SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Follow grievance procedure 
SAQA US ID UNIT STANDARD TITLE
14636  Follow grievance procedure 
ORIGINATOR ORIGINATING PROVIDER
SGB Transport and Logistics Operations   
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2006-09-05  2009-06-17  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2010-06-17   2013-06-17  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
264375  Adhere to disciplinary code and grievance procedures  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
A learner assessed as competent against this unit standard will be able to understand and utilise the grievance procedures. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Literacy ABET level 4
Numeracy ABET level 4 

UNIT STANDARD RANGE 
This unit standard applies to al employees. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Explain the need for company-specific grievance procedures. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The need for company-specific grievance procedures is explained. 

SPECIFIC OUTCOME 2 
Explain the situations that lead to a grievance according to company-specific instructions. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The situations that lead to a grievance according to company-specific instructions is explained. 

SPECIFIC OUTCOME 3 
Describe company-specific procedures that must be followed when grievance process is in progress. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The company-specific procedures (steps) that must be followed when a grievance process is in progress is described. 

SPECIFIC OUTCOME 4 
Describe company-specific procedures that can be followed to appeal against a grievance decision. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The company-specific procedures that can be followed to appeal against a grievance decision are described. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. An individual wishing to be assessed against this unit standard may apply to an assessment agency, assessor or provider institution that has been accredited by the relevant ETQA.
2. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
3. Any institution offering learning that will enable achievement of this unit standard must be registered and accredited as a provider with the relevant ETQA.
4. Moderation of assessment will be done by the relevant ETQA as prescribed. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
A learner should be able to demonstrate a thorough knowledge and understanding of:

The company-specific Grievance Procedures 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Problem-solving and information evaluation
Learners have acquired the generic ability to identify ways to solve problematic situations at work and in social life and how to reduce/solve them. 

UNIT STANDARD CCFO ORGANISING 
Self-organisation and - management
Learners have acquired the generic ability to assess situations that are detrimental to their actions at work, the work environment and in public and how to solve such situations. 

UNIT STANDARD CCFO COLLECTING 
Information
Learners have acquired the generic ability to assess and evaluate information related to their work schedules, ergonomic environment in order to contribute to a better environment. 

UNIT STANDARD CCFO DEMONSTRATING 
Inter-relatedness of systems
Learners have acquired the generic ability to evaluate their views about the working environment in a holistic manner and to identify problem areas related to human behaviour within society and the working environment. 

UNIT STANDARD CCFO CONTRIBUTING 
Learner and Societal development
Learners have acquired the generic ability to understand the relationship of human behaviour in a social and working environment and how both can impact on the actions/views of persons/employers/public at large (society). 

QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
  ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
Core  48961   National Certificate: Construction: Crane Operations  Level 2  NQF Level 02  Reregistered  2015-06-30  CETA 
Core  48940   National Certificate: Construction: Plant Operations  Level 2  NQF Level 02  Passed the End Date -
Status was "Reregistered" 
2012-06-30  CETA 
Core  49236   National Certificate: Rail Transport Passenger Services  Level 3  NQF Level 03  Passed the End Date -
Status was "Reregistered" 
2012-06-30  TETA 
Fundamental  23893   National Certificate: Rail Operations (Functional Yard Operations)  Level 3  NQF Level 03  Passed the End Date -
Status was "Reregistered" 
2009-06-17  Was TETA until Last Date for Achievement 


PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
 
NONE 



All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.