SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Advise on the establishment and implementation of a quality management system for skills development practices in an organisation 
SAQA US ID UNIT STANDARD TITLE
15228  Advise on the establishment and implementation of a quality management system for skills development practices in an organisation 
ORIGINATOR
SGB Human Resource Management and Practices 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
9948  Design a quality assurance system  Level 5  Level TBA: Pre-2009 was L5  20  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard will be useful to people who are involved in the development and implementation of training and development plans for organisations. The Unit Standard will be especially useful to skills development facilitators, training managers and human resource development practitioners.

People credited with this Unit Standard are able to assist an organisation in:
  • the identification and interpretation of quality assurance requirements for skills development practices
  • the design of a quality management system for skills development practices
  • the development of effectiveness indicators for skills development practices
  • the implementation and improvement of a quality management system for skills development practices. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that people starting to learn towards this Unit Standard are competent in:
  • Communication at NQF Level 4
  • Mathematical Literacy at NQF Level 4
  • Unit Standards entitled:
    > "Use mathematics to investigate and monitor the financial aspects of personal, business and national issues" > "Supervise a project team of a development project to deliver project objectives". 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Assist in the identification and interpretation of quality assurance. 
    OUTCOME NOTES 
    Assist in the identification and interpretation of quality assurance requirements for skills development practices. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Current national, sectoral and organisational quality assurance requirements related to skills development are correctly identified from valid sources. 
    ASSESSMENT CRITERION RANGE 
    Valid sources include but are not limited to relevant legislation and regulations, web-sites, policy documents, pamphlets, organisational policies and procedures.
     

    ASSESSMENT CRITERION 2 
    2. Information is provided to management, with executive power, to allow for the design of an enabling policy environment in the organisation that is aligned with the objectives of the National Qualifications Framework and skills development legislation. 

    ASSESSMENT CRITERION 3 
    3. An appropriate quality standard is identified for the organisation's quality management system for skills development. 

    ASSESSMENT CRITERION 4 
    4. Appropriate action is taken to obtain adoption of the identified quality standard by the organisation. 

    SPECIFIC OUTCOME 2 
    Plan and prepare to assist in the design and establishment of a quality management system. 
    OUTCOME NOTES 
    Plan and prepare to assist in the design and establishment of a quality management system for skills development practices within the organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. A plan is drawn up according to best planning practices to design a quality management system for skills development practices appropriate to the size and nature of the organisation. 

    ASSESSMENT CRITERION 2 
    2. The plan is fit for purpose according to the size and nature of the organisation. 

    ASSESSMENT CRITERION 3 
    3. A quality team is established that has the authority and resources to design and establish a quality management system for skills development. 

    ASSESSMENT CRITERION 4 
    4. The size of the team is appropriate to the nature and size of the organisation. 

    SPECIFIC OUTCOME 3 
    Assist in the design of a quality management system for skills development practices. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Stakeholders are identified in the use of the quality management system and are given opportunities to contribute to the process to develop the quality management system. 

    ASSESSMENT CRITERION 2 
    2. The quality team is assisted to sufficiently identify and define the key processes in the organisation that critically influence quality related to the skills development interventions identified in the organisation's skills development plan. 
    ASSESSMENT CRITERION RANGE 
    Key processes include but are not limited to:
  • quality management system
  • planning, monitoring, evaluation and review of quality management system
  • procuring, managing and maintaining financial, administrative and physical resources for skills development interventions
  • selecting, appraising, developing and registering trainers, assessors and other key skills development personnel
  • contracting providers
  • establishing and maintaining systems for learner entry, guidance and support services
  • establishing and maintaining a system to manage information related to skills development interventions (including learner enrolment and achievements, registration of assessors, impact on organisational objectives)
  • managing off-site practical/work-site components where applicable
  • methods and processes of assessment, including recognition of previous learning
  • designing curricula for skills development interventions
  • developing and/or procuring materials for skills development interventions
  • delivering skills development interventions
  • monitoring, evaluating and improving skills development interventions
  • evaluating and improving the quality management system
  • reporting on skills development interventions
     

  • ASSESSMENT CRITERION 3 
    3. The quality management system clearly specifies the processes, procedures and measurements required to ensure skills development services are within the limits of acceptable quality. 

    ASSESSMENT CRITERION 4 
    4. The quality management system is capable of making sure that agreed customer requirements are consistently met. 

    ASSESSMENT CRITERION 5 
    5. The quality management system makes provision for the allocation of responsibilities and authority to achieve quality objectives at organisation, team and individual level. 

