learner`s job, or chances of finding employment.

Learners will be well positioned to extend their learning and practice into other areas in the business environment, or to strive towards professional standards and improved performance.

The qualifying learner is capable of:
  • Overseeing the reception of visitors
  • Ensuring that visitors are consulted according to organisational requirements
  • Monitoring visitors` satisfaction 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners will have demonstrated competence in communication at NQF Level 2. 

    UNIT STANDARD RANGE 
  • Visitors will include external company employees, clients, general public, delivery/courier services, hawkers, family members, service providers and representatives.
  • Documents/deliveries will include faxes, e-mails, letters, memos, parcels, gifts, flowers etc. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Oversee the reception of visitors 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors are received according to the organisational standards. 

    ASSESSMENT CRITERION 2 
    2. All documents/deliveries are processed according to organisational standards. 

    ASSESSMENT CRITERION 3 
    3. Areas of non-conformance are identified, noted and recorded for possible remedial action. 

    ASSESSMENT CRITERION 4 
    4. Areas of improvement are communicated to encumbants. 

    SPECIFIC OUTCOME 2 
    Ensure that visitors are consulted according to organisational requirements 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors are consulted as per company policy. 

    ASSESSMENT CRITERION 2 
    2. Areas of non-compliance are identified, noted and recorded for remedial action. 

    ASSESSMENT CRITERION 3 
    3. Remedial actions are identified and presented for implementation. 

    SPECIFIC OUTCOME 3 
    Monitor visitors' satisfaction 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Visitors' satisfaction is monitored at pre-determined intervals. 

    ASSESSMENT CRITERION 2 
    2. Feedback is obtained from visitors on their satisfaction. 

    ASSESSMENT CRITERION 3 
    3. Feedback is evaluated and analysed to determine satisfaction levels. 

    ASSESSMENT CRITERION 4 
    4. The necessary steps are taken to improve the level of satisfaction. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and Moderation:

    The Services Educational Training Quality Assurance Body (ETQA) will accredit providers offering learning towards these standard and register assessors. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Methods and techniques for monitoring and controlling personnel and operations
  • Effective communication skills
  • Coaching skills required for remedial action in relation to performance problems 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in the reception area. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others so that visitors` satisfaction is maintained and enhanced. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and one`s activities which allow for opportunities for the overseeing of reception operations. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to draw accurate conclusions. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with personnel and visitors to obtain information on visitors` satisfaction. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  50520   Further Education and Training Certificate: Library Practice  Level 4  NQF Level 04  Reregistered  2018-06-30  ETDP SETA 
    Elective  49648   National Certificate: New Venture Creation (SMME)  Level 2  NQF Level 02  Reregistered  2018-06-30  SERVICES 
    Elective  67465   National Certificate: Business Administration Services  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Reregistered  2018-06-30  PSETA 
    Elective  48513   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered"     		 2006-11-16  Was PSETA until Last Date for Achievement 
    Elective  60650   Professional Qualification: Business Administration  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.