SAQA

All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Set and monitor sales standards in a funeral business

SAQA US ID	UNIT STANDARD TITLE
14171	Set and monitor sales standards in a funeral business
ORIGINATOR
SGB Funeral Services
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 11 - Services			Personal Care
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 5	Level TBA: Pre-2009 was L5	12
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2018-07-01	2023-06-30	SAQA 06120/18
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2024-06-30		2027-06-30

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This unit standard forms part of the Qualification, National Certificate in Funeral Services Practice and is registered at Level 5 on the National Qualifications Framework. Learners working towards this standard will be learning towards the full qualification, or will be involved in or working within a funeral services environment, specialising in Marketing and Merchandising and where the acquisition of competence against this standard will add value to each individual and the Funeral Industry as a whole.

The qualifying learner is capable of:

Establishing sales standards and objectives in a funeral business

Developing selling skills in personnel

Contributing to sales promotion activities

Reporting on sales results and activities.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Learners accessing this qualification, will have demonstrated competency in

Numeracy at NQF Level 4 or equivalent.

English, verbal and written communication at NQF Level 4 or equivalent.

UNIT STANDARD RANGE

Range statements which are applicable to the unit standard titles, specific outcomes and assessment criteria are found beneath the applicable assessment criteria.
The following range statements are general to the qualification.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

Establish sales standards and objectives in a funeral business.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Processes used to establish sales objectives are transparent and allow for input from all relevant stakeholders.

ASSESSMENT CRITERION RANGE

Range: Sales standards and objectives will include sales budgets, sales targets, inter-departmental expenses, profit margins, cost of sales, promotional budgets and advertising budgets

ASSESSMENT CRITERION 2

2. Objectives developed are relevant to the nature of the business and are consistent with marketing objectives and strategies.

ASSESSMENT CRITERION 3

3. Sales objectives fit the resource make-up of the organisation.

ASSESSMENT CRITERION 4

4. Standards for individuals and teams are developed with consultation of individuals and management.

SPECIFIC OUTCOME 2

Develop selling skills in personnel.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Personnel selling skills are assessed through observation and performance appraisal techniques.

ASSESSMENT CRITERION 2

2. A development programme is developed in accordance with organisational and individual needs.

ASSESSMENT CRITERION 3

3. Coaching is provided which addresses product knowledge, selling techniques, business objectives; personal development in accordance with agreed needs and policy.

ASSESSMENT CRITERION 4

4. Accurate and constructive feedback is provided in all training interventions.

SPECIFIC OUTCOME 3

Contribute to sales promotion activities.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. All relevant parties are consulted with to establish sales promotion needs.

ASSESSMENT CRITERION 2

2. Sales promotional activities are consistent with sales objectives and to satisfy client needs.

SPECIFIC OUTCOME 4

Report on sales results and activities.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Reports are produced which provide specific information on agreed sales team activities.

ASSESSMENT CRITERION 2

2. Reports on results are made in accordance with priorities and required format and time frames.

ASSESSMENT CRITERION 3

3. Reports are generated to provide data, which may have an impact upon the achievement of sales objectives.

ASSESSMENT CRITERION 4

4. Reports contribute to future planning activities and provide recommendations for improvement.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

Providers offering learning towards this standard will be accredited and assessors registered by the relevant Education Training Quality Assurance body (ETQA).

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

A broad understanding of report writing techniques and procedures.

A general understanding of methods and techniques for developing individuals and teams.

A broad understanding of sales and marketing principles, methods and techniques.

An in depth understanding of principles for promotions and promotional activities.

UNIT STANDARD DEVELOPMENTAL OUTCOME

N/A

UNIT STANDARD LINKAGES

N/A

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

Identify and solve problems pertaining to the setting of sales standards.

UNIT STANDARD CCFO WORKING

Work effectively with others in the development of individuals and promotional activities.

UNIT STANDARD CCFO ORGANISING

Organise one self and ones activities to ensure reports are accurate and complete.

UNIT STANDARD CCFO COLLECTING

Collect, evaluate, organise and critically evaluate information relating to the performance of individuals and teams in sales areas.

UNIT STANDARD CCFO COMMUNICATING

Communicate effectively with individuals and teams to build capacity of sales individuals.

UNIT STANDARD CCFO CONTRIBUTING

Contributing to the full personal development of each learner and the social and economic development of society at large by making it the underlying intention of any development to make the individual aware of the importance of performance and sales standards.

UNIT STANDARD ASSESSOR CRITERIA

N/A

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015.

UNIT STANDARD NOTES

N/A

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Elective	21789	National Diploma: Funeral Services Practice	Level 5	NQF Level 05	Passed the End Date - Status was "Reregistered"	2023-06-30	SERVICES

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

NONE