    ASSESSMENT CRITERION 6 
    6. The quality management system complies with the identified quality standard, and meets the requirements set by relevant Education and Training Quality Assurance Bodies and relevant legislation. 

    ASSESSMENT CRITERION 7 
    7. Explanations are provided of how the quality management system will contribute to national and organisational strategic objectives. 

    ASSESSMENT CRITERION 8 
    8. Explanations are provided of how the quality management system will promote the values described in the Bill of Rights and the principles underpinning relevant legislation. 

    ASSESSMENT CRITERION 9 
    9. The quality management system is validated for appropriateness and practicality with stakeholders before it is submitted for approval. 

    SPECIFIC OUTCOME 4 
    Assist in the development of effectiveness indicators for skills development practices. 
    OUTCOME NOTES 
    Assist in the development of effectiveness indicators for skills development practices within the organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Stakeholders to monitor and evaluate the effectiveness indicators are identified and given opportunities to contribute to the process of developing the indicators. 

    ASSESSMENT CRITERION 2 
    2. The quality team is assisted to develop observable and appropriate effectiveness indicators to measure the effectiveness and impact of the skills development practices. 
    ASSESSMENT CRITERION RANGE 
    Effectiveness indicators include but are not limited to:
  • measures of effectiveness of learning interventions (e.g. actual vs. planned learner numbers, actual vs. planned expenditure, numbers of qualifications and/or Unit Standards actually achieved vs. planned numbers, etc.)
  • measures of the impact on knowledge, skills and attitudes in the organisation for each skills development intervention identified in the organisation's skills plan
  • measures of productivity improvement
  • measures of improvement in process/product/service quality
  • measures of customer satisfaction..
     

  • ASSESSMENT CRITERION 3 
    3. The effectiveness indicators relate to the Standards (e.g. NQF Qualifications and/or Unit Standards) linked to each learning intervention. 

    ASSESSMENT CRITERION 4 
    4. The identified effectiveness indicators relate to the objectives set by the organisational skills plan at organisational, team and individual level for each learning intervention. 

    ASSESSMENT CRITERION 5 
    5. The identified effectiveness indicators cover reporting requirements set at national, sectoral and organisational levels by relevant legislation and organisational policies. 

    ASSESSMENT CRITERION 6 
    6. The proposed indicators are justified in terms of the values of actively affirming target groups of learners and avoiding unfair discrimination against any learners. 

    ASSESSMENT CRITERION 7 
    7. The proposed indicators and measurement procedures are validated for appropriateness and practicality with stakeholders before submitting them for approval. 

    SPECIFIC OUTCOME 5 
    Assist in the establishment of a quality management system for skills development practices. 
    OUTCOME NOTES 
    Assist in the establishment of a quality management system for skills development practices within the organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. A plan is drawn up according to best planning practices to establish a quality management system for skills development practices appropriate to the size and nature of the organisation. 

    ASSESSMENT CRITERION 2 
    2. Clear policies and procedures required by the quality management system and to measure the identified effectiveness indicators are developed appropriate to the nature and size of the organisation in accordance with organisational policy and procedures, legislation and best practice. 

    ASSESSMENT CRITERION 3 
    3. Resources appropriate to the capacity, nature and size of the organisation to establish and implement the quality management system are identified. 

    ASSESSMENT CRITERION 4 
    4. Management with executive powers is advised to provide for the identified resources in the organisation's business plan. 

    ASSESSMENT CRITERION 5 
    5. Management with executive powers is advised to take appropriate actions to communicate the aims, policies and procedures of the quality management system for skills development to relevant people in the organisation in a way that is clear and sufficiently detailed, and allows adequate time for preparation. 

    SPECIFIC OUTCOME 6 
    Assist in the implementation and improvement of a quality management system for skills development. 
    OUTCOME NOTES 
    Assist in the implementation and improvement of a quality management system for skills development practices within an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Effectiveness indicators are accurately measured and recorded according to the requirements of the quality management system. 

    ASSESSMENT CRITERION 2 
    2. Skills development practices are evaluated and reviewed according to the requirements of the quality management system. 

    ASSESSMENT CRITERION 3 
    3. Appropriate actions to improve effectiveness and impact are identified, recommended and implemented according to the requirements of the quality management system. 

    ASSESSMENT CRITERION 4 
    4. Non-conformities are evaluated and clear and appropriate corrective and preventive actions are recommended according to the requirements of the quality management system. 

