SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Maintain a domestic housekeeping service 
SAQA US ID UNIT STANDARD TITLE
14663  Maintain a domestic housekeeping service 
ORIGINATOR
SGB Hygiene & Cleaning Services 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 1  NQF Level 01 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners working towards this standard will be learning towards the full qualification, or will be involved in or working within a domestic services environment.
Qualifying learners are able to provide a housekeeping service within a domestic cleaning environment. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The learner has the speaking and listening ability equal to an ABET Level 1 Com 101 standard and/or any other communication skill that will enable him/her to confirm the knowledge and skills required by this unit standard. 

UNIT STANDARD RANGE 
1. The scope of this unit standard is for any person who needs to wash accessible windows.
2. The level assigned to this unit standard is appropriate because the process is limited in range, very repetitive and familiar, no generation of new ideas are needed and the person has no responsibility for the learning of others.

RANGE STATEMENTS WHICH REFER TO ASSESSMENT CRITERIA IN THIS UNIT STANDARD

1. Assessment criteria marked with * are assessed according to worksite procedures.
2. Risks would include but are not limited to chemical, electrical, mechanical and health risks.
3. Safety features include but are not limited to main power boxes, main cut-off switch, stop valves, fire extinguishing equipment, etc.
4. House callers refer to any person who contacts the house physically or telephonically.
5. Household goods refer to small items bought on instruction of the employer. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Maintain a safe domestic working environment. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Explains the importance of a safe domestic working environment. 

ASSESSMENT CRITERION 2 
2. Identifies safety features*. 

ASSESSMENT CRITERION 3 
3. Explains how each feature contributes to safety*. 

ASSESSMENT CRITERION 4 
4. Demonstrates the use of each of the safety features*. 

ASSESSMENT CRITERION 5 
5. Identifies at least three potential risks in the home. 

ASSESSMENT CRITERION 6 
6. Explains how each of the above-mentioned risk situations can be prevented. 

ASSESSMENT CRITERION 7 
7. Explains the procedures to be followed in case of an emergency in each of the situations referred to in 5. 

SPECIFIC OUTCOME 2 
Ensure security within the domestic environment. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Identifies features that provide security within the house*. 

ASSESSMENT CRITERION 2 
2. Operates the security features mentioned in 1*. 

ASSESSMENT CRITERION 3 
3. Identifies security features outside of the house*. 

ASSESSMENT CRITERION 4 
4. Operates the security features outside of the house*. 

ASSESSMENT CRITERION 5 
5. Gives examples of possible threats to the security of the house. 

ASSESSMENT CRITERION 6 
6. Explains what s/he will do in the event of a threat to the security of the house*. 

ASSESSMENT CRITERION 7 
7. Explains how s/he will ensure the security of the house*. 

SPECIFIC OUTCOME 3 
Ensure that supplies and equipment are maintained within the domestic environment. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Checks supplies relating to his/her job. 

ASSESSMENT CRITERION 2 
2. Reports shortages before supplies run out*. 

ASSESSMENT CRITERION 3 
3. Explains the importance of reporting shortages before supplies run out*. 

ASSESSMENT CRITERION 4 
4. Explains the procedure to be followed if household goods have to be bought*. 

ASSESSMENT CRITERION 5 
5. Reports faulty equipment immediately*. 

ASSESSMENT CRITERION 6 
6. Understands why faulty equipment should be reported immediately*. 

ASSESSMENT CRITERION 7 
7. Stores supplies, equipment and household items in the correct place*. 

SPECIFIC OUTCOME 4 
Provide a reception service for house callers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Greets callers*. 

ASSESSMENT CRITERION 2 
2. Verifies identification of callers*. 

ASSESSMENT CRITERION 3 
3. Understands why it is important to verify the identification of callers. 

ASSESSMENT CRITERION 4 
4. Explains why some people might be denied access. 

ASSESSMENT CRITERION 5 
5. Takes written or oral messages*. 

ASSESSMENT CRITERION 6 
6. Passes messages on to the relevant person. 

ASSESSMENT CRITERION 7 
7. Accompanies service providers to their worksite*. 

ASSESSMENT CRITERION 8 
8. Understands why s/he should accompany service providers to their worksite*. 

ASSESSMENT CRITERION 9 
9. Ensures that callers depart according to security and worksite procedures. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. An assessor accredited by the Services SETA ETQA will assess the competency.
2. Assessment procedures will be supplied to the ETQA in alignment with NSB requirements.
3. All assessment activities must be fair so that all candidates can have equal opportunities.
4. Assessment will be free of gender, ethnic or other bias.
5. Questions and answers must determine the theoretical knowledge.
6. Direct observation, preferably in the workplace, or as a second choice in simulated conditions are preferred.
7. A practical demonstration of competencies is required in this unit standard.
8. Reporting skills are demonstrated by effective communication that may be verbal or any other agreed upon method.
9. Internal Moderation: could be determined by the provider.
External Moderation: to be performed by an assessor that is registered with the ETQA. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
On completion the learner can understand and apply knowledge as described in the assessment criteria of all the outcomes. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems in which response displays that responsible decisions using critical and creative thinking have been made. Evident in Specific Outcomes 1, 2, 3 and 4. 

UNIT STANDARD CCFO WORKING 
Work effectively with others as a member of a team, group, organisation or community. Evident in Specific Outcome 4. 

UNIT STANDARD CCFO ORGANISING 
Organise and manage oneself and one's activities responsibly and effectively. Evident in Specific Outcomes 1, 2, 3 and 4. 

UNIT STANDARD CCFO COMMUNICATING 
Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation. Evident in Specific Outcome 4. 

UNIT STANDARD CCFO SCIENCE 
Use science and technology effectively and critically, showing responsibility towards the environment and health of others. Evident in Specific Outcome 1, 2, 3 and 4. 

REREGISTRATION HISTORY 
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
  ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
Core  23853   GETC: Domestic Services  Level 1  NQF Level 01  Reregistered  2023-06-30  SERVICES 
Core  80786   National Certificate: Home-Care Practices  Level 2  NQF Level 02  Reregistered  2023-06-30  SERVICES 


PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
 
NONE 



All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.