SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Conduct evaluations, inspections and visits for the purpose of assessing compliance and ensuring improvement of service 
SAQA US ID UNIT STANDARD TITLE
230021  Conduct evaluations, inspections and visits for the purpose of assessing compliance and ensuring improvement of service 
ORIGINATOR
SGB Visible Policing 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will enable managers to improve professionalism and enhance the quality of service delivery. A learner acquiring this unit standard will be able to conduct evaluations, inspections and visits for the purpose of assessing compliance and ensuring improvement of service.

A person credited with this unit standard is able to:
  • Determine the purpose and procedures of conducting evaluations, inspections and visits.
  • Prepare, plan and conduct evaluations, inspections and visits.
  • Consolidate, analyse, interpret information gathered during evaluations, inspections and visits.
  • Conduct follow-up evaluations, inspections and visits. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Communication skills at NQF level 4.
  • Management skills at NQF level 4.
  • Inter-personal skills at NQF level 4.
  • Computer literacy at NQF level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Determine the purpose and procedures of conducting evaluations, inspections and visits. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The purpose of conducting evaluations, inspections and visits is determined for service delivery improvement. 

    ASSESSMENT CRITERION 2 
    The procedures are analysed and evaluated to inform the approach to be used for the evaluations, inspections and visits. 

    ASSESSMENT CRITERION 3 
    The levels at which evaluations, inspections and visits are conducted are determined to inform the criteria that will be utilised. 

    ASSESSMENT CRITERION 4 
    The current frameworks, national instructions and relevant data are analysed and utilised to inform approaches to evaluations, inspections and visits. 

    ASSESSMENT CRITERION 5 
    The procedures of conducting evaluations, inspections and visits are implemented in accordance with the code of practice. 

    SPECIFIC OUTCOME 2 
    Prepare, plan and conduct evaluations, inspections and visits. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Subject matter experts are selected to form teams in order to conduct evaluations, inspections or visits in accordance with given specifications and purposes. 

    ASSESSMENT CRITERION 2 
    A plan for evaluation, inspection or visit is developed in accordance with approaches identified. 

    ASSESSMENT CRITERION 3 
    The evaluation, inspection or visit is executed in accordance with the plan. 

    ASSESSMENT CRITERION 4 
    Deviations and shortcomings are identified and corrective action is implemented through on-the-job guidance to improve service delivery. 

    ASSESSMENT CRITERION 5 
    Previous non-compliances are identified in order to determine whether any corrective action has taken place. 

    SPECIFIC OUTCOME 3 
    Analyse, interpret and consolidate information gathered during and after evaluations, inspections and visits. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information gathered during and after the evaluation, inspection or visit is critically analysed and interpreted to identify trends and best practices. 

    ASSESSMENT CRITERION 2 
    The findings are consolidated to compile a report reflecting areas of poor service delivery and best practices. 
    ASSESSMENT CRITERION RANGE 
    Reports include but not limited to an evaluation report, inspection report and visit report.
     

    ASSESSMENT CRITERION 3 
    Feedback, instructions and guidance are provided in writing to stakeholders. 

    ASSESSMENT CRITERION 4 
    The responses received on the evaluation report are analysed to determine compliance with the feedback, instructions and guidance provided in the report. 

    SPECIFIC OUTCOME 4 
    Conduct follow-up evaluations, inspections and visits. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Follow-up evaluations, inspections and visits are planned to determine if corrective actions have been implemented to improve service delivery. 

    ASSESSMENT CRITERION 2 
    Information of previous interventions is used to determine a consolidated response to non-implementation identified in order to monitor progress for the purposes of finalising the report. 

    ASSESSMENT CRITERION 3 
    A process of verification is undertaken during the course of follow-up evaluations, inspections and visits to determine whether corrective actions have been implemented. 

    ASSESSMENT CRITERION 4 
    Corrective measures are initiated by relevant roleplayers where non-compliance is identified in order to ensure that policies and procedures are adhered to. 

    ASSESSMENT CRITERION 5 
    Final reports and statistics are drawn to determine impact on compliance and achievement of quality service delivery and performance standards. 

    ASSESSMENT CRITERION 6 
    Confirmation and certification activities are undertaken to facilitate the filing of the evaluation, inspection or visit file in accordance with organisational policies and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Attributes, properties, characteristics related to:

    > Formats of written reports and content.
    > National security law enforcement concepts.
    > Stakeholders and their rights.
  • Cause and effect, implications of:

    > Causality of events.
    > Cost benefits.
    > The processes in planning.
    > Restrictions and limitations.
  • Categories of things, processes, concepts:

    > Name different types of feedback reports.
    > Definitions of aspects of resource management.
    > Principles of logistical support.
    > The need for a regulatory framework (budget, acquisition and procurement principles).
    > Reliability.
    > Timeousness.
  • Procedures and techniques:

    > Explain the administration procedures in terms of standard operating procedures.
    > Explain in terms of standard operating procedures, how plans should be created.
    > Describe in terms of standard operating procedures, how to conduct a briefing session.
    > Procedures, methods and techniques.
    > Procedures of law enforcement practices.
    > Liaison protocol.
  • Theory - rules, laws, principles:

    > Workplace terminology.
    > Unique characteristics of resource management.
    > Political, regulatory and budgetary systems. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Complying with regulatory framework.
  • Understanding and applying law enforcement policies and procedures.
  • Understanding the relationships. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation, and community during:
  • Support and assistance processes.
  • Liaison with stakeholders.
  • The establishment of internal relationships. 

  • UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively when:
  • Following processes, procedures and protocols. 

  • UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information to better understand and explain:
  • Information on the main functions of police management. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when:
  • Complying with the regulatory framework.
  • Applying the policies and procedures.
  • Providing critical analysis. 

  • UNIT STANDARD CCFO SCIENCE 
    Using science and technology effectively and critically, showing responsibility towards the environment and health of others when:
  • Sourcing information on the legislation and policies and procedures. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation when:
  • Understanding resource management during operations. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61729   National Diploma: Policing  Level 6  NQF Level 06  Reregistered  2023-06-30  SAS SETA 
    Elective  61589   National Certificate: Banking  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  48865   National Diploma: Policing  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Registered" 
    2007-12-02  Was SAS SETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Chartall Business College 
    2. The Institute of Literacy Advancement 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.