    ASSESSMENT CRITERION 5 
    5. Results and benefits of assuring quality are communicated at times most likely to gain the commitment of stakeholders in the quality management system. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant the Education and Training Quality Assurance Body (ETQA), or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
    2. Any institution offering learning that will enable achievement of this Unit Standard or will assess this Unit Standard must be accredited as a provider with the relevant ETQA.
    3. Moderation of assessment will be overseen by the accredited ETQA according to the moderation guidelines in the relevant qualification and the agreed relevant ETQA procedures.
    4. Therefore, anyone wishing to be assessed against this Unit Standard may apply to be assessed by any assessment agency, assessor or provider institution that is accredited by the relevant ETQA, or with an ETQA that has a Memorandum of Understanding with the relevant ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The entire Unit Standard addresses issues of knowledge related to the skills development system - thus all the outcomes and criteria define the knowledge explicitly. Particular aspects embedded are:
  • Legislation and regulations pertaining to the skills development acts and the National Qualifications Framework
  • Organisational mission, vision, goals, strategies and implementation plans
  • Organisational structure and decision-making dynamics
  • Key constituencies in the organisation and their relationship to people development policies and procedures
  • Quality management system standards
  • Models of quality assurance
  • Methods and techniques to design effectiveness indicators
  • Costing of monitoring processes and techniques
  • National and relevant sectoral quality assurance requirements
  • Requirements of the relevant Sector Education and Training Authority with regard to reporting on quality assurance
  • Forms of practice consistent with the strategic intent of relevant legislation and the Bill of Rights. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems by using critical and creative thinking by, e.g. proposing improvements according to assessment criteria:
  • The identified effectiveness indicators relate to the objectives set by the organisational skills plan at organisational, team and individual level for each learning intervention.
  • The proposed indicators are justified in terms of the values of actively affirming target groups of learners and avoiding unfair discrimination against any learners. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others and in teams by, e.g. giving stakeholders opportunities to contribute according to assessment criteria:
  • The quality management system is capable of making sure that agreed customer requirements are consistently met. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by, e.g. designing plans according to assessment criterion:
  • A plan is drawn up according to best planning practices to design a quality management system for skills development practices appropriate to the size and nature of the organisation. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information by, e.g.
    identifying quality assurance requirements according to assessment criterion:
  • Current national, sectoral and organisational quality assurance requirements related to skills development are correctly identified from valid sources
    Range: Valid sources include but are not limited to relevant legislation and regulations, web-sites, policy documents, pamphlets, organisational policies and procedures,
    and monitoring effectiveness indicators according to assessment criteria:
  • The identified effectiveness indicators relate to the objectives set by the organisational skills plan at organisational, team and individual level for each learning intervention.
  • The proposed indicators are justified in terms of the values of actively affirming target groups of learners and avoiding unfair discrimination against any learners. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills by, e.g. providing information on quality assurance requirements according to assessment criterion:
  • Information is provided to management, with executive power, to allow for the design of an enabling policy environment in the organisation that is aligned with the objectives of the National Qualifications Framework and skills development legislation.
    and advising top management according to assessment criteria:
  • Stakeholders to monitor and evaluate the effectiveness indicators are identified and given opportunities to contribute to the process of developing the indicators. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems by, e.g. assisting to design a quality management system according to the assessment criteria for specific outcome:
  • A plan is drawn up according to best planning practices to design a quality management system for skills development practices appropriate to the size and nature of the organisation.
  • The plan is fit for purpose according to the size and nature of the organisation.
  • A quality team is established that has the authority and resources to design and establish a quality management system for skills development.
  • The size of the team is appropriate to the nature and size of the organisation. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 9948, "Design a quality assurance system", Level 5, 20 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  57805   National Certificate: Public Sector Employment and Skills Development Practices  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2018-06-30  PSETA 
    Elective  61592   National Diploma: Human Resources Management and Practices  Level 5  NQF Level 05  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50333   National Diploma: Occupationally Directed Education, Training and Development Practices  Level 5  NQF Level 05  Reregistered  2018-06-30  ETDP SETA 
    Elective  50330   Bachelor: Occupationally Directed Education Training and Development Practices  Level 6  NQF Level 07  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  50331   National Certificate: Occupationally Directed Education, Training and Development Practices  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2018-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Chartall Business College 
    2. In Excess Trading 22 T/A ATTI Polokwane 
    3. JESUA CONSULTANTS (Pty) Ltd 
    4. Mgwezane Training and Events Management CC. 
    5. Tondanani Development Focus t/a Ndzalama Competency Learning Gauteng 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.